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I confront you with another problem, google is broken . . .

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#1 randomusername


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Posted 13 July 2013 - 09:45 AM

Well, my little brother has mistakenly let his computer fall completely flat, not heeding my multiple warnings to keep an eye on the power. It has done what seems like permanent damage, but I will go through other things that happened. When he opened it again, it went to "startup repair" and "attempted"  to solve the problem for about 20 minutes. I switched it off and on, and it seemed to work fine. However, when I open google chrome, it comes up with "unable to find locale data files. Please reinstall". Also, it has appeared to have gone back to a past restore point, and I am unsure how much it has gone back by.


Also, when ever we boot up the computer, it says something like " I starr app has stopped working", and I am unsure if it is relevant to anything.


He uses windows 7, it is an "Asus eee pc"


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#2 Sirawit


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Posted 13 July 2013 - 11:10 AM

1. Did you try reinstall google chrome yet? If not, do it, and post here what happen.

2. For that stopped working problems. We have to know the exactly application name. Please follow instructions below.


---> To figure out Installed programs : Download MiniToolbox from here : www.bleepingcomputer.com/download/minitoolbox and save it to desktop.


Run it and select following options : List Installed programs and List Last 10 Event Viewer Errors. Then click GO.


It will provide you with a log , post its contents here.


---> To figure out Startup programs : Download Autoruns from here : http://download.sysinternals.com/files/Autoruns.zip and save it to desktop.


Extract its files and run autorun.exe. Wait for it to scan, then go to File > Save and save the file to the desktop. (Important! : Save it as .txt file!)


Then , attach .txt file here.


Thank you.

If I don't reply back to you in 2 days, feel free to send me a PM.


“You’re lying… just like you were lying to me before. You have to hate me. I’ve been the worst daughter in the world… you should hate me.”

“But I don’t, Nyx. Because, Nyx, I’m your mother, and a mother will always love her daughter, no matter what.” -Past sins by Pen stroke.

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