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Very slow computer, unable to change desktop background

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2 replies to this topic

#1 amp23


  • Members
  • 1 posts
  • Local time:02:56 AM

Posted 10 July 2013 - 04:23 PM



I am trying to fix my mother's computer that appears to be infected with something. It was running very slow, and was giving her a warning of low disk space. I checked how much space was available and there was 50MB (yes, MB) available. I downloaded and ran CCleaner and somehow, that free'd up over 60GB. So we are fine on space now.


Next, I ran Malwarebytes and performed a quick scan. It found 13 items. I made sure to click remove all. Unfortunately I didn't save the log file, so I cannot post it here. After removing all the infected files, I restarted the computer. It seemed to run a little bit better, but not a whole lot. 


Next I ran ComboFix and have all the logs that are required to post below:




DDS (Ver_2012-11-20.01) - NTFS_x86 
Internet Explorer: 8.0.6001.18702  BrowserJavaVersion: 1.6.0_31
Run by HP_Administrator at 14:05:27 on 2013-07-10
#Option MBR scan  is disabled.
============== Running Processes ================
\??\C:\Program Files\AVG\AVG2012\avgcsrvx.exe
c:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
c:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\AVG\AVG2012\avgwdsvc.exe
C:\Program Files\AVG\AVG2012\avgnsx.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Common Files\LightScribe\LSSrvc.exe
C:\Program Files\Malwarebytes' Anti-Malware\mbamscheduler.exe
C:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe
C:\Program Files\NVIDIA Corporation\NVIDIA Update Core\daemonu.exe
C:\Program Files\Microsoft\Search Enhancement Pack\SeaPort\SeaPort.exe
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE
C:\Program Files\AVG\AVG2012\AVGIDSAgent.exe
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSvcM.exe
C:\Program Files\Google\Chrome\Application\chrome.exe
C:\Program Files\Google\Chrome\Application\chrome.exe
C:\Program Files\Google\Chrome\Application\chrome.exe
C:\Program Files\Google\Chrome\Application\chrome.exe
C:\Program Files\Google\Chrome\Application\chrome.exe
C:\Program Files\Google\Chrome\Application\chrome.exe
C:\Program Files\Google\Chrome\Application\chrome.exe
C:\Program Files\Google\Chrome\Application\chrome.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
C:\WINDOWS\system32\svchost.exe -k NetworkService
C:\WINDOWS\system32\svchost.exe -k LocalService
C:\WINDOWS\system32\svchost.exe -k LocalService
C:\WINDOWS\system32\svchost.exe -k LocalService
C:\WINDOWS\system32\svchost.exe -k imgsvc
C:\WINDOWS\System32\svchost.exe -k HTTPFilter
============== Pseudo HJT Report ===============
mSearch Bar = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iesearch&locale=EN_US&c=Q106&bd=pavilion&pf=desktop
BHO: AcroIEHlprObj Class: {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - c:\program files\adobe\acrobat 7.0\activex\AcroIEHelper.dll
BHO: AVG Do Not Track: {31332EEF-CB9F-458F-AFEB-D30E9A66B6BA} - c:\program files\avg\avg2012\avgdtiex.dll
BHO: AVG Safe Search: {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - c:\program files\avg\avg2012\avgssie.dll
BHO: Search Helper: {6EBF7485-159F-4bff-A14F-B9E3AAC4465B} - c:\program files\microsoft\search enhancement pack\search helper\SEPsearchhelperie.dll
BHO: Java(tm) Plug-In SSV Helper: {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - c:\program files\java\jre6\bin\ssv.dll
BHO: Windows Live ID Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - c:\program files\common files\microsoft shared\windows live\WindowsLiveLogin.dll
BHO: Google Toolbar Helper: {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll
BHO: Bing Bar BHO: {d2ce3e00-f94a-4740-988e-03dc2f38c34f} - c:\program files\msn toolbar\platform\5.0.1423.0\npwinext.dll
BHO: Java(tm) Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: JQSIEStartDetectorImpl Class: {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
TB: &Google: {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll
TB: @c:\program files\msn toolbar\platform\5.0.1423.0\npwinext.dll,-100: {8dcb7100-df86-4384-8842-8fa844297b3f} - c:\program files\msn toolbar\platform\5.0.1423.0\npwinext.dll
mRun: [ehTray] c:\windows\ehome\ehtray.exe
mRun: [AlwaysReady Power Message APP] ARPWRMSG.EXE
mRun: [HPHUPD08] c:\program files\hp\digital imaging\{33d6cc28-9f75-4d1b-a11d-98895b3a3729}\hphupd08.exe
mRun: [DMAScheduler] c:\program files\sonic\digitalmedia plus\digitalmedia archive\DMAScheduler.exe
mRun: [Recguard] c:\windows\sminst\RECGUARD.EXE
mRun: [ccApp] "c:\program files\common files\symantec shared\ccApp.exe"
mRun: [HPBootOp] "c:\program files\hewlett-packard\hp boot optimizer\HPBootOp.exe" /run
mRun: [HP Software Update] c:\program files\hp\hp software update\HPWuSchd2.exe
mRun: [C-Media Mixer] Mixer.exe /startup
mRun: [Bing Bar] "c:\program files\msn toolbar\platform\5.0.1423.0\mswinext.exe"
mRun: [Microsoft Default Manager] "c:\program files\microsoft\search enhancement pack\default manager\DefMgr.exe" -resume
mRun: [AVG_TRAY] "c:\program files\avg\avg2012\avgtray.exe"
mRun: [SunJavaUpdateSched] "c:\program files\common files\java\java update\jusched.exe"
mRun: [TkBellExe] "c:\program files\common files\real\update_ob\realsched.exe"  -osboot
mRunOnce: [Malwarebytes Anti-Malware] c:\program files\malwarebytes' anti-malware\mbamgui.exe /install /silent
mRunOnce: [Malwarebytes Anti-Malware (cleanup)] rundll32.exe "c:\documents and settings\all users\application data\malwarebytes\malwarebytes' anti-malware\cleanup.dll",ProcessCleanupScript
dRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
uPolicies-Explorer: NoDriveTypeAutoRun = dword:323
uPolicies-Explorer: NoDriveAutoRun = dword:67108863
uPolicies-Explorer: NoDrives = dword:0
mPolicies-Explorer: NoDriveAutoRun = dword:67108863
mPolicies-Explorer: NoDriveTypeAutoRun = dword:323
mPolicies-Explorer: NoDrives = dword:0
mPolicies-Windows\System: Allow-LogonScript-NetbiosDisabled = dword:1
mPolicies-Explorer: NoDriveTypeAutoRun = dword:323
mPolicies-Explorer: NoDriveAutoRun = dword:67108863
IE: {68BCFFE1-A2DA-4B40-9068-87ECBFC19D16} - {68BCFFE1-A2DA-4B40-9068-87ECBFC19D16} - c:\program files\avg\avg2012\avgdtiex.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503}
IE: {E2D4D26B-0180-43a4-B05F-462D6D54C789} - c:\windows\pchealth\helpctr\vendors\cn=hewlett-packard,l=cupertino,s=ca,c=us\iebutton\support.htm
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
DPF: {1E54D648-B804-468d-BC78-4AFFED8E262F} - hxxp://www.nvidia.com/content/DriverDownload/srl/
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_31-windows-i586.cab
DPF: {CAFEEFAC-0015-0000-0005-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0_05-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0031-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_31-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_31-windows-i586.cab
TCP: NameServer =
TCP: Interfaces\{4992F072-F05B-4EA8-B5FF-F81B434B9E25} : DHCPNameServer =
TCP: Interfaces\{4E8B5E8D-33B1-4EB6-B367-A588C2C415C7} : DHCPNameServer =
TCP: Interfaces\{892900FC-9814-4488-99C0-81491C1EE93D} : DHCPNameServer =
Handler: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - c:\program files\avg\avg2012\avgpp.dll
mASetup: {8A69D345-D564-463c-AFF1-A69D9E530F96} - "c:\program files\google\chrome\application\28.0.1500.71\installer\chrmstp.exe" --configure-user-settings --verbose-logging --system-level --multi-install --chrome
================= FIREFOX ===================
FF - ProfilePath - c:\documents and settings\hp_administrator.polanski.000\application data\mozilla\firefox\profiles\tf0uprtk.default\
FF - prefs.js: browser.startup.homepage - hxxp://mail.live.com/
FF - plugin: c:\program files\google\google earth\plugin\npgeplugin.dll
FF - plugin: c:\program files\google\update\\npGoogleUpdate3.dll
FF - plugin: c:\program files\java\jre6\bin\plugin2\npdeployJava1.dll
FF - plugin: c:\program files\java\jre6\bin\plugin2\npjp2.dll
FF - plugin: c:\program files\microsoft silverlight\3.0.40818.0\npctrlui.dll
FF - plugin: c:\program files\msn toolbar\platform\5.0.1423.0\npwinext.dll
FF - plugin: c:\windows\system32\macromed\flash\NPSWF32_11_3_300_265.dll
FF - ExtSQL: 2013-05-26 10:15; {1E73965B-8B48-48be-9C8D-68B920ABC1C4}; c:\program files\avg\avg2012\Firefox4
============= SERVICES / DRIVERS ===============
R? CrossLoopService;CrossLoop Service
R? tvnserver;TightVNC Server
S? Avgldx86;AVG AVI Loader Driver
S? Avgmfx86;AVG Mini-Filter Resident Anti-Virus Shield
S? Avgrkx86;AVG Anti-Rootkit Driver
S? Avgtdix;AVG TDI Driver
S? avgwd;AVG WatchDog
S? ccEvtMgr;Symantec Event Manager
S? ccSetMgr;Symantec Settings Manager
S? MBAMProtector;MBAMProtector
S? MBAMScheduler;MBAMScheduler
S? MBAMService;MBAMService
S? McrdSvc;Media Center Extender Service
=============== Created Last 30 ================
2013-07-10 20:37:15	--------	d-sha-r-	C:\cmdcons
2013-07-10 20:34:24	98816	----a-w-	c:\windows\sed.exe
2013-07-10 20:34:24	256000	----a-w-	c:\windows\PEV.exe
2013-07-10 20:34:24	208896	----a-w-	c:\windows\MBR.exe
2013-07-10 19:48:27	22856	----a-w-	c:\windows\system32\drivers\mbam.sys
2013-07-10 19:41:37	--------	d-----w-	c:\documents and settings\hp_administrator.polanski.000\local settings\application data\Google
2013-07-10 19:41:35	4249600	----a-w-	c:\program files\GUT23.tmp
2013-07-10 19:41:35	--------	d-----w-	c:\program files\GUM22.tmp
2013-07-10 19:28:38	--------	d-----w-	c:\program files\CCleaner
2013-07-10 19:24:49	--------	d-----w-	c:\documents and settings\hp_administrator.polanski.000\application data\Malwarebytes
2013-07-09 17:31:53	--------	d-----w-	c:\documents and settings\hp_administrator.polanski.000\local settings\application data\Mozilla
2013-07-09 17:22:33	--------	d-----w-	c:\documents and settings\hp_administrator.polanski.000\local settings\application data\Microsoft
2013-07-09 15:58:22	--------	d-----w-	C:\Sun
2013-07-05 03:33:01	19352	----a-w-	c:\program files\mozilla firefox\AccessibleMarshal.dll
2013-07-05 03:33:00	74136	----a-w-	c:\program files\mozilla firefox\breakpadinjector.dll
2013-07-05 03:33:00	263576	----a-w-	c:\program files\mozilla firefox\browser\components\browsercomps.dll
2013-07-05 03:33:00	2106216	----a-w-	c:\program files\mozilla firefox\D3DCompiler_43.dll
==================== Find3M  ====================
2013-05-07 22:30:06	920064	----a-w-	c:\windows\system32\wininet.dll
2013-05-07 22:30:05	43520	----a-w-	c:\windows\system32\licmgr10.dll
2013-05-07 22:30:05	1469440	------w-	c:\windows\system32\inetcpl.cpl
2013-05-07 21:53:29	385024	----a-w-	c:\windows\system32\html.iec
2013-05-03 01:26:26	2193536	----a-w-	c:\windows\system32\ntoskrnl.exe
2013-05-03 00:38:18	2070144	----a-w-	c:\windows\system32\ntkrnlpa.exe
2013-04-12 20:02:16	1072544	----a-w-	c:\windows\system32\nvdrsdb0.bin
2013-04-12 20:02:16	1	----a-w-	c:\windows\system32\nvdrssel.bin
2013-04-12 20:02:01	1072544	----a-w-	c:\windows\system32\nvdrsdb1.bin
============= FINISH: 14:05:38.20 ===============

Attach.txt is attached to this post. 


I've also attached log.txt which is the log I received after running ComboFix.


Any help would be appreciated!

Attached Files

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#2 nasdaq


  • Malware Response Team
  • 38,969 posts
  • Gender:Male
  • Location:Montreal, QC. Canada
  • Local time:05:56 AM

Posted 15 July 2013 - 10:06 AM

Hello, Welcome to BleepingComputer.
I'm nasdaq and will be helping you.

If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed.

Search and delete the AdWare, PUP (Potentially Unwanted Program) installed on your computer.

Please download AdwCleaner by Xplode onto your Desktop.
  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click on Delete tab follow the prompts.
  • A log file will automatically open after the scan has finished.
  • Please post the content of that log file with your next answer.
  • You can find the log file at C:\AdwCleaner[Rn].txt (n is a number).

thisisujrt.gif Please download
Junkware Removal Tool to your Desktop.
  • Please close your security software to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista or 7, right-mouse click it and select Run as administrator.
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete, depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your Desktop and will automatically open.
  • Please post the contents of JRT.txt into your reply.

Third party programs if not up to date can be the cause of infiltration an infection.

Please restart the computer before running this security check.

Download Security Check by screen317 from here.
  • Save it to your Desktop.
  • Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
  • A Notepad document should open automatically called checkup.txt; please post the contents of that document.
If the SecurityCheck program fails to run for any reason, run it as an Administrator.

Please paste the logs in your next reply, DO NOT ATTACH THEM
Let me know what problem persists.

#3 nasdaq


  • Malware Response Team
  • 38,969 posts
  • Gender:Male
  • Location:Montreal, QC. Canada
  • Local time:05:56 AM

Posted 21 July 2013 - 08:46 AM

Due to the lack of feedback, this topic is now closed.

In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days.

Please include a link to your topic in the Private Message. Thank you.

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