Hi ... I'm trying to help a 75 year old friend of mine with his computer problems. Gateway computer running XP OS. The first problem is: We drag a shortcut icon (Google) from the desktop to the quick launch tool bar. But, after a shutdown and restart, the item is no longer on the QL tool bar. There is no problem with the three items we added previously, Outlook Express, Desktop, Notepad. We have tried various combinations of locked and unlocked tool bar settings. We have made sure that the icon is not "hidden" on the other side of the dividing bar.
The second problem: On every boot up an open folder appears on the screen. The folder is named C:\windows , and it is empty. We have tried entering System Configuration (msconfig) and looking for it in the startup tab. It isn't there. We don't know where else to look.