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Zeroaccess!inf4 infection, need help please


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#1 Ballajuramum

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Posted 09 July 2013 - 02:48 AM

Hello, I found this forum on Norton 360 pages.

 

My PC has become infected with zeroaccess!inf4 and I am at a loss as to how to remove it. Can anyone help me please?

 

Norton's removal tool wont download as it comes up with a warning that it contains a virus!!

 

Thanks, Michelle



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#2 boopme

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Posted 09 July 2013 - 01:39 PM

Hi michelle, can you repost?

Please follow this Preparation Guide and post in a new topic.
Let me know if all went well.
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