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Reason why Files are missing in windows 7?


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21 replies to this topic

#1 acejays98

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Posted 14 July 2013 - 09:25 PM

Good day every one specially to does who help persons with luck of ideas like me..

 

 

Like what I said all my files are missing in my laptop and it look like my computer came from a computer format or let say reset.

 

last Saturday i scan my computer using avg_remove_zbot and malwarebytes and then shut my computer down after rebooting from malwarebytes.

 

and today when I started my computer all my file are missing......

 

so I browse the net and find for solution.

 

then some told me to show hidden file from the folder option.

 

and finally all my file from my desktop are back...

 

but my problem is how this thing happened and why there are desktop icon with gears on its image in my desktop and also in my other folders...

 

could it be a virus or malwares?

 

and also there are some problems that when I put a flash drive in my computer the files from my flash drive gone but there is one icon a shortcut icon that when i click it my files in my flash drive are open.

 

and also like what i always used to do I show hidden files and I see 5 icons hided from my flash drive specially the location where my files are..

 

do a virus is responsible of this kind of problem?

 

 

thanks for the help I am new to this forums hope someone will give me a very warm welcome in regard in my problems thank you.......

 

 

Just call me AJ

 

Mod Edit: Moved topic from Windows 7 to a more appropriate forum. ~bloopie


Edited by bloopie, 14 July 2013 - 11:02 PM.


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#2 noknojon

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Posted 14 July 2013 - 10:20 PM

Hello -

Was this the method you used, and did you follow the full instructions during removal ??

 

If the infected computer is connected to LAN, disconnect it and re-connect only after all other computers have been checked and cleaned.
Download the executable file rmzbot.exe
Then run the tool for removal of infected files. The tool will automatically scan all available discs and will try to heal the infected files.
If an active virus is found in memory, the tool will ask the user to reboot the computer.
Healing will be performed during operating system boot-up sequence, so any active virus cannot interfere with the healing process.
Update your AVG after restart and run a complete scan

 

You should have done that Reboot only during the time that you were Off Line "so any active virus cannot interfere with the healing process."
 

 

Thank You -



#3 acejays98

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Posted 14 July 2013 - 10:35 PM

thank you noknojon for the reply..

 

yes I fallow all the instruction in regards of removing malwares...

 

and I already done it on my desktop win 7 and it work fine and smooth  but on the other computers with win xp and a laptop with a win 7 OS 

 

I experience such unexpected problems with the same situation and characteristics the systems look formatted but the admin user account is still there...

 

 

I will try the rmzbot.exe and give you immediate feed back regarding this matter thanks alot 



#4 acejays98

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Posted 14 July 2013 - 11:31 PM

I already finish scanning the computer using rmzbot.exe but there is no problem detected by the tool.



#5 noknojon

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Posted 15 July 2013 - 12:23 AM

last Saturday i scan my computer using avg_remove_zbot and malwarebytes and then shut my computer down after rebooting from malwarebytes

.This is the Wrong Method to do the scan - You must read the directions Fully -

If the infected computer is connected to LAN, disconnect it and re-connect only after all other computers have been checked and cleaned.
 

 

The steps Must be done exactly as written, and you Must be Off Line while you do the AVG scan and the Reboot and All other computers must be done at the same time while you are Off Line.

Only now can you put the computers back on the internet. Now you must Update your AVG Antivirus program.

 

 

There is one thing that you need to remember, and that is Reboot as soon as the tool finishes on each computer.

You do not scan with Malwarebytes' Anti-Malware program, and then Reboot.



#6 acejays98

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Posted 15 July 2013 - 01:14 AM

opps!!

 

that was the mistake part that I've done thanks for the info and reply for my concern....

 

 

I will do exactly as you said and give you feed back after I cant do it right now because the computers that I suppose to scan is a office computers soddenly employees are using it right now,

 

any ways I am not an IT or technician as it said I am only basically knowledgeable about computer concern employee to my company and files that so important to us  so that I want to learn in protecting it and maintain it... 

 

you are a big help sir...

 

 

A little more question sir did the virus made does hiding process in our computer because the other computer has the same issue but the difference is I haven't done anything to that computer but yet all the desktop files are gone, the thing is the user profile is still in drive C so I copy all the file to the new desktop.. I am so confuse about this kind of problem can you please help me regarding this matter.....

 

hope to learn more from you...

 

thanks allot...



#7 noknojon

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Posted 15 July 2013 - 01:41 AM

any ways I am not an IT or technician as it said I am only basically knowledgeable about computer

We are all learning every day, and this is the first time I have seen that tool from AVG, but I know we must read first

Are you sure about the infection, or were you just looking for problems ??

 

If you like, I can check this computer for you, and give you a report, but it will mean up to 2 hours work ...

 

 

:step1: Download Security Check by Screen317 from HERE
* Save it to your Desktop.
* Double-click SecurityCheck.exe
* Follow the onscreen instructions inside of the black box.
* A Notepad document should open automatically called checkup.txt; please post the contents of that document.
Note: If a security program requests permission to access the Internet, allow it to do so.

 

 

:step2: Please download MiniToolBox, Save it to your desktop and run it.
Close any Firefox browsers you may have open
Checkmark the following boxes:
•Flush DNS
•Report IE Proxy Settings
•Reset IE Proxy Settings
•Report FF Proxy Settings
•Reset FF Proxy Settings
•List content of Hosts
•List IP configuration
•List last 10 Event Viewer log
•List Installed Programs
•List Users, Partitions and Memory size.
•List Minidump Files
 Click Go and copy / paste the result (Result.txt).

 

 

:step3: Scan your machine with ESET OnlineScan

This is best with Internet Explorer, but there are directions if you use Firefox or Chrome

1.Hold down Control and click HERE to open ESET OnlineScan in a new window.
2.Click the ESET Online Scanner button.
3.NOTE :.For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)

 

........ For Firefox / Chrome users ......

- 1.Click on esetsmartinstaller_enu.exe to download the ESET Smart Installer. Save it to your desktop.
- 2.Double click on the ESET Online Scanner icon on your desktop.

 

 4.Check "YES, I accept the Terms of Use."
 5.Click the Start button.
 6.Accept any security warnings from your browser.
 7.Under scan settings, check "Scan Archives" and "Remove found threats"
8.Click Advanced settings and select the following:
Scan potentially unwanted applications
Scan for potentially unsafe applications
Enable Anti-Stealth technology

 9.ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this will take quite some time to download the program for a first time, and then download updated data base (1 to 2  hours is not unusual)
10.Wait for when the scan completes, click List Threats
11.Click Export, and save the file to your desktop using a name, such as ESETScan.
- Include the contents of this report in your next reply.
12.Click the Back button.
13.Click the Finish button

 

 

:step4: Please download AdwCleaner by Xplode onto your desktop.

*Close all open programs and internet browsers.
*Double click on adwcleaner.exe to run the tool.
*Click on Delete.
*Confirm each time with Ok.
*Your computer will be rebooted automatically. A text file will open after the restart.

*Please post the contents of that logfile with your next reply.
*You can find the logfile at C:\AdwCleaner[S1].txt as well.

 

 

:step5: Please download TFC, or Temp File Cleaner by Old Timer
Usage Instructions:

  • Download TFC from the download link above and save the file on your desktop.
  • Close ALL running applications as TFC will terminate them before attempting to clean up the temporary files.
  • Double-click on the TFC icon.
  • When the program opens, click on the Start button.  TFC will terminate the Explorer process and all running applications and then begin the process of cleaning out all of your temp folders.
  • When done, press OK to reboot your computer and finish the cleanup.

Note: Depending on how much data is currently stored in the Temp folders, this process can take quite a while to remove all of the files, so please be patient.

 

 

 

Thanks -



#8 acejays98

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Posted 15 July 2013 - 01:44 AM

ok I will fallow your steps lets make it a try to my desktop because my AVG antivirus always detecting lots of zbot on system 32



#9 acejays98

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Posted 15 July 2013 - 01:59 AM

as a result for the scan  I found that most of the software in my system is out of date...hmmm............

 

Security Check

 

 Results of screen317's Security Check version 0.99.69  
 Windows 7  x64 (UAC is disabled!)  
 Internet Explorer 10  
``````````````Antivirus/Firewall Check:`````````````` 
 Windows Firewall Disabled!  
AVG Internet Security 2013   
 Antivirus up to date!   
`````````Anti-malware/Other Utilities Check:````````` 
 Malwarebytes Anti-Malware version 1.75.0.1300  
 Java 7 Update 17  
 Java version out of Date! 
 Adobe Flash Player 10 Flash Player out of Date! 
 Adobe Flash Player 11.7.700.202  
 Adobe Reader XI  
 Mozilla Firefox (3.6.28) Firefox out of Date!  
 Google Chrome 28.0.1500.71  
 Google Chrome 28.0.1500.72  
 Google Chrome plugins...  
````````Process Check: objlist.exe by Laurent````````  
 Malwarebytes Anti-Malware mbamservice.exe  
 Malwarebytes Anti-Malware mbamgui.exe  
 AVG avgwdsvc.exe 
 Malwarebytes' Anti-Malware mbamscheduler.exe   
`````````````````System Health check````````````````` 
 Total Fragmentation on Drive C: 5% 
````````````````````End of Log`````````````````````` 
 

MINITOOLBOX

 

MiniToolBox by Farbar  Version: 13-07-2013

Ran by ADMIN (administrator) on 15-07-2013 at 14:53:41
Running from "C:\Users\ADMIN\Desktop"
Microsoft Windows 7 Ultimate   (X64)
Boot Mode: Normal
***************************************************************************
 
========================= Flush DNS: ===================================
 
Windows IP Configuration
 
Successfully flushed the DNS Resolver Cache.
 
========================= IE Proxy Settings: ============================== 
 
Proxy is not enabled.
No Proxy Server is set.
 
"Reset IE Proxy Settings": IE Proxy Settings were reset.
 
========================= FF Proxy Settings: ============================== 
 
 
"Reset FF Proxy Settings": Firefox Proxy settings were reset.
 
========================= Hosts content: =================================
 
 
 
========================= IP Configuration: ================================
 
Compact Wireless-G USB Network Adapter = Wireless Network Connection (Connected)
Intel® 82579V Gigabit Network Connection = Local Area Connection (Hardware not present)
 
 
# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4
 
reset
set global icmpredirects=enabled
set interface interface="Local Area Connection" forwarding=disabled advertise=disabled mtu=1500 metric=0 siteprefixlength=0 nud=disabled routerdiscovery=disabled managedaddress=disabled otherstateful=disabled weakhostsend=disabled weakhostreceive=disabled ignoredefaultroutes=disabled advertisedrouterlifetime=0 advertisedefaultroute=disabled currenthoplimit=0 forcearpndwolpattern=disabled enabledirectedmacwolpattern=disabled
set interface interface="Wireless Network Connection" forwarding=disabled advertise=disabled mtu=1500 metric=0 siteprefixlength=0 nud=disabled routerdiscovery=disabled managedaddress=disabled otherstateful=disabled weakhostsend=disabled weakhostreceive=disabled ignoredefaultroutes=disabled advertisedrouterlifetime=0 advertisedefaultroute=disabled currenthoplimit=0 forcearpndwolpattern=disabled enabledirectedmacwolpattern=disabled
 
 
popd
# End of IPv4 configuration
 
 
 
Windows IP Configuration
 
   Host Name . . . . . . . . . . . . : ADMIN-PC
   Primary Dns Suffix  . . . . . . . : 
   Node Type . . . . . . . . . . . . : Hybrid
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No
 
Wireless LAN adapter Wireless Network Connection:
 
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Compact Wireless-G USB Network Adapter
   Physical Address. . . . . . . . . : 68-7F-74-65-DE-45
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   Link-local IPv6 Address . . . . . : fe80::7d78:423:c925:90b5%12(Preferred) 
   IPv4 Address. . . . . . . . . . . : 192.168.1.135(Preferred) 
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Lease Obtained. . . . . . . . . . : Monday, July 15, 2013 9:51:43 AM
   Lease Expires . . . . . . . . . . : Tuesday, July 16, 2013 9:51:47 AM
   Default Gateway . . . . . . . . . : 192.168.1.1
   DHCP Server . . . . . . . . . . . : 192.168.1.1
   DHCPv6 IAID . . . . . . . . . . . : 301999516
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-18-CA-13-C7-00-22-4D-9B-85-18
   DNS Servers . . . . . . . . . . . : 114.108.193.201
                                       114.108.195.1
   NetBIOS over Tcpip. . . . . . . . : Enabled
 
Tunnel adapter isatap.{E50DCBD3-9FDB-4360-B1BF-58DC7968013D}:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
 
Tunnel adapter Teredo Tunneling Pseudo-Interface:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
Server:  UnKnown
Address:  114.108.193.201
 
Name:    google.com
Addresses:  2404:6800:4008:c00::66
 111.68.59.248
 111.68.59.249
 111.68.59.250
 111.68.59.251
 111.68.59.240
 111.68.59.241
 111.68.59.242
 111.68.59.243
 111.68.59.244
 111.68.59.245
 111.68.59.246
 111.68.59.247
 
 
Pinging google.com [111.68.59.247] with 32 bytes of data:
Reply from 111.68.59.247: bytes=32 time=12ms TTL=58
Reply from 111.68.59.247: bytes=32 time=10ms TTL=58
 
Ping statistics for 111.68.59.247:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 10ms, Maximum = 12ms, Average = 11ms
Server:  UnKnown
Address:  114.108.193.201
 
Name:    yahoo.com
Addresses:  206.190.36.45
 98.138.253.109
 98.139.183.24
 
 
Pinging yahoo.com [206.190.36.45] with 32 bytes of data:
Reply from 206.190.36.45: bytes=32 time=234ms TTL=50
Reply from 206.190.36.45: bytes=32 time=253ms TTL=50
 
Ping statistics for 206.190.36.45:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 234ms, Maximum = 253ms, Average = 243ms
 
Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
 
Ping statistics for 127.0.0.1:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 0ms, Maximum = 0ms, Average = 0ms
===========================================================================
Interface List
 12...68 7f 74 65 de 45 ......Compact Wireless-G USB Network Adapter
  1...........................Software Loopback Interface 1
 14...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter
 13...00 00 00 00 00 00 00 e0 Teredo Tunneling Pseudo-Interface
===========================================================================
 
IPv4 Route Table
===========================================================================
Active Routes:
Network Destination        Netmask          Gateway       Interface  Metric
          0.0.0.0          0.0.0.0      192.168.1.1    192.168.1.135     25
        127.0.0.0        255.0.0.0         On-link         127.0.0.1    306
        127.0.0.1  255.255.255.255         On-link         127.0.0.1    306
  127.255.255.255  255.255.255.255         On-link         127.0.0.1    306
      192.168.1.0    255.255.255.0         On-link     192.168.1.135    281
    192.168.1.135  255.255.255.255         On-link     192.168.1.135    281
    192.168.1.255  255.255.255.255         On-link     192.168.1.135    281
        224.0.0.0        240.0.0.0         On-link         127.0.0.1    306
        224.0.0.0        240.0.0.0         On-link     192.168.1.135    281
  255.255.255.255  255.255.255.255         On-link         127.0.0.1    306
  255.255.255.255  255.255.255.255         On-link     192.168.1.135    281
===========================================================================
Persistent Routes:
  None
 
IPv6 Route Table
===========================================================================
Active Routes:
 If Metric Network Destination      Gateway
  1    306 ::1/128                  On-link
 12    281 fe80::/64                On-link
 12    281 fe80::7d78:423:c925:90b5/128
                                    On-link
  1    306 ff00::/8                 On-link
 12    281 ff00::/8                 On-link
===========================================================================
Persistent Routes:
  None
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (07/15/2013 09:57:06 AM) (Source: Application Error) (User: )
Description: Faulting application name: Adobe Photoshop CS6.exe, version: 13.0.0.0, time stamp: 0x4f5a20ec
Faulting module name: ntdll.dll, version: 6.1.7600.16915, time stamp: 0x4ec49d10
Exception code: 0xc0000374
Fault offset: 0x000ce903
Faulting process id: 0xb48
Faulting application start time: 0xAdobe Photoshop CS6.exe0
Faulting application path: Adobe Photoshop CS6.exe1
Faulting module path: Adobe Photoshop CS6.exe2
Report Id: Adobe Photoshop CS6.exe3
 
Error: (07/15/2013 09:51:44 AM) (Source: Winlogon) (User: )
Description: Windows license activation failed. Error 0x80070005.
 
Error: (07/15/2013 07:55:15 AM) (Source: Application Error) (User: )
Description: Faulting application name: Adobe Photoshop CS6.exe, version: 13.0.0.0, time stamp: 0x4f5a20ec
Faulting module name: ntdll.dll, version: 6.1.7600.16915, time stamp: 0x4ec49d10
Exception code: 0xc0000374
Fault offset: 0x000ce903
Faulting process id: 0x15c0
Faulting application start time: 0xAdobe Photoshop CS6.exe0
Faulting application path: Adobe Photoshop CS6.exe1
Faulting module path: Adobe Photoshop CS6.exe2
Report Id: Adobe Photoshop CS6.exe3
 
Error: (07/15/2013 07:44:09 AM) (Source: Winlogon) (User: )
Description: Windows license activation failed. Error 0x80070005.
 
Error: (07/13/2013 09:57:09 AM) (Source: MsiInstaller) (User: ADMIN-PC)
Description: Product: Foxit PhantomPDF -- This install package only supports 32-bit operating systems. Setup now exits.
 
Error: (07/13/2013 08:16:22 AM) (Source: Application Error) (User: )
Description: Faulting application name: Adobe Photoshop CS6.exe, version: 13.0.0.0, time stamp: 0x4f61beba
Faulting module name: ntdll.dll, version: 6.1.7600.16915, time stamp: 0x4ec49d10
Exception code: 0xc0000029
Fault offset: 0x00090746
Faulting process id: 0x870
Faulting application start time: 0xAdobe Photoshop CS6.exe0
Faulting application path: Adobe Photoshop CS6.exe1
Faulting module path: Adobe Photoshop CS6.exe2
Report Id: Adobe Photoshop CS6.exe3
 
Error: (07/13/2013 08:16:15 AM) (Source: Application Error) (User: )
Description: Faulting application name: Adobe Photoshop CS6.exe, version: 13.0.0.0, time stamp: 0x4f61beba
Faulting module name: KERNELBASE.dll, version: 6.1.7600.17206, time stamp: 0x50e6605e
Exception code: 0xc06d007e
Fault offset: 0x0000c41f
Faulting process id: 0x870
Faulting application start time: 0xAdobe Photoshop CS6.exe0
Faulting application path: Adobe Photoshop CS6.exe1
Faulting module path: Adobe Photoshop CS6.exe2
Report Id: Adobe Photoshop CS6.exe3
 
Error: (07/13/2013 07:37:03 AM) (Source: Application Error) (User: )
Description: Faulting application name: Adobe Photoshop CS6.exe, version: 13.0.0.0, time stamp: 0x4f5a20ec
Faulting module name: ntdll.dll, version: 6.1.7600.16915, time stamp: 0x4ec49d10
Exception code: 0xc0000374
Fault offset: 0x000ce903
Faulting process id: 0x1088
Faulting application start time: 0xAdobe Photoshop CS6.exe0
Faulting application path: Adobe Photoshop CS6.exe1
Faulting module path: Adobe Photoshop CS6.exe2
Report Id: Adobe Photoshop CS6.exe3
 
Error: (07/13/2013 07:27:28 AM) (Source: Winlogon) (User: )
Description: Windows license activation failed. Error 0x80070005.
 
Error: (07/12/2013 01:11:36 PM) (Source: Application Error) (User: )
Description: Faulting application name: Adobe Photoshop CS6.exe, version: 13.0.0.0, time stamp: 0x4f5a20ec
Faulting module name: ntdll.dll, version: 6.1.7600.16915, time stamp: 0x4ec49d10
Exception code: 0xc0000374
Fault offset: 0x000ce903
Faulting process id: 0xfa8
Faulting application start time: 0xAdobe Photoshop CS6.exe0
Faulting application path: Adobe Photoshop CS6.exe1
Faulting module path: Adobe Photoshop CS6.exe2
Report Id: Adobe Photoshop CS6.exe3
 
 
System errors:
=============
Error: (07/15/2013 09:57:03 AM) (Source: DCOM) (User: )
Description: C:\Windows\System32\slui.exe -Embedding5{F87B28F1-DA9A-4F35-8EC0-800EFCF26B83}
 
Error: (07/15/2013 09:52:02 AM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load: 
cdrom
 
Error: (07/15/2013 09:51:54 AM) (Source: Service Control Manager) (User: )
Description: The ScRegSetValueExW call failed for FailureActions with the following error: 
%%5
 
Error: (07/15/2013 09:51:44 AM) (Source: Service Control Manager) (User: )
Description: The ScRegSetValueExW call failed for FailureActions with the following error: 
%%5
 
Error: (07/15/2013 09:50:37 AM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the avgwd service.
 
Error: (07/15/2013 09:50:10 AM) (Source: Service Control Manager) (User: )
Description: The ScRegSetValueExW call failed for FailureActions with the following error: 
%%5
 
Error: (07/15/2013 07:49:41 AM) (Source: DCOM) (User: )
Description: C:\Windows\System32\slui.exe -Embedding5{F87B28F1-DA9A-4F35-8EC0-800EFCF26B83}
 
Error: (07/15/2013 07:44:52 AM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load: 
cdrom
 
Error: (07/15/2013 07:44:20 AM) (Source: Service Control Manager) (User: )
Description: The ScRegSetValueExW call failed for FailureActions with the following error: 
%%5
 
Error: (07/15/2013 07:44:10 AM) (Source: Service Control Manager) (User: )
Description: The ScRegSetValueExW call failed for FailureActions with the following error: 
%%5
 
 
Microsoft Office Sessions:
=========================
 
=========================== Installed Programs ============================
 
µTorrent (Version: 3.3.0.29625)
Adobe AIR (Version: 1.5.3.9120)
Adobe Community Help (Version: 3.0.0)
Adobe Community Help (Version: 3.0.0.400)
Adobe Flash Player 10 ActiveX (Version: 10.1.52.14)
Adobe Flash Player 10 Plugin (Version: 10.1.52.14)
Adobe Flash Player 11 Plugin (Version: 11.7.700.202)
Adobe Media Player (Version: 1.8)
Adobe Reader XI (11.0.03) (Version: 11.0.03)
AnyBizSoft PDF to Word (Build 3.0.0)
A-PDF Merger 4.6
Asistente para la publicación en Web 1.53 de Microsoft
AVG 2013 (Version: 13.0.2904)
AVG 2013 (Version: 13.0.3204)
AVG 2013 (Version: 2013.0.2904)
BurnAware Free 6.1
Coupon Printer for Windows (Version: 5.0.0.0)
CutePDF Writer 3.0 (Version:  3.0)
D3DX10 (Version: 15.4.2368.0902)
Download Lucid logix Virtu (Version: 1.0.0)
EPSON Stylus T10 Series Printer Uninstall
FaceGen Modeller 3.1 (Version: 1.0.0)
FileZilla Server (Version: beta 0.9.41)
Free PDF to Word Doc Converter v1.1 (Version: 1.1)
Free PS Convert driver 8.15
GodsWar (Version: 1.01.53)
Google Chrome (Version: 28.0.1500.72)
Google SketchUp 8 (Version: 3.0.3117)
HP Deskjet Ink Adv 2010 K010 Basic Device Software (Version: 22.50.231.0)
HP Deskjet Ink Adv 2010 K010 Help (Version: 140.0.2.2)
HP Deskjet Ink Adv 2010 K010 Product Improvement Study (Version: 22.50.231.0)
HP Photo Creations (Version: 1.0.0.3781)
HP Update (Version: 5.002.006.003)
IGG Web3D Player version 1.0.0.37 (Version: 1.0.0.37)
Intel® Desktop Utilities (Version: 1.0.0)
Intel® Integrator Toolkit 5 (Version: 1.0.0)
Intel® Manageability Engine Firmware Recovery Agent (Version: 1.0.0.35132)
Intel® Management Engine Components (Version: 8.0.0.1351)
Intel® Network Connections 16.8.46.0 (Version: 16.8.46.0)
Intel® USB 3.0 eXtensible Host Controller Driver (Version: 1.0.0.199)
Intel® Trusted Connect Service Client (Version: 1.23.216.0)
Java 7 Update 17 (Version: 7.0.170)
Java Auto Updater (Version: 2.1.9.0)
Kalydo Player 4.11.01 (Version: 4.11.01)
life_theme_by_lefty_1981-d37mx43.zip Packages
Linksys Wireless Manager (Version: 4.9.9047.0)
LiveUpdate 3.2 (Symantec Corporation) (Version: 3.2.0.26)
Malwarebytes Anti-Malware version 1.75.0.1300 (Version: 1.75.0.1300)
McAfee Security Scan Plus (Version: 3.0.285.6)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
Microsoft .NET Framework 4 Extended (Version: 4.0.30319)
Microsoft Application Error Reporting (Version: 12.0.6015.5000)
Microsoft Office 2007 Service Pack 3 (SP3)
Microsoft Office Access MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Access Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Enterprise 2007 (Version: 12.0.6612.1000)
Microsoft Office Excel MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Groove MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Groove Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office InfoPath MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Office 64-bit Components 2007 (Version: 12.0.6612.1000)
Microsoft Office OneNote MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Outlook MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office PowerPoint MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (French) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (Spanish) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proofing (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3)
Microsoft Office Publisher MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Shared 64-bit MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Shared MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Shared Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Word MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Save as PDF or XPS Add-in for 2007 Microsoft Office programs (Version: 12.0.4518.1014)
Microsoft Silverlight (Version: 5.0.61118.0)
Microsoft SQL Server 2005 Compact Edition [ENU] (Version: 3.1.0000)
Microsoft Visual Basic 6.0 Edición empresarial (Español)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.59193)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.30319 (Version: 10.0.30319)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (Version: 10.0.40219)
Microsoft_VC80_ATL_x86 (Version: 8.0.50727.4053)
Microsoft_VC80_ATL_x86_x64 (Version: 8.0.50727.4053)
Microsoft_VC80_CRT_x86 (Version: 8.0.50727.4053)
Microsoft_VC80_CRT_x86_x64 (Version: 8.0.50727.4053)
Microsoft_VC80_MFC_x86 (Version: 8.0.50727.4053)
Microsoft_VC80_MFC_x86_x64 (Version: 8.0.50727.4053)
Microsoft_VC80_MFCLOC_x86 (Version: 8.0.50727.4053)
Microsoft_VC80_MFCLOC_x86_x64 (Version: 80.50727.4053)
Microsoft_VC90_ATL_x86 (Version: 1.00.0000)
Microsoft_VC90_ATL_x86_x64 (Version: 1.00.0000)
Microsoft_VC90_CRT_x86 (Version: 1.00.0000)
Microsoft_VC90_CRT_x86_x64 (Version: 1.00.0000)
Microsoft_VC90_MFC_x86 (Version: 1.00.0000)
Microsoft_VC90_MFC_x86_x64 (Version: 1.00.0000)
Movie Maker (Version: 16.4.3505.0912)
Mozilla Firefox (3.6.28) (Version: 3.6.28 (en-US))
MSVCRT (Version: 15.4.2862.0708)
MSVCRT Redists (Version: 1.0)
MSVCRT110 (Version: 16.4.1108.0727)
MSVCRT110_amd64 (Version: 16.4.1109.0912)
MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
MSXML 4.0 SP2 Parser and SDK (Version: 4.20.9818.0)
NVIDIA 3D Vision Controller Driver 310.90 (Version: 310.90)
NVIDIA 3D Vision Driver 311.06 (Version: 311.06)
NVIDIA Control Panel 311.06 (Version: 311.06)
NVIDIA Graphics Driver 311.06 (Version: 311.06)
NVIDIA HD Audio Driver 1.3.18.0 (Version: 1.3.18.0)
NVIDIA Install Application (Version: 2.1002.108.688)
NVIDIA PhysX (Version: 9.12.1031)
NVIDIA PhysX System Software 9.12.1031 (Version: 9.12.1031)
NVIDIA Stereoscopic 3D Driver (Version: 7.17.13.1106)
NVIDIA Update 1.11.3 (Version: 1.11.3)
NVIDIA Update Components (Version: 1.11.3)
PDF Password Remover v3.0
PDF Settings CS5 (Version: 10.0)
Photo Gallery (Version: 16.4.3505.0912)
Pure Networks Platform (Version: 11.1.9044.0)
PxMergeModule (Version: 1.00.0000)
Qtrax Player
Qtrax Player (Version: 01.001.0001)
Realtek High Definition Audio Driver (Version: 6.0.1.6526)
SAMSUNG USB Driver for Mobile Phones (Version: 1.4.103.0)
Skype Click to Call (Version: 6.9.12585)
Skype™ 6.6 (Version: 6.6.106)
Software Informer 1.2
The Logo Creator v5.2
Thunder Master v1.7 (Version: 1.7.0.1)
Tuvaro toolbar   (Version: 1.8.17.1)
Update for 2007 Microsoft Office System (KB967642)
Update for Microsoft Office 2007 Help for Common Features (KB963673)
Update for Microsoft Office 2007 suites (KB2596620) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2596660) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2596802) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2596848) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2687493) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2767916) 32-Bit Edition
Update for Microsoft Office Access 2007 Help (KB963663)
Update for Microsoft Office Excel 2007 Help (KB963678)
Update for Microsoft Office Infopath 2007 Help (KB963662)
Update for Microsoft Office OneNote 2007 Help (KB963670)
Update for Microsoft Office Outlook 2007 (KB2687404) 32-Bit Edition
Update for Microsoft Office Outlook 2007 Help (KB963677)
Update for Microsoft Office Outlook 2007 Junk Email Filter (KB2768021) 32-Bit Edition
Update for Microsoft Office Powerpoint 2007 Help (KB963669)
Update for Microsoft Office Publisher 2007 Help (KB963667)
Update for Microsoft Office Script Editor Help (KB963671)
Update for Microsoft Office Word 2007 Help (KB963665)
USB Disk Security
UxStyle Core Beta (Version: 0.2.1.1)
VeryPDF PDF To Image Converter v2.1
VeryPDF PDF2Word v3.0
Visual Studio 2010 x64 Redistributables (Version: 13.0.0.1)
VLC media player 1.0.1 (Version: 1.0.1)
V-Ray for SketchUp (Version: 1.48.89)
Windows Driver Package - SpreadTrum (sprd_enum) USB  (02/28/2011 2.4.0.26) (Version: 02/28/2011 2.4.0.26)
Windows Live Communications Platform (Version: 16.4.3505.0912)
Windows Live Essentials (Version: 16.4.3505.0912)
Windows Live ID Sign-in Assistant (Version: 7.250.4311.0)
Windows Live Installer (Version: 16.4.3505.0912)
Windows Live Photo Common (Version: 16.4.3505.0912)
Windows Live PIMT Platform (Version: 16.4.3505.0912)
Windows Live SOXE (Version: 16.4.3505.0912)
Windows Live SOXE Definitions (Version: 16.4.3505.0912)
Windows Live UX Platform (Version: 16.4.3505.0912)
Windows Live UX Platform Language Pack (Version: 16.4.3505.0912)
WinRAR archiver
XAMPP 1.8.1-0 (Version: 1.8.1-0)
YTD Video Downloader 4.2 (Version: 4.2)
 
========================= Memory info: ===================================
 
Percentage of memory in use: 86%
Total physical RAM: 4062.83 MB
Available physical RAM: 562.91 MB
Total Pagefile: 8123.8 MB
Available Pagefile: 2204.11 MB
Total Virtual: 4095.88 MB
Available Virtual: 3965.34 MB
 
========================= Partitions: =====================================
 
1 Drive c: () (Fixed) (Total:232.78 GB) (Free:114.29 GB) NTFS
2 Drive d: () (Fixed) (Total:232.88 GB) (Free:145.54 GB) NTFS
 
========================= Users: ========================================
 
User accounts for \\ADMIN-PC
 
ADMIN                    Administrator            Guest                    
UpdatusUser              
 
========================= Minidump Files ==================================
 
No minidump file found
 
 
**** End of log ****


#10 noknojon

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Posted 15 July 2013 - 03:17 AM

The system is fairly clean, (so far) except for a few minor things that need fixing or updating.

 

What is Tuvaro toolbar?
The toolbar collects and stores information about your web browsing habits and sends this information to Mindspark amd provides advertising via the toolbar. TotalRecipeSearch Toolbar will attempt to change your home page and search provider.Tuvaro toolbar · Not Trusted It may be removed by the other tools, or you might find it in Programs and Features.

 

Java 7 Update 17 Out of Date! > Version7 Update25 is now current

 

Adobe Flash Player 10 Flash Player out of Date! < Remove this old one from Programs and Features

 

Mozilla Firefox (3.6.28) Firefox out of Date!  > Update Firefox

 

Windows 7  x64 Out of date service pack!! < You need Service Pack 1 for 64bit

 

http://go.microsoft.com/?linkid=9668866 < Click on the link, click Run and follow the basic instructions to reset Hosts file

 

Do you have a lot of problems with Adobe Photoshop ??

 

Thanks -



#11 acejays98

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Posted 15 July 2013 - 03:34 AM

Regrading Tuvaro Tool bar. - have no idea about this and don't know where or how I got this one... ..
 
and for photoshop I use only a portable version of photoshop cs 6 and it always crash with a error message that I need to clouse the program and also I have a portable illustrator honestly when I am working nearly 8hours my computer is starting to work slow my computer is brand new and bought on the mont of march this year..
 
I suspected the virus is responsible with this problems...
 
the ESETanti virus is still scanning and found 1 treat

Update about windows 7 service pack 1 do I need to download all the files?

and what is this for? http://go.microsoft.com/?linkid=9668866

Edited by acejays98, 15 July 2013 - 03:51 AM.


#12 noknojon

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Posted 15 July 2013 - 03:50 AM

Photoshop is giving several errors, but I can not find the reason yet -

 

ESET scan may finish soon, or may take another half hour (depends on your system)

 

Just run over those few fixes I left when you get time, and post the last few scans -

 

You must wait for ESET scan to finish first -



#13 acejays98

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Posted 15 July 2013 - 05:14 AM

this is the result of ESET scan
 
C:\Users\ADMIN\AppData\Local\Temp\OptimizerPro.exe a variant of Win32/SpeedingUpMyPC.B application cleaned by deleting - quarantined

I will do the remaining procedure tomorrow morning thanks allot.....



I scaned again the ESET until virus and the I found lots of virus I will be posting it after finish.....


Second scan:

C:\Program Files (x86)\PDF Password Remover v3.0\winDecrypt.exe.BAK Win32/PSWTool.PdfCracker.B application
C:\Users\ADMIN\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\LB404B2X\askToolbarInstaller-1.17.3.0[1].exe a variant of Win32/Bundled.Toolbar.Ask application
C:\Users\ADMIN\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\RKB2N26L\ApnIC[1].0 a variant of Win32/Bundled.Toolbar.Ask application
C:\Users\ADMIN\AppData\Local\Temp\APNSetup.exe Win32/Bundled.Toolbar.Ask.B application
C:\Users\ADMIN\AppData\Local\Temp\tuvaro_1-8-17-1.exe Win32/Toolbar.Tuvaro.A application
C:\Users\ADMIN\AppData\Local\Temp\Bunndle\BunndleOfferManager.dll a variant of Win32/Bunndle application
C:\Users\ADMIN\AppData\Local\Temp\is519973619\uninstaller.exe a variant of Win32/InstallCore.AZ application
C:\Users\ADMIN\AppData\Local\Temp\nsmD25E.tmp\PIP268_SGT_.exe a variant of Win32/Bundled.Toolbar.Ask.D application
C:\Users\ADMIN\AppData\Roaming\0W1L1GyB0T1M1P1H1P1B\life_theme_by_lefty_1981-d37mx43.zip Packages\uninstaller.exe a variant of Win32/InstallCore.AZ application
C:\Users\ADMIN\Desktop\MY FILES\SoftonicDownloader_for_windows-live-movie-maker.exe a variant of Win32/SoftonicDownloader.E application

Edited by acejays98, 15 July 2013 - 05:52 AM.


#14 noknojon

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Posted 15 July 2013 - 07:41 AM

OK -

When ever you have time - We already got a couple of bad ones here.

 

Thanks -



#15 acejays98

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Posted 15 July 2013 - 07:07 PM

Hi good morning......

 

regarding Photoshop errors

 

Problem signature:
  Problem Event Name: APPCRASH
  Application Name: Adobe Photoshop CS6.exe
  Application Version: 13.0.0.0
  Application Timestamp: 4f5a20ec
  Fault Module Name: StackHash_c714
  Fault Module Version: 6.1.7600.16915
  Fault Module Timestamp: 4ec49d10
  Exception Code: c0000374
  Exception Offset: 000ce903
  OS Version: 6.1.7600.2.0.0.256.1
  Locale ID: 1033
  Additional Information 1: c714
  Additional Information 2: c714361f2269d1f3ea05d26a2475132e
  Additional Information 3: df14
  Additional Information 4: df14a19d3886450182b9af3a55a7b7db
 
Read our privacy statement online:
 
If the online privacy statement is not available, please read our privacy statement offline:
  C:\Windows\system32\en-US\erofflps.txt





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