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Major issues Slow/Crashing/Blue Screen - Hard Drive very noisy


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#1 CaptJack67

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Posted 08 July 2013 - 08:24 PM

Hi - I have been in communication with another one of your techs - Marius who has been great helping with the malware removal process

 

http://www.bleepingcomputer.com/forums/t/498630/browserprotect-slow-running-pc-and-constant-crashing/?view=getnewpost

 

 

 

However this has been now completed and some statges redone and still having these issues. In particualr a hardware (possible) is my hard drive can sometimes at start up or during normal operation be very very noisy 'like and exhaust fan in your bathroom' loud

 

Please any/all is very much appricated

 

Garry



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#2 Anshad Edavana

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Posted 09 July 2013 - 02:01 AM

Hi

 

Please follow the below steps.

 

1 ) Replace the SATA data cable of the hard disk. Also re-seat the power connector.

 

sata.gif 

 

2 ) Remove the side cover and identify the brand of your hard disk. Then run the manufacturer's diagnostic test by downloading the appropriate tool.

 

For Seagate , Samsung and Maxtore drives , use Seatool for DOS :

 

 http://www.seagate.com/support/downloads/item/seatools-dos-master/

 

Run long test with it.

 

seatools-2.png 

 

For Western digital drive , use WD diagnosticshttps://www.box.com/shared/gl0fifqgj4

 

Run an Extended test with it. If you are having difficulty running the DOS based tool, use the Windows version instead.

 

 http://support.wdc.com/product/download.asp?groupid=605&sid=3&lang=en

 

For Hitachi drives , use Drive Fitness Test : http://www.hitachigst.com/hdd/support/downloads/dft32_v416_b00.iso

 

For other brands like Toshiba and HGST, there are no proper tool available. HGST provide a tool named WinDFT but that only works with slave drives. So test them using seatool for DOS instead.

 

If you are unsure about how to burn the downloaded ISO image to a CD, refer the below guide.

 

http://knowledge.seagate.com/articles/en_US/FAQ/201431en

 

 

Let me know your findings after running the test.



#3 CaptJack67

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Posted 09 July 2013 - 06:09 AM

Thank you for your prompt reply and the detailed instructions but more so thankful for the pictures...

 

I should have mentioned at the beginning I am not very computer literate - whilst in communication with Marius it was a steep learning curve.

 

However I do follow instructions very well and will give your a go and report when done

 

Thanks again

Garry



#4 Anshad Edavana

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Posted 09 July 2013 - 06:21 AM

Hi

 

I will be around. If you have any doubts or difficulty in doing the steps, don't hesitate to ask for help  :)



#5 CaptJack67

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Posted 09 July 2013 - 06:56 AM

Thank you very much :thumbsup2:

 

I will keep that in mind and I do understand delays are expected as we're in different time zones - on that note it is very late at night here so I'll attempt your instructions in the morning :blink: and I can't focus...lol

 

Report when I am done

 

Thanks



#6 CaptJack67

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Posted 10 July 2013 - 06:41 PM

Hi,

 

Sorry for delay - just got really busy around here last few days.

 

Still not yet done your instructions - question though. You ask me to "replace" the SATA cable - is that to purchase new one or just unplug and replug in

 

Garry



#7 CaptJack67

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Posted 10 July 2013 - 09:05 PM

Hi, I went ahead with your instructions - figured I wasn't needing to replace by purchase a new cable...

 

I used my camera cleaning brushes as when I opened the box it was a mess. The main culprit for the noise my not be just my HDD as the back panel fan is the one I can now see is making lots of noise now and then.

 

My HDD is a 'Seagate Barracuda 7200.10'

 

Burning the ISO was not an issue

 

Media would not run automatically, next steps instructed to enter the BIOS and change the configeration of the 1st, 2nd and 3rd Boot devices...I was able to navigate into the BIOS but not able to change any Boot devices - 1st and 2nd set to 'atuo detect' and when I changed to 'manual' and save it still only detected my HDD

 

Next step was to download a copy from a 'legacay tool'...

 

http://www.seagate.com/support/downloads/seatools/seatools-legacy-support-master/

 

 

Did so, ran programe and it crashed instantly, the programe not my PC. The warming message was "Sea Tools Enterprise"s has stopped working"

 

I'm at a lose now...

 

Garry



#8 Anshad Edavana

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Posted 10 July 2013 - 11:26 PM

Hi

 

What you are trying to change is not the boot order but the SATA detection mode. Re-enter BIOS setup and press F9 to load default values and F10 to save and exit. This will revert the changed options to it's default. Please post the exact model number of your system in the next reply and i will provide the instructions to change the boot order. Diagnosing the condition of the hard disk is necessary in case of a slow system.

 

 

Follow the below steps to collect the basic info needed.

 

:step1: Open C:\Windows\Minidump folder. If there are any files with .dmp extension, zip the entire folder and upload to any free file hosting site of your choice. You may need to disable User Account Control to access the folder.

 

For example :

 

http://www.mediafire.com/

 

https://www.box.com/

 

:step2: Download and run Minitoolbox from http://www.bleepingcomputer.com/download/minitoolbox/

 
    Run the tool and only select the following tick boxes.
 
    -List last 10 Event viewer errors
    -List installed programs
    -List devices
    -List users, partition and memory size
 
Now click "Go" and post the output in next reply  (or upload the result.txt with dump files)

 

:step3: Generate a report about your system using Speccy by reading the guide below.

 
 
 Post the web link displayed by Speccy in next reply.

 

 

:step4: Download Seatool for Windows from the below link (one you downloaded is for SCSI drives ). Uninstall the server version you previously installed. 

 

http://www.seagate.com/support/downloads/item/seatools-win-master/

 

It requires dot net 4 to function so install it first .

 

http://www.microsoft.com/en-in/download/details.aspx?id=17851

 

Post the result of Seatool test  in next reply. If you have difficulty running the Windows version, we should use the DOS version. 


Edited by Anshad Edavana, 10 July 2013 - 11:27 PM.


#9 CaptJack67

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Posted 11 July 2013 - 01:01 AM

Not sure what detailed numbers you needed so I got all I could see...

 

Hard Drive: Seagate Barracuda 7200.10

S/N 5QG2R7ZP

ST 3500630AS

P/N 9BJ146-622

Fireware 3.CHN

 

DeskTop Box: Compaq Presario SR5560AN

Prod # KT494AA#ABG

S/N AUD82702W0



#10 CaptJack67

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Posted 11 July 2013 - 01:12 AM

Step 1.Complete

 

Step 2. Attached report

 

Step 3. http://speccy.piriform.com/results/U24XlwYLzxIkhQa7Yg7a1qw

 

Step 4. Not sure what was to happen but no report to show

 

 

I downloaded do net 4 first as you said and then downloaded seatool all from your links

 

Ran the programe three times and it did not detect ANY drives and there was no file under 'View Log'

 

Hope this helps

 

Garry

Attached Files



#11 Anshad Edavana

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Posted 11 July 2013 - 04:12 AM

Hi

 

You still didn't posted the exact model number of your system. This is important as some manufacturers like HP and Dell usually provides a built in self diagnostics which can detect memory and hard disk errors. Please post the info in next reply.

 

Also there are no crash dumps are uploaded. If you can't locate any crash dump files in C:\Windows\Minidump folder, make sure to set Windows to write crash dumps by following the below guide. 

 

http://www.sevenforums.com/tutorials/174459-dump-files-configure-windows-create-bsod.html

 

What you need to do is to set writing small memory dump as illustrated on step 6.

 

 

According to the logs you posted, your system is running two antivirus programs in the same time.

 

Antivirus

 
avast! Antivirus
Antivirus: 
Enabled
Company Name: 
AVAST Software
Product Version: 
8.0.1489.0
Virus Signature Database: 
Up to date
 
Trend Micro Titanium Maximum Security
Antivirus: 
Enabled
Virus Signature Database: 
Up to date

 

 

 

Running two antivirus at the same time will slow down the system and may cause blue screens and freezes. Please remove both of them and install Microsoft Security Essentials. Please follow the below steps.

 

:step1: Download Avast uninstaller from http://www.avast.com/uninstall-utility

 

 

:step2: Reboot the system in to safe mode and run the removal tool to completely remove Avast and it's drivers.

 

 

:step3: Reboot the system in to normal mode and uninstall Trend Micro according to the instructions in the below link.

 

       http://esupport.trendmicro.com/solution/en-us/1037161.aspx

 

:step4: Download and run TFC to clean the temporary files.

 

       http://www.bleepingcomputer.com/download/tfc/

 

:step5: Download and run Malwarebytes startuplite from the below link.

 

      http://www.malwarebytes.org/products/startuplite/

 

This handy tool will help you identifying unnecessary  startup items and speed up the PC.

 

 

:step6: Download and install MSE from the below link.

 

http://www.microsoft.com/en-in/download/details.aspx?id=5201

 

 

Check whether there is any improvement in performance.

 

 

 

 

 

     



#12 CaptJack67

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Posted 11 July 2013 - 05:54 PM

Hi,

 

MODEL: Seagate's own software "Drive Detect" do not detect any drives?? So via 'Device Manager' I located this model number ST350063 OAS SCSI

 

CRASH DUMP: It appears I've saved those files rather than zip them - I'm not sure how to zip a file nor do I have free file hosting site

 

ANTIVIRUS: Trend is my own 'paid for' progame and Avast is the free one the other tech requested I download and use during the cleaning of malware. I'd prefer to keep Trend as paid for.

 

Therefore I have not yet started your latest instructions...



#13 Anshad Edavana

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Posted 12 July 2013 - 04:09 AM

Hi

 

Your system your choice. I can only pinpoint the known issues and offer suggestions to cure. Whether to follow them or not is up to you.At least remove the AV programs  for testing. Also please understand that removing Trend micro won't invalid your licence. If you follow the official removal instructions i posted, you can re-install Trend Micro later if you want it.

 

I already posted example free file hosting sites in my previous post. Anyway i will re-post the links below.

 

 http://www.mirrorcreator.com/

 
 

 

As long as you run two AV at the same time, you will definitely experience various issues. 

 

http://www.bleepingcomputer.com/forums/t/186533/is-it-bad-to-run-multiple-antivirus-programs/

 

The reason why we recommends MSE is that, it is the best light weight antivirus which won't crash Windows.


Edited by Anshad Edavana, 12 July 2013 - 04:10 AM.


#14 CaptJack67

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Posted 18 July 2013 - 10:41 PM

Hi - sorry for long delay - got called away

 

I have removed all AV as instructed and installed MSE - please be aware I have only been running the one AV - Trend until I contacted your site and then was advised to install the other AV

 

Followed the rest of your last instructions and all done

 

This is the link for the minidump...

 

http://www.mirrorcreator.com/files/0ZJCGYSR/Minidump.zip_links

 

Was there anythng I have still missed

 

Thanks



#15 Anshad Edavana

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Posted 19 July 2013 - 12:27 AM

Hi

 

Thanks for uploading the dumps. 

 

I will keep you posted after analysing the dumps and logs you uploaded. As we are in different time zones, expect a delay in my response. 


Edited by Anshad Edavana, 19 July 2013 - 04:59 AM.





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