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"Recent" Word and Excel data files deleted from laptop


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5 replies to this topic

#1 NSteelberg

NSteelberg

  • Members
  • 4 posts
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  • Local time:12:20 AM

Posted 12 July 2013 - 04:31 PM

A couple weeks ago I noticed that the files in my "recent" list in Word and Excel (Windows 7, Office 2010) had disappeared from my corporate laptop.  I noticed other random Excel and Word files disappearing as well.  I was able to restore some of the files from my corporate backup, but the files I restored usually disappeared a day later.  A scan with McAfee revealed no issues.
 
My laptop was re-imaged by my company support team.  I copied the old files back to the Documents directory.  A day later I noticed that more than 100 Excel and Word files and disappeared.  I downloaded Kaspersky Internet 2013 and ran a scan but found no threats.  A scan of my external backup drive also revealed no threats. 
 
Another check today reveals 60 more files gone since yesterday.  I receive no errors.  The files just disappear.  I am posting the DDS and attach logs as recommended by another poster.
 
DDS (Ver_2012-11-20.01) - NTFS_x86
Internet Explorer: 8.0.7601.17514
Run by NS3336 at 17:13:39 on 2013-07-12
Microsoft Windows 7 Professional   6.1.7601.1.1252.1.1033.18.3493.1330 [GMT -4:00]
.
AV: Kaspersky Internet Security *Enabled/Updated* {C3113FBF-4BCB-4461-D78D-6EDFEC9593E5}
AV: McAfee VirusScan Enterprise *Enabled/Updated* {86355677-4064-3EA7-ABB3-1B136EB04637}
SP: Kaspersky Internet Security *Enabled/Updated* {7870DE5B-6DF1-4BEF-ED3D-55AD9712D958}
SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
SP: McAfee VirusScan Enterprise Antispyware Module *Enabled/Updated* {3D54B793-665E-3129-9103-206115370C8A}
FW: McAfee Host Intrusion Prevention Firewall *Enabled* {959DA8E2-3527-57D1-4915-924367AD4FE9}
FW: Kaspersky Internet Security *Enabled* {FB2ABE9A-01A4-4539-FCD2-C7EA1246D49E}
.
============== Running Processes ================
.
C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Program Files\IDT\WDM\STacSV.exe
C:\Windows\system32\Prot_srv.exe
C:\Windows\System32\spoolsv.exe
C:\Program Files\Kaspersky Lab\Kaspersky Internet Security 2013\avp.exe
C:\Program Files\Symantec\Symantec DLO\DLO\DLOChangeLogSvcu.exe
C:\Program Files\DRU\Bin\DRUService.exe
C:\Program Files\McAfee\Host Intrusion Prevention\FireSvc.exe
C:\Program Files\McAfee\SiteAdvisor Enterprise\McSACore.exe
C:\Program Files\McAfee\Common Framework\FrameworkService.exe
C:\Program Files\McAfee\VirusScan Enterprise\vstskmgr.exe
C:\Windows\system32\mfevtps.exe
C:\Program Files\AT&T Global Network Client\netcfgsvr.exe
C:\Program Files\McAfee\VirusScan Enterprise\mfeann.exe
C:\Windows\system32\conhost.exe
C:\Program Files\AT&T Global Network Client\NetClientSvc.exe
C:\Program Files\Novatel Wireless\Novacore\Server\NvtlSrvr.exe
C:\Windows\system32\o2flash.exe
C:\PROGRA~1\PHAROS~1\BLUEPR~1\Bin\CTskMstr.exe
C:\Windows\system32\pstartSr.exe
C:\Windows\system32\rcmdsvc.exe
C:\Windows\system32\snmpdm.exe
C:\Program Files\CompApps\swstore\ssservice.exe
C:\Program Files\McAfee\Common Framework\naPrdMgr.exe
C:\Program Files\Sierra Wireless Inc\Common\SwiCardDetect.exe
C:\Program Files\Novatel Wireless\LTE Support\VZWMSConfig.exe
C:\Program Files\Common Files\McAfee\SystemCore\mcshield.exe
C:\Program Files\Common Files\McAfee\SystemCore\mfefire.exe
C:\Windows\system32\CCM\CcmExec.exe
C:\Program Files\Dell\Feature Enhancement Pack\DFEPService.exe
C:\Program Files\McAfee\SiteAdvisor Enterprise\saHookMain.exe
C:\Windows\system32\conhost.exe
C:\Windows\system32\taskhost.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Program Files\IDT\WDM\sttray.exe
C:\Program Files\AT&T Global Network Client\NetLogSvc.exe
C:\Program Files\Dell\Feature Enhancement Pack\DFEPApplication.exe
C:\Program Files\DellTPad\Apoint.exe
C:\Windows\System32\igfxtray.exe
C:\Windows\System32\hkcmd.exe
C:\Windows\System32\igfxpers.exe
C:\Program Files\Common Files\Check Point\UIFramework\cptray.exe
C:\Program Files\Pointsec\Pointsec for PC\P95tray.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Program Files\PharosSystems\Blueprint\Bin\PSClientTray.exe
C:\Program Files\Microsoft Lync\communicator.exe
C:\Program Files\McAfee\Common Framework\UdaterUI.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Program Files\Kaspersky Lab\Kaspersky Internet Security 2013\avp.exe
C:\Users\ns3336\AppData\Local\ATT Connect\Participant\pull.exe
C:\Program Files\ATT Connect\OutlookAddin\Server\IWOAISRV.exe
C:\Program Files\McAfee\Common Framework\McTray.exe
C:\Program Files\DellTPad\ApMsgFwd.exe
C:\Program Files\Windows Sidebar\sidebar.exe
C:\Windows\system32\SearchIndexer.exe
C:\Program Files\DellTPad\Apntex.exe
C:\Windows\system32\conhost.exe
C:\Program Files\DellTPad\HidFind.exe
C:\Program Files\IBM\Connections Desktop Plugins\LFMonitor.exe
C:\Program Files\Symantec\Symantec DLO\DLO\DLOClientu.exe
C:\Program Files\Common Files\Voltage Security\VSManager2.exe
C:\Program Files\Dell\Feature Enhancement Pack\SmartSettings.exe
C:\Program Files\Common Files\Voltage Security\VSAgent.exe
C:\Windows\system32\conhost.exe
C:\Users\ns3336\Application Data\SBC\Q Team Link Messenger\Runtime4\QTeamLinkMessenger.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Windows\system32\taskhost.exe
C:\Program Files\AT&T Global Network Client\NetClient.exe
C:\Program Files\AT&T Global Network Client\NetMsg.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Program Files\AT&T Global Network Client\CellularPlugInController\CellularPlugInController.exe
C:\Program Files\AT&T Global Network Client\SmithMicroSDK\COMSmithMicroSDKServer.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Kaspersky Lab\Kaspersky Internet Security 2013\klwtblfs.exe
C:\Program Files\Microsoft Lync\UcMapi.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Windows\system32\Macromed\Flash\FlashUtil32_11_7_700_202_ActiveX.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Microsoft Office\Office14\OUTLOOK.EXE
C:\Program Files\Common Files\Microsoft Shared\OfficeSoftwareProtectionPlatform\OSPPSVC.EXE
C:\Program Files\Microsoft Office\Office14\EXCEL.EXE
C:\Windows\system32\SearchProtocolHost.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Windows\system32\SearchFilterHost.exe
C:\Windows\system32\conhost.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k RPCSS
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Windows\system32\svchost.exe -k HsfXAudioService
C:\Windows\system32\svchost.exe -k regsvc
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
.
============== Pseudo HJT Report ===============
.
uStart Page = hxxp://insider.web.att.com
uWindow Title = Microsoft Internet Explorer provided by AT&T
uProxyOverride = evsf01.web.att.com;misout7evstra01;evsf02.web.att.com;misout7evstra32;evsf03.web.att.com;misout7evstra33;evsf04.web.att.com;misout7evstra34;evsf05.web.att.com;misout7evstra53;evsf06.web.att.com;misout7evstra36;evsf07.web.att.com;misout7evstra37;evsf08.web.att.com;misout7evstra68;evsf09.web.att.com;misout7evstra69;evsf10.web.att.com;misout7evstra70;evsf11.web.att.com;misout7evstra71;evsf12.web.att.com;misout7evstra72;evsf51.web.att.com;misout7evstra54;evsf52.web.att.com;misout7evstra55
BHO: Lync Browser Helper: {31D09BA0-12F5-4CCE-BE8A-2923E76605DA} - c:\program files\microsoft lync\OCHelper.dll
BHO: Content Blocker Plugin: {5564CC73-EFA7-4CBF-918A-5CF7FBBFFF4F} - c:\program files\kaspersky lab\kaspersky internet security 2013\ieext\contentblocker\ie_content_blocker_plugin.dll
BHO: Virtual Keyboard Plugin: {73455575-E40C-433C-9784-C78DC7761455} - c:\program files\kaspersky lab\kaspersky internet security 2013\ieext\virtualkeyboard\ie_virtual_keyboard_plugin.dll
BHO: Java™ Plug-In SSV Helper: {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - c:\program files\java\jre1.6.0_41\bin\ssv.dll
BHO: scriptproxy: {7DB2D5A0-7241-4E79-B68D-6309F01C5231} - c:\program files\common files\mcafee\systemcore\ScriptSn.20130425060146.dll
BHO: Safe Money Plugin: {9E6D0D23-3D72-4A94-AE1F-2D167624E3D9} - c:\program files\kaspersky lab\kaspersky internet security 2013\ieext\onlinebanking\online_banking_bho.dll
BHO: McAfee SiteAdvisor BHO: {B164E929-A1B6-4A06-B104-2CD0E90A88FF} - c:\program files\mcafee\siteadvisor enterprise\McIEPlg.dll
BHO: Office Document Cache Handler: {B4F3A835-0E21-4959-BA22-42B3008E02FF} - c:\program files\microsoft office\office14\URLREDIR.DLL
BHO: Java™ Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - c:\program files\java\jre1.6.0_41\bin\jp2ssv.dll
BHO: URL Advisor Plugin: {E33CF602-D945-461A-83F0-819F76A199F8} - c:\program files\kaspersky lab\kaspersky internet security 2013\ieext\urladvisor\klwtbbho.dll
TB: McAfee SiteAdvisor Toolbar: {0EBBBE48-BAD4-4B4C-8E5A-516ABECAE064} - c:\program files\mcafee\siteadvisor enterprise\McIEPlg.dll
uRun: [Push Client] "c:\users\ns3336\appdata\local\att connect\participant\pull.exe"
uRun: [IWOAIsrv] "c:\program files\att connect\outlookaddin\server\IWOAISRV.exe"
uRun: [NetSP - restore settings on power failure] "c:\program files\at&t global network client\NetSP.exe" -show
uRun: [Sidebar] c:\program files\windows sidebar\sidebar.exe /autoRun
mRun: [ShStatEXE] "c:\program files\mcafee\virusscan enterprise\SHSTAT.EXE" /STANDALONE
mRun: [McAfee Host Intrusion Prevention Tray] "c:\program files\mcafee\host intrusion prevention\FireTray.exe"
mRun: [SysTrayApp] c:\program files\idt\wdm\sttray.exe
mRun: [DFEPApplication] c:\program files\dell\feature enhancement pack\DFEPApplication.exe
mRun: [Apoint] c:\program files\delltpad\Apoint.exe
mRun: [IgfxTray] c:\windows\system32\igfxtray.exe
mRun: [HotKeysCmds] c:\windows\system32\hkcmd.exe
mRun: [Persistence] c:\windows\system32\igfxpers.exe
mRun: [Check Point Endpoint Tray Application] c:\program files\common files\check point\uiframework\cptray.exe
mRun: [Pointsec Tray] c:\program files\pointsec\pointsec for pc\P95Tray.exe
mRun: [Pharos Systems Blueprint Client Tray] c:\program files\pharossystems\blueprint\bin\PSClientTray.exe
mRun: [User Acknowledgement] c:\program files\user acknowledgement\UserAcknowledgement.exe
mRun: [Adobe ARM] "c:\program files\common files\adobe\arm\1.0\AdobeARM.exe"
mRun: [Communicator] "c:\program files\microsoft lync\communicator.exe" /fromrunkey
mRun: [McAfeeUpdaterUI] "c:\program files\mcafee\common framework\udaterui.exe" /StartedFromRunKey
mRun: [AVP] "c:\program files\kaspersky lab\kaspersky internet security 2013\avp.exe"
dRun: [IWOAIsrv] "c:\program files\att connect\outlookaddin\server\IWOAISRV.exe"
StartupFolder: c:\users\ns3336\appdata\roaming\micros~1\windows\startm~1\programs\startup\qenter~1.lnk - c:\program files\q team-link messenger\jre6\bin\javaw.exe
StartupFolder: c:\users\ns3336\appdata\roaming\micros~1\windows\startm~1\programs\startup\smarts~1.lnk - c:\program files\dell\feature enhancement pack\SmartSettings.exe
StartupFolder: c:\progra~2\micros~1\windows\startm~1\programs\startup\at&tgl~1.lnk - c:\windows\installer\{3330748f-151f-4112-a88c-04ae88edbe34}\NetGM1_89563E53ECF44E868145468A128BDC83.exe
StartupFolder: c:\progra~2\micros~1\windows\startm~1\programs\startup\ibmcon~1.lnk - c:\program files\ibm\connections desktop plugins\LFMonitor.exe
StartupFolder: c:\progra~2\micros~1\windows\startm~1\programs\startup\symant~1.lnk - c:\program files\symantec\symantec dlo\dlo\DLOClientu.exe
StartupFolder: c:\progra~2\micros~1\windows\startm~1\programs\startup\voltag~1.lnk - c:\program files\common files\voltage security\VSManager2.exe
uPolicies-Explorer: NoDriveTypeAutoRun = dword:145
uPolicies-Explorer: NoAutoUpdate = dword:1
uPolicies-Explorer: NoStartMenuMyGames = dword:1
uPolicies-Explorer: ForceRunOnStartMenu = dword:1
uPolicies-Explorer: ClearRecentProgForNewUserInStartMenu = dword:1
uPolicies-Explorer: NoWindowsUpdate = dword:1
uPolicies-Explorer: ForceStartMenuLogOff = dword:1
uPolicies-Explorer: MemCheckBoxInRunDlg = dword:1
uPolicies-Explorer: NoActiveDesktop = dword:1
uPolicies-Explorer: RestrictWelcomeCenter = dword:1
mPolicies-Explorer: NoAutorun = dword:1
mPolicies-Explorer: NoMSAppLogo5ChannelNotify = dword:1
mPolicies-Explorer: NoDriveTypeAutoRun = dword:255
mPolicies-Explorer: UseDefaultTile = dword:0
mPolicies-System: LogonType = dword:0
mPolicies-System: SoftwareSASGeneration = dword:1
mPolicies-System: HideFastUserSwitching = dword:1
mPolicies-System: LocalAccountTokenFilterPolicy = dword:1
mPolicies-Windows\System: AllowX-ForestPolicy-and-RUP = dword:1
IE: Add to Anti-Banner - c:\program files\kaspersky lab\kaspersky internet security 2013\ie_banner_deny.htm
IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office14\EXCEL.EXE/3000
IE: Se&nd to OneNote - c:\progra~1\micros~2\office14\ONBttnIE.dll/105
IE: {0C4CC089-D306-440D-9772-464E226F6539} - {0BA14598-4178-4CE5-B1F1-B5C6408A3F2E} - c:\program files\kaspersky lab\kaspersky internet security 2013\ieext\virtualkeyboard\ie_virtual_keyboard_plugin.dll
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - c:\program files\microsoft office\office14\ONBttnIE.dll
IE: {31D09BA0-12F5-4CCE-BE8A-2923E76605DA} - {31D09BA0-12F5-4CCE-BE8A-2923E76605DA} - c:\program files\microsoft lync\OCHelper.dll
IE: {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - {FFFDC614-B694-4AE6-AB38-5D6374584B52} - c:\program files\microsoft office\office14\ONBttnIELinkedNotes.dll
IE: {CCF151D8-D089-449F-A5A4-D9909053F20F} - {CCF151D8-D089-449F-A5A4-D9909053F20F} - c:\program files\kaspersky lab\kaspersky internet security 2013\ieext\urladvisor\klwtbbho.dll
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_41-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0041-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_41-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_41-windows-i586.cab
TCP: NameServer = 192.168.1.1 71.252.0.12
TCP: Interfaces\{57A9CBF3-91FD-4066-9A2C-06DCDAC94B1C} : NameServer = 155.179.58.11,155.179.59.249
TCP: Interfaces\{AB48CFF9-6FE4-446F-8BA5-CB3235F8207E} : DHCPNameServer = 135.53.34.84 135.188.34.84
TCP: Interfaces\{CE03F9A8-E086-40B7-9D7A-3885038E05AF} : DHCPNameServer = 192.168.1.1 71.252.0.12
Filter: application/x-vs-authtoken - {1F17617E-C296-4C16-89E3-E22C6C454645} - c:\program files\common files\voltage security\VSTokenHandler.dll
Filter: text/xml - {807573E5-5146-11D5-A672-00B0D022E945} - c:\program files\common files\microsoft shared\office14\MSOXMLMF.DLL
Handler: dssrequest - {5513F07E-936B-4E52-9B00-067394E91CC5} - c:\program files\mcafee\siteadvisor enterprise\McIEPlg.dll
Handler: sacore - {5513F07E-936B-4E52-9B00-067394E91CC5} - c:\program files\mcafee\siteadvisor enterprise\McIEPlg.dll
Notify: igfxcui - igfxdev.dll
SSODL: WebCheck - <orphaned>
mASetup: 36DECEC4-1BBA-1EA4-A950-5065FC801E72 - "c:\windows\system32\msiexec.exe" /fpu {CC8C6973-85DF-49BD-9883-9C9986C5285E} /q
mASetup: >>{5BCE14DD-43A3-42E1-969A-47379E200BC4} - Msiexec.exe /fpu {5BCE14DD-43A3-42E1-969A-47379E200BC4} /qn
mASetup: >{~ATT-Internet-Explorer-Configure} - CMD.EXE /C TITLE=Configure Internet Explorer Settings&reg.exe delete "HKCU\SOFTWARE\Microsoft\Group Policy\Client\RunOnce" /va /f
mASetup: >{~ATT-Internet-Explorer-Refresh} - CMD.EXE /C TITLE=Refresh Policy&gpupdate.exe /Target:User /Force
mASetup: AC31C821-810D-85F7-67D8-0DED72597E9C - "c:\windows\system32\msiexec.exe" /fpu {CC8C6973-85DF-49BD-9883-9C9986C5285E} /q
.
============= SERVICES / DRIVERS ===============
.
R0 mfehidk;McAfee Inc. mfehidk;c:\windows\system32\drivers\mfehidk.sys [2013-4-25 481320]
R0 mfewfpk;McAfee Inc. mfewfpk;c:\windows\system32\drivers\mfewfpk.sys [2013-4-25 182128]
R0 prot_2k;prot_2k;c:\windows\system32\drivers\prot_2k.sys [2012-1-19 222672]
R0 stdcfltn;Disk Class Filter Driver for Accelerometer;c:\windows\system32\drivers\stdcfltn.sys [2013-7-8 17904]
R1 KLIM6;Kaspersky Anti-Virus NDIS 6 Filter;c:\windows\system32\drivers\klim6.sys [2012-8-2 24408]
R1 kltdi;kltdi;c:\windows\system32\drivers\kltdi.sys [2013-5-2 44000]
R1 kneps;kneps;c:\windows\system32\drivers\kneps.sys [2013-5-2 145040]
R1 mfenlfk;McAfee NDIS Light Filter;c:\windows\system32\drivers\mfenlfk.sys [2010-11-28 65200]
R1 snmpdm_;snmpdm_;c:\windows\system32\snmpdm_.sys [2007-12-13 25472]
R2 AVP;Kaspersky Anti-Virus Service;c:\program files\kaspersky lab\kaspersky internet security 2013\avp.exe [2013-5-2 356376]
R2 DFEPService;Dell Feature Enhancement Pack Service;c:\program files\dell\feature enhancement pack\DFEPService.exe [2012-8-15 1569336]
R2 DLOChangeJournalSvc;Symantec DLO Desktop Agent Change Journal Reader;c:\program files\symantec\symantec dlo\dlo\DLOChangeLogSvcu.exe [2013-1-30 989048]
R2 DRUAgent;DRUAgent;c:\program files\dru\bin\DRUService.exe [2007-6-22 139264]
R2 enterceptAgent;McAfee Host Intrusion Prevention Service;c:\program files\mcafee\host intrusion prevention\FireSvc.exe [2012-7-3 497800]
R2 HsfXAudioService;HsfXAudioService;c:\windows\system32\svchost.exe -k HsfXAudioService [2009-7-13 20992]
R2 McAfee SiteAdvisor Enterprise Service;McAfee SiteAdvisor Enterprise Service;c:\program files\mcafee\siteadvisor enterprise\McSACore.exe [2012-8-13 177768]
R2 McAfeeFramework;McAfee Framework Service;c:\program files\mcafee\common framework\FrameworkService.exe [2012-11-27 132712]
R2 McShield;McAfee McShield;c:\program files\common files\mcafee\systemcore\mcshield.exe [2013-4-25 166024]
R2 McTaskManager;McAfee Task Manager;c:\program files\mcafee\virusscan enterprise\vstskmgr.exe [2011-9-14 209760]
R2 mfefire;McAfee Firewall Core Service;c:\program files\common files\mcafee\systemcore\mfefire.exe [2013-4-25 163712]
R2 mfevtp;McAfee Validation Trust Protection Service;c:\windows\system32\mfevtps.exe [2013-4-25 160152]
R2 NetClientSvc;AT&T Global Network Client Service;c:\program files\at&t global network client\NetClientSvc.exe [2011-8-5 352096]
R2 NvtlService;NovaCore SDK Service;c:\program files\novatel wireless\novacore\server\NvtlSrvr.exe [2012-4-13 96088]
R2 Pointsec;Pointsec;c:\windows\system32\Prot_srv.exe [2012-1-19 655696]
R2 Pointsec_start;Pointsec Service Start;c:\windows\system32\pstartSr.exe [2012-1-19 225616]
R2 Remote Command Server;Remote Command Server;c:\windows\system32\rcmdsvc.exe [2004-9-24 41472]
R2 snmpdm;snmpdm;c:\windows\system32\snmpdm.exe -l 8161 --> c:\windows\system32\snmpdm.exe -l 8161 [?]
R2 ssserviceWinService;AT&T Software Store;c:\program files\compapps\swstore\ssservice.exe [2013-2-5 540672]
R2 SwiCardDetectSvc;Sierra Wireless Card Detection Service;c:\program files\sierra wireless inc\common\SwiCardDetect.exe [2011-5-20 238960]
R2 TGRAB;IBM Tivoli Remote Control - Text Screen Capture Driver;c:\windows\system32\tgrab.sys [2008-10-15 8288]
R2 VZWConfigService;VZW Config Service;c:\program files\novatel wireless\lte support\VZWMSConfig.exe [2012-4-16 218160]
R3 FireNfcp;McAfee Inc. FireNfcp;c:\windows\system32\drivers\FireNfcp.sys [2013-4-25 42744]
R3 HipShieldK;McAfee Inc. HipShieldK;c:\windows\system32\drivers\HipShieldK.sys [2013-4-25 147720]
R3 IntcDAud;Intel® Display Audio;c:\windows\system32\drivers\IntcDAud.sys [2013-4-16 289792]
R3 iusb3hub;Intel® USB 3.0 Hub Driver;c:\windows\system32\drivers\iusb3hub.sys [2013-4-22 351288]
R3 iusb3xhc;Intel® USB 3.0 eXtensible Host Controller Driver;c:\windows\system32\drivers\iusb3xhc.sys [2013-4-22 796216]
R3 klkbdflt;Kaspersky Lab KLKBDFLT;c:\windows\system32\drivers\klkbdflt.sys [2013-5-2 25944]
R3 klmouflt;Kaspersky Lab KLMOUFLT;c:\windows\system32\drivers\klmouflt.sys [2013-5-2 25944]
R3 MEI;Intel® Management Engine Interface ;c:\windows\system32\drivers\HECI.sys [2013-4-16 55104]
R3 mfeavfk;McAfee Inc. mfeavfk;c:\windows\system32\drivers\mfeavfk.sys [2013-4-25 218760]
R3 mfefirek;McAfee Inc. mfefirek;c:\windows\system32\drivers\mfefirek.sys [2013-4-25 349008]
R3 NetLogSvc;NetLogSvc;c:\program files\at&t global network client\NetLogSvc.exe [2011-8-5 81760]
R3 NETwNs32;___ Intel® Wireless WiFi Link 5000 Series Adapter Driver for Windows 7 - 32 Bit;c:\windows\system32\drivers\Netwsn00.sys [2013-4-16 10383360]
R3 NW001MBNet;Dell Wireless Mobile Broadband Network Adapter Service;c:\windows\system32\drivers\NW01Net.sys [2012-5-7 290304]
R3 nw01ssndis;Dell Power Management Mobile Broadband Network Adapter Service;c:\windows\system32\drivers\nw01ssndis.sys [2012-5-7 19456]
R3 NWDellModem;Dell Wireless Mobile Broadband Modem Driver;c:\windows\system32\drivers\nwdelmdm.sys [2012-5-7 180224]
R3 NWDellPort;Dell Wireless Mobile Broadband Status Port Driver;c:\windows\system32\drivers\nwdelser.sys [2012-5-7 180224]
R3 NWDellPort2;Dell Wireless Mobile Broadband Status2 Port Driver;c:\windows\system32\drivers\nwdelser2.sys [2012-5-7 180224]
R3 O2SDJRDR;O2SDJRDR;c:\windows\system32\drivers\o2sdjw7.sys [2013-4-16 64056]
R3 ST_ACCEL;STMicroelectronics Accelerometer Service;c:\windows\system32\drivers\ST_ACCEL.sys [2013-4-22 59888]
S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;c:\windows\microsoft.net\framework\v4.0.30319\mscorsvw.exe [2012-7-9 104912]
S3 b57nd60x;Broadcom NetXtreme Gigabit Ethernet - NDIS 6.0;c:\windows\system32\drivers\b57nd60x.sys [2009-7-13 229888]
S3 dmvsc;dmvsc;c:\windows\system32\drivers\dmvsc.sys [2010-11-20 62464]
S3 mfebopk;McAfee Inc. mfebopk;c:\windows\system32\drivers\mfebopk.sys [2013-4-25 59288]
S3 mferkdet;McAfee Inc. mferkdet;c:\windows\system32\drivers\mferkdet.sys [2013-4-25 87808]
S3 O2MDFRDR;O2MDFRDR;c:\windows\system32\drivers\o2mdfw7.sys [2013-4-16 60904]
S3 O2MDRRDR;O2MDRRDR;c:\windows\system32\drivers\O2MDRw7.sys [2013-4-16 62440]
S3 StorSvc;Storage Service;c:\windows\system32\svchost.exe -k LocalSystemNetworkRestricted [2009-7-13 20992]
S3 TRCTARGET;IBM Tivoli Remote Control - Target;c:\program files\ibm\tivoli\remote control\target\trc_base.exe [2008-10-15 365568]
S3 TsUsbFlt;TsUsbFlt;c:\windows\system32\drivers\TsUsbFlt.sys [2010-11-20 52224]
S3 TsUsbGD;Remote Desktop Generic USB Device;c:\windows\system32\drivers\TsUsbGD.sys [2010-11-20 27264]
.
=============== Created Last 30 ================
.
2013-07-12 20:47:36 -------- d-----w- c:\users\ns3336\appdata\roaming\evvc
2013-07-12 20:04:27 -------- d-----w- C:\data
2013-07-12 13:04:36 -------- d-----w- c:\windows\ELAMBKUP
2013-07-12 13:04:26 -------- d-----w- c:\programdata\Kaspersky Lab
2013-07-12 13:04:26 -------- d-----w- c:\program files\Kaspersky Lab
2013-07-12 13:04:17 74848 ----a-w- c:\windows\system32\drivers\klflt.sys
2013-07-10 22:46:13 -------- d-----w- c:\program files\ATT Connect
2013-07-10 20:18:03 -------- d-----w- c:\users\ns3336\appdata\local\Symantec
2013-07-10 19:41:26 503808 ----a-w- c:\windows\system32\MSVCP71.DLL
2013-07-10 19:41:26 348160 ----a-w- c:\windows\system32\MSVCR71.DLL
2013-07-10 19:41:26 1060864 ----a-w- c:\windows\system32\MFC71.DLL
2013-07-10 19:41:26 -------- d-----w- c:\programdata\Symantec
2013-07-10 19:41:26 -------- d-----w- c:\program files\common files\Symantec Shared
2013-07-10 19:41:12 -------- d-----w- c:\program files\Symantec
2013-07-10 14:03:15 -------- d-----w- c:\users\ns3336\appdata\local\Adobe
2013-07-10 12:14:29 1077760 ----a-w- c:\windows\system32\DWrite.dll
2013-07-10 12:14:16 2347520 ----a-w- c:\windows\system32\win32k.sys
2013-07-10 12:12:19 1620480 ----a-w- c:\windows\system32\WMVDECOD.DLL
2013-07-10 12:09:34 509440 ----a-w- c:\windows\system32\qedit.dll
2013-07-09 17:17:40 -------- d-----w- c:\users\ns3336\Tracing
2013-07-09 17:14:58 293376 ----a-w- c:\windows\system32\umpnpmgr.dll
2013-07-09 17:14:57 223744 ----a-w- c:\windows\system32\drivers\mrxsmb10.sys
2013-07-09 16:19:47 -------- d-----w- c:\windows\system32\CCM
2013-07-09 16:19:47 -------- d-----w- c:\windows\ms
2013-07-09 16:18:24 -------- d-----w- c:\windows\system32\ccmsetup
2013-07-09 16:09:23 63768 ----a-r- c:\users\ns3336\appdata\roaming\microsoft\installer\{9b532b64-12dd-49f5-8762-0d9d37bb26ec}\PullClientStartSho_CD6A27034E724245941D2EB3A8CF0DD5.exe
2013-07-09 16:09:23 63768 ----a-r- c:\users\ns3336\appdata\roaming\microsoft\installer\{9b532b64-12dd-49f5-8762-0d9d37bb26ec}\ParticipantStartSh_DF0BA5751BF84E0AABDD4B6DA83B3B0C.exe
2013-07-09 16:09:23 63768 ----a-r- c:\users\ns3336\appdata\roaming\microsoft\installer\{9b532b64-12dd-49f5-8762-0d9d37bb26ec}\NewShortcut71_DFEE93E445234716A9CD57A5AC5CE9C3.exe
2013-07-09 16:09:23 63768 ----a-r- c:\users\ns3336\appdata\roaming\microsoft\installer\{9b532b64-12dd-49f5-8762-0d9d37bb26ec}\NewShortcut11_0A40599CA5B444D89111273D573729A6.exe
2013-07-09 16:09:23 63768 ----a-r- c:\users\ns3336\appdata\roaming\microsoft\installer\{9b532b64-12dd-49f5-8762-0d9d37bb26ec}\MyATTStartShortcut_37B266125E564D7BBC298658403757C7.exe
2013-07-09 16:09:23 63768 ----a-r- c:\users\ns3336\appdata\roaming\microsoft\installer\{9b532b64-12dd-49f5-8762-0d9d37bb26ec}\LSUStartShortcut1_0C445A24F06A4871AC024995E6B63EA6.exe
2013-07-09 16:09:23 63768 ----a-r- c:\users\ns3336\appdata\roaming\microsoft\installer\{9b532b64-12dd-49f5-8762-0d9d37bb26ec}\LSUDesktopShortcut_5E8B335F6B1645798E61AE17118989A8.exe
2013-07-09 16:09:23 59672 ----a-r- c:\users\ns3336\appdata\roaming\microsoft\installer\{9b532b64-12dd-49f5-8762-0d9d37bb26ec}\MyATTDesktopShortc_F98F597BB2C24BCA8A2E00E99FF50C40.exe
2013-07-09 16:09:22 63768 ----a-r- c:\users\ns3336\appdata\roaming\microsoft\installer\{9b532b64-12dd-49f5-8762-0d9d37bb26ec}\ARPPRODUCTICON.exe
2013-07-09 16:09:17 -------- d-----w- c:\users\ns3336\appdata\roaming\ATT Connect
2013-07-09 16:09:17 -------- d-----w- c:\users\ns3336\appdata\local\ATT Connect
2013-07-09 15:48:30 -------- d-----w- c:\programdata\RSA
2013-07-09 15:44:48 -------- d-----w- c:\program files\RSA SecurID Token Common
2013-07-09 15:44:48 -------- d-----w- c:\program files\RSA SecurID Software Token
2013-07-09 15:36:03 -------- d-----w- c:\users\ns3336\appdata\roaming\SBC
2013-07-09 15:22:36 -------- d-----w- c:\users\ns3336\appdata\roaming\Voltage
2013-07-09 15:22:29 -------- d-----w- c:\users\ns3336\appdata\local\Voltage
2013-07-09 15:22:28 -------- d-----w- c:\users\ns3336\appdata\local\KVS
2013-07-09 15:18:31 -------- d-----w- c:\program files\Microsoft Lync
2013-07-09 15:18:26 -------- d-----w- c:\program files\OCSetup
2013-07-09 15:16:16 -------- d-----w- c:\program files\Voltage Security
2013-07-09 15:16:16 -------- d-----w- c:\program files\common files\Voltage Security
2013-07-09 15:14:36 -------- d-----w- c:\users\ns3336\appdata\roaming\Spam Control
2013-07-09 15:14:35 -------- d-----w- c:\users\ns3336\appdata\local\assembly
2013-07-09 15:14:25 -------- d-----w- c:\windows\system32\ns3336
2013-07-08 21:12:23 -------- d-----w- c:\program files\STMicroelectronics
2013-07-08 20:31:19 -------- d-----w- c:\program files\Pointsec
2013-07-08 20:31:19 -------- d-----w- c:\program files\common files\Check Point
2013-07-08 20:31:06 2097152 --sh--r- C:\PROT_INS.SYS
2013-07-08 20:31:05 -------- d-----w- c:\programdata\Pointsec
2013-07-08 20:27:52 -------- d-----w- c:\programdata\Sierra Wireless
2013-07-08 20:27:42 -------- d-----w- c:\programdata\AGNS
2013-07-08 20:27:42 -------- d-----w- c:\program files\Sierra Wireless Inc
2013-07-08 20:27:42 -------- d-----w- c:\program files\AT&T Global Network Client
2013-07-08 20:24:23 -------- d-----w- c:\programdata\Novatel Wireless
2013-07-08 20:24:19 -------- d-----w- c:\windows\Downloaded Installations
2013-07-08 20:23:39 -------- d-----w- c:\program files\Novatel Wireless
2013-07-08 20:23:10 56320 ----a-w- c:\windows\system32\OpenCL.DLL
2013-07-08 20:22:48 -------- d-----w- C:\Intel
2013-07-08 20:22:47 -------- d-----w- c:\windows\Dell
2013-07-08 20:22:44 -------- d-----w- c:\program files\DellTPad
2013-07-08 20:22:42 121392 ----a-w- c:\windows\system32\Vxdif.dll
2013-07-08 20:22:40 374216 ----a-w- c:\windows\system32\drivers\Apfiltr.sys
2013-07-08 20:22:24 -------- d-----w- c:\program files\Dell
2013-07-08 20:22:15 -------- d-----w- c:\windows\{B6C355CB-3F26-4C31-90E8-1D2205807CC4}
2013-07-08 20:18:06 -------- d-----w- c:\program files\CONEXANT
2013-07-08 20:17:56 4644864 ----a-w- c:\windows\system32\stlang.dll
2013-07-08 20:17:56 1784832 ----a-w- c:\windows\system32\IDTNCPL.cpl
2013-07-08 20:17:53 -------- d-----w- c:\program files\IDT
2013-07-08 20:17:48 -------- d-----w- c:\windows\devcon
2013-07-08 20:17:35 17904 ----a-w- c:\windows\system32\drivers\stdcfltn.sys
2013-07-08 19:54:53 -------- d-----w- c:\programdata\ATT
2013-07-08 19:49:29 477616 ----a-w- c:\windows\system32\npdeployJava1.dll
2013-07-08 19:49:29 473520 ----a-w- c:\windows\system32\deployJava1.dll
2013-07-08 19:48:43 -------- d-----w- c:\program files\User Acknowledgement
2013-07-08 19:46:53 -------- d-----w- c:\windows\system32\URTTEMP
2013-07-08 19:44:54 -------- d-----w- c:\windows\system32\Adobe
2013-07-08 19:43:59 -------- d-----w- c:\program files\PharosSystems
2013-07-08 19:43:58 -------- d-----w- c:\programdata\PharosSystems
2013-07-08 19:42:35 71048 ----a-w- c:\windows\system32\FlashPlayerCPLApp.cpl
2013-07-08 19:42:35 692104 ----a-w- c:\windows\system32\FlashPlayerApp.exe
2013-07-08 19:41:02 -------- d-----w- c:\program files\DRU
2013-07-08 19:38:12 492544 ----a-w- c:\windows\system32\win32spl.dll
2013-07-08 19:38:03 1293672 ----a-w- c:\windows\system32\drivers\tcpip.sys
2013-07-08 19:37:54 3968872 ----a-w- c:\windows\system32\ntkrnlpa.exe
2013-07-08 19:37:53 3913576 ----a-w- c:\windows\system32\ntoskrnl.exe
2013-07-08 19:35:44 728424 ----a-w- c:\windows\system32\drivers\dxgkrnl.sys
2013-07-08 19:35:44 218984 ----a-w- c:\windows\system32\drivers\dxgmms1.sys
2013-07-08 19:34:34 1211752 ----a-w- c:\windows\system32\drivers\ntfs.sys
2013-07-08 19:32:55 69632 ----a-w- c:\windows\system32\smss.exe
2013-07-08 19:32:55 38912 ----a-w- c:\windows\system32\csrsrv.dll
2013-07-08 19:32:46 36864 ----a-w- c:\windows\system32\tsgqec.dll
2013-07-08 19:32:46 3217408 ----a-w- c:\windows\system32\mstscax.dll
2013-07-08 19:32:46 131584 ----a-w- c:\windows\system32\aaclient.dll
2013-07-08 19:08:50 -------- d-----w- c:\programdata\DsosAppInstall
2013-07-08 19:06:27 -------- d-----w- c:\programdata\Logs
2013-07-08 19:05:05 -------- d-----w- C:\Temp
2013-07-08 18:54:46 -------- d-----w- c:\programdata\GroupPolicy
.
==================== Find3M  ====================
.
2013-07-12 16:54:23 44000 ----a-w- c:\windows\system32\drivers\kltdi.sys
2013-07-10 22:46:19 593 ----a-w- c:\windows\Kill_Repair_Uninstall_xxxyyyyz.vbs
2013-07-10 22:46:19 2392 ----a-w- c:\windows\Uninstall_coa9073w.vbs
2013-07-10 20:17:38 629 ----a-w- c:\windows\Kill_Repair_Uninstall_nbl0750w.vbs
2013-07-10 20:17:38 2476 ----a-w- c:\windows\Uninstall_nbl0750w.vbs
2013-07-10 17:43:43 581 ----a-w- c:\windows\Kill_Repair_Uninstall_prj2010x.vbs
2013-07-09 15:18:25 724 ----a-w- c:\windows\Kill_Repair_Uninstall_lyn0410w.vbs
2013-07-09 15:18:25 2523 ----a-w- c:\windows\Uninstall_lyn0410w.vbs
2013-07-08 20:31:26 581 ----a-w- c:\windows\Kill_Repair_Uninstall_cfd0747w.vbs
2013-07-08 20:25:19 2498 ----a-w- c:\windows\Uninstall_gns0872w.vbs
2013-07-08 19:45:30 619 ----a-w- c:\windows\Kill_Repair_Uninstall_tcd0400w.vbs
2013-07-08 19:45:30 2418 ----a-w- c:\windows\Uninstall_tcd0400w.vbs
2013-07-08 19:44:51 593 ----a-w- c:\windows\Kill_Repair_Uninstall_asw1221w.vbs
2013-07-08 19:44:51 2391 ----a-w- c:\windows\Uninstall_asw1221w.vbs
2013-07-08 19:43:55 581 ----a-w- c:\windows\Kill_Repair_Uninstall_pbp0500y.vbs
2013-07-08 19:42:31 789 ----a-w- c:\windows\Kill_Repair_Uninstall_afa1177x.vbs
2013-07-08 19:42:31 2673 ----a-w- c:\windows\Uninstall_afa1177x.vbs
2013-07-06 00:15:46 42744 ----a-w- c:\windows\system32\drivers\FireNfcp.sys
2013-05-27 05:02:03 981504 ----a-w- c:\windows\system32\wininet.dll
2013-05-27 03:20:41 1638912 ----a-w- c:\windows\system32\mshtml.tlb
2013-05-02 06:24:08 58712 ----a-w- c:\windows\system32\klfphc.dll
2013-05-02 06:24:08 145040 ----a-w- c:\windows\system32\drivers\kneps.sys
2013-05-02 06:24:06 25944 ----a-w- c:\windows\system32\drivers\klmouflt.sys
2013-05-02 06:24:06 25944 ----a-w- c:\windows\system32\drivers\klkbdflt.sys
2013-04-25 14:10:23 25472 ----a-w- c:\windows\system32\snmpdm_.sys
2013-04-25 14:07:07 592 ----a-w- c:\windows\Kill_Repair_Uninstall_srs0201w.vbs
2013-04-25 14:07:07 2877 ----a-w- c:\windows\Uninstall_srs0201w.vbs
2013-04-25 14:04:54 592 ----a-w- c:\windows\Kill_Repair_Uninstall_env1001w.vbs
2013-04-25 14:04:54 2392 ----a-w- c:\windows\Uninstall_env1001w.vbs
2013-04-25 13:27:56 2455 ----a-w- c:\windows\Uninstall_sil4065w.vbs
2013-04-25 13:17:23 581 ----a-w- c:\windows\Kill_Repair_Uninstall_epo4602w.vbs
2013-04-25 13:07:37 581 ----a-w- c:\windows\Kill_Repair_Uninstall_mvs0881w.vbs
2013-04-25 13:07:37 2380 ----a-w- c:\windows\Uninstall_mvs0881w.vbs
2013-04-25 13:01:28 87808 ----a-w- c:\windows\system32\drivers\mferkdet.sys
2013-04-25 13:01:28 74848 ----a-w- c:\windows\system32\MfeOtlkAddin.dll
2013-04-25 13:01:27 9344 ----a-w- c:\windows\system32\drivers\mfeclnk.sys
2013-04-25 13:01:27 59288 ----a-w- c:\windows\system32\drivers\mfebopk.sys
2013-04-25 13:01:27 22816 ----a-w- c:\windows\system32\MFEOtlk.dll
2013-04-25 12:43:27 581 ----a-w- c:\windows\Kill_Repair_Uninstall_dnt0450w.vbs
2013-04-25 12:43:27 2379 ----a-w- c:\windows\Uninstall_dnt0450w.vbs
.
============= FINISH: 17:15:10.04 ===============

.
UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.
IF REQUESTED, ZIP IT UP & ATTACH IT
.
DDS (Ver_2012-11-20.01)
.
Microsoft Windows 7 Professional
Boot Device: \Device\HarddiskVolume1
Install Date: 7/8/2013 4:22:10 PM
System Uptime: 7/12/2013 3:06:54 PM (2 hours ago)
.
Motherboard: Dell Inc. | | 0CPWYR
Processor: Intel® Core™ i5-3320M CPU @ 2.60GHz | SOCKET 0 | 2601/100mhz
.
==== Disk Partitions =========================
.
C: is FIXED (NTFS) - 119 GiB total, 24.504 GiB free.
D: is CDROM ()
E: is FIXED (NTFS) - 466 GiB total, 401.668 GiB free.
.
==== Disabled Device Manager Items =============
.
Class GUID: {4d36e972-e325-11ce-bfc1-08002be10318}
Description: Microsoft Teredo Tunneling Adapter
Device ID: ROOT\*TEREDO\0000
Manufacturer: Microsoft
Name: Microsoft Teredo Tunneling Adapter
PNP Device ID: ROOT\*TEREDO\0000
Service: tunnel
.
==== System Restore Points ===================
.
RP58: 7/10/2013 1:40:51 PM - Installed Microsoft Project Standard 2010 SP1
RP59: 7/10/2013 1:46:35 PM - Windows Update
RP60: 7/10/2013 1:47:23 PM - Windows Update
RP61: 7/10/2013 3:40:40 PM - Installed Desktop Laptop Option 7.5
RP62: 7/10/2013 3:51:56 PM - Removed Desktop Laptop Option 7.5
RP63: 7/10/2013 3:52:41 PM - Installed Desktop Laptop Option 7.5
RP64: 7/10/2013 4:16:44 PM - Removed Desktop Laptop Option 7.5
RP65: 7/10/2013 4:17:25 PM - Installed Desktop Laptop Option 7.5
RP66: 7/10/2013 5:35:01 PM - Installed AT&T Connect Outlook 2007 and 2010 Add-in 9.0.73
RP67: 7/10/2013 6:44:39 PM - Removed AT&T Connect Outlook 2007 and 2010 Add-in 9.0.73
RP68: 7/10/2013 6:45:51 PM - Installed AT&T Connect Outlook 2007 and 2010 Add-in 9.0.73
RP69: 7/11/2013 10:45:47 AM - Windows Update
RP70: 7/11/2013 12:44:32 PM - Windows Update
.
==== Installed Programs ======================
.
Adobe Reader XI (11.0.03)
Adobe Shockwave Player 12.0.2.122
AT&T About Image (x86)
AT&T Conferencing Outlook Add-in v9.0.73
AT&T Connect Outlook 2007 and 2010 Add-in 9.0.73
AT&T Connect Participant Application v9.5.35
AT&T font 3.0
AT&T Global Network Client Managed VPN Edition
AT&T SEG Report Spam add-in
AT&T SEG Report Spam add-in 2.0.1.88
AT&T Software Store Service 3.1.5 w
AT&T Web Phone Gadget 1.0.0.0
ATT Adobe Flash Player 11.7.700.202 ActiveX
ATT Adobe Flash Player 11.7.700.202 Plugin
ATT Global Network Client 8.7.2
ATT Signature 06.01
CDT CHD Toolkit 3.0 x
Check Point Endpoint Security - Full Disk Encryption
Conexant HDA D330 MDC V.92 Modem
Configuration Manager Client
Corporate Wifi Profile 2.0
Dell Feature Enhancement Pack
Dell Mobile Broadband Utility
Dell Touchpad
Dell Wireless Mobile Broadband DW580x 4G Drivers
Desktop Laptop Option 7.5
Desktop Reporting Utility 2.0323
Disable GPO Slow Link Detection 1.0 x
Dot NET Framework 4.5.50709
Emanate 6.0 y
Enterprise Vault Outlook Add-In 10.0.1.1171
Flash Player 11.7.700.202 x
GET It Gadget 4.0
HROneStop Icon 2.0
IBM Connections Desktop Plug-ins for Microsoft Windows
IBM Tivoli Remote Control - Target
Insider Portal 2.0
InstallVC90Support
Intel® Processor Graphics
Intel® SDK for OpenCL - CPU Only Runtime Package
ITO Desktop Helpdesk 1.0
Java™ 6 Update 41
Kaspersky Internet Security 2013
LiveUpdate 3.3 (Symantec Corporation)
McAfee Agent
McAfee Host Intrusion Prevention
McAfee SiteAdvisor Enterprise
McAfee VirusScan Enterprise
McAfee VirusScan Enterprise 8.8.1
Microsoft .NET Framework 1.1
Microsoft .NET Framework 4.5
Microsoft Chart Controls for Microsoft .NET Framework 3.5 (KB2500170)
Microsoft Dot Net Framework 1.1
Microsoft Lync 2010
Microsoft Lync 2010 4.0.7577.4356
Microsoft Office 2010 Service Pack 1 (SP1)
Microsoft Office Excel MUI (English) 2010
Microsoft Office OneNote MUI (English) 2010
Microsoft Office Outlook MUI (English) 2010
Microsoft Office PowerPoint MUI (English) 2010
Microsoft Office Project MUI (English) 2010
Microsoft Office Project Standard 2010
Microsoft Office Proof (English) 2010
Microsoft Office Proof (French) 2010
Microsoft Office Proof (Spanish) 2010
Microsoft Office Proofing (English) 2010
Microsoft Office Publisher MUI (English) 2010
Microsoft Office Shared MUI (English) 2010
Microsoft Office Shared Setup Metadata MUI (English) 2010
Microsoft Office Standard 2010
Microsoft Office Visio 2010
Microsoft Office Visio MUI (English) 2010
Microsoft Office Word MUI (English) 2010
Microsoft Project 2010 Service Pack 1 (SP1)
Microsoft Project Standard 2010
Microsoft Project Standard 2010 SP1
Microsoft Report Viewer Redistributable 2005
Microsoft Silverlight
Microsoft Visio 2010 Service Pack 1 (SP1)
Microsoft Visio Standard 2010
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.30319
Microsoft Visual Studio 2005 Tools for Office Runtime
Microsoft Visual Studio 2005 Tools for Office Runtime Language Pack
MSXML 4.0 SP3 Parser (KB2721691)
MSXML 4.0 SP3 Parser (KB2758694)
Office 2010 Standard x with SP1
Pharos Blueprint 5.0 y
Q Enterprise Messenger 4.x
Remote Command Server 5.0.2128.1 x
RSA SecurID Software Token
Secure ID Software Token 4.1.0.9
Security Update for Microsoft .NET Framework 4.5 (KB2729460)
Security Update for Microsoft .NET Framework 4.5 (KB2737083)
Security Update for Microsoft .NET Framework 4.5 (KB2742613)
Security Update for Microsoft .NET Framework 4.5 (KB2789648)
Security Update for Microsoft .NET Framework 4.5 (KB2804582)
Security Update for Microsoft .NET Framework 4.5 (KB2833957)
Security Update for Microsoft .NET Framework 4.5 (KB2840642)
Security Update for Microsoft Excel 2010 (KB2597126) 32-Bit Edition
Security Update for Microsoft Filter Pack 2.0 (KB2553501) 32-Bit Edition
Security Update for Microsoft InfoPath 2010 (KB2760406) 32-Bit Edition
Security Update for Microsoft Office 2010 (KB2553091)
Security Update for Microsoft Office 2010 (KB2553096)
Security Update for Microsoft Office 2010 (KB2553371) 32-Bit Edition
Security Update for Microsoft Office 2010 (KB2553447) 32-Bit Edition
Security Update for Microsoft Office 2010 (KB2589320) 32-Bit Edition
Security Update for Microsoft Office 2010 (KB2597986) 32-Bit Edition
Security Update for Microsoft Office 2010 (KB2598243) 32-Bit Edition
Security Update for Microsoft Office 2010 (KB2687276) 32-Bit Edition
Security Update for Microsoft Office 2010 (KB2687501) 32-Bit Edition
Security Update for Microsoft Office 2010 (KB2687510) 32-Bit Edition
Security Update for Microsoft OneNote 2010 (KB2760600) 32-Bit Edition
Security Update for Microsoft PowerPoint 2010 (KB2553185) 32-Bit Edition
Security Update for Microsoft Publisher 2010 (KB2553147) 32-Bit Edition
Security Update for Microsoft Visio 2010 (KB2810068) 32-Bit Edition
Security Update for Microsoft Visual Basic for Applications 6.5 (KB2688865)
Security Update for Microsoft Word 2010 (KB2760410) 32-Bit Edition
ServicePass Root CA Certificate 1.0
Shockwave Player 12.0.2.122
Silverlight Plug-In 4.0.60531
Symantec DLO Desktop Agent
Symantec Enterprise Vault Outlook Add-In
System Information Reporter
Tivoli Remote Control 5.1.1.43
tSpace Connections Desktop Plug-ins for Microsoft Windows 4.0
tSpace Internet Shortcut 1.1
VeriSign Desktop Update 7.1
Visual Studio 2005 Tools for Office Second Edition Runtime
Voltage Secure Email 5.3.1 x
Windows Post Configuration 5.7.1
.
==== Event Viewer Messages From Past Week ========
.
7/9/2013 2:34:31 PM, Error: Service Control Manager [7023] - The Superfetch service terminated with the following error: The service has not been started.
7/9/2013 12:34:12 PM, Error: Microsoft-Windows-GroupPolicy [1030] - The processing of Group Policy failed. Windows attempted to retrieve new Group Policy settings for this user or computer. Look in the details tab for error code and description. Windows will automatically retry this operation at the next refresh cycle. Computers joined to the domain must have proper name resolution and network connectivity to a domain controller for discovery of new Group Policy objects and settings. An event will be logged when Group Policy is successful.
7/8/2013 4:31:23 PM, Error: Service Control Manager [7030] - The Pointsec Service Start service is marked as an interactive service. However, the system is configured to not allow interactive services. This service may not function properly.
7/8/2013 4:31:23 PM, Error: Service Control Manager [7030] - The Pointsec service is marked as an interactive service. However, the system is configured to not allow interactive services. This service may not function properly.
7/8/2013 4:26:11 PM, Error: Service Control Manager [7032] - The Service Control Manager tried to take a corrective action (Restart the service) after the unexpected termination of the McAfee McShield service, but this action failed with the following error: An instance of the service is already running.
7/8/2013 3:04:25 PM, Error: Service Control Manager [7031] - The McAfee McShield service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 5000 milliseconds: Restart the service.
7/8/2013 2:48:35 PM, Error: Microsoft-Windows-GroupPolicy [1058] - The processing of Group Policy failed. Windows attempted to read the file \\itservices.sbc.com\sysvol\itservices.sbc.com\Policies\{f6c0b315-d749-48f4-8881-14561afd0f26}\gpt.ini from a domain controller and was not successful. Group Policy settings may not be applied until this event is resolved. This issue may be transient and could be caused by one or more of the following: a) Name Resolution/Network Connectivity to the current domain controller. B) File Replication Service Latency (a file created on another domain controller has not replicated to the current domain controller). c) The Distributed File System (DFS) client has been disabled.
7/8/2013 2:47:14 PM, Error: Service Control Manager [7043] - The McAfee McShield service did not shut down properly after receiving a preshutdown control.
7/12/2013 3:09:58 PM, Error: Microsoft-Windows-TerminalServices-RemoteConnectionManager [1067] - The terminal server cannot register 'TERMSRV' Service Principal Name to be used for server authentication. The following error occured: The specified domain either does not exist or could not be contacted. .
7/12/2013 3:08:59 PM, Error: Microsoft-Windows-DistributedCOM [10016] - The application-specific permission settings do not grant Local Launch permission for the COM Server application with CLSID {24FF4FDC-1D9F-4195-8C79-0DA39248FF48} and APPID {B292921D-AF50-400C-9B75-0C57A7F29BA1} to the user NT AUTHORITY\SYSTEM SID (S-1-5-18) from address LocalHost (Using LRPC). This security permission can be modified using the Component Services administrative tool.
7/12/2013 3:08:10 PM, Error: Microsoft-Windows-GroupPolicy [1129] - The processing of Group Policy failed because of lack of network connectivity to a domain controller. This may be a transient condition. A success message would be generated once the machine gets connected to the domain controller and Group Policy has succesfully processed. If you do not see a success message for several hours, then contact your administrator.
7/12/2013 3:07:14 PM, Error: Microsoft-Windows-DistributedCOM [10016] - The application-specific permission settings do not grant Local Launch permission for the COM Server application with CLSID {1CCB96F4-B8AD-4B43-9688-B273F58E0910} and APPID {AD65A69D-3831-40D7-9629-9B0B50A93843} to the user NT AUTHORITY\SYSTEM SID (S-1-5-18) from address LocalHost (Using LRPC). This security permission can be modified using the Component Services administrative tool.
7/12/2013 3:07:04 PM, Error: NETLOGON [5719] - This computer was not able to set up a secure session with a domain controller in domain ITSERVICES due to the following: There are currently no logon servers available to service the logon request. This may lead to authentication problems. Make sure that this computer is connected to the network. If the problem persists, please contact your domain administrator. ADDITIONAL INFO If this computer is a domain controller for the specified domain, it sets up the secure session to the primary domain controller emulator in the specified domain. Otherwise, this computer sets up the secure session to any domain controller in the specified domain.
7/12/2013 3:06:31 PM, Error: Service Control Manager [7001] - The Network List Service service depends on the Network Location Awareness service which failed to start because of the following error: The dependency service or group failed to start.
7/12/2013 2:54:19 PM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1084" attempting to start the service MSIServer with arguments "" in order to run the server: {000C101C-0000-0000-C000-000000000046}
7/12/2013 2:18:57 PM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1084" attempting to start the service WSearch with arguments "" in order to run the server: {7D096C5F-AC08-4F1F-BEB7-5C22C517CE39}
7/12/2013 2:18:56 PM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1084" attempting to start the service WSearch with arguments "" in order to run the server: {9E175B6D-F52A-11D8-B9A5-505054503030}
7/12/2013 2:18:56 PM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1068" attempting to start the service netprofm with arguments "" in order to run the server: {A47979D2-C419-11D9-A5B4-001185AD2B89}
7/12/2013 2:18:56 PM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1068" attempting to start the service netman with arguments "" in order to run the server: {BA126AD1-2166-11D1-B1D0-00805FC1270E}
7/12/2013 2:18:55 PM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1084" attempting to start the service EventSystem with arguments "" in order to run the server: {1BE1F766-5536-11D1-B726-00C04FB926AF}
7/12/2013 2:18:50 PM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1084" attempting to start the service ShellHWDetection with arguments "" in order to run the server: {DD522ACC-F821-461A-A407-50B198B896DC}
7/12/2013 2:18:42 PM, Error: Service Control Manager [7026] - The following boot-start or system-start driver(s) failed to load: AFD agnfilt CSC DfsC discache KLIF KLIM6 kltdi kneps mfehidk mfenlfk NetBIOS NetBT nsiproxy Psched rdbss spldr tdx vwififlt Wanarpv6 WfpLwf
7/12/2013 2:18:42 PM, Error: Service Control Manager [7001] - The Workstation service depends on the Network Store Interface Service service which failed to start because of the following error: The dependency service or group failed to start.
7/12/2013 2:18:42 PM, Error: Service Control Manager [7001] - The TCP/IP NetBIOS Helper service depends on the Ancillary Function Driver for Winsock service which failed to start because of the following error: A device attached to the system is not functioning.
7/12/2013 2:18:42 PM, Error: Service Control Manager [7001] - The SMB MiniRedirector Wrapper and Engine service depends on the Redirected Buffering Sub Sysytem service which failed to start because of the following error: A device attached to the system is not functioning.
7/12/2013 2:18:42 PM, Error: Service Control Manager [7001] - The SMB 2.0 MiniRedirector service depends on the SMB MiniRedirector Wrapper and Engine service which failed to start because of the following error: The dependency service or group failed to start.
7/12/2013 2:18:42 PM, Error: Service Control Manager [7001] - The SMB 1.x MiniRedirector service depends on the SMB MiniRedirector Wrapper and Engine service which failed to start because of the following error: The dependency service or group failed to start.
7/12/2013 2:18:42 PM, Error: Service Control Manager [7001] - The Network Store Interface Service service depends on the NSI proxy service driver. service which failed to start because of the following error: A device attached to the system is not functioning.
7/12/2013 2:18:42 PM, Error: Service Control Manager [7001] - The Network Location Awareness service depends on the Network Store Interface Service service which failed to start because of the following error: The dependency service or group failed to start.
7/12/2013 2:18:42 PM, Error: Service Control Manager [7001] - The Netlogon service depends on the Workstation service which failed to start because of the following error: The dependency service or group failed to start.
7/12/2013 2:18:42 PM, Error: Service Control Manager [7001] - The McAfee Validation Trust Protection Service service depends on the McAfee Inc. mfehidk service which failed to start because of the following error: A device attached to the system is not functioning.
7/12/2013 2:18:42 PM, Error: Service Control Manager [7001] - The McAfee McShield service depends on the McAfee Validation Trust Protection Service service which failed to start because of the following error: The dependency service or group failed to start.
7/12/2013 2:18:42 PM, Error: Service Control Manager [7001] - The McAfee Firewall Core Service service depends on the McAfee Validation Trust Protection Service service which failed to start because of the following error: The dependency service or group failed to start.
7/12/2013 2:18:42 PM, Error: Service Control Manager [7001] - The IP Helper service depends on the Network Store Interface Service service which failed to start because of the following error: The dependency service or group failed to start.
7/12/2013 2:18:42 PM, Error: Service Control Manager [7001] - The DNS Client service depends on the NetIO Legacy TDI Support Driver service which failed to start because of the following error: A device attached to the system is not functioning.
7/12/2013 2:18:42 PM, Error: Service Control Manager [7001] - The DHCP Client service depends on the Ancillary Function Driver for Winsock service which failed to start because of the following error: A device attached to the system is not functioning.
7/12/2013 2:18:42 PM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1084" attempting to start the service TermService with arguments "" in order to run the server: {F9A874B6-F8A8-4D73-B5A8-AB610816828B}
7/12/2013 12:22:13 PM, Error: Microsoft-Windows-DistributedCOM [10016] - The application-specific permission settings do not grant Local Activation permission for the COM Server application with CLSID {EE1BD859-AACD-48FE-A9B6-9358DC21ADAE} and APPID {AD65A69D-3831-40D7-9629-9B0B50A93843} to the user NT AUTHORITY\NETWORK SERVICE SID (S-1-5-20) from address LocalHost (Using LRPC). This security permission can be modified using the Component Services administrative tool.
7/12/2013 10:14:59 AM, Error: prot_2k [42] - IO aborted.
7/11/2013 7:00:20 PM, Error: Service Control Manager [7034] - The IBM Tivoli Remote Control - Target service terminated unexpectedly. It has done this 1 time(s).
7/11/2013 6:58:48 PM, Error: Schannel [36888] - The following fatal alert was generated: 10. The internal error state is 10.
7/10/2013 1:34:00 PM, Error: Microsoft-Windows-TerminalServices-Printers [1111] - Driver Send To Microsoft OneNote 2010 Driver required for printer Send To OneNote 2010 is unknown. Contact the administrator to install the driver before you log in again.
7/10/2013 1:33:56 PM, Error: Microsoft-Windows-TerminalServices-Printers [1111] - Driver Xerox Phaser 6360DN required for printer Hanover_MD Xerox Phaser 6360DN is unknown. Contact the administrator to install the driver before you log in again.
7/10/2013 1:33:56 PM, Error: Microsoft-Windows-TerminalServices-Printers [1111] - Driver HP LaserJet Professional P1102w required for printer HP LaserJet Professional P1102w is unknown. Contact the administrator to install the driver before you log in again.
7/10/2013 1:33:55 PM, Error: Microsoft-Windows-TerminalServices-Printers [1111] - Driver Xerox Phaser 4500DT PS v5 required for printer !!GAALPA1CDPRNT12!ANNP-RIV-02-19-B is unknown. Contact the administrator to install the driver before you log in again.
7/10/2013 1:33:54 PM, Error: Microsoft-Windows-TerminalServices-Printers [1111] - Driver Xerox Phaser 4500DT PS v5 required for printer !!GAALPA1CDPRNT12!ANNP-RIV-02-18-B is unknown. Contact the administrator to install the driver before you log in again.
7/10/2013 1:33:53 PM, Error: Microsoft-Windows-TerminalServices-Printers [1111] - Driver Xerox WorkCentre Pro 255 PS required for printer !!GAALPA1CDPRNT12!ANNP-RIV-01-01-M is unknown. Contact the administrator to install the driver before you log in again.
7/10/2013 1:33:52 PM, Error: Microsoft-Windows-TerminalServices-Printers [1111] - Driver Xerox Phaser 4500DT PS v5 required for printer !!GAALPA1CDPRNT12!ANNP-RIV-02-17-B is unknown. Contact the administrator to install the driver before you log in again.
7/10/2013 1:33:51 PM, Error: Microsoft-Windows-TerminalServices-Printers [1111] - Driver Xerox Global Print Driver PS required for printer !!gaalpa1dsipri03!HNVA-STA-01-06-B is unknown. Contact the administrator to install the driver before you log in again.
7/10/2013 1:33:50 PM, Error: Microsoft-Windows-TerminalServices-Printers [1111] - Driver HP Universal Printing PCL 5 required for printer !!gaalpa1dsipri03!ANNP-RIV-02-05-C is unknown. Contact the administrator to install the driver before you log in again.
7/10/2013 1:33:49 PM, Error: Microsoft-Windows-TerminalServices-Printers [1111] - Driver Sharp MX-2700N required for printer !!GAALPA1DSIPRI05!ANNP-RIV-02-06-C is unknown. Contact the administrator to install the driver before you log in again.
7/10/2013 1:33:48 PM, Error: Microsoft-Windows-TerminalServices-Printers [1111] - Driver Xerox Global Print Driver PS required for printer !!TXALLE2DSIPRI04!SALESGROUP is unknown. Contact the administrator to install the driver before you log in again.
7/10/2013 1:33:47 PM, Error: Microsoft-Windows-TerminalServices-Printers [1111] - Driver Dell Color Laser 5110cn PCL6 required for printer Dell Color Laser 5110cn PCL6 is unknown. Contact the administrator to install the driver before you log in again.
.
==== End Of File ===========================

Attached Files


Edited by Oh My, 22 July 2013 - 08:54 AM.
Attach log posted


BC AdBot (Login to Remove)

 


#2 HelpBot

HelpBot

    Bleepin' Binary Bot


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Posted 17 July 2013 - 04:35 PM

Hello and welcome to Bleeping Computer!

I am HelpBot: an automated program designed to help the Bleeping Computer Staff better assist you! This message contains very important information, so please read through all of it before doing anything.

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

To help Bleeping Computer better assist you please perform the following steps:

***************************************************

step1.gif In order to continue receiving help at BleepingComputer.com, YOU MUST tell me if you still need help or if your issue has already been resolved on your own or through another resource! To tell me this, please click on the following link and follow the instructions there.

CLICK THIS LINK >>> http://www.bleepingcomputer.com/logreply/500906 <<< CLICK THIS LINK



If you no longer need help, then all you needed to do was the previous instructions of telling me so. You can skip the rest of this post. If you do need help please continue with Step 2 below.

***************************************************

step2.gifIf you still need help, I would like you to post a Reply to this topic (click the "Add Reply" button in the lower right hand of this page). In that reply, please include the following information:

  • If you have not done so already, include a clear description of the problems you're having, along with any steps you may have performed so far.
  • A new DDS log. For your convenience, you will find the instructions for generating these logs repeated at the bottom of this post.
    • Please do this even if you have previously posted logs for us.
    • If you were unable to produce the logs originally please try once more.
    • If you are unable to create a log please provide detailed information about your installed Windows Operating System including the Version, Edition and if it is a 32bit or a 64bit system.
    • If you are unsure about any of these characteristics just post what you can and we will guide you.
  • Please tell us if you have your original Windows CD/DVD available.
  • Upon completing the above steps and posting a reply, another staff member will review your topic and do their best to resolve your issues.

Thank you for your patience, and again sorry for the delay.

***************************************************

We need to see some information about what is happening in your machine. Please perform the following scan again:

  • Download DDS by sUBs from the following link if you no longer have it available and save it to your destop.

    DDS.com Download Link
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explanation about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control can be found HERE.

As I am just a silly little program running on the BleepingComputer.com servers, please do not send me private messages as I do not know how to read and reply to them! Thanks!

#3 NSteelberg

NSteelberg
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Posted 17 July 2013 - 05:37 PM

I am posting a reply after being asked if I still need help on this topic.  I have lost additional files since originally posting.  As requested by my corporate help desk, I copied all of my documents from my external drive to a new folder (C:\Data).  I did this on Friday, and recorded the number of files I had in C:\Data\ and C:\Users\Nsteelberg\Documents.  I left my laptop on over the weekend, and it shut itself down after several hours of non-use.  When I turned it back on on Monday morning, I had lost 425 files from the c:\data directory, and another 281 files from my documents directory.  However, since Monday I have not lost any files.
 
 
Since Monday, I have been running Windows Task Manager continuously, after reading somewhere that some malware programs turn themselves off if Task Manager is running.  I have no idea if this is helping, but will continue to do it until I start losing files again.  At some point I may stop running it to see if file loss resumes.
 
Scans continue to find no threats.
 
 
Unfortunately, my laptop security settings are such that I can't run dds.com, even after disconnecting from the corporate Internet and disabling McAfee.  I can no longer download it from bleepingcomputer.com.  If you wish to email dds.com to me, I could try to run it.
 
 
Thank you,
Nelson Steelberg
(email address removed)

Edited by Oh My, 22 July 2013 - 08:31 AM.


#4 Oh My!

Oh My!

    Adware and Spyware and Malware.....


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Posted 22 July 2013 - 08:34 AM

Greetings NSteelberg and :welcome: to BleepingComputer's Virus/Trojan/Spyware/Malware Removal forum.

My name is Oh My! and I am here to help you! Now that we are "friends" please call me Gary.

If you would allow me to call you by your first name I would prefer to do that. :thumbup2:

===================================================

Ground Rules:
  • First, I would like to inform you that most of us here at Bleeping Computer offer our expert assistance out of the goodness of our hearts. Please try to match our commitment to you with your patience toward us. If this was easy we would never have met. :)
  • Please do not run any tools or take any steps other than those I will provide for you while we work on your computer together. I need to be certain about the state of your computer in order to provide appropriate and effective steps for you to take. Most often "well intentioned" (and usually panic driven!) independent efforts can make things much worse for both of us. If at any point you would prefer to take your own steps please let me know, I will not be offended. I would be happy to focus on the many others who are waiting in line for assistance.
  • Please perform all steps in the order they are listed in each set of instructions. Some steps may be a bit complicated. If things are not clear, be sure to stop and let me know. We need to work on this together with confidence.
  • Please copy and paste all logs into your post unless directed otherwise. Please do not re-run any programs I suggest. If you encounter problems simply stop and tell me.
  • When you post your reply, use the Replytopic.jpg button instead.
  • In the upper right hand corner of the topic you will see the Followtopic.jpg button. Click on this then choose Immediate E-Mail notification and then Proceed and you will be sent an email once I have posted a response.
  • If you do not reply to your topic after 5 days we assume it has been abandoned and I will close it.
  • When your computer is clean I will alert you of such. I will also provide for you detailed information about how you can combat future infections.
  • I would like to remind you to make no further changes to your computer unless I direct you to do so.
  • Now let's get started :thumbup2:
===================================================

Now that I am assisting you, you can expect that I will be very responsive to your situation. If you are able, I would request you check this thread at least once per day so that we can try to resolve your issues effectively and efficiently. If you are going to be delayed please be considerate and post that information so that I know you are still with me. Unfortunately, there are many people waiting to be assisted and not enough of us at BleepingComputer to go around. I appreciate your understanding and diligence.

Thank you for your patience thus far. Can you tell me if these entries make any sense to you at all?
2013-07-12 16:54:23 44000 ----a-w- c:\windows\system32\drivers\kltdi.sys
2013-07-10 22:46:19 593 ----a-w- c:\windows\Kill_Repair_Uninstall_xxxyyyyz.vbs
2013-07-10 22:46:19 2392 ----a-w- c:\windows\Uninstall_coa9073w.vbs
2013-07-10 20:17:38 629 ----a-w- c:\windows\Kill_Repair_Uninstall_nbl0750w.vbs
2013-07-10 20:17:38 2476 ----a-w- c:\windows\Uninstall_nbl0750w.vbs
2013-07-10 17:43:43 581 ----a-w- c:\windows\Kill_Repair_Uninstall_prj2010x.vbs
2013-07-09 15:18:25 724 ----a-w- c:\windows\Kill_Repair_Uninstall_lyn0410w.vbs
2013-07-09 15:18:25 2523 ----a-w- c:\windows\Uninstall_lyn0410w.vbs
2013-07-08 20:31:26 581 ----a-w- c:\windows\Kill_Repair_Uninstall_cfd0747w.vbs
2013-07-08 20:25:19 2498 ----a-w- c:\windows\Uninstall_gns0872w.vbs
2013-07-08 19:45:30 619 ----a-w- c:\windows\Kill_Repair_Uninstall_tcd0400w.vbs
2013-07-08 19:45:30 2418 ----a-w- c:\windows\Uninstall_tcd0400w.vbs
2013-07-08 19:44:51 593 ----a-w- c:\windows\Kill_Repair_Uninstall_asw1221w.vbs
2013-07-08 19:44:51 2391 ----a-w- c:\windows\Uninstall_asw1221w.vbs
2013-07-08 19:43:55 581 ----a-w- c:\windows\Kill_Repair_Uninstall_pbp0500y.vbs
2013-07-08 19:42:31 789 ----a-w- c:\windows\Kill_Repair_Uninstall_afa1177x.vbs
2013-07-08 19:42:31 2673 ----a-w- c:\windows\Uninstall_afa1177x.vbs
2013-04-25 14:07:07 592 ----a-w- c:\windows\Kill_Repair_Uninstall_srs0201w.vbs
2013-04-25 14:07:07 2877 ----a-w- c:\windows\Uninstall_srs0201w.vbs
2013-04-25 14:04:54 592 ----a-w- c:\windows\Kill_Repair_Uninstall_env1001w.vbs
2013-04-25 14:04:54 2392 ----a-w- c:\windows\Uninstall_env1001w.vbs
2013-04-25 13:27:56 2455 ----a-w- c:\windows\Uninstall_sil4065w.vbs
2013-04-25 13:17:23 581 ----a-w- c:\windows\Kill_Repair_Uninstall_epo4602w.vbs
2013-04-25 13:07:37 581 ----a-w- c:\windows\Kill_Repair_Uninstall_mvs0881w.vbs
2013-04-25 13:07:37 2380 ----a-w- c:\windows\Uninstall_mvs0881w.vbs
2013-04-25 12:43:27 581 ----a-w- c:\windows\Kill_Repair_Uninstall_dnt0450w.vbs
2013-04-25 12:43:27 2379 ----a-w- c:\windows\Uninstall_dnt0450w.vbs
Please run this program for me.

===================================================

Farbar Recovery Scan Tool (FRST)

--------------------
  • Download Farbar Recover Scan Tool for either 32 bit or 64 bit systems and save it to your desktop
  • If you are unsure if you have 32 bit or 64 bit simply download and try one. If that doesn't run properly the other one should
  • Double click the icon
  • Click Yes to the disclaimer
  • Click Scan and allow the program to run
  • Click OK on the Scan complete screen, then OK on the Addition.txt pop up screen
  • 2 Notepad documents should now be open on your desktop.
  • Please copy and paste the contents of both in your reply
===================================================

Things I would like to see in your next reply. Please be sure to copy and paste any requested log information unless you are asked to attach it. :thumbsup2:
  • FRST results
  • Addition log

Edited by Oh My, 22 July 2013 - 08:58 AM.

Gary
 
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"For unto us a Child is born, Unto us a Son is given;"

#5 Oh My!

Oh My!

    Adware and Spyware and Malware.....


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Posted 26 July 2013 - 02:40 PM

Greetings,

===================================================

3 Day Bump

It has been more than 3 days since my last post.
  • Do you still need help with this?
  • If after 48hrs you have not replied to this thread then it will have to be closed.

Gary
 
If I do not reply within 24 hours please send me a Personal Message.

"For unto us a Child is born, Unto us a Son is given;"

#6 Oh My!

Oh My!

    Adware and Spyware and Malware.....


  • Malware Response Instructor
  • 38,200 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:California
  • Local time:08:20 PM

Posted 28 July 2013 - 08:37 AM

Due to the lack of feedback, this topic is now closed.

In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days.

Please include a link to your topic in the Private Message. Thank you.
Gary
 
If I do not reply within 24 hours please send me a Personal Message.

"For unto us a Child is born, Unto us a Son is given;"




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