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BSOD - Windows 7 / Possible Memory Issue?


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#1 phidelt649

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Posted 12 July 2013 - 10:28 AM

Hey everyone,

 

I'm back with another computer issue. First, as usual, I truly appreciate this community and the help it gives. The BSODs have happened maybe once every two or three months, but I've now had four crashes in as many days.

 

The latest BSOD:

 

Problem Signature

Problem Event Name:    BlueScreen
  OS Version:    6.1.7601.2.1.0.256.48
  Locale ID:    1033
 

Additional information about the problem:
  BCCode:    1a
  BCP1:    0000000000041790
  BCP2:    FFFFFA8001493D90
  BCP3:    000000000000FFFF
  BCP4:    0000000000000000
  OS Version:    6_1_7601
  Service Pack:    1_0
  Product:    256_1

Files that help describe the problem:
  C:\Windows\Minidump\071213-10686-01.dmp
  C:\Users\PDT649\AppData\Local\Temp\WER-19578-0.sysdata.xml

 

Minidump information can be found here: http://www.sendspace.com/file/pm7l42

 

My system:

-Windows 7 Professional - Up-to-date

 

-Crucial M4 CT128M4SSD2CCA 2.5" 128GB SATA III MLC Internal Solid State Drive (SSD) with Transfer Kit

 

-AMD FX-6100 Zambezi 3.3GHz Socket AM3+ 95W Six-Core Desktop Processor FD6100WMGUSBX

 

-GIGABYTE GA-990FXA-UD3 AM3+ AMD 990FX SATA 6Gb/s USB 3.0 ATX AMD Motherboard

 

-CORSAIR Vengeance 16GB (4 x 4GB) 240-Pin DDR3 SDRAM DDR3 1600 (PC3 12800) Desktop Memory Model CML16GX3M4A1600C9B

 

-2x Seagate Barracuda XT ST32000641AS 2TB 7200 RPM 64MB Cache SATA 6.0Gb/s 3.5" Internal Hard Drive

 

 

The only new thing I've installed lately was Steam's app. I have since uninstalled it.

 

Thanks in advance!


 


Edited by phidelt649, 12 July 2013 - 10:31 AM.


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#2 Anshad Edavana

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Posted 12 July 2013 - 11:05 AM

Hi

 

Thanks for providing the basic info and dumps. We will keep you posted after analyzing the dumps. In the meantime please test your memory thoroughly using the free tool Memtest86+. Please follow instructions in the below link exactly.

 

http://www.sevenforums.com/tutorials/105647-ram-test-memtest86.html

 

 

You should run at least seven or more passe with memtest for accurate result. I suggest at least 10 passes. It will take several hours to complete so better to run overnight. More time you run it, more accurate will be the result.

 

This nice video will also help you understand the process better.

 

 

Please report the result shown by memtest86+ in next reply (errors column ).


Edited by Anshad Edavana, 12 July 2013 - 11:06 AM.


#3 phidelt649

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Posted 12 July 2013 - 11:16 AM

I'm running memtest as we speak. My tower is making a low pitched buzzing noise. Is this normal?

EDIT: Strike that, the buzzing has stopped.

Edited by phidelt649, 12 July 2013 - 11:37 AM.


#4 Anshad Edavana

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Posted 12 July 2013 - 12:19 PM

Hi

 

Take your time and maximum stress test the memory. Report after running the test for fair time and i will post the next steps depending upon the result. Please note that as we are in different time zones, a delay can be expected in the reply.



#5 phidelt649

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Posted 12 July 2013 - 12:42 PM

How many passes should I make? I just ran the first one and it took 2hrs with zero errors.

Also of note, the buzzing sound has returned.

Edited by phidelt649, 12 July 2013 - 12:43 PM.


#6 Anshad Edavana

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Posted 12 July 2013 - 01:12 PM

Hi

 

I recommend 10 passes. As i said earlier it will take a long time to complete. It is better to leave the system with memtest running and do other regular tasks. Running memtest is also a good method to test one's patience  :lmao:

 

The buzzing sound might be coming from either the SMPS or one of the system fan. Ty to narrow down the source of it. 

 

Also in your next reply, please  include the following.

 

:step1: Generate a report about your system using Speccy by reading the guide below.

 
 
 Post the web link displayed by Speccy in next reply.

 

:step2: Download and run Minitoolbox from http://www.bleepingcomputer.com/download/minitoolbox/

 
    Run the tool and only select the following tick boxes.
 
    -List last 10 Event viewer errors
    -List installed programs
    -List devices
    -List users, partition and memory size
 
Now click "Go" and post the output in next reply  (or upload the result.txt with dump files) 

 

If you have any more dumps which you didn't uploaded, please include it also.



#7 phidelt649

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Posted 13 July 2013 - 09:27 AM

I have attached the contents of my minidump folder I have in addition to the minibox document: http://www.sendspace.com/file/kbhix4

 

Speccy: http://speccy.piriform.com/results/XDqtI3qvpggJll8BCesKdjJ

 

Memory Test: 9 passes (I gave in at this point...) 0 errors



#8 Anshad Edavana

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Posted 13 July 2013 - 02:09 PM

Hi

 

I ran a basic analysis of all the dumps you posted. All dumps shows different error codes but the STOP 0x24 NTFS is the most repeated one. Generally it is an indication of a storage related issue. Please follow the below steps one by one. It is very important to do the steps exactly i described.

 

:step1: Update the SSD firmware.

 

Crucial is notoriously famous for buggy firmware which causes crashes and blue screens. Please update to the latest firmware immediately.

 

Bootable firmware update disk image  : http://www.crucial.com/firmware/m4/070H/ISO_crucial-c400.070H.07.00.zip

 

Burn the ISO using any image burning tool like Imgburn ISOrecorder ( or any disk writing tool with image to disk option )

 

http://www.imgburn.com/?act=download

 

Detailed instructions on how to update the firmware using the CD : http://www.crucial.com/firmware/m4/070H/Crucial_m4_Firmware_Update_070H.pdf

 

:step2: Update your system BIOS 

 

GA-990FXA-UD3 revision one BIOS and utilities  : http://www.gigabyte.com/products/product-page.aspx?pid=3894#bios

 

:step3: Remove kaspersky for testing.

 

 I know that you may paid for the Kaspersky but removing it for testing is necessary. Kernel made drivers used by this program is directly blamed in some crash dumps. Run the official removal tool to uninstall it completely without leaving any remnants.

 

http://support.kaspersky.com/common/service.aspx?el=1464

 

After testing how the system works, we can decide whether to re-install it or not. For now, leave the system without any AV programs for a couple of days.

 

:step4: Remove the below programs (control Panel -->Programs ) . They are absolute bloatwares and known to cause various issues to Windows. Remove them immediately.

 

     Easy Tune 6

     

     EasySaver

 

     ON_OFF Charge

 

:step5: Update the graphics driver.

 

   Uninstall the Nvidia driver components in the following order.

 

   NVIDIA Update 1.11.3

 

   NVIDIA 3D Vision

 

   NVIDIA PhysX

 

   NVIDIA Graphics Driver  (This should be the last Nvidia item to be removed from the control panel)

 

 

Now download the latest driver from the below link.

 

http://www.nvidia.com/object/win8-win7-winvista-64bit-320.49-whql-driver.html

 

While installing the driver, choose custom (advanced install ) and select only Nvidia Graphic driver and Physx. Also put a tick on the clean install box.

 

cleaninstallnvidia.jpg

 

:step6: Update DirectX by running the update tool

 

http://www.microsoft.com/en-in/download/details.aspx?id=35

 

:step7: Update the chipset driver to latest.

 

http://www2.ati.com/drivers/13-4_vista_win7_win8_32-64_sb.exe

 

 

Once again, make sure to complete all the steps as requested. Report how the system works and upload the new crash dumps (if any , i hope to not ). 

 

 

One other thing you should check is to keep an eye on the graphic card temperature periodically.

Graphics
Acer H203H (1600x900@60Hz)
1024MB NVIDIA GeForce 9400 GT (BFG Tech): 83 °C
Hard Drives

Speccy reported  very high temps for graphic card which is abnormal. Check whether it's fan is working or the heat sink fins blocked by dusts. You can use the Speccy to monitor the temperatures on regular intervals.


Edited by Anshad Edavana, 13 July 2013 - 11:56 PM.


#9 phidelt649

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Posted 14 July 2013 - 08:08 PM

Thanks for getting back to me! I work a double tomorrow, so I will be doing most of this stuff Tuesday/Wednesday. Once I complete all of this, how will I know my PC is actually stable?



#10 Anshad Edavana

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Posted 14 July 2013 - 11:09 PM

Hi

 

After doing the above steps, continuously run the system. Stress test the system by playing games and other softwares which generally leads to the BSOD. Report how the system works. 



#11 phidelt649

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Posted 16 July 2013 - 07:54 AM

Question, on the motherboard BIOS update, which one do I choose? The top one that says Beta Version?

Side note: I completed the SSD firmware update and got a warning that said Error Occurred Firmware May not have installed correctly or something to that effect. I ran the update again and it showed that I had the most current version. Is this okay?

 

EDIT 2: I followed this process:

 

1) Click on the Start menu
2) Open Control panel> System> Hardware
3) Select device manager
4) Expand disk drives
5) Right click on the drive and select properties
6) Select details tab > select hardware lds from the drop down menu and the firmware version will be displayed towards the right hand side.

 

And it shows that my SSD is running the 070H firmware, so I'm guessing the update worked?


Edited by phidelt649, 16 July 2013 - 08:48 AM.


#12 Anshad Edavana

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Posted 16 July 2013 - 12:22 PM

Hi

 

Yes, that is the latest available firmware version so i guess you did it in the right way.

 

Yes, we need the latest Motherboard BIOS  as it specifically includes an AHCI ROM update. Since our issue is storage related, that is the one we want.


Edited by Anshad Edavana, 16 July 2013 - 12:22 PM.


#13 phidelt649

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Posted 17 July 2013 - 06:07 PM

I don't really have any video games but I have both Illustrator and Photoshop CS5. I ran Firefox, iTunes, Photoshop, and Illustrator together and didn't get any issues. However, today, with only Firefox running, I noticed it was really, really laggy. I checked my task manager and it was over 400,000k. As I typed this now, it is sitting at 292,000. I've never really had this issue with FIrefox before. Could any of the changes I made be responsible? If not, is there a way to fix it?

 

Also, I re-ran Speccy after opening up my case and air-dusting everything. My graphics card is currently running between 62-67C, is that acceptable? Or still too hot?


Edited by phidelt649, 17 July 2013 - 06:32 PM.


#14 Anshad Edavana

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Posted 18 July 2013 - 02:05 AM

Hi

 

GPU temperature look fine. If it reaches 80 C or above, that is considered bad.

 

How other browsers like Google chrome  work ? . Browser lagging can be often caused by third party tool bars. Please follow the below instructions to clean any malicious tool bars and potentially unwanted programs from the systems.

 

:step1: Make sure to remove Kaspersky as instructed. Create a system restore point before proceeding to the next steps.

 

http://www.sevenforums.com/tutorials/697-system-restore-point-create.html

 

 

:step2: Download and run Adwcleaner from the below link.

 

http://www.bleepingcomputer.com/download/adwcleaner/

 

The Search button will cause AdwCleaner to search your computer for unwanted programs and then display a log showing the various files, folders, and registry entries used by these programs.

 

To delete these unwanted programs simply click on the Delete button, which will cause AdwCleaner to reboot your computer and remove the files and registry entries associated with the various adware that you are removing.  On reboot, AdwCleaner will display a log showing the files, folders, and registry entries that were removed.

 

:step3: Download and run Junkware removal tool from the below link.

 

http://www.bleepingcomputer.com/download/junkware-removal-tool/

 

Simply run it to scan and remove hidden bloatwares.

 

 

Those two will take care of any malicious toolbars or browser helper objects which slows down the browsers. Now you need an active malware protection. Below softwares will do the job without slowing down the system.

 

:step4: Download and install Malwarebytes free.

 

http://www.bleepingcomputer.com/download/malwarebytes-anti-malware/

 

While installing, unselect the option to start trial. We only need the on demand scanner.

 

mbam.png 

 

Update it and run a full scan. Delete any threats it founds.

 

:step5: Download and install Microsoft Security Essentials.

 

http://www.microsoft.com/en-in/download/details.aspx?id=5201

 

MSE is developed by Microsoft itself and thus won't crash Windows like third party antivirus programs. 

 

Running a full scan with MSE and Malwarebytes once in a week is highly effective to protect against dangerous malwares. 

 

Other things you should do is to keep the version of Java and flash player up to date. 

 

http://www.java.com/en/download/installed.jsp

 

http://helpx.adobe.com/flash-player/kb/find-version-flash-player.html

 

Also don't open too many tabs or browser Windows at the same time. It may slow down the browser.


Edited by Anshad Edavana, 18 July 2013 - 02:09 AM.


#15 phidelt649

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Posted 24 July 2013 - 02:43 PM

Hey there, I'm back. Couple updates..

 

I haven't performed your above tasks yet (been working). However, in the past four days, my computer has crashed twice. The first one didn't get me a BSOD. Everything just went black. The second one just occurred. Neither one generated a minidump file. Both occurred while I was using Firefox (if that's relevant). The one that just happened gave me a BAD_POOL_HEAD error. When I restarted, I got to a black screen where I could move my mouse. I hard-reset the tower and was given the option of searching for a startup repair (which found absolutely nothing). I turned the power back on and everything booted up fine.

 

I did reinstall Kaspersky after the original fix and everything had run stable. I'm not sure what I can give you diagnostically for this one. Please advise? Also, I am planning on doing what you mentioned in your last post (Adwcleaner, etc) tomorrow on my day off.

 

Thanks again SO MUCH for your help. I truly appreciate it as I would be lost if I was trying to figure this out on my own.






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