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Access denied after Virus infection

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#1 sms1295


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Posted 10 July 2013 - 08:50 AM

My daughter who didn’t think she need a virus protection program on her laptop had her laptop infected with the ‘FBI Virus’.  To make matters worse a friend of her thought she could get rid of it and failed.  Once the laptop came me, I was able to run several programs to remove several Trojan horses and rootkits malware.  After all of that the AVG program still displayed the message:

Threat: Trojan horse Crypt_s.BFL
Object name: c:\Users\<name>\AppData\Local\Temp\svxwrijq\spnkqep\wow64.dll.

Removing of threat has failed.
Access denied.


I finally gave up and just restore the laptop from the last restore point listed.  After the restore, this message came up at startup:


The specified module could not be found.


When I look at window explorer under users I don’t even see the AppData directory under the user name.


Would appricate any help to remove this message and to ‘unhide’ the AppData directory.



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#2 Broni


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Posted 10 July 2013 - 07:43 PM

Welcome aboard p22002758.gif


You're infected with ZeroAccess rootkit.

It'll require elevated help.


Please follow the instructions in THIS GUIDE starting at Step 6. If you cannot complete a step, skip it and continue.

Once the proper logs are created, then make a NEW TOPIC and post it HERE. Please include a description of your computer issues, what you have done to resolve them, and a link to this topic.

If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

It would be helpful if you post a note here once you have completed the steps in the guide and have started your topic in malware removal. Good luck and be patient.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.

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