I had installed Adobe Acrobat 7 (AA7) on my computer, and it worked fine. Then I had to replace my hard drive and reinstall my programs. When I reinstalled AA7, it asked me to activate it every time I used it, then it refused my attempts to activate. I contacted Adobe in a chat. An Adobe rep gave me the following instructions, and those instructions also failed:
"Here are the steps to activate the product on your machine:
Please remove/uninstall older version installed on your machine (My thought -- why?)
Download new version of product from that link.
Install the downloaded version on your machine with new serial number from next to download link.
Use the serial number which ends with 2468 (1016-1415-6379-6184-1333-2468).
That serial number will not ask you to activate the product on your machine."
Then he wrote,
"Due to some technical glitch, Adobe has disabled the activation server for the product." Don't know whether he was referring to my original Acrobat 7 or the product that he suggested I download.
Please help. The current installation expires soon, even though I have the software CD with serial number, etc.