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Cross-Browser Slowness?


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#1 habitchual

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Posted 14 July 2013 - 12:49 AM

Hi! So, as the topic suggests, I have an issue with my internet. I'm sorry if my terminology is incorrect or inaccurate, and I'm pretty unfamiliar with these forums. I made an account just today to post this question here. 
 
I have reason to believe that it is an issue between my antivirus, Kaspersky Internet Security 2013, and my browsers. I was browsing the internet on firefox on the usual sites, Facebook, Tumblr, etc with the exception of Pixiv because a friend linked me there. I can't say that Pixiv was the culprit, but right then Kaspersky gave me an alert that said "Firefox.exe blocked" or something like that (I checked the logs that day again and it said that a trojan was blocked) and right after that alert came up, my internet suddenly started to slow down. When I try to open a site on a new tab, it'll show the circle and say "connecting" for anywhere between 5 to 10 minutes. The page itself is a white screen, no error message. I have also noticed that my laptop will drop the wifi signal periodically. Certain sites, like speedtest.net (ironically) will not load at all, and when it does, the "download speed" will stay at "connecting" forever.
 
It isn't an issue with my router because there are 3 other laptops in the same room that haven't experienced any problems at all, and I have scanned clean with both Kaspersky and Malwarebytes.
 
I did a system restore to the last windows update, and that seemed to improve my problem for a little bit, but a few hours later and I was back to the same slowness. I downloaded Google Chrome, and while it is a lot smoother, there is no noticeable improvement in speed. Does anyone know what's wrong with my laptop? I would appreciate any suggestions or ideas! 

Edited by hamluis, 14 July 2013 - 05:59 AM.
Moved from Web Browsing/Email to Am I Infected - Hamluis.


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#2 Sirawit

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Posted 14 July 2013 - 01:53 AM

Download Minitoolbox for here : http://www.bleepingcomputer.com/download/minitoolbox/ and save to desktop.

 

Run it and check following options:

 

  • Flush DNS
  • Report IE Proxy Settings
  • Reset IE Proxy Settings
  • Report FF Proxy Settings
  • Reset FF Proxy Settings
  • List Last 10 Event Viewer Errors
  • List Installed Programs

It will provide you with a log, please post it here.

 

Thank you,


If I don't reply back to you in 2 days, feel free to send me a PM.

 

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#3 habitchual

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Posted 14 July 2013 - 03:37 PM

MiniToolBox by Farbar  Version: 13-07-2013
Ran by Yee-Ann (administrator) on 14-07-2013 at 13:29:22
Running from "C:\Users\Yee-Ann\Downloads"
Microsoft Windows 7 Home Premium  Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************
 
========================= Flush DNS: ===================================
 
Windows IP Configuration
 
Successfully flushed the DNS Resolver Cache.
 
========================= IE Proxy Settings: ============================== 
 
Proxy is not enabled.
No Proxy Server is set.
 
"Reset IE Proxy Settings": IE Proxy Settings were reset.
 
========================= FF Proxy Settings: ============================== 
 
"network.proxy.type", 0
 
"Reset FF Proxy Settings": Firefox Proxy settings were reset.
 
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (07/13/2013 09:39:40 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 282455
 
Error: (07/13/2013 09:39:40 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 282455
 
Error: (07/13/2013 09:39:40 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second
 
Error: (07/13/2013 09:39:39 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 281457
 
Error: (07/13/2013 09:39:39 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 281457
 
Error: (07/13/2013 09:39:39 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second
 
Error: (07/13/2013 09:39:38 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 280458
 
Error: (07/13/2013 09:39:38 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 280458
 
Error: (07/13/2013 09:39:38 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second
 
Error: (07/13/2013 09:39:37 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 279444
 
 
System errors:
=============
Error: (07/13/2013 09:39:42 PM) (Source: DCOM) (User: )
Description: {FE9617F6-E606-42AA-BECC-0E9CDA246D63}
 
Error: (07/11/2013 09:46:07 PM) (Source: BugCheck) (User: )
Description: 0x0000009f (0x0000000000000003, 0xfffffa800474d840, 0xfffff80000b9c3d8, 0xfffffa800769a120)C:\Windows\MEMORY.DMP071113-20794-01
 
Error: (07/11/2013 09:45:46 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 9:04:52 PM on ?7/?11/?2013 was unexpected.
 
Error: (07/11/2013 04:54:28 PM) (Source: DCOM) (User: )
Description: {CC957078-B838-47C4-A7CF-626E7A82FC58}
 
Error: (07/11/2013 02:38:37 PM) (Source: DCOM) (User: )
Description: {995C996E-D918-4A8C-A302-45719A6F4EA7}
 
Error: (07/10/2013 02:17:08 PM) (Source: Service Control Manager) (User: )
Description: The Steam Client Service service failed to start due to the following error: 
%%1053
 
Error: (07/10/2013 02:17:08 PM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the Steam Client Service service to connect.
 
Error: (07/09/2013 04:57:11 PM) (Source: Service Control Manager) (User: )
Description: The Steam Client Service service failed to start due to the following error: 
%%1053
 
Error: (07/09/2013 04:57:11 PM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the Steam Client Service service to connect.
 
Error: (07/09/2013 04:59:21 AM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the Wlansvc service.
 
 
Microsoft Office Sessions:
=========================
 
CodeIntegrity Errors:
===================================
  Date: 2013-07-13 20:55:26.375
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\ELAMBKUP\klelam.sys because the set of per-page image hashes could not be found on the system.
 
  Date: 2013-07-13 20:55:26.374
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\ELAMBKUP\klelam.sys because the set of per-page image hashes could not be found on the system.
 
  Date: 2013-07-13 20:55:26.373
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\ELAMBKUP\klelam.sys because the set of per-page image hashes could not be found on the system.
 
  Date: 2013-07-13 20:26:53.168
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files (x86)\Kaspersky Lab\Kaspersky Internet Security 2013\KLELAMX64\klelam.sys because the set of per-page image hashes could not be found on the system.
 
  Date: 2013-07-13 20:26:53.166
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files (x86)\Kaspersky Lab\Kaspersky Internet Security 2013\KLELAMX64\klelam.sys because the set of per-page image hashes could not be found on the system.
 
  Date: 2013-07-13 20:26:53.165
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files (x86)\Kaspersky Lab\Kaspersky Internet Security 2013\KLELAMX64\klelam.sys because the set of per-page image hashes could not be found on the system.
 
  Date: 2013-03-27 20:37:35.392
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\ELAMBKUP\klelam.sys because the set of per-page image hashes could not be found on the system.
 
  Date: 2013-03-27 20:37:35.392
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\ELAMBKUP\klelam.sys because the set of per-page image hashes could not be found on the system.
 
  Date: 2013-03-27 20:37:35.392
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\ELAMBKUP\klelam.sys because the set of per-page image hashes could not be found on the system.
 
  Date: 2013-03-27 20:37:35.332
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files (x86)\Kaspersky Lab\Kaspersky Internet Security 2013\KLELAMX64\klelam.sys because the set of per-page image hashes could not be found on the system.
 
 
=========================== Installed Programs ============================
 
??????? Windows Live Mesh ActiveX ??(????) (Version: 15.4.5722.2)
??????? Windows Live Mesh ActiveX ??? (Version: 15.4.5722.2)
Adobe Flash Player 11 ActiveX (Version: 11.7.700.224)
Adobe Flash Player 11 Plugin (Version: 11.7.700.224)
Adobe Reader XI (11.0.03) (Version: 11.0.03)
Alcor Micro USB Card Reader (Version: 1.2.0117.08443)
Apple Application Support (Version: 2.3.4)
Apple Mobile Device Support (Version: 6.1.0.13)
Apple Software Update (Version: 2.1.3.127)
Asmedia ASM104x USB 3.0 Host Controller Driver (Version: 1.14.2.0)
ASUS AI Recovery (Version: 1.0.19)
ASUS FaceLogon (Version: 1.0.0013)
ASUS FancyStart (Version: 1.1.1)
ASUS LifeFrame3 (Version: 3.0.28)
ASUS Live Update (Version: 3.1.0)
ASUS Power4Gear Hybrid (Version: 1.1.50)
ASUS Splendid Video Enhancement Technology (Version: 1.02.0037)
ASUS Virtual Camera (Version: 1.0.24)
ASUS WebStorage (Version: 3.0.108.222)
AsusScr_K3 Series_ENG (Version: 1.0.0001)
AsusVibe2.0 (Version: 2.0.10.168)
ATK Package (Version: 1.0.0014)
Bing Bar (Version: 7.1.391.0)
Bonjour (Version: 3.0.0.10)
Company of Heroes 2 – OPEN BETA
Control ActiveX de Windows Live Mesh para conexiones remotas (Version: 15.4.5722.2)
Contrôle ActiveX Windows Live Mesh pour connexions à distance (Version: 15.4.5722.2)
Controlo ActiveX do Windows Live Mesh para Ligações Remotas (Version: 15.4.5722.2)
Coupon Printer for Windows (Version: 5.0.0.0)
CyberLink LabelPrint (Version: 2.5.3624)
CyberLink Media Suite (Version: 8.0.2926)
CyberLink Power2Go (Version: 7.0.0.1126)
D3DX10 (Version: 15.4.2368.0902)
ETDWare PS/2-X64 8.0.5.3_WHQL (Version: 8.0.5.3)
Fast Boot (Version: 1.0.10)
Galeria de Fotografias do Windows Live (Version: 15.4.3502.0922)
Galería fotográfica de Windows Live (Version: 15.4.3502.0922)
Galerie de photos Windows Live (Version: 15.4.3502.0922)
GIMP 2.8.2 (Version: 2.8.2)
Google Chrome (Version: 28.0.1500.71)
Google Update Helper (Version: 1.3.21.153)
HP Deskjet 1050 J410 series Basic Device Software (Version: 22.50.231.0)
HP Deskjet 1050 J410 series Help (Version: 140.0.66.66)
HP Deskjet 1050 J410 series Product Improvement Study (Version: 22.50.231.0)
HP Photo Creations (Version: 1.0.0.3781)
HP Update (Version: 5.002.006.003)
Intel® Control Center (Version: 1.2.1.1007)
Intel® Management Engine Components (Version: 7.0.0.1144)
Intel® Processor Graphics (Version: 8.15.10.2462)
Intel® Turbo Boost Technology Monitor 2.0 (Version: 2.1.23.0)
iTunes (Version: 11.0.4.4)
Java 7 Update 25 (Version: 7.0.250)
Java Auto Updater (Version: 2.1.9.5)
Junk Mail filter update (Version: 15.4.3502.0922)
Kaspersky Internet Security 2013 (Version: 13.0.1.4190)
League of Legends (Version: 1.3)
Malwarebytes Anti-Malware version 1.75.0.1300 (Version: 1.75.0.1300)
Mesh Runtime (Version: 15.4.5722.2)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
Microsoft .NET Framework 4 Extended (Version: 4.0.30319)
Microsoft Application Error Reporting (Version: 12.0.6015.5000)
Microsoft Office 2007 Service Pack 3 (SP3)
Microsoft Office 2010 (Version: 14.0.4763.1000)
Microsoft Office Excel MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office File Validation Add-In (Version: 14.0.5130.5003)
Microsoft Office Home and Student 2007 (Version: 12.0.6612.1000)
Microsoft Office Office 64-bit Components 2007 (Version: 12.0.6612.1000)
Microsoft Office OneNote MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office PowerPoint MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (French) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (Spanish) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proofing (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3)
Microsoft Office Shared 64-bit MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Shared MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Shared Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Word MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Silverlight (Version: 5.1.20513.0)
Microsoft SQL Server 2005 Compact Edition [ENU] (Version: 3.1.0000)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Mozilla Firefox 22.0 (x86 en-US) (Version: 22.0)
Mozilla Maintenance Service (Version: 22.0)
MSVCRT (Version: 15.4.2862.0708)
MSVCRT_amd64 (Version: 15.4.2862.0708)
osu! (Version: 0.0.0.0)
Pando Media Booster (Version: 2.6.0.8)
PhotoScape
Qualcomm Atheros WiFi Driver Installation (Version: 9.2)
Realtek High Definition Audio Driver (Version: 6.0.1.6304)
Skype™ 6.3 (Version: 6.3.107)
Sonic Focus (Version: 1.00.0000)
Steam (Version: 1.0.0.0)
Update for 2007 Microsoft Office System (KB967642)
Update for Microsoft .NET Framework 4 Client Profile (KB2468871) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2600217) (Version: 1)
Update for Microsoft .NET Framework 4 Extended (KB2468871) (Version: 1)
Update for Microsoft .NET Framework 4 Extended (KB2533523) (Version: 1)
Update for Microsoft .NET Framework 4 Extended (KB2600217) (Version: 1)
Update for Microsoft Office 2007 Help for Common Features (KB963673)
Update for Microsoft Office 2007 suites (KB2596620) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2596660) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2596848) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2687493) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2767916) 32-Bit Edition
Update for Microsoft Office Excel 2007 Help (KB963678)
Update for Microsoft Office OneNote 2007 Help (KB963670)
Update for Microsoft Office Powerpoint 2007 Help (KB963669)
Update for Microsoft Office Script Editor Help (KB963671)
Update for Microsoft Office Word 2007 Help (KB963665)
Windows Live ??? (Version: 15.4.3502.0922)
Windows Live ???? (Version: 15.4.3502.0922)
Windows Live Communications Platform (Version: 15.4.3502.0922)
Windows Live Essentials (Version: 15.4.3502.0922)
Windows Live Essentials (Version: 15.4.3538.0513)
Windows Live Family Safety (Version: 15.4.3538.0513)
Windows Live ID Sign-in Assistant (Version: 7.250.4232.0)
Windows Live Installer (Version: 15.4.3502.0922)
Windows Live Language Selector (Version: 15.4.3538.0513)
Windows Live Mail (Version: 15.4.3502.0922)
Windows Live Mesh (Version: 15.4.3502.0922)
Windows Live Mesh ActiveX Control for Remote Connections (Version: 15.4.5722.2)
Windows Live Messenger (Version: 15.4.3538.0513)
Windows Live MIME IFilter (Version: 15.4.3502.0922)
Windows Live Movie Maker (Version: 15.4.3502.0922)
Windows Live Photo Common (Version: 15.4.3502.0922)
Windows Live Photo Gallery (Version: 15.4.3502.0922)
Windows Live PIMT Platform (Version: 15.4.3508.1109)
Windows Live Remote Client (Version: 15.4.5722.2)
Windows Live Remote Client Resources (Version: 15.4.5722.2)
Windows Live Remote Service (Version: 15.4.5722.2)
Windows Live Remote Service Resources (Version: 15.4.5722.2)
Windows Live SOXE (Version: 15.4.3502.0922)
Windows Live SOXE Definitions (Version: 15.4.3502.0922)
Windows Live UX Platform (Version: 15.4.3502.0922)
Windows Live UX Platform Language Pack (Version: 15.4.3508.1109)
Windows Live Writer (Version: 15.4.3502.0922)
Windows Live Writer Resources (Version: 15.4.3502.0922)
WinFlash (Version: 2.32.3)
Wireless Console 3 (Version: 3.0.25)
 
**** End of log ****


#4 Sirawit

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Posted 15 July 2013 - 05:00 AM

Please uninstall Bing Bar and try to connect again.

If this not fix, it maybe Malware now. And I will step out.

Thank you.

Edited by Sirawit, 15 July 2013 - 05:01 AM.

If I don't reply back to you in 2 days, feel free to send me a PM.

 

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“But I don’t, Nyx. Because, Nyx, I’m your mother, and a mother will always love her daughter, no matter what.” -Past sins by Pen stroke.


#5 quietman7

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Posted 15 July 2013 - 08:27 AM

The page itself is a white screen, no error message.

Internet Explorer displays a blank white page

This issue could also be related to such factors as Compatibility View problems with web sites that are not yet Internet Explorer 8 (and above) compliant, with Internet Explorer Add-ons and with software rendering (hardware acceleration).-- The No Add-ons mode allows Internet Explorer to temporarily run without any add-ons (toolbars, ActiveX controls) and is useful for troubleshooting incompatible browser add-ons or extensions, browser freezing and other issues as described in MS Article ID: 969938 - Internet Explorer 8/9 take longer than expected to start.

Press the WINKEY + R keys on the keyboard or click StartBtn.gif > Run..., then copy and paste this command into the Open dialog box: iexplore –extoff
Click OK or press Enter to open IE without add-ons.

Alternatively, you can go to Start > All Programs > Accessories > System Tools and click on Internet Explorer (no Add-ons).
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#6 habitchual

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Posted 16 July 2013 - 12:21 AM

Today I updated Flash and uninstalled the Bing Bar as suggested. It temporarily sped up but it seems back to its original slowness this afternoon, at least on Firefox.
 
And thanks very much for the reply, Quietman7. I appreciate it, but I'm not sure how it would help since I have only used IE once, and that was to download Firefox right after I got this laptop....Is there something I'm missing here?

EDIT: Forgot to mention this. I'm not sure if it is of any importance, but I tried to uninstall some steam ge that got downloaded on my computer called company of heroes. I don't even know if it uninstalled correctly, but steam gave me a notice that said

"Running steam in windows compatibility mode is not recommended. Please remove any windows compatibility settings for all users under file properties for steam.exe and restart steam."

I honestly don't mess with steam at all and only downloaded it to chat with friends while they were ging for their convinience. Did something else happen ?

Edited by habitchual, 16 July 2013 - 12:31 AM.


#7 quietman7

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Posted 16 July 2013 - 07:09 AM

...it seems back to its original slowness this afternoon, at least on Firefox..


Use the suggestions in the links below to troubleshoot add-ons and tweak FireFox settings. Some add-ons and plugins can impact system performance and cause compatibility issues such as application hangs (freezing). There is no universal "one size fits all" solution that works for everyone so you may have to try various things.

Optimizing/Troubleshooting FireFox:Note: Firefox will generally take longer than IE to start simply because it has more data to load. Also, due to the way Firefox caches pages it will use more RAM the longer the browser is open. Closing and restarting more often will clear that out and should lower your resource usage dramatically.

By default Firefox checks for different updates (Firefox and Search Engines updates) when launching the program. To turn off Automatic updates. Go to Tools > Options > Advanced > Updated tab and uncheck "Automatically install updates" and "Use a background service to install updates", then click Ok. If you don't want Firefox to check for updates to Add-ons or Search Engines, then uncheck those boxes as well.

Tweaks to make Firefox load faster:
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