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HELP ME REMOVE W32 WORM BLASTER?


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#1 trish_8920

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Posted 10 July 2013 - 02:48 AM

Hi. I have a Dell windows 7 laptop. Today while browsing the internet, my browser suddenly froze and then this thing kept popping up(telling me that it's scanning for viruses and stuff/ wanted me to enable this software to "stop it"). Since then, i havent been able to open up anything like internet browsers, defragmenter, itunes, etc. It keeps saying that they're all infected with W32 blaster. I am a noob with computers and I have no idea what to do. I've searched online and found out that this isnt a "real worm" but rather a malware/scam to get me to buy their software. I've tried using the free version of malwarebytes and superantispyware. They did find some stuff but neither of them were able to remove this so called "worm". My brother suggested that I try this thing called combofix but i read the reviews on cnet and a lot of people are complaining about how it doesn't work/ruins your computer. I'm scared to use it. Please help me. I don't know what to do. Please respond :( Thank you



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#2 TB-Psychotic

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Posted 10 July 2013 - 03:45 AM

Hi there,
my name is Marius and I will be assisting you with your Malware related problems.

Before we move on, please read the following points carefully.

  • First, read my instructions completely. If there is anything that you do not understand kindly ask before proceeding.
  • Perform everything in the correct order. Sometimes one step requires the previous one.
  • If you have any problems while you are follow my instructions, Stop there and tell me the exact nature of your problem.
  • Do not run any other scans without instruction or Add/ Remove Software unless I tell you to do so. This would change the output of our tools and could be confusing for me.
  • Post all Logfiles as a reply rather than as an attachment unless I specifically ask you. If you can not post all logfiles in one reply, feel free to use more posts.
  • If I don't hear from you within 3 days from this initial or any subsequent post, then this thread will be closed.
  • Stay with me. I will give you some advice about prevention after the cleanup process. Absence of symptoms does not always mean the computer is clean.
  • My first language is not english. So please do not use slang or idioms. It could be hard for me to read. Thanks for your understanding.

 

 

 

 

Download DDS and save it to your desktop from here or here or
here.

Disable any script blocker, and then double click dds.scr to run the tool.

When done, DDS will open two (2) logs
DDS.txt
Attach.txt
Save both reports to your desktop.

 

 

 

 

Please download Gmer from here by clicking on the "Download EXE" Button.

  • Double click on the randomly named GMER.exe. If asked to allow gmer.sys driver to load, please consent.
  • If it gives you a warning about rootkit activity and asks if you want to run scan...click on NO.
  • In the right panel, you will see several boxes that have been checked. Uncheck the following ...
    • Sections
    • IAT/EAT
    • Show All ( should be unchecked by default )
  • Leave everything else as it is.
  • Close all other running programs as well as your Browser.
  • Click the Scan button & wait for it to finish.
  • Once done click on the Save.. button, and in the File name area, type in "ark.txt" or it will save as a .log file which cannot be uploaded to your post.
  • Save it where you can easily find it, such as your desktop.
  • Please post the content of the ark.txt here.

**Caution**
Rootkit scans often produce false positives. Do NOT take any action on any "<--- ROOKIT" entries


Proud Member of UNITE & TB
 
My help is free, however, if you want to support my fight against malware, click here --> btn_donate_SM.gif <--(no worries, every little bit helps)

#3 TB-Psychotic

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Posted 15 July 2013 - 01:24 AM

Due to the lack of feedback, this topic is now closed.

In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days.

Please include a link to your topic in the Private Message. Thank you.
Proud Member of UNITE & TB
 
My help is free, however, if you want to support my fight against malware, click here --> btn_donate_SM.gif <--(no worries, every little bit helps)




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