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audio ads running in background


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#1 hruh

hruh

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Posted 14 July 2013 - 02:27 PM

Hello All,
        My desktop runs Windows 7 OS. I've just recently experienced audio ads in the background without any apps open to play them. I run Trend Micro as my anti-virus. After several attempts to download their fix app, the very same app, (Trend Micro), that is supposed to be helping me is stopping me from downloading fixes. It informs me that they all have viruses.
 
 
It's me again replying to my own post, FYI. Audio ads have not stopped running. I'd like to find out how to put a stop to it!
Thanks. I've heard everything from a snickers ad, to insurance. etc...
 
Merged posts and moved from Windows 7 to AII. ~ OB

Edited by Orange Blossom, 14 July 2013 - 02:47 PM.


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#2 noknojon

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Posted 14 July 2013 - 07:56 PM

Hello hruh -

We can try a few steps to see if the problem is an infection or else it may be hardware related -

 

:step1: Download Security Check by Screen317 from HERE
* Save it to your Desktop.
* Double-click SecurityCheck.exe
* Follow the onscreen instructions inside of the black box.
* A Notepad document should open automatically called checkup.txt; please post the contents of that document.
Note: If a security program requests permission to access the Internet, allow it to do so.

 

:step2: Please download MiniToolBox, Save it to your desktop and run it.
Close any Firefox browsers you may have open
Checkmark the following boxes:
•Flush DNS
•Report IE Proxy Settings
•Reset IE Proxy Settings
•Report FF Proxy Settings
•Reset FF Proxy Settings
•List content of Hosts
•List IP configuration
•List last 10 Event Viewer log
•List Installed Programs
•List Users, Partitions and Memory size.
•List Minidump Files
 Click Go and copy / paste the result (Result.txt).

 

 

:step3: Download Malwarebytes' Anti-Malware Free (aka MBAM)
* Double-click mbam-setup.exe and follow the prompts to install the program.
* At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select Perform quick scan, then click Scan.
* When the scan is complete, click OK, then Show Results to view the results.
* Be sure that everything is checked, and click Remove Selected.
* When completed, a log will open in Notepad.
* Post the log back here.
Be sure to reboot the computer after you post the log.

 

 

:step4: Download SUPERAntiSpyware Free (aka SAS)
* Double-click SAS -setup.exe and follow the prompts to install the program.
* At the end, be sure to Check for Updates to be sure it is current
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select Perform quick scan, then click Scan.
* When the scan is complete, click OK, then Show Results to view the results.
* Be sure that everything is checked, and click Remove Selected.
* When completed, a log will open in Notepad.
* Post the log back here.

Be sure to reboot the computer after you post the log.

 

 

:step5: Scan your machine with ESET OnlineScan
This is best performed with Internet Explorer, but directions are left for other browsers also.

You can be asked to Disable (not remove) your Antivirus during this scan

1.Hold down Control and click HERE to open ESET OnlineScan in a new window.
2.Click the ESET Online Scanner button.
3.NOTE :.For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)

 

- 1.Click on esetsmartinstaller_enu.exe to download the ESET Smart Installer. Save it to your desktop.
- 2.Double click on the ESET Online Scanner icon on your desktop.

 

 4.Check "YES, I accept the Terms of Use."
 5.Click the Start button.
 6.Accept any security warnings from your browser.
 7.Under scan settings, check "Scan Archives" and "Remove found threats"
8.Click Advanced settings and select the following:
Scan potentially unwanted applications
Scan for potentially unsafe applications
Enable Anti-Stealth technology

 9.ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this will take some time to download the program for a first time, and then download updated data base (1 to 2  hours is not unusual), so please be patient.
10.When the scan completes, click List Threats
11.Click Export, and save the file to your desktop using a unique name, such as ESETScan.
- Include the contents of this report in your next reply.
12.Click the Back button.
13.Click the Finish button

 

After you post back any scan results Re-enable your Antivirus and Reboot the computer again.

 

 

Thank You -






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