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password problem


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5 replies to this topic

#1 wenann

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Posted 12 July 2013 - 05:19 PM

i don't know much about computers. i have a gateway tower with windows 7, it is password protected and i don't know the password and do not have any disks to help. i have tries to download programs that claim to help restore or reset the password but nothing has worked. does anybody know how i can get into this computer? i tried booting in safe mode but it still asks for the password it doesn't go to the administrator account, im not sure there even is one.   please help



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#2 sikntired

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Posted 12 July 2013 - 05:29 PM

Hi wenann,

 

I sympathize with you situation. However " Forum Rules " state: No subject matter will be allowed whose purpose is to defeat existing copyright or security measures.

 

You might try googling



#3 Chris Cosgrove

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Posted 12 July 2013 - 05:47 PM

This may help :

 

http://pcsupport.about.com/od/windows7/f/forgot-password-windows-7.htm

 

Their final suggestion is that the only way out may be to do a complete re-install of Windows. I've done it twice. The first time I blew through the password using a software tool, the second time the owner managed to find the piece of paper with his password on it !

 

Good luck,

 

Chris Cosgrove


I am going to be away until about the 22nd October. Time on-line will be reduced and my internet access may be limited. PMs may not be replied to as quickly as normal !


#4 wenann

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Posted 12 July 2013 - 06:34 PM

i understand  its just so frustrating to keep trying passwords that my mom thinks  might be it   haha maybe i can find a local computer place to wipe it out and start over 

thank you



#5 Queen-Evie

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Posted 12 July 2013 - 07:17 PM

What is the model number of your Gateway?



#6 quietman7

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Posted 13 July 2013 - 06:01 AM

We sympathize with your situation. Though your question about passwords is most likely legitimate, there are those who would pretend to need such assistance in order to gain unauthorized access to a computer not owned by them. We have no way of confirming ownership or if someone is being truthful with us. As such we don't provide step by step instructions but we certainly can help you find the information you seek.
 

This article describes the Microsoft policy about missing, lost, forgotten, or incorrect passwords...Microsoft support engineers cannot help you retrieve passwords of files and features in Microsoft products that are lost or forgotten.

Microsoft policy about lost or forgotten passwords

However, you may refer to these Microsoft articles.

Forgotten Password Instructions provided by Microsoft for Windows 7 and Vista:Non-Microsoft Forgotten Password Articles for Windows 7:
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