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FBI Virus has robbed my copmuter of important files


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#1 jostonboe

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Posted 12 July 2013 - 03:26 PM

FBI Money Pak virus hijacked startup page. Startup page was frozen and could not do anything.
it would not reboot in any safe mode operation; and after some reading, finally got into safe mode by going to "command prompt" and shut down the administrator account (per direction.) Article in Tech-recipes.com)

Deleted FBI virus running Malwarebytes and secondly Spybot.

NOW THE PROBLEM IS......i CANNOT DOWNLOAD ANYTHING. Downloads say there is a virus; and will not save files. also in services "BITS" is missing.

Update history is gone.; and probably other things are missing to.

System is Vista 32bit home premium
PC System Model D5468AT-ABA ALONPAV
System Manufacturer HP Pavilion 06

Please advise me what steps to do, and in what order.
Have some familiarity with PC, but can definetely follow directions; and will
report back and follow up.

Hope you can help me.

Jostonboe


Edited by hamluis, 12 July 2013 - 03:55 PM.
Moved from Vista to Am I Infected - Hamluis.


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#2 Broni

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Posted 12 July 2013 - 07:08 PM

It looks like you're also infected with ZeroAccess rootkit.

It'll require elevated help.

 

Please follow the instructions in THIS GUIDE starting at Step 6. If you cannot complete a step, skip it and continue.

Once the proper logs are created, then make a NEW TOPIC and post it HERE. Please include a description of your computer issues, what you have done to resolve them, and a link to this topic.

If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

It would be helpful if you post a note here once you have completed the steps in the guide and have started your topic in malware removal. Good luck and be patient.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.

 

NOTE 1. Use another computer to download necessary tools and USB flash drive to transfer them to bad computer.

NOTE 2. Install Panda USB Vaccine, or BitDefender’s USB Immunizer on GOOD computer to protect it from any infected USB device.
 


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#3 jostonboe

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Posted 28 July 2013 - 09:31 AM

thanks for the advice.

 

sorry fopr delay in reply, sidelined w/ illness.

 

pc OK now.



#4 Broni

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Posted 28 July 2013 - 12:16 PM

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