Toshiba Satellite - model # = PSLD8E-09D008EN
Using firefox the other day and the screen did freeze a few times other than that the laptop has been fine.
Last night a windows update happened the computer shut down and I went to bed. This morning it won't boot up just a black screen.
It's not my laptop and I have a file on there I really need today and some pictures.
Please can anyone help me get it started? Thank you in advance.
I've tried startup repair a few times now, though it won't show the restore point option.
>>>>> Now it says when I try system repair (7 times) :
Root cause found:
A patch is preventing the system from starting.
I have no windows disc or if i do i can't find it.
I don't know what to do? If anyone can help and fix me I'll be so grateful, I'm upset at the moment as really need my files.
Ok now I have got the system restore screen to show and there's four options
7/10/2013 6.00pm Install: Windows update
7/10/2013 8.44am System: Scheduled checkpoint <<
7/9/2013 5.14pm System: Scheduled checkpoint
7/9/2013 2.20am System: Scheduled checkpoint
I'm scared to press one without someone telling me to? Should I press the one I marked with arrows above?
Ok I chose the one I marked above but on the 'confirm disks to restore' page the only one ticked is the VISTA (C:) System do I just need this one to be restore or do I tick any others the options are:
I don't know what they mean so please please help if you're out there smart techie people.
OK I pressed what I said above and it restored the system and slowly booted up and I'm back in getting my files off quick in case it happens again. Will it or was this a one off thing? I'll be scared to do windows updates now if that was the problem with the 'patch' thing above.
So I think this question is solved but then again I don't know much about computers really and why they do the things the do.
Edited by ~ JJ ~, 11 July 2013 - 06:27 AM.