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PC freezes then "reboot and select proper boot device" blackscreen appears


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4 replies to this topic

#1 Hedgeyz

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Posted 11 July 2013 - 01:49 PM

Hi,

 

New to the forum. I am not great in troubleshooting but this problem has stumped me bigtime. 

 

My 2 year old build (windows 7, SSD with OS on it) has worked great... until now. After random processes or even when removing usb headset, it will freeze, the only way to get it out of that state is reset button. After restart i get the black screen saying reboot and select proper boot device so i need to hit reset again then it works. Sometimes it will go to black screen even after idling for a while.

 

I am attaching a diagnose report not sure if it has elements necessary to understand whats going on. 

 

I tried unplugging and cleaning sata ports as well as removing and replacing MB battery... Still happens, please help!!

 

 

 

 

Attached Files



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#2 dc3

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Posted 11 July 2013 - 02:09 PM

Welcome to BC.

 

Please use the following link to provide us with information about your computer so that we can assist you.
 

 

Please download MiniToolBox  , save it to your desktop and run it.
 
 Checkmark the following checkboxes:
 
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
 Click on Go to start the scan.  Once it is finished highlight the text, copy it and paste it in your next post.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#3 Hedgeyz

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Posted 11 July 2013 - 03:50 PM

Hi, thanks for prompt response, please see below my speccy:

 

http://speccy.piriform.com/results/GrJXk8zhX3OITQXgZjogD1T

 

And  here goes minitoolbox info, thanks for your help.

 

 

MiniToolBox by Farbar Version: 16-06-2013
Ran by Rob (administrator) on 10-07-2013 at 04:49:13
Running from "C:\Users\Rob\Desktop"
Windows 7 Home Premium Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (07/10/2013 04:35:07 AM) (Source: CltMngSvc) (User: )
Description: CltMngSvcServiceInstall: Fail to Start serviceSearch Protect by Conduit Updater (Error: 1056)

Error: (07/10/2013 04:34:47 AM) (Source: CltMngSvc) (User: )
Description: CltMngSvcServiceInstall: Fail to Start serviceSearch Protect by Conduit Updater (Error: 1056)

Error: (07/10/2013 04:22:57 AM) (Source: Microsoft-Windows-LoadPerf) (User: NT AUTHORITY)
Description: Unloading the performance counter strings for service WmiApRpl (WmiApRpl) failed. The first DWORD in the Data section contains the error code.

Error: (07/10/2013 04:22:57 AM) (Source: Microsoft-Windows-LoadPerf) (User: NT AUTHORITY)
Description: The performance strings in the Performance registry value is corrupted when process Performance extension counter provider. The BaseIndex value from the Performance registry is the first DWORD in the Data section, LastCounter value is the second DWORD in the Data section, and LastHelp value is the third DWORD in the Data section.

Error: (07/10/2013 04:19:49 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (07/10/2013 02:51:26 AM) (Source: Microsoft-Windows-LoadPerf) (User: NT AUTHORITY)
Description: Unloading the performance counter strings for service MSDTC Bridge 4.0.0.0 (MSDTC Bridge 4.0.0.0) failed. The first DWORD in the Data section contains the error code.

Error: (07/10/2013 02:51:26 AM) (Source: Microsoft-Windows-LoadPerf) (User: NT AUTHORITY)
Description: The performance strings in the Performance registry value is corrupted when process Performance extension counter provider. The BaseIndex value from the Performance registry is the first DWORD in the Data section, LastCounter value is the second DWORD in the Data section, and LastHelp value is the third DWORD in the Data section.

Error: (07/10/2013 02:51:26 AM) (Source: Microsoft-Windows-LoadPerf) (User: NT AUTHORITY)
Description: Unloading the performance counter strings for service MSDTC Bridge 4.0.0.0 (MSDTC Bridge 4.0.0.0) failed. The first DWORD in the Data section contains the error code.

Error: (07/10/2013 02:51:26 AM) (Source: Microsoft-Windows-LoadPerf) (User: NT AUTHORITY)
Description: The performance strings in the Performance registry value is corrupted when process Performance extension counter provider. The BaseIndex value from the Performance registry is the first DWORD in the Data section, LastCounter value is the second DWORD in the Data section, and LastHelp value is the third DWORD in the Data section.

Error: (07/10/2013 02:51:26 AM) (Source: Microsoft-Windows-LoadPerf) (User: NT AUTHORITY)
Description: Unloading the performance counter strings for service SMSvcHost 4.0.0.0 (SMSvcHost 4.0.0.0) failed. The first DWORD in the Data section contains the error code.


System errors:
=============
Error: (07/10/2013 02:55:02 AM) (Source: Service Control Manager) (User: )
Description: The ScRegSetValueExW call failed for FailureActions with the following error:
%%5

Error: (07/10/2013 02:34:25 AM) (Source: Service Control Manager) (User: )
Description: The ScRegSetValueExW call failed for FailureActions with the following error:
%%5

Error: (07/10/2013 02:21:28 AM) (Source: volsnap) (User: )
Description: The shadow copies of volume C: were aborted because the shadow copy storage could not grow due to a user imposed limit.

Error: (07/10/2013 02:08:02 AM) (Source: EventLog) (User: )
Description: The previous system shutdown at 2:02:58 AM on ?7/?10/?2013 was unexpected.

Error: (07/09/2013 09:31:42 PM) (Source: Service Control Manager) (User: )
Description: The ScRegSetValueExW call failed for FailureActions with the following error:
%%5

Error: (07/09/2013 09:31:42 PM) (Source: Service Control Manager) (User: )
Description: The Group Policy Client service did not shut down properly after receiving a preshutdown control.

Error: (07/09/2013 09:28:31 PM) (Source: Service Control Manager) (User: )
Description: The ScRegSetValueExW call failed for FailureActions with the following error:
%%5

Error: (07/09/2013 09:11:27 PM) (Source: Service Control Manager) (User: )
Description: The Network List Service service depends on the Network Location Awareness service which failed to start because of the following error:
%%1068

Error: (07/09/2013 09:11:27 PM) (Source: Service Control Manager) (User: )
Description: The Network List Service service depends on the Network Location Awareness service which failed to start because of the following error:
%%1068

Error: (07/09/2013 09:11:27 PM) (Source: Service Control Manager) (User: )
Description: The Network List Service service depends on the Network Location Awareness service which failed to start because of the following error:
%%1068


Microsoft Office Sessions:
=========================
Error: (07/10/2013 04:35:07 AM) (Source: CltMngSvc)(User: )
Description: CltMngSvcServiceInstall: Fail to Start serviceSearch Protect by Conduit Updater (Error: 1056)

Error: (07/10/2013 04:34:47 AM) (Source: CltMngSvc)(User: )
Description: CltMngSvcServiceInstall: Fail to Start serviceSearch Protect by Conduit Updater (Error: 1056)

Error: (07/10/2013 04:22:57 AM) (Source: Microsoft-Windows-LoadPerf)(User: NT AUTHORITY)
Description: WmiApRplWmiApRpl8F20300004D070000

Error: (07/10/2013 04:22:57 AM) (Source: Microsoft-Windows-LoadPerf)(User: NT AUTHORITY)
Description: Performance1637070000000000000000000009030000

Error: (07/10/2013 04:19:49 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (07/10/2013 02:51:26 AM) (Source: Microsoft-Windows-LoadPerf)(User: NT AUTHORITY)
Description: MSDTC Bridge 4.0.0.0MSDTC Bridge 4.0.0.08F20300004D070000

Error: (07/10/2013 02:51:26 AM) (Source: Microsoft-Windows-LoadPerf)(User: NT AUTHORITY)
Description: Performance1637070000000000000000000009030000

Error: (07/10/2013 02:51:26 AM) (Source: Microsoft-Windows-LoadPerf)(User: NT AUTHORITY)
Description: MSDTC Bridge 4.0.0.0MSDTC Bridge 4.0.0.08F20300004D070000

Error: (07/10/2013 02:51:26 AM) (Source: Microsoft-Windows-LoadPerf)(User: NT AUTHORITY)
Description: Performance1637070000000000000000000009030000

Error: (07/10/2013 02:51:26 AM) (Source: Microsoft-Windows-LoadPerf)(User: NT AUTHORITY)
Description: SMSvcHost 4.0.0.0SMSvcHost 4.0.0.08F20300004D070000


=========================== Installed Programs ============================

4500_G510gm_Help (Version: 000.0.439.000)
4500G510gm (Version: 000.0.423.000)
4500G510gm_Software_Min (Version: 000.0.423.000)
64 Bit HP CIO Components Installer (Version: 7.2.8)
Adobe AIR (Version: 2.7.0.19530)
Adobe Flash Player 11 ActiveX (Version: 11.7.700.224)
Adobe Flash Player 11 Plugin (Version: 11.7.700.224)
Adobe Reader X (10.1.7) (Version: 10.1.7)
Adobe Shockwave Player 12.0 (Version: 12.0.0.112)
AMD Accelerated Video Transcoding (Version: 12.5.100.21219)
AMD APP SDK Runtime (Version: 10.0.1084.4)
AMD Catalyst Install Manager (Version: 8.0.903.0)
AMD Drag and Drop Transcoding (Version: 2.00.0000)
AMD Media Foundation Decoders (Version: 1.0.71219.1540)
APB Reloaded
Apple Application Support (Version: 2.3.3)
Apple Mobile Device Support (Version: 6.1.0.13)
Apple Software Update (Version: 2.1.3.127)
Application Profiles (Version: 2.0.4292.33784)
ARMA 2: Operation Arrowhead Beta
AVG 2013 (Version: 13.0.3204)
AVG 2013 (Version: 13.0.3349)
AVG 2013 (Version: 2013.0.3349)
AVG Security Toolbar (Version: 15.3.0.11)
Battlefield Play4Free
Battlelog Web Plugins (Version: 0.80.0)
BattlEye for OA Uninstall
Blacklight: Retribution
Bonjour (Version: 3.0.0.10)
BufferChm (Version: 130.0.331.000)
Call of Duty: Modern Warfare 3
Call of Duty: Modern Warfare 3 - Multiplayer
Catalyst Control Center - Branding (Version: 1.00.0000)
Catalyst Control Center (Version: 2012.1219.1521.27485)
Catalyst Control Center Graphics Previews Common (Version: 2012.1219.1521.27485)
Catalyst Control Center InstallProxy (Version: 2012.1219.1521.27485)
Catalyst Control Center Localization All (Version: 2012.1219.1521.27485)
CCC Help Chinese Standard (Version: 2012.1219.1520.27485)
CCC Help Chinese Traditional (Version: 2012.1219.1520.27485)
CCC Help Czech (Version: 2012.1219.1520.27485)
CCC Help Danish (Version: 2012.1219.1520.27485)
CCC Help Dutch (Version: 2012.1219.1520.27485)
CCC Help English (Version: 2012.1219.1520.27485)
CCC Help Finnish (Version: 2012.1219.1520.27485)
CCC Help French (Version: 2012.1219.1520.27485)
CCC Help German (Version: 2012.1219.1520.27485)
CCC Help Greek (Version: 2012.1219.1520.27485)
CCC Help Hungarian (Version: 2012.1219.1520.27485)
CCC Help Italian (Version: 2012.1219.1520.27485)
CCC Help Japanese (Version: 2012.1219.1520.27485)
CCC Help Korean (Version: 2012.1219.1520.27485)
CCC Help Norwegian (Version: 2012.1219.1520.27485)
CCC Help Polish (Version: 2012.1219.1520.27485)
CCC Help Portuguese (Version: 2012.1219.1520.27485)
CCC Help Russian (Version: 2012.1219.1520.27485)
CCC Help Spanish (Version: 2012.1219.1520.27485)
CCC Help Swedish (Version: 2012.1219.1520.27485)
CCC Help Thai (Version: 2012.1219.1520.27485)
CCC Help Turkish (Version: 2012.1219.1520.27485)
ccc-utility64 (Version: 2012.1219.1521.27485)
Chivalry: Medieval Warfare
Cisco Connect (Version: 1.4.11160.2)
CrystalDiskInfo 5.6.2 (Version: 5.6.2)
D3DX10 (Version: 15.4.2368.0902)
Deal Spy (Version: 1.27.153.7)
Define Ext (Version: 8)
Definition Update for Microsoft Office 2010 (KB982726) 32-Bit Edition
Destinations (Version: 130.0.0.0)
DeviceDiscovery (Version: 130.0.372.000)
DocMgr (Version: 130.0.000.000)
DocProc (Version: 13.0.0.0)
doubleTwist (Version: 3.2.0.11764)
Dropbox (Version: 1.6.18)
eReg (Version: 1.20.138.34)
ESN Sonar (Version: 0.70.0)
Etron USB3.0 Host Controller (Version: 0.96)
Fax (Version: 130.0.418.000)
ffdshow [rev 2527] [2008-12-19] (Version: 1.0)
File Opener Pro
Fraps
Game Booster 3 (Version: 3.1)
GamersFirst LIVE!
GetSavin (Version: 1.1373574618)
Ghost Recon Online (NCSA-Live) (Version: 1.33.4068.2)
Google Chrome (Version: 27.0.1453.116)
Google Update Helper (Version: 1.3.21.145)
GPBaseService2 (Version: 130.0.371.000)
Hewlett-Packard ACLM.NET v1.1.0.0 (Version: 1.00.0000)
HP Customer Participation Program 13.0 (Version: 13.0)
HP Document Manager 2.0 (Version: 2.0)
HP Imaging Device Functions 13.0 (Version: 13.0)
HP Officejet 4500 G510g-m (Version: 13.0)
HP Product Detection (Version: 11.14.0001)
HP Smart Web Printing 4.5 (Version: 4.5)
HP Solution Center 13.0 (Version: 13.0)
HP Update (Version: 5.003.001.001)
HPDiagnosticAlert (Version: 1.00.0000)
HPProductAssistant (Version: 130.0.371.000)
IHA_MessageCenter (Version: 1.8.17)
Intel® Management Engine Components (Version: 7.0.0.1144)
Internet Explorer Toolbar 4.9 by SweetPacks (Version: 4.9.0000)
Java 7 Update 21 (Version: 7.0.210)
Java Auto Updater (Version: 2.1.9.5)
Java™ 6 Update 37 (Version: 6.0.370)
Junk Mail filter update (Version: 15.4.3502.0922)
Logitech SetPoint 6.32 (Version: 6.32.20)
Malwarebytes Anti-Malware version 1.75.0.1300 (Version: 1.75.0.1300)
MarketResearch (Version: 130.0.374.000)
marvell 91xx driver (Version: 1.0.0.1047)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
Microsoft .NET Framework 4 Extended (Version: 4.0.30319)
Microsoft Application Error Reporting (Version: 12.0.6015.5000)
Microsoft Office 2010 Service Pack 1 (SP1)
Microsoft Office Office 64-bit Components 2010 (Version: 14.0.6029.1000)
Microsoft Office Outlook 2010 (Version: 14.0.6029.1000)
Microsoft Office Outlook MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Proof (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Proof (French) 2010 (Version: 14.0.6029.1000)
Microsoft Office Proof (Spanish) 2010 (Version: 14.0.6029.1000)
Microsoft Office Proofing (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Shared 64-bit MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Shared MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Shared Setup Metadata MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Outlook 2010 (Version: 14.0.6029.1000)
Microsoft Security Client (Version: 4.2.0223.1)
Microsoft Security Essentials (Version: 4.2.223.1)
Microsoft Silverlight (Version: 5.1.20513.0)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.59193)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30411 (Version: 9.0.30411)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219 (Version: 10.0.40219)
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219 (Version: 10.0.40219)
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.51106 (Version: 11.0.51106.1)
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.51106 (Version: 11.0.51106)
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.51106 (Version: 11.0.51106)
MixiDJ V30 Toolbar (Version: 6.13.3.505)
Mozilla Firefox 22.0 (x86 en-US) (Version: 22.0)
Mozilla Maintenance Service (Version: 22.0)
Mozilla Thunderbird 16.0.2 (x86 en-US) (Version: 16.0.2)
MSVCRT (Version: 15.4.2862.0708)
MSVCRT_amd64 (Version: 15.4.2862.0708)
MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
MyFax® Print-to-Fax Assistant 64bit (Version: 2.6.0)
Network64 (Version: 130.0.374.000)
Network64 (Version: 140.0.221.000)
NVIDIA PhysX (Version: 9.10.0513)
OCR Software by I.R.I.S. 13.0 (Version: 13.0)
OpenOffice.org 3.4.1 (Version: 3.41.9593)
Opera 12.15 (Version: 12.15.1748)
Opera 12.16 (Version: 12.16.1860)
Optimizer Pro v3.0 (Version: 3.0)
Origin (Version: 8.2.6.475)
PlanetSide 2
Plantronics® GameCom 780 Software for Dolby® Headphone (Version: 1.00.0001)
PunkBuster Services (Version: 0.990)
Realtek Ethernet Controller Driver (Version: 7.72.410.2013)
Realtek High Definition Audio Driver (Version: 6.0.1.6526)
Scan (Version: 13.0.0.0)
Search Protect by conduit (Version: 1.5.0.71)
Skype Click to Call (Version: 6.9.12585)
Skype™ 6.5 (Version: 6.5.158)
SmartWebPrinting (Version: 130.0.373.000)
SolutionCenter (Version: 130.0.373.000)
Speccy (Version: 1.22)
Status (Version: 130.0.373.000)
Steam (Version: 1.0.0.0)
SweetPacks Updater Service (Version: 4.0.5.4)
swMSM (Version: 12.0.0.1)
TeamSpeak 3 Client (Version: 3.0.10.1)
TeamViewer 7 (Version: 7.0.14563)
The War Z
Toolbox (Version: 130.0.648.000)
TrayApp (Version: 130.0.376.000)
UE3Redist (Version: 1.00.0000)
Update for Microsoft .NET Framework 4 Client Profile (KB2468871) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2600217) (Version: 1)
Update for Microsoft .NET Framework 4 Extended (KB2468871) (Version: 1)
Update for Microsoft .NET Framework 4 Extended (KB2533523) (Version: 1)
Update for Microsoft .NET Framework 4 Extended (KB2600217) (Version: 1)
Update for Microsoft Office 2010 (KB2553181) 32-Bit Edition
Update for Microsoft Office 2010 (KB2553267) 32-Bit Edition
Update for Microsoft Office 2010 (KB2553310) 32-Bit Edition
Update for Microsoft Office 2010 (KB2553378) 32-Bit Edition
Update for Microsoft Office 2010 (KB2566458)
Update for Microsoft Office 2010 (KB2596964) 32-Bit Edition
Update for Microsoft Office 2010 (KB2598242) 32-Bit Edition
Update for Microsoft Office 2010 (KB2687503) 32-Bit Edition
Update for Microsoft Office 2010 (KB2687509) 32-Bit Edition
Update for Microsoft Office 2010 (KB2760631) 32-Bit Edition
Update for Microsoft Office 2010 (KB2767886) 32-Bit Edition
Update for Microsoft Outlook 2010 (KB2597090) 32-Bit Edition
Update for Microsoft Outlook 2010 (KB2687623) 32-Bit Edition
Update for Microsoft Outlook Social Connector 2010 (KB2553406) 32-Bit Edition
Update for Microsoft SharePoint Workspace 2010 (KB2589371) 32-Bit Edition
Updater By SweetPacks 2.0.0.586 (Version: 2.0.0.586)
Ventrilo Client for Windows x64 (Version: 3.0.8.0)
Visual Studio 2008 x64 Redistributables (Version: 10.0.0.2)
Visual Studio 2010 x64 Redistributables (Version: 13.0.0.1)
Vz In Home Agent (Version: 8.03.53)
Wajam (Version: 1.80)
Web Games Player Plugin
WebCake 3.00 (Version: 3.00)
WebReg (Version: 130.0.132.017)
Windows Live Communications Platform (Version: 15.4.3502.0922)
Windows Live Essentials (Version: 15.4.3502.0922)
Windows Live Essentials (Version: 15.4.3555.0308)
Windows Live ID Sign-in Assistant (Version: 7.250.4232.0)
Windows Live Installer (Version: 15.4.3502.0922)
Windows Live Language Selector (Version: 15.4.3555.0308)
Windows Live Mail (Version: 15.4.3502.0922)
Windows Live Messenger (Version: 15.4.3538.0513)
Windows Live MIME IFilter (Version: 15.4.3502.0922)
Windows Live Photo Common (Version: 15.4.3502.0922)
Windows Live PIMT Platform (Version: 15.4.3508.1109)
Windows Live SOXE (Version: 15.4.3502.0922)
Windows Live SOXE Definitions (Version: 15.4.3502.0922)
Windows Live UX Platform (Version: 15.4.3502.0922)
Windows Live UX Platform Language Pack (Version: 15.4.3508.1109)
Windows Live Writer (Version: 15.4.3502.0922)
Windows Live Writer Resources (Version: 15.4.3502.0922)
WinRAR 4.20 (32-bit) (Version: 4.20.0)
Xfire

========================= Memory info: ===================================

Percentage of memory in use: 30%
Total physical RAM: 8174.71 MB
Available physical RAM: 5714.25 MB
Total Pagefile: 16347.6 MB
Available Pagefile: 13789.36 MB
Total Virtual: 4095.88 MB
Available Virtual: 3990.09 MB

========================= Partitions: =====================================

1 Drive c: () (Fixed) (Total:59.4 GB) (Free:6.65 GB) NTFS
3 Drive e: () (Fixed) (Total:931.39 GB) (Free:353.9 GB) NTFS

========================= Users: ========================================

User accounts for \\ROB-PC

Administrator Guest Rob


**** End of log ****



#4 sflatechguy

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Posted 12 July 2013 - 02:04 PM

You have a number of registry errors which are prevent your performance counters from logging any information. According to Microsoft, the fix for that can be found here: http://technet.microsoft.com/en-us/library/cc775053%28WS.10%29.aspx

 

In addition, the "The ScRegSetValueExW call failed for FailureActions with the following error: %%5" message indicates there are problems with your AVG installation. Found this on the AVG forum -- they recommend disabling AVG self-protection: http://forums.avg.com/us-en/avg-forums?sec=thread&act=show&id=216800

It's not good practice to have two different antivirus programs installed and running. Pick either Microsoft Security or AVG, and delete the other one.



#5 Anshad Edavana

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Posted 12 July 2013 - 11:24 PM

I fully agree to the above suggestion. Even if you disable the real-time protection, AVG kernel mode drivers will be still active and may create problems. Please remove AVG completely using the official removal tool. You can download it from the below link.

 

http://download.avg.com/filedir/util/avgrem/avg_remover_stf_x64_2013_3341.exe

 

Running this tool will remove AVG without leaving any remnants.

 

 

http://www.bleepingcomputer.com/forums/t/186533/is-it-bad-to-run-multiple-antivirus-programs/

 

 

Also there are junk softwares in your system like Optimizer Pro v3.0, Conduit etc. Remove them completely.


Edited by Anshad Edavana, 12 July 2013 - 11:34 PM.





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