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PhotoGridWidget screen freeze


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#1 sidney101

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Posted 14 July 2013 - 09:50 AM

I've had a PIPO M9 4.2.2, 3G for several weeks. Worked fine until 2 days ago. Then on booting up got screen message:

                                                          " Unfortunately, PhotoGridWidget has stopped.

                                                                                      OK"

 

Tapping OK simply returns the message. Screen is frozen. Can't access anything except can close and restart but same message.

Don't even know what this widget is. didn't even know I had it. Certainly never accessed it.

Really need a solution as obviously the tablet is currently useless.

 

 

 



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#2 Animal

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Posted 14 July 2013 - 03:47 PM

Do you see this icon in your applications drawer? https://play.google.com/store/apps/details?id=com.gzplanet.photogridwidget&hl=en

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#3 sidney101

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Posted 14 July 2013 - 06:19 PM

Thanks for the reply. don't know what is in applications drawer since unlock screen is frozen

#4 Animal

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Posted 14 July 2013 - 06:33 PM

Sorry I completely missed that statement. Since you say you have had it for only a few weeks, I would return it to the vendor or manufacturer for warranty service.

The Internet is so big, so powerful and pointless that for some people it is a complete substitute for life.
Andrew Brown (1938-1994)


A learning experience is one of those things that say, "You know that thing you just did? Don't do that." Douglas Adams (1952-2001)


"Imagination is more important than knowledge. Knowledge is limited. Imagination circles the world." Albert Einstein (1879-1955)


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#5 Zen Seeker

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Posted 16 July 2013 - 12:37 PM

If it's still stock return it if nothing else works.

 

Have you tried going into safe mode? (I'm not sure which buttons put it into that mode, check your paperwork or look online, but that will let it boot with minimal apps starting.)

Example; You can boot into safe mode for some phones by powering up and when you see the screen graphic repeatedly press the menu button quickly until you see the home screen. You WILL lose icons by going into safe mode, in particular any homescreen widgets, which seems like what you want to disable remove the offending app.

 

Have you rooted this and/or flashed a new ROM on it or did it come with this application installed? (I thought it was shipped with v4.1 but an upgrade might be out?)

 

Failing the above you can try and do a factory restore, again check your paperwork for instructions, but you will have to re-enter all your personal info again and you will lose everything you entered/changed. (If you return it this will be the first step they do anyway and I'd rather whipe it myself then let "someone" have the opertunity to copy my data.)

 

Best of luck,

Zen



#6 sidney101

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Posted 16 July 2013 - 01:05 PM

Zen: Thank you for your reply. This tablet came with 4.2.2 installed so the PhotoGridWidget undoubtedly shipped altho I never noticed or used it in the 2 weeks that everything ran ok.
Can't do anything about safe mode or settings or even reboot since screen and tablet is unresponsive upon unlock.
The real mystery is why this widget has to be running (this is implied since the message is that it has stopped) in order to start.
Sidney




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