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Getting a Blue Screen of Death Occasionally

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#1 Robbie8592


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Posted 10 July 2013 - 11:31 PM

During the last couple of months my computer has been crashing occasionally. Today I decided to open a minidump to see what is going on. I would really appreciate it if you guys can help me out in how to fix this problem. Thank you.




Microsoft ® Windows Debugger Version 6.12.0002.633 X86
Copyright © Microsoft Corporation. All rights reserved.

Loading Dump File [C:\Windows\Minidump\071013-40997-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*C:\Symbols*http://msdl.microsoft.com/download/symbols
Executable search path is:
Windows 7 Kernel Version 7601 (Service Pack 1) MP (2 procs) Free x86 compatible
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7601.22318.x86fre.win7sp1_ldr.130505-1535
Machine Name:
Kernel base = 0x82c39000 PsLoadedModuleList = 0x82d79230
Debug session time: Wed Jul 10 22:47:16.772 2013 (UTC - 4:00)
System Uptime: 0 days 4:04:58.472
Loading Kernel Symbols
Loading User Symbols
Loading unloaded module list
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *

Use !analyze -v to get detailed debugging information.

BugCheck 100000D1, {4, 2, 0, 8aced055}

Unable to load image UrlFilter.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for UrlFilter.sys
*** ERROR: Module load completed but symbols could not be loaded for UrlFilter.sys
Probably caused by : NETIO.SYS ( NETIO!CalloutStreamDataInit+e )

Followup: MachineOwner

0: kd> !analyze -v
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *

An attempt was made to access a pageable (or completely invalid) address at an
interrupt request level (IRQL) that is too high.  This is usually
caused by drivers using improper addresses.
If kernel debugger is available get stack backtrace.
Arg1: 00000004, memory referenced
Arg2: 00000002, IRQL
Arg3: 00000000, value 0 = read operation, 1 = write operation
Arg4: 8aced055, address which referenced memory

Debugging Details:

READ_ADDRESS: GetPointerFromAddress: unable to read from 82d9882c
Unable to read MiSystemVaType memory at 82d78d80


8aced055 8b5004          mov     edx,dword ptr [eax+4]





LAST_CONTROL_TRANSFER:  from 8aced522 to 8aced055

a01e3710 8aced522 857b92a0 85e15144 a01e3730 NETIO!CalloutStreamDataInit+0xe
a01e3758 8aced8d4 a01e37f4 85e150c0 85e15128 NETIO!StreamInvokeCalloutAndNormalizeAction+0x2f
a01e3788 8aced9ef a01e37f4 85e150c0 85e15128 NETIO!StreamCalloutProcessData+0x31
a01e37c8 8acede55 a01e37f4 85e150c0 85e15128 NETIO!StreamCalloutProcessingLoop+0x55
a01e3834 8acdbf5c 00000014 8d643ee0 00000000 NETIO!StreamProcessCallout+0x128
a01e3898 8acc6b3e 00000014 86e8e9e0 85d727c8 NETIO!ProcessCallout+0x120
a01e390c 8acc521f 00000014 86e8e9e0 85d727c8 NETIO!ArbitrateAndEnforce+0xae
a01e3a1c 8acecadd 00000014 86e8e9e0 85d727c8 NETIO!KfdClassify+0x1c7
a01e3aa8 8acee33d 000b67ad 00000014 86e8e9e0 NETIO!StreamInternalClassify+0x84
a01e3b04 8ace9c87 00000014 85d726f0 85b9bb30 NETIO!StreamInject+0x13f
a01e3b48 8ae7dc40 00002cae 00000000 0000015f NETIO!FwppStreamInject+0xde
a01e3b80 a3dc0a8e 87d17dc8 00000000 00000000 fwpkclnt!FwpsStreamInjectAsync0+0x93
WARNING: Stack unwind information not available. Following frames may be wrong.
a01e3bd4 a3dc0b68 00000d7c 00002cae 00000000 UrlFilter+0x1a8e
a01e3bfc 82c68045 870e4618 86d86f68 86d86f68 UrlFilter+0x1b68
a01e3c14 82e3d8ec 8709c950 86d86f68 86d86fd8 nt!IofCallDriver+0x63
a01e3c34 82e3fccf 870e4618 8709c950 00000000 nt!IopSynchronousServiceTail+0x1f8
a01e3cd0 82e46ca1 870e4618 86d86f68 00000000 nt!IopXxxControlFile+0x6aa
a01e3d04 82c6e846 00000680 00000000 00000000 nt!NtDeviceIoControlFile+0x2a
a01e3d04 77307094 00000680 00000000 00000000 nt!KiSystemServicePostCall
0dc4eb90 00000000 00000000 00000000 00000000 0x77307094


8aced055 8b5004          mov     edx,dword ptr [eax+4]


SYMBOL_NAME:  NETIO!CalloutStreamDataInit+e

FOLLOWUP_NAME:  MachineOwner




FAILURE_BUCKET_ID:  0xD1_NETIO!CalloutStreamDataInit+e

BUCKET_ID:  0xD1_NETIO!CalloutStreamDataInit+e

Followup: MachineOwner



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#2 Anshad Edavana

Anshad Edavana

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Posted 10 July 2013 - 11:52 PM



:welcome:  to the BC forum.


If you installed any of the IOBit crapware in your system ( advanced system care ,Malware fighter etc ), uninstall them immediately. If the BSOD continues, please follow the below steps.


  :step1:  Open C:\Windows\Minidump folder. Copy and zip the entire contents and upload to any free file hosting site like Mediafire - http://www.mediafire.com/

        Post the download link to it in next reply.
:step2:  Generate a report about your system using Speccy by reading the guide below.
 Post the web link displayed by Speccy in next reply.
4 ) Download and run Minitoolbox from http://www.bleepingcomputer.com/download/minitoolbox/
    Run the tool and only select the following tick boxes.
    -List last 10 Event viewer errors
    -List installed programs
    -List devices
    -List users, partition and memory size
Now click "Go" and post the output in next reply  (or upload the result.txt with dump files) 

#3 Robbie8592

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Posted 31 December 2013 - 10:42 PM

Problem fixed. I stopped getting the blue screen of death once I uninstalled the IOBit software. Thank you so much.

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