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Cannot Download Realplayer


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#1 I_am_CanadianEh?

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Posted 18 April 2006 - 09:20 AM

Hi Guys :thumbsup:

I want to install the basic RealPlayer on my system. However, when I get to the download page, I get the following error:

Your current security settings do not allow this file to be downloaded

I should get an ActiveX warning which will ask me if I want to install and run, but the error came up instead. I have tried tweeking with my security settings and setting both signed and unsigned ActiveX to PROMPT, but I got the same error.

Then I tried removing protection on ActiveX for IE in SpywareBlaster. When I did that, I received THIS error:

Your current settings prohibit ActiveX controls on this page. As a result the page may not display correctly

After clicking OK, the page comes up and the: "Your current security settings..." error comes up again. :huh:

As a test, I went to the Kaspersky site and went to Online Scanner. I DID receive the ActiveX warning, so I know that this is a local problem and not an ActiveX problem. :(

Here's some additional information:

I use Windows 2000 SP4 and IE 6, SP1
The computer is fully patched with all windows updates, INCLUDING the 5 security patches released on April 11th.

Any suggestions, would be greatly appreciated. B)

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#2 jgweed

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Posted 18 April 2006 - 12:05 PM

As a workaround, since Realplayer is available from many sites, try downloading from one of those.
Regards,
John
Whereof one cannot speak, thereof one should be silent.

#3 I_am_CanadianEh?

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Posted 19 April 2006 - 07:57 AM

Yeah, I've tried that, but it just leads me back to RealPlayer's download page and same error. I suppose I could download it from another computer, put the extractable on a flash drive and plug into my laptop.

But if you have any ideas what's going on, I'd welcome your thoughts...I'm suspecting it's a bug in one of Microsoft's updates, but I'm not sure.

Let me know. :thumbsup:

#4 jgweed

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Posted 19 April 2006 - 10:20 AM

I would be sure that the site is in IE's "trusted zone." This should allow the use of activeX and bypass any other security options you may have in place.
One of the hassles of multilayered protection is that one sometimes has to look through several application's security options until the option that is doing the blocking is found.

I test downloaded RP10 with no problem using MozillaSuite, which doesn't use ActiveX controls, so I am not sure what is going on.
Sorry,
John
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#5 I_am_CanadianEh?

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Posted 19 April 2006 - 02:30 PM

I'm not going to worry too much about it....it seems to be an isolated problem only with RealPlayer. I've tried everything, reseting my security options to defaults, allowing all cookies and putting real.com in the "Trusted Zone" ----- NO LUCK. :thumbsup:

I know that something is blocking the download but I DID manage to get it from Firefox so that's fine. :huh:

I'm going to try the download from another computer using IE. If I can download it there, then I know that there is something going on with my IE configuration,a bad patch, or my OS. If it fails on all computers with IE, then I can say it's probably a website problem.

I'll let you know if I find anything out. Have you tried a test download with IE??? What did you get, and what OS are you using?

Thanks for responding quickly. :(

#6 I_am_CanadianEh?

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Posted 20 April 2006 - 03:07 PM

Well, I've solved the problem. :thumbsup:

It turns out that my antispyware programs do not "like" this site, or at least the cookies and ActiveX.

Here's what I did:
- added www.real.com to Trusted Sites Zone
- removed the IE-SPYAD entries
- removed immunization from Spybot
- removed protection in IE from SpywareBlaster
- re-configured my IE security zones to default
- setup IE to accept all cookies

Then the error was gone and I was able to download. :huh:

I then reversed all of the above changes to go back to the protection I want.

Funny, why do these programs flag RealPlayer as "cautious". Ad-Aware flags the real.com tracking cookie as a critical object. Spybot flags the ActiveX as a "problem" (it has the red X beside it) and one of these protection programs kills the ActiveX which is why I couldn't download, at least in IE.

What's up with RealPlayer? Is the free version clean or suspect?

You can close this topic if you wish as this is no longer an issue for me. Thanks for the guidance you gave me. :(

#7 jgweed

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Posted 20 April 2006 - 03:57 PM

Realplayer has a bad reputation for including a lot of gunk when you install it. Check to be sure it has not, for example, got stuff running in the background.

If it were not for several sites (mostly British) that require its use, I would never have RP on my computer.

At any rate, I am glad to figured out how to resolve your problem with your anti-malware applications blocking the download.

Regards,
John
Whereof one cannot speak, thereof one should be silent.

#8 Enthusiast

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Posted 21 April 2006 - 07:09 PM

RealPlayer does send information from your computer back to Realplayer and as such can be considered spyware by the various security aps you had running.

Has your firewall picked it up yet or have you set it to allow Realplayer to send info out?

#9 Bear

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Posted 21 April 2006 - 07:47 PM

I recommend you dump Real Player & get Real Alternative JMHO
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#10 willmon18

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Posted 21 April 2006 - 08:05 PM

I have used Real Player for the longest time. The only thing that it installs with it if you choose to. Is installing google software. Which is not bad. Google is like the best search engine as well as the other software they offer. I have the latest Realplayer and the installer for it too. I have not had any trouble of things installed with it like spyware and stuff. I reccomend that you just read carefully what you are installing because some software comes with extra stuff and gives you the option not to install it with it.
William Montgomery Walters

#11 Enthusiast

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Posted 25 April 2006 - 06:56 PM

Realplayer collects personal information on you when you use Realplayer.

From their "privacy policy":

WHY DO WE COLLECT PERSONAL INFORMATION?
RealNetworks collects personal information to improve the manner by which we operate and offer our products and services, communicate with you about those products and services, and provide effective, timely customer support when needed. We will never rent or sell any of the personally-identifiable information we collect from you to third parties, and will not share your personally identifiable information with third parties without your consent, unless such sharing is necessary for the purposes set forth in this Privacy Policy.

WHAT PERSONAL INFORMATION DO WE COLLECT?
You must open an account or complete an online registration with RealNetworks to download or purchase RealNetworks products and services, including free trials. Information gathered during the registration or account creation process, or during access to particular products and services, may differ based on the nature of the product or service. Information that you provide when registering or creating an account, or accessing or using your account or the RN products or services associated with your account, may include: name and email address; billing information; information concerning software downloaded, products and content purchased, accessed, downloaded and/or burned through RN products or services (including, in the case of music products, tracks streamed, purchased or saved in libraries or playlists); location information (such as zip code or postal code and country); computer configuration (such as operating system, connection speed, and peripherals); the IP Internet (IP) address and URL of the Website that sent you to the RealNetworks registration page; the types of peripherals (including portable media players) used by RealNetworks products on your computer (to ensure that you have access to the latest fixes and patches for full compatibility with these devices); demographic information provided by you (such as language, gender and age, and, if applicable, content preferences and personalization information); and whether you logged into or out of a RealNetworks service, or changed your password or billing information.

We will not sell, rent or otherwise distribute your personally identifiable information to third parties without your consent, except as set forth below.

HOW DO WE KEEP YOUR PERSONAL INFORMATION SECURE?
RealNetworks understands that it is a privilege to have you as a customer and is committed to protecting your personal information. We use the following controls to protect your personal information:

- Use of secure connections using SSL to safeguard information when transmitted from your Web browser to RealNetworks;

- Use of security controls to restrict access to databases housing personally identifying information;

- Use of encryption for sensitive personal information, such as credit card numbers and user names;

- Restrict employee access to databases containing personal information and impose confidentiality requirements upon employees who do; and

- Bind subcontractors with contractual, technical and organizational measures to protect your personal information.

HOW DO WE USE YOUR PERSONAL INFORMATION?
RealNetworks uses your personal information to:

- Deliver to you and and bill you for RealNetworks products and services, and communicate with you concerning your account and customer service issues. This may include verifying authorization of credit card usage before any purchase of premium content or services (e.g., for the purposes of access to a free trial, or to the Real Music Store);

- Verify access rights to premium content or other access-restricted services and software, including for the purpose of supporting digital rights management software;

- Improve our software and services by providing personalized content recommendations, language and location customization, and/or personalized help and instructions;

- Determine if you meet the minimum system requirements to use our products, and provide information concerning compatibility and interoperability to you;

- Track content accesses, downloads and burns for the purpose of paying royalties and license fees to third party providers, such as record labels and other copyright holders and content distributors;

- Ask you to participate in surveys about products, services, news and events;

- Offer you product upgrades, content, services and games for you to purchase;

- Provide you with content, services, instructions, and a more personalized experience based on personal information, such as your language preferences, zip/postal code, country locations, and any content or other preferences you provide;

- Auto-update downloaded RealNetworks products;

- Provide you with news, free newsletters, updates, targeted advertising, promotions, and special offers; and

- Better understand how our products are used, including Web traffic patterns and what types of content are most popular with users of our products and services.

WHEN AND HOW DO WE SHARE YOUR INFORMATION WITH THIRD PARTIES?
RealNetworks does not use your personal information for purposes incompatible with those listed above. RealNetworks does not sell, rent, or share your personal information to a third party unless you consent to provide such information to a third party partner or content service.

In some cases, access to certain products and services, such as content subscription products or products distributed by third parties, may require the provision of personal information to a third party, such as a content provider or distributor. In such cases, this will be stated during the registration process, in the terms of use, through the distribution process, or in a similar manner. The third party's use of such information is governed by that party's privacy policy, and RealNetworks' use is governed by this privacy policy. Please visit the privacy policy of the content partner to make sure you understand how they use the personal information you provide to them. If you do not wish for such a transfer to take place, you should not register for the applicable product or service. Additionally, RealNetworks may be required to provide specific access and usage information to certain content providers and rights holders as a condition of content licensing and royalties. In such cases, RealNetworks may provide content usage, access, demographic and other information without your personally identifiable information (your name, billing information, email address) to the content provider.

RealNetworks may disclose relevant information about our customers to our contractors (e.g. a customer service contractor or a credit card clearing service) in order for them to provide specific services for RealNetworks, and to better serve our customers. RealNetworks' contractors are bound by strict contractual requirements to keep all personal information they process strictly confidential and to use such information solely on behalf of RealNetworks.

Also, RealNetworks may disclose your personal information if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law; (:thumbsup: comply with the order of a competent judicial authority in any jurisdiction; © comply with legal process served on RealNetworks; (d) protect and defend the rights or property of RealNetworks; or (e) act in urgent circumstances to protect the personal safety of users of RealNetworks products or the public at large.

RealNetworks Websites and products contain links to other Websites and products. RealNetworks is not responsible for the privacy practices or the content of such Websites or products. Please visit the privacy policies of these third party sites in order to understand their privacy policies and data collection practices.

Obligatory or Optional Nature of the Requested Information
Some of the personal information collected by RealNetworks is necessary to provide you with the RealNetworks product or service you choose and to optimize the delivery of audio and video data to your computer. RealNetworks software may include the opportunity to disable certain software features to increase your level of privacy. However, certain technical information (e.g., zip code, product id, GUID) may be automatically transmitted between networked servers to authenticate access to products and services, enable their delivery, or optimize your media delivery experience.

E-MAIL FROM REALNETWORKS
Registering for a product or service allows you to tell us how or whether you want RealNetworks to communicate with you. Generally, we send e-mail to you about our products, content and special offers. Separate RealNetworks products, services and lines of business may send separate newsletters and marketing emails. During registration, you may opt out of receiving RealNetworks marketing e-mails and/or newsletters for the relevant product or service. Additionally, your online RealNetworks account, accessed through the "My Account" link on www.real.com, and through other links provided in emails and on RealNetworks Web pages, enables you to select whether you wish to receive newsletters, marketing and promotional emails, special offers and the like from various RealNetworks' business lines. However, we may continue to send you e-mail about products or services you have previously purchased (such as an available upgrade that you are entitled to receive), your account status or other information concerning functions, features and status of your RealNetworks products and services, or to inform you about critical technical service issues relating to a RealNetworks product or service.

More here:
http://www.realnetworks.com/company/privac...age=realhome_bb




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