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Dell XPS 400 XP Home


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#1 1judi

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Posted 14 July 2013 - 03:05 PM

This computer will lock until it is turned off manually and restarted. There is not a message about having to pay 300 dollars or any other message, just the computer locked. It has never been locked and a few times it would open when just click 'ok' without entering any password. Now it hasn't been working with the 'ok'. I have run, Malwarebytes, CCleaner, Ad-Aware and Microsoft Security Essentials.

Thank You, for any ideas you may have.



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#2 hamluis

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Posted 14 July 2013 - 03:52 PM

Please download MiniToolBox  , save it to your desktop and run it.

 

Checkmark the following checkboxes:

  List last 10 Event Viewer log

  List Installed Programs

  List Users, Partitions and Memory size.

 

Click Go and paste the content into your next post.

 

Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link.

 

Louis



#3 1judi

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Posted 15 July 2013 - 09:22 AM

MiniToolBox by Farbar  Version: 13-07-2013
Ran by Judy (administrator) on 15-07-2013 at 09:19:23
Running from "C:\Documents and Settings\Judy\Desktop"
Microsoft Windows XP Professional Service Pack 3 (X86)
Boot Mode: Normal
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (07/15/2013 03:01:21 AM) (Source: NativeWrapper) (User: )
Description: visualstudio7x80updatemsiexec.exe1.0.1722.5085kb28339411033643finstallx865.1.2600.2.3.0.2560

Error: (07/15/2013 03:01:19 AM) (Source: MsiInstaller) (User: NT AUTHORITY)
Description: Product: Microsoft .NET Framework 1.1 - Update '{C0F0DCDC-99EA-4405-BDAE-CACABD3D2DF0}' could not be installed. Error code 1603. Additional information is available in the log file C:\WINDOWS\TEMP\NDP1.1sp1-KB2833941-X86\NDP1.1sp1-KB2833941-X86-msi.0.log.

Error: (07/15/2013 03:01:14 AM) (Source: MsiInstaller) (User: NT AUTHORITY)
Description: Product: Microsoft .NET Framework 1.1 -- Error 1706.No valid source could be found for product Microsoft .NET Framework 1.1.  The Windows installer cannot continue.

Error: (07/13/2013 03:01:26 AM) (Source: NativeWrapper) (User: )
Description: visualstudio7x80updatemsiexec.exe1.0.1722.5085kb28339411033643finstallx865.1.2600.2.3.0.2560

Error: (07/13/2013 03:01:25 AM) (Source: MsiInstaller) (User: NT AUTHORITY)
Description: Product: Microsoft .NET Framework 1.1 - Update '{C0F0DCDC-99EA-4405-BDAE-CACABD3D2DF0}' could not be installed. Error code 1603. Additional information is available in the log file C:\WINDOWS\TEMP\NDP1.1sp1-KB2833941-X86\NDP1.1sp1-KB2833941-X86-msi.0.log.

Error: (07/13/2013 03:01:19 AM) (Source: MsiInstaller) (User: NT AUTHORITY)
Description: Product: Microsoft .NET Framework 1.1 -- Error 1706.No valid source could be found for product Microsoft .NET Framework 1.1.  The Windows installer cannot continue.

Error: (07/12/2013 09:10:46 AM) (Source: NativeWrapper) (User: )
Description: visualstudio7x80updatemsiexec.exe1.0.1722.5085kb28339411033643finstallx865.1.2600.2.3.0.2560

Error: (07/12/2013 09:10:44 AM) (Source: MsiInstaller) (User: NT AUTHORITY)
Description: Product: Microsoft .NET Framework 1.1 - Update '{C0F0DCDC-99EA-4405-BDAE-CACABD3D2DF0}' could not be installed. Error code 1603. Additional information is available in the log file C:\WINDOWS\TEMP\NDP1.1sp1-KB2833941-X86\NDP1.1sp1-KB2833941-X86-msi.0.log.

Error: (07/12/2013 09:10:39 AM) (Source: MsiInstaller) (User: NT AUTHORITY)
Description: Product: Microsoft .NET Framework 1.1 -- Error 1706.No valid source could be found for product Microsoft .NET Framework 1.1.  The Windows installer cannot continue.

Error: (07/12/2013 03:01:33 AM) (Source: NativeWrapper) (User: )
Description: visualstudio7x80updatemsiexec.exe1.0.1722.5085kb28339411033643finstallx865.1.2600.2.3.0.2560


System errors:
=============
Error: (07/15/2013 08:01:41 AM) (Source: Dhcp) (User: )
Description: The IP address lease 74.195.220.42 for the Network Card with network address 00123F78EE8B has been
denied by the DHCP server 10.0.0.1 (The DHCP Server sent a DHCPNACK message).

Error: (07/15/2013 03:01:49 AM) (Source: Windows Update Agent) (User: )
Description: Installation Failure: Windows failed to install the following update with error 0x80070643: Security Update for Microsoft .NET Framework 1.1 SP1 on Windows XP, Windows Vista, and Windows Server 2008 x86 (KB2833941).

Error: (07/14/2013 00:18:57 PM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load:
SBRE

Error: (07/14/2013 00:18:57 PM) (Source: Service Control Manager) (User: )
Description: The Message Queuing Triggers service depends on the Message Queuing service which failed to start because of the following error:
%%1068

Error: (07/14/2013 00:18:57 PM) (Source: Service Control Manager) (User: )
Description: The Message Queuing service depends on the Server service which failed to start because of the following error:
%%1070

Error: (07/14/2013 00:18:57 PM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error:
%%1070

Error: (07/14/2013 00:18:57 PM) (Source: Service Control Manager) (User: )
Description: The Server service hung on starting.

Error: (07/14/2013 00:06:34 PM) (Source: Service Control Manager) (User: )
Description: The Fax service hung on starting.

Error: (07/14/2013 00:03:55 PM) (Source: Service Control Manager) (User: )
Description: The PfModNT service failed to start due to the following error:
%%2

Error: (07/14/2013 00:03:55 PM) (Source: Service Control Manager) (User: )
Description: The dldtCATSCustConnectService service failed to start due to the following error:
%%1053


Microsoft Office Sessions:
=========================
Error: (07/15/2013 03:01:21 AM) (Source: NativeWrapper)(User: )
Description: visualstudio7x80updatemsiexec.exe1.0.1722.5085kb28339411033643finstallx865.1.2600.2.3.0.2560

Error: (07/15/2013 03:01:19 AM) (Source: MsiInstaller)(User: NT AUTHORITY)
Description: Microsoft .NET Framework 1.1{C0F0DCDC-99EA-4405-BDAE-CACABD3D2DF0}1603C:\WINDOWS\TEMP\NDP1.1sp1-KB2833941-X86\NDP1.1sp1-KB2833941-X86-msi.0.log

Error: (07/15/2013 03:01:14 AM) (Source: MsiInstaller)(User: NT AUTHORITY)
Description: Product: Microsoft .NET Framework 1.1 -- Error 1706.No valid source could be found for product Microsoft .NET Framework 1.1.  The Windows installer cannot continue.(NULL)(NULL)(NULL)

Error: (07/13/2013 03:01:26 AM) (Source: NativeWrapper)(User: )
Description: visualstudio7x80updatemsiexec.exe1.0.1722.5085kb28339411033643finstallx865.1.2600.2.3.0.2560

Error: (07/13/2013 03:01:25 AM) (Source: MsiInstaller)(User: NT AUTHORITY)
Description: Microsoft .NET Framework 1.1{C0F0DCDC-99EA-4405-BDAE-CACABD3D2DF0}1603C:\WINDOWS\TEMP\NDP1.1sp1-KB2833941-X86\NDP1.1sp1-KB2833941-X86-msi.0.log

Error: (07/13/2013 03:01:19 AM) (Source: MsiInstaller)(User: NT AUTHORITY)
Description: Product: Microsoft .NET Framework 1.1 -- Error 1706.No valid source could be found for product Microsoft .NET Framework 1.1.  The Windows installer cannot continue.(NULL)(NULL)(NULL)

Error: (07/12/2013 09:10:46 AM) (Source: NativeWrapper)(User: )
Description: visualstudio7x80updatemsiexec.exe1.0.1722.5085kb28339411033643finstallx865.1.2600.2.3.0.2560

Error: (07/12/2013 09:10:44 AM) (Source: MsiInstaller)(User: NT AUTHORITY)
Description: Microsoft .NET Framework 1.1{C0F0DCDC-99EA-4405-BDAE-CACABD3D2DF0}1603C:\WINDOWS\TEMP\NDP1.1sp1-KB2833941-X86\NDP1.1sp1-KB2833941-X86-msi.0.log

Error: (07/12/2013 09:10:39 AM) (Source: MsiInstaller)(User: NT AUTHORITY)
Description: Product: Microsoft .NET Framework 1.1 -- Error 1706.No valid source could be found for product Microsoft .NET Framework 1.1.  The Windows installer cannot continue.(NULL)(NULL)(NULL)

Error: (07/12/2013 03:01:33 AM) (Source: NativeWrapper)(User: )
Description: visualstudio7x80updatemsiexec.exe1.0.1722.5085kb28339411033643finstallx865.1.2600.2.3.0.2560


=========================== Installed Programs ============================

32 Bit HP CIO Components Installer (Version: 2.1.5)
Acrobat.com (Version: 1.6.65)
ActiveHome Pro
Ad-Aware Antivirus (Version: 10.5.3.4405)
Ad-Aware Browsing Protection (Version: 1.0.1.106)
Adobe AIR (Version: 1.5.0.7220)
Adobe Flash Player 11 ActiveX (Version: 11.7.700.224)
Adobe Flash Player 11 Plugin (Version: 11.8.800.94)
Adobe Reader X (10.1.7) (Version: 10.1.7)
Any Video Converter 3.3.8
AOLIcon (Version: 1.00.0000)
Apple Application Support (Version: 2.3.4)
Apple Mobile Device Support (Version: 6.1.0.13)
Apple Software Update (Version: 2.1.3.127)
ATI Display Driver (Version: 8.162-050803a2-025672C-Dell)
Avant Browser (remove only) (Version: 12.0.0.0)
AVS Update Manager 1.0
AVS4YOU Software Navigator 1.4
BitTorrent (Version: 6.0.3)
BlackBerry Desktop Software 4.2 (Version: 4.2.0.14)
Bonjour (Version: 3.0.0.10)
Browse3D Uninstall (Version: v3.5)
BufferChm (Version: 82.0.173.000)
c4200_Help (Version: 82.0.203.000)
CCleaner (Version: 4.01)
Compatibility Pack for the 2007 Office system (Version: 12.0.6612.1000)
Conexant D850 56K V.9x DFVc Modem
Copy (Version: 82.0.188.000)
Creative MediaSource
Dell Digital Jukebox Driver
Dell Driver Reset Tool (Version: 1.02.0000)
Dell Support Center (Support Software) (Version: 2.2.09085)
Dell System Restore (Version: 2.00.0000)
Dell V305
DellSupport (Version: 6.0.3062)
Destinations (Version: 82.0.173.000)
DeviceManagementQFolder (Version: 1.00.0000)
Digital Content Portal (Version: 1.00.0000)
Digital Line Detect (Version: 1.10)
DocProc (Version: 8.1.0.0)
DocProcQFolder (Version: 1.00.0000)
Download Updater (AOL Inc.)
Driver Detective (Version: 8.0.1)
DVD Decrypter (Remove Only)
DVD Shrink 3.2
EducateU (Version: 1.00.0000)
ESPNMotion (Version: 2.1.6.0011)
FlvRecorder
Font Installer (Version: 4.0.0.0)
Google Chrome (Version: 27.0.1453.116)
Hide My IP 5.3
High Definition Audio Driver Package - KB835221 (Version: 20040219.000000)
HP Imaging Device Functions 8.0 (Version: 8.0)
HP OCR Software 8.0 (Version: 8.0)
Intel Matrix Storage Manager
Intel® PRO Network Connections Drivers
Intel® PROSet for Wired Connections (Version: 9.30.0000)
Internet Explorer Default Page (Version: 1.00.03)
IrfanView (remove only) (Version: 4.30)
iTunes (Version: 11.0.4.4)
Java Auto Updater (Version: 2.1.9.0)
Kidzui
Learn2 Player (Uninstall Only)
Macromedia Flash Player (Version: 7.0.19.0)
Malwarebytes Anti-Malware version 1.75.0.1300 (Version: 1.75.0.1300)
Media Converter for Philips (Version: 2.5.2.191)
Media Wizard 3.0 for Device (Version: 3.00.0000)
Microsoft .NET Framework 1.0 Hotfix (KB2572066)
Microsoft .NET Framework 1.0 Hotfix (KB2604042)
Microsoft .NET Framework 1.0 Hotfix (KB2656378)
Microsoft .NET Framework 1.0 Hotfix (KB953295)
Microsoft .NET Framework 1.0 Hotfix (KB979904)
Microsoft .NET Framework 1.0 Security Update (KB2698035)
Microsoft .NET Framework 1.0 Security Update (KB2742607)
Microsoft .NET Framework 1.0 Security Update (KB2833951)
Microsoft .NET Framework 1.1 (Version: 1.1.4322)
Microsoft .NET Framework 1.1 Security Update (KB979906)
Microsoft .NET Framework 2.0 Service Pack 2 (Version: 2.2.30729)
Microsoft .NET Framework 3.0 Service Pack 2 (Version: 3.2.30729)
Microsoft .NET Framework 3.5 SP1
Microsoft .NET Framework 3.5 SP1 (Version: 3.5.30729)
Microsoft Application Error Reporting (Version: 12.0.6012.5000)
Microsoft Digital Image Library 9 - Blocker (Version: 9.00.0000)
Microsoft Excel 97
Microsoft Internationalized Domain Names Mitigation APIs
Microsoft National Language Support Downlevel APIs
Microsoft Office PowerPoint Viewer 2007 (English) (Version: 12.0.6612.1000)
Microsoft Picture It! Library 10 (Version: 10.0.0612)
Microsoft Picture It! Premium 10 (Version: 10.0.0612)
Microsoft Plus! Digital Media Edition Installer (Version: 1.1.0.3514)
Microsoft Security Client (Version: 4.3.0215.0)
Microsoft Security Essentials (Version: 4.3.215.0)
Microsoft Silverlight (Version: 5.1.20513.0)
Microsoft UI Engine (Version: 4.0.0318.1)
Microsoft User-Mode Driver Framework Feature Pack 1.0
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053 (Version: 8.0.50727.4053)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2008 Redistributable - KB2467174 - x86 9.0.30729.5570 (Version: 9.0.30729.5570)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Word 2002 (Version: 10.0.6626.0)
Microsoft Works (Version: 9.7.0621)
Microsoft Works 2005 Setup Launcher
Microsoft Works Suite Add-in for Microsoft Word (Version: 8.0.0.0000)
MobileMe Control Panel (Version: 3.1.8.0)
Modem Helper (Version: 2.40)
Mozilla Firefox 22.0 (x86 en-US) (Version: 22.0)
Mozilla Maintenance Service (Version: 22.0)
MSXML 4.0 SP2 (KB927978) (Version: 4.20.9841.0)
MSXML 4.0 SP2 (KB936181) (Version: 4.20.9848.0)
MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
Musicmatch for Windows Media Player (Version: 0.00.000)
Musicnotes Software Suite 1.5.3 (Version: 1.5.3)
Nero PhotoShow Express (Version: 3.0)
Nero Suite
NeroMIX
NetWaiting (Version: 2.5.12)
OpenOffice.org 3.3 (Version: 3.3.9567)
Opera 12.16 (Version: 12.16.1860)
Overland (Version: 2.1.4)
Paint.NET v3.5.10 (Version: 3.60.0)
PeerBlock 1.1 (r518) (Version: 1.1.0.518)
Picasa 3 (Version: 3.9)
Picture Control Utility (Version: 1.0.3)
Pidgin (Version: 2.9.0)
Pokki (Version: 0.263.13.319)
Pokki Download Helper (Version: 1.3.1.282)
PowerDVD 5.5
PS_AIO_ProductContext (Version: 82.0.203.000)
Qualxserve Service Agreement (Version: 1.11.0000)
QuickTime (Version: 7.74.80.86)
RealDownloader (Version: 1.3.2)
RealNetworks - Microsoft Visual C++ 2008 Runtime (Version: 9.0)
RealNetworks - Microsoft Visual C++ 2010 Runtime (Version: 10.0)
RealUpgrade 1.1 (Version: 1.1.0)
Revo Uninstaller 1.94 (Version: 1.94)
Safari (Version: 5.34.57.2)
SAMSUNG USB Driver for Mobile Phones (Version: 1.5.18.0)
Search Protect by conduit (Version: 1.5.0.71)
ShareIns (Version: 1.00.0000)
Shockwave
Sonic DLA (Version: 4.95)
Sonic Encoders (Version: 1.00)
Sonic MyDVD LE (Version: 6.1.1)
Sonic RecordNow Audio (Version: 2.0.0)
Sonic RecordNow Copy (Version: 2.0.0)
Sonic RecordNow Data (Version: 2.0.0)
Status (Version: 82.0.173.000)
Trader's Little Helper 2.7.0 (Version: 2.7.0)
TrayApp (Version: 82.0.188.000)
Update for Microsoft .NET Framework 3.5 SP1 (KB963707) (Version: 1)
Update for Windows Internet Explorer 7 (KB976749) (Version: 1)
Update for Windows Internet Explorer 7 (KB980182) (Version: 1)
Update for Windows Internet Explorer 8 (KB2598845) (Version: 1)
Update for Windows XP (KB2141007) (Version: 1)
Update for Windows XP (KB2345886) (Version: 1)
Update for Windows XP (KB2467659) (Version: 1)
Update for Windows XP (KB2541763) (Version: 1)
Update for Windows XP (KB2607712) (Version: 1)
Update for Windows XP (KB2616676) (Version: 1)
Update for Windows XP (KB2641690) (Version: 1)
Update for Windows XP (KB2661254-v2) (Version: 2)
Update for Windows XP (KB2718704) (Version: 1)
Update for Windows XP (KB2736233) (Version: 1)
Update for Windows XP (KB2749655) (Version: 1)
Update for Windows XP (KB951072-v2) (Version: 2)
Update for Windows XP (KB951978) (Version: 1)
Update for Windows XP (KB955759) (Version: 1)
Update for Windows XP (KB955839) (Version: 1)
Update for Windows XP (KB967715) (Version: 1)
Update for Windows XP (KB968389) (Version: 1)
Update for Windows XP (KB971029) (Version: 1)
Update for Windows XP (KB971737) (Version: 1)
Update for Windows XP (KB973687) (Version: 1)
Update for Windows XP (KB973815) (Version: 1)
Update Rollup 1 for Windows XP Media Center Edition 2005 with HDTV Support (KB873369)
ViewNX (Version: 1.0.3)
Virtual Plastic Surgery Software - VPSS v1.0 (Version: 1.0.0.1667)
Visual C++ 2008 x86 Runtime - (v9.0.30729) (Version: 9.0.30729)
Visual C++ 2008 x86 Runtime - v9.0.30729.01 (Version: 9.0.30729.01)
WebFldrs XP (Version: 9.50.7523)
WIDCOMM Bluetooth Software (Version: 1.4.2.10)
Windows Feature Pack for Storage (32-bit) - IMAPI update for Blu-Ray (Version: 1.0)
Windows Genuine Advantage Notifications (KB905474) (Version: 1.7.0018.5)
Windows Installer Clean Up (Version: 3.00.00.0000)
Windows Internet Explorer 7 (Version: 20070813.185237)
Windows Internet Explorer 8 (Version: 20090308.140743)
Windows Live ID Sign-in Assistant (Version: 6.500.3165.0)
Windows Media Format 11 runtime
Windows Media Player 10 (Version: 9.00.3636)
Windows Media Player 10 Hotfix - KB894476
Windows PowerShell™ 1.0 (Version: 2)
Windows XP Media Center Edition 2005 KB895198
Windows XP Media Center Edition 2005 KB973768
Windows XP Service Pack 3 (Version: 20080414.031525)
WinPcap 4.1.1 (Version: 4.1.0.1753)
WinRAR archiver
Works Upgrade (Version: 8.0.0.0000)
YouTube Downloader Toolbar v6.1 (Version: 6.1)
YTD Video Downloader 3.9.1

========================= Memory info: ===================================

Percentage of memory in use: 43%
Total physical RAM: 3070.09 MB
Available physical RAM: 1740.63 MB
Total Pagefile: 4443.79 MB
Available Pagefile: 3058.62 MB
Total Virtual: 2047.88 MB
Available Virtual: 1974.89 MB

========================= Partitions: =====================================

2 Drive c: () (Fixed) (Total:143.98 GB) (Free:59.41 GB) NTFS
7 Drive i: () (Removable) (Total:1.84 GB) (Free:1.84 GB) FAT
9 Drive k: (VERBATIM) (Fixed) (Total:931.28 GB) (Free:844.2 GB) FAT32

========================= Users: ========================================

User accounts for \\D9XRLP81

Administrator            ASPNET                   Ben                      
Guest                    HelpAssistant            IUSR_D9XRLP81            
IWAM_D9XRLP81            John Scott               Judy                     
Matt                     Meghann Elizabethh       SUPPORT_388945a0         


**** End of log ****
 



#4 1judi

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Posted 15 July 2013 - 09:37 AM

http://speccy.piriform.com/results/M1ehKEBxdyH6nbvJTNDMOKn






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