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v9 portal removal

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#1 johnszczech


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Posted 10 July 2013 - 07:44 AM

how do I remove v9 portal

Edited by hamluis, 10 July 2013 - 09:10 AM.
Moved from Vista to Am I Infected - Hamluis.

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#2 quietman7


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Posted 10 July 2013 - 10:34 AM

Many toolbars, Add-ons, screensavers, and weather monitoring programs come bundled with other software (often without the knowledge of the user) and can be the source of various issues and problems to include Adware and browser hijacking which may change your home page and search engine. Even if advised of a toolbar, many folks do not know that it is optional and NOT necessary to install in order to operate the program. Toolbars and Add-ons can usually be removed via Add/Remove Programs or Programs and Features in Vista/Windows 7/8, so always check there first.

If the program is not listed in Add/Remove or Programs and Features, the next place to check is your browser Add-ons.
- How to Disable Addons, Extensions or Plugins in Google Chrome, Firefox and Internet Explorer
- How to Disable Add-ons/Extensions in Internet Explorer, Firefox and Google Chrome
- How to Disable all add-ons in Firefox, Internet Explorer

After doing the above continue as follows:

Please download and perform a scan with AdwCleaner by Xplode.
This is a utility which will identity and remove any unknown Toolbars, adware and potential unwanted programs (PUP).
You can refer to these instructions: How To Use AdwCleaner

- A logfile (AdwCleaner.txt) will automatically open in Notepad after the scan has finished.
- The contents of the log file may be confusing. Unless you see a program name that you know should not be removed, don't worry about it.
- Copy and paste the contents of that logfile in your next reply.

Please download Junkware Removal Tool thisisujrt.gif and save it to your Desktop.
  • Close all open programs and shut down any protection/security software now to avoid potential conflicts.
  • Double-click on JRT.exe to run the tool.
    Vista/Windows 7/8 users right-click and select Run As Administrator.
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log file named JRT.txt will automatically open and be saved to your Desktop.
  • Copy and paste the contents of JRT.txt in your next reply.

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