This is the stop code you received.
A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
WHEA_ERROR_RECORD structure that describes the error conditon.
Arg1: 0000000000000000, Machine Check Exception
Arg2: fffffa80069887c8, Address of the WHEA_ERROR_RECORD structure.
Arg3: 0000000000000000, High order 32-bits of the MCi_STATUS value.
Arg4: 0000000000000000, Low order 32-bits of the MCi_STATUS value.
Basically this error means CPU became halted due to an unknown reason. What makes troubleshooting this error is that, it could be any hardware or software part of the system which is the culprit. What we can do is to take a couple of steps to eliminate known issues and check whether the issue returns. Please follow the below steps.
Most of the dell system came with a built in diagnostics. Run that first.
- While powering on , keep press F12 to bring the boot menu.
- Choose diagnostics from the menu and let it run a full test. Check whether it found any hardware error in the long test.
Go to the support page of your model in Dell site and download the latest BIOS and install it.
Remove the following third party antivirus programs.
Download and install Microsoft Security Essentials from the below link.
From a strict BSOD perspective, we highly recommends MSE for all users. After installing, run a full scan with it to make sure the system is malware free.
Use a can of compressed air and clean any dust inside the machine. Dusts can do unpredictable behaviors other than overheating.
There are no audio drivers are installed in your system. Windows is using the generic high definition audio controller driver which is built in to it.
First check whether Windows 7 drivers are available in the Dell support site. If not available, try to get it from Microsoft update.
If you are having difficulties in finding the right driver, please post the exact model number and service tag of your PC in next reply.
Please follow the above steps and let me know your findings.
Edited by Anshad Edavana, 15 July 2013 - 07:08 AM.