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email error in norton internet security 2013

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#1 buntysingh666


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Posted 10 July 2013 - 01:15 AM

I am getting pop ups continuously  saying that I sent an email and it could not be sent. It shows up as an email error or error 550. But I am not sending any emails.

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#2 Zestypanda


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Posted 10 July 2013 - 01:49 AM

Hello bounty, that error isn't actually coming from Norton, but in fact it is a notice from your email service provider and ISP. Such alerts are displayed by Norton, even though Norton is not generating the error or causing the issue. It seems likely that your email service providers filtering is blocking an email your computer is trying to send. Have you opened any suspicious emails lately or downloaded and attachments recently? Or have you installed any third party software recently that has or could have components that handle emails? Also, do you use outlook and or have outlook installed?

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#3 Queen-Evie


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Posted 10 July 2013 - 09:09 AM

What is the exact error message? Copy/paste it so we can see what it says.
If the email user name is in the error xxx out the part before @wherever.com/net/etc

What email client are you using?

Is this your ISP mail? If so, what ISP (it may be included in error message so you won't have to post this information if it is in the error)

Error 550 usually indicates that you need to configure SMTP Authentication for outbound messages.

It could also mean that 550 the recipient's mailbox is unavailable due to being incorrectly typed or not found.

The complete error usually gives the reason for it and will help us determine the best course of action for resolution.

Do you have any messages stuck in the client OUTBOX? Please check it and if anything is there DELETE it.

#4 quietman7


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Posted 10 July 2013 - 09:13 AM

550 - The requested command failed because the user’s mailbox was unavailable (such as not found)

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