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Virus: Can't start in any safemode, in normal nothing on desktop to select.


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#1 Ashlepatra

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Posted 13 July 2013 - 01:31 PM

My spouse got a virus on his computer that kept popping up the microsoft essentials trojan removal and later that child porn had been detected and he had to pay a fine. He tried removing it himself and only made it worse, before it would start in safemode and now it doesn't start in any of the safe modes so he can't download anything from a usb or disk and when it starts in normal mode his desktop picture comes up but there is nothing to click, no windows icon, not even the clock displaying. In safe mode it would just auto reboot. I have no idea what to do for it and neither does he. I know that this is a virus but since it's gotten to this point, where no restore is possible that we can think of, i'm at a lose on how to remove it except take it to a shop but would love to get this done ourselves. Computer is an alienware bought about 5 years ago with some upgrades since then with xp on it. Any help would be loved! Thank you.



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#2 xXToffeeXx

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Posted 13 July 2013 - 01:39 PM

Hello, and :welcome: to BleepingComputer. One question before I report your topic to those who deal with unbootable computer, what version of Windows are you running?
 
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#3 Ashlepatra

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Posted 13 July 2013 - 02:08 PM

He uses Windows XP.  I'm not sure what edition it is. It can pre-installed when the computer was purchased. I'm assuming service pac 2?



#4 xXToffeeXx

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Posted 13 July 2013 - 02:14 PM

Just reported your topic, hopefully a member of the team will come and help you soon. Please be patient.

 

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#5 Ashlepatra

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Posted 13 July 2013 - 02:33 PM

Thank you. :rolleyes:



#6 Elise

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Posted 20 July 2013 - 04:42 AM

Hello, can you try in normal mode to press Ctrl-Alt-Del and see if this brings up the task manager?


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