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Infected with Internet Security Blocking me from accessing the Internet


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3 replies to this topic

#1 huntertyson30127

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Posted 11 July 2013 - 07:32 PM

I just got on my computer today then suddenly I tried to acces the internet, The Internet Security Popped up and said your computer is infected. I am trying to remove that, Cause I know THATS the virus, and I used the instructions on the Malwarebytes And I removeed the Viruses and 4 are left and I try to remove them, The whole Computer Freezes. EVERYTIME I do that. I have to go through the WHOLE scan to get back. I just wanna know how to remove it. It says in Normal Windows it has a little "Shield" Beside the icon on Malwarebytes. Everytime I open it the little task then in the bottom right corner says: "Cannot open MalewareBytes Because it is infected by 32/ I dont know this part .worm

And I go to safe mode, And it freezes EVERYTIME I try to remove all. Please help me. I gave out all the details I can. And the DDS Text files and Attach Files are attached. Thank you!

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#2 huntertyson30127

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Posted 11 July 2013 - 07:34 PM

I am sorry for sone grammer failurs. Hope you can understand!



#3 nasdaq

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Posted 16 July 2013 - 08:52 AM

Hello, Welcome to BleepingComputer.
I'm nasdaq and will be helping you.

If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed.
===

--RogueKiller--
  • Download & SAVE to your Desktop RogueKiller for 32bit or Roguekiller for 64bit
  • Quit all programs that you may have started.
  • Please disconnect any USB or external drives from the computer before you run this scan!
  • For Vista or Windows 7, right-click and select "Run as Administrator to start"
  • For Windows XP, double-click to start.
  • Wait until Prescan has finished ...
  • Then Click on "Scan" button
  • Wait until the Status box shows "Scan Finished"
  • click on "delete"
  • Wait until the Status box shows "Deleting Finished"
  • Click on "Report" and copy/paste the content of the Notepad into your next reply.
  • The log should be found in RKreport[1].txt on your Desktop
  • Exit/Close RogueKiller+
===

Search and delete the AdWare, PUP (Potentially Unwanted Program) installed on your computer.

Please download AdwCleaner by Xplode onto your Desktop.
  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click on Delete tab follow the prompts.
  • A log file will automatically open after the scan has finished.
  • Please post the content of that log file with your next answer.
  • You can find the log file at C:\AdwCleaner[Rn].txt (n is a number).
===

thisisujrt.gif Please download
Junkware Removal Tool to your Desktop.
  • Please close your security software to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista or 7, right-mouse click it and select Run as administrator.
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete, depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your Desktop and will automatically open.
  • Please post the contents of JRT.txt into your reply.
===

Please paste the logs in your next reply, DO NOT ATTACH THEM
Let me know what problem persists.

#4 nasdaq

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Posted 22 July 2013 - 07:01 AM

Due to the lack of feedback, this topic is now closed.

In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days.

Please include a link to your topic in the Private Message. Thank you.




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