I went to re-install Microsoft Visual C++ but the instructions on the page said:
"IMPORTANT: If you have installed previous pre-release versions of Visual C++ 2008 or Visual Studio 2008, such as Beta 1, Beta 2 or Community Technical Preview (CTP) builds, then you must uninstall these versions via Add/Remove Programs in Control Panel before installing the final released version." NOTE: I was reading these instruction from a good laptop and not my infected machine.
When I went to add/remove programs in my control panel to see if I have these versions installed the list of programs were not populated, so I executed "unhide.exe" first.
Once the unhide.exe finished running successfully, I rebooted my computer. My program files are still not visible in my start menu. I went to the control panel add/remove programs to see if I had any of the previously mentioned versions of C++ installed on my computer he program listing in add/remove programs was also not visible.
So I carried on with the instructions as listed above, starting from the top as you have suggested.
When I dble click the vcredist_86.exe file to re-install Visual C++, I get the following error:
An error has occured during setup
The following error has occurred during setup\Windows \installer service could not be accessed. Contact your support personnel to verify that the Windows Installer service is properly registered. For more information, visit the following web site
Product Support Centre (link|).
When I clicked on the link an IE browser briefly appeared with the word "connecting" then the window closed automatically??
Tried clicking on the link again and I get a browser opened with "http://go.microsoft.com/fwlink/?Linkld=45396 - Windows Internet Explorer" in the title bar of the browser, the word "connecting......." appears in the title of the tab of the browser and nothing happens?
I got another window pop up with setup.exe in the title bar of the error window
"Microsoft Visiual C++ 2008 redistributable Package has encountered a problem during setup. Setup did not complete correctly."\
When I click on "What does this report contain" then on "what does this report contain", I see the following:
When I tried to navigate thru windows explorer to this location, I did not see a LOCALS~ folder under the KarenK directory.
I then proceeded with the 2nd step as you have outlined above running MINI Toolbox and have attached the result.txt log file created. Please keep in mind that I have been downloading these .exe files on my daughter's laptop, then copying them to a stick, then transferring them to my infected computer's desktop and running them from there. I hope this does not cause any issues. The reason I ma telling you this is because I noticed something about "mallory's-PC" in the log file. That is my daughters laptop where i downloaded the .exe files prior to copying to infected computer desktop via USB stick. I cannot download anything on my computer as i am unable to open a browser??
As per your instructions I dragged the Internet explorer icon to my desktop from my program files. I double clicked the icon and got the following error:
Your last browser session closed unexpectedly. Would you like to restore your last session or go to your homepage?"
When I click on "go to home page" , the browser session freezeswith a "connecting...." message on the title of the browser tab. When I click the "X" to close, I receive the following error:
"The program is not responding" End now etc.
I click "end now" and the browser window closes.
I get an error report message saying I have attempted to close a non-responsive program, When I view the details of the report I see:
I do not see any files called smtmp on my C: drive and my "Search" capability seems to be disabled. So I downloaded the reset.exe onto the good laptop and transferred to the infected desktop via a USB stick. I ran the reset.exe and received a messge that I will now have to restart computer to restore start menu.
I still got the C++ error, clicked end now and my computer restarted.I still see the error:
"Your Computer might be at risk"5- no Firewalls turned on
Anti Virus software might not be installed
Click this balloon tosolve the problem
and get the Catalyst Converter error (as usual)
I still do not have the "RUN" option in my start menu?
I am sorry Nasdaq but it appears that I was not able to do anything you have suggested successfully, except run the min tool box.exe of which I have attached the log file generated.
Once again any help you can give me would be greatly appreciated. Thank you so much for your patience
1 downloads, I look forward to hearing from you.