Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Infected with ZeroAccess rootkit


  • This topic is locked This topic is locked
20 replies to this topic

#1 sms1295

sms1295

  • Members
  • 23 posts
  • OFFLINE
  •  
  • Local time:02:36 AM

Posted 11 July 2013 - 09:14 PM

I've been told my daughter's laptop has the ZeroAccess rootkit.  I've the dds program and have attached the files.  Any help would be appreciated.

 

sms1295

Attached Files

  • Attached File  dds.zip   6.41KB   2 downloads
  • Attached File  dds.txt   22.32KB   1 downloads


BC AdBot (Login to Remove)

 


#2 TB-Psychotic

TB-Psychotic

  • Malware Response Team
  • 6,349 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:08:36 AM

Posted 12 July 2013 - 03:59 AM

Hi there,
my name is Marius and I will be assisting you with your Malware related problems.

Before we move on, please read the following points carefully.

  • First, read my instructions completely. If there is anything that you do not understand kindly ask before proceeding.
  • Perform everything in the correct order. Sometimes one step requires the previous one.
  • If you have any problems while you are follow my instructions, Stop there and tell me the exact nature of your problem.
  • Do not run any other scans without instruction or Add/ Remove Software unless I tell you to do so. This would change the output of our tools and could be confusing for me.
  • Post all Logfiles as a reply rather than as an attachment unless I specifically ask you. If you can not post all logfiles in one reply, feel free to use more posts.
  • If I don't hear from you within 3 days from this initial or any subsequent post, then this thread will be closed.
  • Stay with me. I will give you some advice about prevention after the cleanup process. Absence of symptoms does not always mean the computer is clean.
  • My first language is not english. So please do not use slang or idioms. It could be hard for me to read. Thanks for your understanding.

 

 

 

 

Scan with Malwarebytes Anti-Rootkit

Please download Malwarebytes Anti-Rootkit from here Malwarebytes : Malwarebytes Anti-Rootkit and save it to your desktop.

Be sure to print out and follow the instructions provided on that same page.

Caution: This is a beta version so please be sure to read the disclaimer and back up any important data before using.

  • Double click the mbar.zip file to open it, then 'Extract all files'.
  • Double click the mbar folder to open it, then double click mbar.exe to start the tool.

Check for Updates, then Scan your system for malware

If malware is found, do NOT press the Cleanup button yet. Click EXIT.

I'd like to see the log first so I can see what it sees. You'll find the log in that mbar folder as MBAR-log-***.txt . Please attach that to your next reply.


Proud Member of UNITE & TB
 
My help is free, however, if you want to support my fight against malware, click here --> btn_donate_SM.gif <--(no worries, every little bit helps)

#3 sms1295

sms1295
  • Topic Starter

  • Members
  • 23 posts
  • OFFLINE
  •  
  • Local time:02:36 AM

Posted 12 July 2013 - 11:10 PM

I've attached the log from Malwarebytes : Malwarebytes Anti-Rootkit .  I didn't run the clean option.

 

Attached Files



#4 TB-Psychotic

TB-Psychotic

  • Malware Response Team
  • 6,349 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:08:36 AM

Posted 14 July 2013 - 08:35 AM

Run another scan with mbar.exe and click the CleanUp button. It will require a reboot.

When it has rebooted, run another scan with mbar.exe and click CleanUp again if necessary.

Send the mbar-log.txt along with an update on machine behavior.


Proud Member of UNITE & TB
 
My help is free, however, if you want to support my fight against malware, click here --> btn_donate_SM.gif <--(no worries, every little bit helps)

#5 sms1295

sms1295
  • Topic Starter

  • Members
  • 23 posts
  • OFFLINE
  •  
  • Local time:02:36 AM

Posted 14 July 2013 - 12:37 PM

I did the scan again and ran the clean-up this time, and rebooted.   On the reboot the issue is still tire.  I did the scan again which found no issues.  I've attached the log.

Attached Files



#6 TB-Psychotic

TB-Psychotic

  • Malware Response Team
  • 6,349 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:08:36 AM

Posted 15 July 2013 - 12:49 AM

Combofix

Combofix should only be run when adviced by a team member!

Link


Important - Save the file to your desktop!


  • Deactivate any and all of your antivirus programs /spyware scanners - they can prevent CF from doing its work.
  • Run Combofix.exe


When finished, Combofix creates a log file named C:\Combofix.txt. Please post its content in your next reply.

Note: When receiving an error message containing ""Illegal operation attempted on a registry key that has been marked for deletion" simply restart your computer to fix this.


Proud Member of UNITE & TB
 
My help is free, however, if you want to support my fight against malware, click here --> btn_donate_SM.gif <--(no worries, every little bit helps)

#7 sms1295

sms1295
  • Topic Starter

  • Members
  • 23 posts
  • OFFLINE
  •  
  • Local time:02:36 AM

Posted 16 July 2013 - 09:13 AM

I have completed running Combofix and have attached the log.

 

Attached Files



#8 TB-Psychotic

TB-Psychotic

  • Malware Response Team
  • 6,349 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:08:36 AM

Posted 16 July 2013 - 09:59 AM

Combofix

Combofix should only be run when adviced by a team member!

Link


Important - Save the file to your desktop!


  • Deactivate any and all of your antivirus programs /spyware scanners - they can prevent CF from doing its work.
  • Run Combofix.exe


When finished, Combofix creates a log file named C:\Combofix.txt. Please post its content in your next reply.

Note: When receiving an error message containing ""Illegal operation attempted on a registry key that has been marked for deletion" simply restart your computer to fix this.

 

 

 

 

 

Attached Files


Proud Member of UNITE & TB
 
My help is free, however, if you want to support my fight against malware, click here --> btn_donate_SM.gif <--(no worries, every little bit helps)

#9 sms1295

sms1295
  • Topic Starter

  • Members
  • 23 posts
  • OFFLINE
  •  
  • Local time:02:36 AM

Posted 16 July 2013 - 01:52 PM

Are you saying to run Combofix.exe  again?



#10 TB-Psychotic

TB-Psychotic

  • Malware Response Team
  • 6,349 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:08:36 AM

Posted 16 July 2013 - 11:54 PM

Oops, that were the wrong instructions, seems that I have hit the wrong button.

Sorry for that.

 

 

 

Combofix scripting

1. Close any open browsers.

2. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

3. Download the attached CFScript.txt and save it to the location where Combofix is.


CFScriptB-4.gif


Refering to the picture above, drag CFScript into ComboFix.exe

When finished, it shall produce a log for you at C:\ComboFix.txt which I will require in your next reply.

Attached Files


Proud Member of UNITE & TB
 
My help is free, however, if you want to support my fight against malware, click here --> btn_donate_SM.gif <--(no worries, every little bit helps)

#11 sms1295

sms1295
  • Topic Starter

  • Members
  • 23 posts
  • OFFLINE
  •  
  • Local time:02:36 AM

Posted 17 July 2013 - 09:56 PM

I completed the next task and have attached the log

Attached Files



#12 TB-Psychotic

TB-Psychotic

  • Malware Response Team
  • 6,349 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:08:36 AM

Posted 18 July 2013 - 01:22 AM

Full System Scan with Malwarebytes Antimalware

  • If not existing, please download Malwarebytes' Anti-Malware to your desktop.
  • Double-click mbam-setup.exe and follow the prompts to install the program.
  • At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.


If the program is already installed:
  • Run Malwarebytes Antimalware
  • If an update is found, it will download and install the latest version.
  • Once the program has loaded, select Perform fullscan, place a checkmark on all hard drives, then click Scan.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Be sure that everything is checked, and click Remove Selected.
  • When completed, a log will open in Notepad. Please save it to a convenient location.
  • The log can also be found here:
    C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\log-date.txt
  • Or at C:\Program Files\Malwarebytes' Anti-Malware\Logs\log-date.txt
  • Post that log back here.

 

 

 

Scan with ESET Online Scan

Please go to here to run the online scannner from ESET.

  • Turn off the real time scanner of any existing antivirus program while performing the online scan
  • Tick the box next to YES, I accept the Terms of Use.
  • Click Start
  • When asked, allow the activex control to install
  • Click Start
  • Make sure that the option Remove found threats is unticked
  • Click on Advanced Settings and ensure these options are ticked:
    • Scan for potentially unwanted applications
    • Scan for potentially unsafe applications
    • Enable Anti-Stealth Technology
  • Click Scan
  • Wait for the scan to finish
  • If any threats were found, click the 'List of found threats' , then click Export to text file....
  • Save it to your desktop, then please copy and paste that log as a reply to this topic.


Proud Member of UNITE & TB
 
My help is free, however, if you want to support my fight against malware, click here --> btn_donate_SM.gif <--(no worries, every little bit helps)

#13 sms1295

sms1295
  • Topic Starter

  • Members
  • 23 posts
  • OFFLINE
  •  
  • Local time:02:36 AM

Posted 19 July 2013 - 09:07 AM

The logs from the requested scans.   Thank you for helping me with this.

Attached Files



#14 TB-Psychotic

TB-Psychotic

  • Malware Response Team
  • 6,349 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:08:36 AM

Posted 20 July 2013 - 04:41 AM

Combofix scripting

1. Close any open browsers.

2. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

3. Download the attached CFScript.txt and save it to the location where Combofix is.


CFScriptB-4.gif


Refering to the picture above, drag CFScript into ComboFix.exe

When finished, it shall produce a log for you at C:\ComboFix.txt which I will require in your next reply.

 

 

 

 

Then we can do the cleanup - if you are facing any issues, report that immediately.

Delete junk with adwCleaner


Please download AdwCleaner to your desktop.


  • Run adwcleaner.exe.
  • Hit delete.
  • When the run is finished, it will open up a text file.
  • Please post its contents within your next reply.
  • You´ll find the log file at C:\AdwCleaner[S1].txt also.


SecurityCheck

Please download SecurityCheck: LINK1 LINK2

  • Save it to your desktop, start it and follow the instructions in the window.
  • After the scan finished the (checkup.txt) will open. Copy its content to your thread.

Attached Files


Edited by TB-Psychotic, 20 July 2013 - 04:41 AM.

Proud Member of UNITE & TB
 
My help is free, however, if you want to support my fight against malware, click here --> btn_donate_SM.gif <--(no worries, every little bit helps)

#15 sms1295

sms1295
  • Topic Starter

  • Members
  • 23 posts
  • OFFLINE
  •  
  • Local time:02:36 AM

Posted 21 July 2013 - 10:18 PM

Here are the three logs.  Thank you for helping me.

Attached Files






0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users