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Avira Reports Over 150 Infected Files


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#1 i_am_jim

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Posted 09 July 2013 - 05:27 PM

I've  had only two viruses in the 30+ years I've had a personal computer, so I'm not knowledgeable on how to deal with them.  My sister in law is a complete computer novice.  She's been running Avira uneventfully for about 3 years.  Suddenly today, for the first time, it threw up a message/warning that she has over 150 infected files.  By far the most of the listing were for something Avira calls W32/Infector.Gen8, which it says is a Trojan, but other names are listed.  When I review the list of infected files several of them are System files (e.g., cmd.exe).  The options Avira gives is to ignore, delete or quarantine them.  I think if she removes them she won't be able to reboot her machine, but if these warnings are real she has to do something.  She looks to me for advice and I don't know what to tell her. 

 

I ran Malwarebytes quick scan and it only found 4 problems. 

 

What would you exterminators do?


Edited by i_am_jim, 09 July 2013 - 05:30 PM.


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#2 Broni

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Posted 09 July 2013 - 07:23 PM

It may be serious...

 

Please follow the instructions in THIS GUIDE starting at Step 6. If you cannot complete a step, skip it and continue.

Once the proper logs are created, then make a NEW TOPIC and post it HERE. Please include a description of your computer issues, what you have done to resolve them, and a link to this topic.

If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

It would be helpful if you post a note here once you have completed the steps in the guide and have started your topic in malware removal. Good luck and be patient.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.


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#3 i_am_jim

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Posted 12 July 2013 - 07:47 PM

To avoid it being missed, the logs are here http://www.bleepingcomputer.com/forums/t/500766/avira-finds-150-infections/

 



#4 Broni

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Posted 12 July 2013 - 07:52 PM

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