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Possible ZEROAccess virus


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3 replies to this topic

#1 Fhoosa

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Posted 12 July 2013 - 09:27 PM

Help!  I'm pretty sure that my computer is infected with a virus (ZEROAccess???).

 

Earlier today, I was doing some updates and noticed that one wouldn't update.  When I looked into it more, I discovered that my security program (Microsoft Essentials), wasn't there.  Although I found it in my programs, I couldn't access it.  When I tried to reinstall it, I was informed that I didn't have clearance, although I am the administrator.  After numerous hits and misses, I was able to restore my computer to an earlier date and everything seemed to be ok.  I was able to reinstall Essentials, but when I tried the update, it told me that an error occured during installation.  In my security section, it's telling me that everything is up and running fine.  One of the reports that I ran, RKILL, is showing me an alert:  ZEROACCESS RESPARSE POINT/JUNCTION FOUND.

 

I'm sure hoping you can help me with this.  Here are the reports that you asked for.  (I tried to copy and paste the dds file, but it wouldn't let me.)  I look forward to hearing back from you.

 

Thank you.  :hello:

 

 

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#2 Fhoosa

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Posted 13 July 2013 - 11:02 AM

Hi...

 

I noticed a few more problems this morning that I thought you might want to be aware of.

 

1)  Network Sharing:  I cannot access my shared files.

2)  Firewall:  The only items in "Inbound Rules" are BitComet.

3)  UPnP Nat Port:  Failed-UPnP Device Not Found

 

These are the same problems I was having at the end of last month when you helped me.  I had the same virus and the same things wrong.  Only this time it is affecting my MS Security Essentials and Defender.

 

Hope this helps.



#3 TB-Psychotic

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Posted 16 July 2013 - 05:53 AM

Hi there,
my name is Marius and I will be assisting you with your Malware related problems.

Before we move on, please read the following points carefully.

  • First, read my instructions completely. If there is anything that you do not understand kindly ask before proceeding.
  • Perform everything in the correct order. Sometimes one step requires the previous one.
  • If you have any problems while you are follow my instructions, Stop there and tell me the exact nature of your problem.
  • Do not run any other scans without instruction or Add/ Remove Software unless I tell you to do so. This would change the output of our tools and could be confusing for me.
  • Post all Logfiles as a reply rather than as an attachment unless I specifically ask you. If you can not post all logfiles in one reply, feel free to use more posts.
  • If I don't hear from you within 3 days from this initial or any subsequent post, then this thread will be closed.
  • Stay with me. I will give you some advice about prevention after the cleanup process. Absence of symptoms does not always mean the computer is clean.
  • My first language is not english. So please do not use slang or idioms. It could be hard for me to read. Thanks for your understanding.

 

 

 

Scan with Malwarebytes Anti-Rootkit

Please download Malwarebytes Anti-Rootkit from here Malwarebytes : Malwarebytes Anti-Rootkit and save it to your desktop.

Be sure to print out and follow the instructions provided on that same page.

Caution: This is a beta version so please be sure to read the disclaimer and back up any important data before using.

  • Double click the mbar.zip file to open it, then 'Extract all files'.
  • Double click the mbar folder to open it, then double click mbar.exe to start the tool.

Check for Updates, then Scan your system for malware

If malware is found, do NOT press the Cleanup button yet. Click EXIT.

I'd like to see the log first so I can see what it sees. You'll find the log in that mbar folder as MBAR-log-***.txt . Please attach that to your next reply.


Proud Member of UNITE & TB
 
My help is free, however, if you want to support my fight against malware, click here --> btn_donate_SM.gif <--(no worries, every little bit helps)

#4 TB-Psychotic

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Posted 19 July 2013 - 12:32 AM

Due to the lack of feedback, this topic is now closed.

In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days.

Please include a link to your topic in the Private Message. Thank you.
Proud Member of UNITE & TB
 
My help is free, however, if you want to support my fight against malware, click here --> btn_donate_SM.gif <--(no worries, every little bit helps)




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