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Apparent IE hijacking persists after Zbot removal. Please help.


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9 replies to this topic

#1 duckfat

duckfat

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Posted 08 July 2013 - 10:58 AM

The symptom that prompted a complete scan of the machine in question was an instance of IE running in the background constantly and hitting a URL where it appeared to be aggregating search results. I suppose this is malware intended to generate revenue from search engine ads. Three threats were found and removed after my initial scan with Symantec Endpoint. Here is the log from that scan...
 
Risk Filename Original Location Status Date
SONAR.ProcHijack!gen3 12266906.exe c:\documents and settings\user1\local settings\temp\ Convicted 6/19/2013 13:09
Trojan.Zbot HP_Scan_06292013_398.exe C:\Documents and Settings\user1\My Documents\ Infected 6/23/2013 18:39
SONAR.ProcHijack!gen3 hp_scan_06292013_398.exe c:\documents and settings\user1\local settings\temp\ Convicted 6/19/2013 13:09
 
I removed the threats, rebooted, and ran several scans again. This time Symantec, MBAM, and TDSSKiller scans all came back clean. However, the issue with IE persists. IE continues to run in the background, apparently hijacked. No window is visible but I can see it running when I open Task Manager. I've attached a screenshot of the Task Manager window (BTW, ExpertAssist is not malware, it is the tool I am using to remote into the machine) in addition to the attach.txt file. How can I completely resolve the issue? Thank you for the assistance. 
 
 
DDS (Ver_2012-11-20.01) - NTFS_x86 
Internet Explorer: 8.0.6001.18702
Run by user1 at 9:02:38 on 2013-07-08
Microsoft Windows XP Professional  5.1.2600.3.1252.1.1033.18.3061.1744 [GMT -5:00]
.
AV: Symantec Endpoint Protection *Enabled/Updated* {FB06448E-52B8-493A-90F3-E43226D3305C}
FW: Symantec Endpoint Protection *Enabled* 
.
============== Running Processes ================
.
C:\WINDOWS\system32\nvsvc32.exe
C:\WINDOWS\system32\vcsFPService.exe
C:\Program Files\Cisco\Cisco AnyConnect Secure Mobility Client\vpnagent.exe
C:\WINDOWS\system32\spoolsv.exe
c:\program files\idt\wdm\STacSV.exe
C:\WINDOWS\System32\SCardSvr.exe
C:\WINDOWS\system32\msdtc.exe
C:\Program Files\Rockwell Software\RSView Enterprise\TagSrv.exe
C:\Program Files\GE Fanuc\Alarm Viewer\Host\AEClientHostService.exe
C:\Program Files\GE Fanuc\Proficy Alarm Viewer 2.0\AEClientHostService.exe
C:\Program Files\LSI SoftModem\agrsmsvc.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
C:\Program Files\Proficy\Proficy Common\M4 Common Licensing\CCFLIC0.exe
C:\Program Files\Cisco Systems\VPN Client\cvpnd.exe
C:\Program Files\DesktopAuthority\DaMaint.exe
C:\Program Files\DesktopAuthority\DesktopAuthority.exe
C:\Program Files\Common Files\Rockwell\EventServer.exe
C:\Program Files\Rockwell Software\FactoryTalk Activation\lmgrd.exe
C:\Program Files\Rockwell Software\RSOPC Gateway\RSOPCGateway.exe
C:\Program Files\Rockwell Software\FactoryTalk Activation\lmgrd.exe
C:\Program Files\Rockwell Software\FactoryTalk Activation\flexsvr.exe
C:\WINDOWS\system32\hasplms.exe
C:\Program Files\Hewlett-Packard\HP SkyRoom\Hp.Skyroom.Windows.Service.exe
c:\Program Files\Hewlett-Packard\HP QuickLook\HPDayStarterService.exe
c:\Program Files\Hewlett-Packard\Shared\HPDrvMntSvc.exe
C:\Program Files\M1 Licensing\iLicenseSvc.exe
C:\Program Files\Industrial Gateway Server\server_eventlog.exe
C:\Program Files\Common Files\Intuit\Update Service\IntuitUpdateService.exe
C:\Program Files\Common Files\Intuit\Update Service v4\IntuitUpdateService.exe
C:\Program Files\Common Files\InterVideo\RegMgr\iviRegMgr.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\LeapFrog\LeapFrog Connect\CommandService.exe
C:\Program Files\Intel\Intel® Management Engine Components\LMS\LMS.exe
C:\Program Files\Microsoft SQL Server\MSSQL10_50.FTVIEWX64TAGDB\MSSQL\Binn\sqlservr.exe
C:\Program Files\Common Files\Rockwell\NmspHost.exe
C:\Program Files\PDF Complete\pdfsvc.exe
C:\Program Files\GE Fanuc\Proficy Alarm Viewer 2.0\ProficyAlarmAlerter.exe
C:\Program Files\Common Files\Protexis\License Service\PsiService_2.exe
C:\Program Files\Common Files\Rockwell\RdcyHost.exe
C:\Program Files\Common Files\Rockwell\RNADiagnosticsSrv.exe
C:\Program Files\Rockwell Software\RSView Enterprise\HMIDIAGNOSTICSLSTADAPT.exe
C:\WINDOWS\system32\locator.exe
C:\Program Files\Rockwell Software\RSLinx Enterprise\RSLinxNG.exe
C:\Program Files\Common Files\Rockwell\RsvcHost.exe
C:\Program Files\Microsoft\Search Enhancement Pack\SeaPort\SeaPort.exe
C:\Program Files\Symantec\Symantec Endpoint Protection\12.1.671.4971.105\Bin\ccSvcHst.exe
C:\Program Files\ScriptLogic\Desktop Authority\Client Files\8.12.7\SLClient.exe
C:\Program Files\Microsoft SQL Server\90\Shared\sqlbrowser.exe
C:\Program Files\Microsoft SQL Server\90\Shared\sqlwriter.exe
C:\Program Files\Intel\Intel® Management Engine Components\UNS\UNS.exe
C:\Program Files\TightVNC\WinVNC.exe
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE
C:\Program Files\Common Files\Rockwell\EventClientMultiplexer.exe
C:\Program Files\Rockwell Software\FactoryTalk Activation\Tools\FTActivationBoost.exe
C:\Program Files\Hewlett-Packard\HP Power Assistant\HPPA_Service.exe
C:\Program Files\Hewlett-Packard\HP Wireless Assistant\HPWA_Service.exe
C:\Program Files\Intel\Intel Matrix Storage Manager\IAANTMon.exe
C:\Program Files\Industrial Gateway Server\server_runtime.exe
C:\WINDOWS\system32\wbem\wmiprvse.exe
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSvcM.exe
C:\WINDOWS\system32\wbem\wmiprvse.exe
C:\WINDOWS\system32\mqsvc.exe
c:\Program Files\Hewlett-Packard\HP SkyRoom\remote graphics sender\rgsendersvc.exe
c:\Program Files\Hewlett-Packard\HP SkyRoom\remote graphics sender\rgsender.exe
C:\Program Files\Common Files\Rockwell\RnaDirServer.exe
C:\Program Files\ScriptLogic\Desktop Authority\Client Files\8.12.7\CBM\ScriptLogic.CBM.Agent.exe
C:\WINDOWS\system32\mqtgsvc.exe
C:\Program Files\WIDCOMM\Bluetooth Software\bin\btwdins.exe
C:\Program Files\Hewlett-Packard\Shared\hpqwmiex.exe
C:\Program Files\Symantec\Symantec Endpoint Protection\12.1.671.4971.105\Bin\Smc.exe
C:\PROGRA~1\SCRIPT~1\DESKTO~1\CLIENT~1\812~1.7\SLAgent.exe
C:\WINDOWS\System32\alg.exe
c:\Program Files\Hewlett-Packard\HP SkyRoom\remote graphics sender\plugins\ice\Hp.SkyRoom.Windows.RgsPlugin.Lens\Hp.SkyRoom.Windows.RgsPlugin.Lens.exe
C:\Program Files\Common Files\Rockwell\RNADirMultiplexor.exe
c:\Program Files\Hewlett-Packard\HP SkyRoom\remote graphics sender\plugins\ice\Hp.SkyRoom.Windows.RgsPlugin.Licensing\Hp.SkyRoom.Windows.RgsPlugin.Licensing.exe
C:\WINDOWS\system32\wbem\unsecapp.exe
C:\Program Files\DesktopAuthority\RMGui.exe
c:\Program Files\Hewlett-Packard\HP SkyRoom\remote graphics sender\rgsender_gui.exe
C:\PROGRA~1\SCRIPT~1\DESKTO~1\CLIENT~1\812~1.7\SLAgent.exe
C:\Program Files\Symantec\Symantec Endpoint Protection\12.1.671.4971.105\Bin\ccSvcHst.exe
C:\WINDOWS\UTLite33.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\System32\accelerometerST.exe
C:\Program Files\Hewlett-Packard\HP Quick Launch Buttons\QlbCtrl.exe
C:\Program Files\Intel\Intel Matrix Storage Manager\iaanotif.exe
C:\Program Files\NEC Electronics\USB 3.0 Host Controller Driver\Application\nusb3mon.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\WINDOWS\system32\RUNDLL32.EXE
C:\Program Files\Hewlett-Packard\HP Quick Launch Buttons\Com4QLBEx.exe
C:\WINDOWS\system32\AESTFltr.exe
C:\Program Files\ScriptLogic\Desktop Authority\Client Files\8.12.7\CBM\ScriptLogic.CBM.UserExperience.exe
C:\Program Files\Common Files\AOL\1285884437\ee\AOLSoftware.exe
C:\Program Files\Rockwell Automation\Rockwell Automation USBCIP Driver Package\UsbCipHelper\UsbCipHelper.exe
C:\Program Files\Hewlett-Packard\HP Power Assistant\HPPA_Main.exe
C:\Documents and Settings\All Users\Application Data\Ad-Aware Browsing Protection\adawarebp.exe
C:\Program Files\Common Files\Research In Motion\USB Drivers\RIMBBLaunchAgent.exe
C:\Program Files\Cisco\Cisco AnyConnect Secure Mobility Client\vpnui.exe
C:\WINDOWS\system32\rundll32.exe
C:\WINDOWS\system32\rundll32.exe
C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
C:\Program Files\MSN Toolbar\Platform\5.0.1449.0\mswinext.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Common Files\InstallShield\UpdateService\ISUSPM.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\Program Files\WIDCOMM\Bluetooth Software\BTTray.exe
C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
C:\Program Files\GE Fanuc\Proficy iFIX\iFIXNotification.exe
C:\WINDOWS\Microsoft.NET\Framework\v3.0\WPF\PresentationFontCache.exe
C:\PROGRA~1\WIDCOMM\BLUETO~1\BTSTAC~1.EXE
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\HP\Digital Imaging\bin\hpqSTE08.exe
C:\Program Files\HP\Digital Imaging\bin\hpqbam08.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Program Files\HP\Digital Imaging\bin\hpqgpc01.exe
C:\Program Files\Hewlett-Packard\HP Wireless Assistant\HPWA_Main.exe
C:\Program Files\Common Files\aol\1285884437\ee\aolupdates.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\DesktopAuthority\RM_RC.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
C:\WINDOWS\system32\svchost.exe -k WudfServiceGroup
C:\WINDOWS\system32\svchost.exe -k NetworkService
C:\WINDOWS\system32\svchost.exe -k LocalService
C:\WINDOWS\system32\svchost.exe -k LocalService
C:\WINDOWS\system32\svchost.exe -k hpdevmgmt
C:\WINDOWS\system32\svchost.exe -k HPService
C:\WINDOWS\System32\svchost.exe -k HPZ12
C:\WINDOWS\System32\svchost.exe -k HPZ12
C:\WINDOWS\system32\svchost.exe -k imgsvc
.
============== Pseudo HJT Report ===============
.
uStart Page = hxxp://www.excite.com/
uSearch Bar = hxxp://www.bing.com/sphome.aspx?mkt={SUB_RFC1766}
uSearch Page = hxxp://www.bing.com
mSearchAssistant = hxxp://www.bing.com/sphome.aspx?mkt={SUB_RFC1766}
uURLSearchHooks: AOL Toolbar Search Class: {f0e98552-8e47-4c6c-9b3a-11ab0549f94d} - c:\program files\aol toolbar\aoltb.dll
mURLSearchHooks: AOL Toolbar Search Class: {f0e98552-8e47-4c6c-9b3a-11ab0549f94d} - c:\program files\aol toolbar\aoltb.dll
BHO: HP Print Enhancer: {0347C33E-8762-4905-BF09-768834316C61} - 
BHO: AOL Toolbar Loader: {3ef64538-8b54-4573-b48f-4d34b0238ab2} - c:\program files\aol toolbar\aoltb.dll
BHO: Symantec Intrusion Prevention: {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - c:\program files\symantec\symantec endpoint protection\12.1.671.4971.105\bin\ips\IPSBHO.dll
BHO: Search Helper: {6EBF7485-159F-4bff-A14F-B9E3AAC4465B} - c:\program files\microsoft\search enhancement pack\search helper\SEPsearchhelperie.dll
BHO: Windows Live ID Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - c:\program files\common files\microsoft shared\windows live\WindowsLiveLogin.dll
BHO: Google Toolbar Helper: {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\google toolbar\GoogleToolbar_32.dll
BHO: Google Toolbar Notifier BHO: {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - c:\program files\google\googletoolbarnotifier\5.7.8313.1002\swg.dll
BHO: Price Check by AOL: {D25B97E9-62B2-40CE-BECF-E43A7B879072} - c:\program files\price check by aol\aolpricecheck.dll
BHO: Bing Bar BHO: {d2ce3e00-f94a-4740-988e-03dc2f38c34f} - c:\program files\msn toolbar\platform\5.0.1449.0\npwinext.dll
BHO: Java™ Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: HP Smart BHO Class: {FFFFFFFF-CF4E-4F2B-BDC2-0E72E116A856} - 
TB: Google Toolbar: {2318C2B1-4965-11D4-9B18-009027A5CD4F} - c:\program files\google\google toolbar\GoogleToolbar_32.dll
TB: AOL Toolbar: {BA00B7B1-0351-477A-B948-23E3EE5A73D4} - c:\program files\aol toolbar\aoltb.dll
TB: AOL Toolbar: {ba00b7b1-0351-477a-b948-23e3ee5a73d4} - c:\program files\aol toolbar\aoltb.dll
TB: @c:\program files\msn toolbar\platform\5.0.1449.0\npwinext.dll,-100: {8dcb7100-df86-4384-8842-8fa844297b3f} - c:\program files\msn toolbar\platform\5.0.1449.0\npwinext.dll
TB: Google Toolbar: {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\google toolbar\GoogleToolbar_32.dll
EB: HP Smart Web Printing: {555D4D79-4BD2-4094-A395-CFC534424A05} - 
EB: HP Smart Web Printing: {555D4D79-4BD2-4094-A395-CFC534424A05} - 
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
uRun: [ISUSPM] "c:\program files\common files\installshield\updateservice\ISUSPM.exe" -scheduler
uRun: [Akamai NetSession Interface] "c:\documents and settings\user1\local settings\application data\akamai\netsession_win.exe"
uRun: [swg] "c:\program files\google\googletoolbarnotifier\GoogleToolbarNotifier.exe"
mRun: [AccelerometerSysTrayApplet] c:\windows\system32\accelerometerST.exe
mRun: [MsmqIntCert] regsvr32 /s mqrt.dll
mRun: [QlbCtrl.exe] c:\program files\hewlett-packard\hp quick launch buttons\QlbCtrl.exe /Start
mRun: [IAAnotif] c:\program files\intel\intel matrix storage manager\iaanotif.exe
mRun: [NUSB3MON] "c:\program files\nec electronics\usb 3.0 host controller driver\application\nusb3mon.exe"
mRun: [SynTPEnh] c:\program files\synaptics\syntp\SynTPEnh.exe
mRun: [IMJPMIG8.1] "c:\windows\ime\imjp8_1\IMJPMIG.EXE" /Spoil /RemAdvDef /Migration32
mRun: [MSPY2002] c:\windows\system32\ime\pintlgnt\ImScInst.exe /SYNC
mRun: [PHIME2002ASync] c:\windows\system32\ime\tintlgnt\TINTSETP.EXE /SYNC
mRun: [PHIME2002A] c:\windows\system32\ime\tintlgnt\TINTSETP.EXE /IMEName
mRun: [nwiz] nwiz.exe /installquiet /nodetect
mRun: [NvMediaCenter] RUNDLL32.EXE c:\windows\system32\NvMcTray.dll,NvTaskbarInit
mRun: [NvCplDaemon] RUNDLL32.EXE c:\windows\system32\NvCpl.dll,NvStartup
mRun: [IMSS] "c:\program files\intel\intel® management engine components\imss\PIconStartup.exe"
mRun: [AESTFltr] c:\windows\system32\AESTFltr.exe /NoDlg
mRun: [snp2uvc] rundll32.exe c:\windows\system32\csnp2uvc.dll,ResetCIDS
mRun: [Cpqset] "c:\program files\hewlett-packard\default settings\cpqset.exe"
mRun: [DesktopAuthority User Experience] "c:\program files\scriptlogic\desktop authority\client files\8.12.7\cbm\ScriptLogic.CBM.UserExperience.exe"
mRun: [DA Remote Management GUI] "c:\program files\desktopauthority\rmgui.exe"
mRun: [HostManager] c:\program files\common files\aol\1285884437\ee\AOLSoftware.exe
mRun: [UsbCipHelper] c:\program files\rockwell automation\rockwell automation usbcip driver package\usbciphelper\UsbCipHelper.exe
mRun: [Synchronization Manager] c:\windows\system32\mobsync.exe /logon
mRun: [HPWirelessAssistant] c:\program files\hewlett-packard\hp wireless assistant\delayedappstarter.exe 120 c:\program files\hewlett-packard\hp wireless assistant\HPWA_Main.exe /hidden
mRun: [HPPowerAssistant] c:\program files\hewlett-packard\hp power assistant\HPPA_Main.exe /hidden
mRun: [WinVNC] "c:\program files\tightvnc\WinVNC.exe" -servicehelper
mRun: [Ad-Aware Browsing Protection] "c:\documents and settings\all users\application data\ad-aware browsing protection\adawarebp.exe"
mRun: [QuickTime Task] "c:\program files\quicktime\qttask.exe" -atboottime
mRun: [RIMBBLaunchAgent.exe] c:\program files\common files\research in motion\usb drivers\RIMBBLaunchAgent.exe
mRun: [Cisco AnyConnect Secure Mobility Agent for Windows] "c:\program files\cisco\cisco anyconnect secure mobility client\vpnui.exe" -minimized
mRun: [Adobe ARM] "c:\program files\common files\adobe\arm\1.0\AdobeARM.exe"
mRun: [uigmsv] "c:\windows\system32\rundll32.exe" "c:\documents and settings\user1\application data\uigmsv.dll",ReadLongFromFile
mRun: [psrcsn] "c:\windows\system32\rundll32.exe" "c:\documents and settings\user1\application data\psrcsn.dll",IndentationinError
mRun: [HP Software Update] c:\program files\hp\hp software update\HPWuSchd2.exe
mRun: [Bing Bar] "c:\program files\msn toolbar\platform\5.0.1449.0\mswinext.exe"
mRun: [Microsoft Default Manager] "c:\program files\microsoft\search enhancement pack\default manager\DefMgr.exe" -resume
StartupFolder: c:\documents and settings\user1\start menu\programs\startup\PowerReg Scheduler V3.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\blueto~1.lnk - c:\program files\widcomm\bluetooth software\BTTray.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\hpdigi~1.lnk - c:\program files\hp\digital imaging\bin\hpqtra08.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\ifixno~1.lnk - c:\program files\ge fanuc\proficy ifix\iFIXNotification.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\vpncli~1.lnk - c:\windows\installer\{871df2be-41d2-4334-ac33-839af16fc8fe}\Icon3E5562ED7.ico
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\vtunin~1.lnk - c:\windows\system32\VirtualTransportUninstall.exe
uPolicies-Explorer: NoDriveTypeAutoRun = dword:145
uPolicies-Explorer: NoDrives = dword:0
uPolicies-Explorer: NoRecentDocsNetHood = dword:1
uPolicies-System: HideLogonScripts = dword:0
mPolicies-System: HideLogonScripts = dword:0
mPolicies-System: MaxGPOScriptWait = dword:3600
mPolicies-Explorer: NoDriveTypeAutoRun = dword:145
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503}
IE: {CCA281CA-C863-46ef-9331-5C8D4460577F} - c:\program files\widcomm\bluetooth software\btsendto_ie.htm
IE: {DDE87865-83C5-48c4-8357-2F5B1AA84522} - {DDE87865-83C5-48c4-8357-2F5B1AA84522} - 
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} - hxxp://www.update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1369078237024
TCP: NameServer = 172.18.1.4 172.18.1.5
TCP: Interfaces\{001D7EA1-9BD2-47E7-ABE7-48FE530711CE} : DHCPNameServer = 172.18.1.4 172.18.1.5
Notify: SEP - c:\program files\symantec\symantec endpoint protection\12.1.671.4971.105\bin\WinLogoutNotifier.dll
AppInit_DLLs= DAinit.dll
SSODL: PostBootReminder - <orphaned>
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll
.
============= SERVICES / DRIVERS ===============
.
R0 SymDS;Symantec Data Store;c:\windows\system32\drivers\sep\0c01029f\136b.105\x86\SymDS.sys [2012-8-16 340088]
R0 SymEFA;Symantec Extended File Attributes;c:\windows\system32\drivers\sep\0c01029f\136b.105\x86\SymEFA.sys [2012-8-16 756856]
R1 BHDrvx86;BHDrvx86;c:\documents and settings\all users\application data\symantec\symantec endpoint protection\12.1.671.4971.105\data\definitions\bashdefs\20130620.011\BHDrvx86.sys [2013-6-24 1002072]
R1 SymIRON;Symantec Iron Driver;c:\windows\system32\drivers\sep\0c01029f\136b.105\x86\Ironx86.sys [2012-8-16 136312]
R2 AEClientHostService2;Proficy AE Client Host Service;c:\program files\ge fanuc\proficy alarm viewer 2.0\AEClientHostService.exe [2009-3-27 20480]
R2 DAInfo;DAInfo;c:\program files\desktopauthority\DAinfo.sys [2010-9-30 12168]
R2 DAMaint;DA Remote Management Maintenance Service;c:\program files\desktopauthority\DAMaint.exe [2010-9-30 85000]
R2 DAtf;DAtf;c:\program files\desktopauthority\DAtf.sys [2010-9-30 11144]
R2 DesktopAuthority;DA Remote Management Service;c:\program files\desktopauthority\DesktopAuthority.exe [2010-9-30 1364488]
R2 DriverX;DriverX;c:\windows\system32\drivers\Driverx.sys [2010-9-20 40992]
R2 FactoryTalk Activation Service;FactoryTalk Activation Service;c:\program files\rockwell software\factorytalk activation\lmgrd.exe [2010-5-17 1122568]
R2 FactoryTalk Gateway;FactoryTalk Gateway;c:\program files\rockwell software\rsopc gateway\RSOPCGateway.exe [2010-8-26 387432]
R2 FTActivationBoost;FactoryTalk Activation Helper;c:\program files\rockwell software\factorytalk activation\tools\FTActivationBoost.exe [2011-5-31 152936]
R2 hasplms;HASP License Manager;c:\windows\system32\hasplms.exe  -run --> c:\windows\system32\hasplms.exe  -run [?]
R2 HP Power Assistant Service;HP Power Assistant Service;c:\program files\hewlett-packard\hp power assistant\HPPA_Service.exe [2010-8-23 103992]
R2 HP Wireless Assistant Service;HP Wireless Assistant Service;c:\program files\hewlett-packard\hp wireless assistant\HPWA_Service.exe [2010-7-21 103992]
R2 Hp.Skyroom.Windows.Service;HP SkyRoom;c:\program files\hewlett-packard\hp skyroom\Hp.Skyroom.Windows.Service.exe [2009-11-20 124984]
R2 HPDayStarterService;HP DayStarter Service;c:\program files\hewlett-packard\hp quicklook\HPDayStarterService.exe [2010-1-7 81920]
R2 HPDrvMntSvc.exe;HP Quick Synchronization Service;c:\program files\hewlett-packard\shared\HPDrvMntSvc.exe [2009-12-10 251448]
R2 IndustrialGatewayOPCServerLoggerV7;Industrial Gateway OPC Server 7.55 Event Logger;c:\program files\industrial gateway server\server_eventlog.exe [2011-3-4 107808]
R2 IntellutionGatewayOPCServer;Industrial Gateway OPC Server 7.55 Runtime;c:\program files\industrial gateway server\server_runtime.exe [2011-3-4 183584]
R2 IntuitUpdateServiceV4;Intuit Update Service v4;c:\program files\common files\intuit\update service v4\IntuitUpdateService.exe [2012-8-23 13672]
R2 MSSQL$FTVIEWX64TAGDB;SQL Server (FTVIEWX64TAGDB);c:\program files\microsoft sql server\mssql10_50.ftviewx64tagdb\mssql\binn\sqlservr.exe [2010-4-3 42884448]
R2 NmspHost;Rockwell Namespace Services;c:\program files\common files\rockwell\NmspHost.exe [2011-11-11 224104]
R2 pdfcDispatcher;PDF Document Manager;c:\program files\pdf complete\pdfsvc.exe [2012-2-8 1128952]
R2 ProficyAlarmAlerter;Proficy Alarm Alerter;c:\program files\ge fanuc\proficy alarm viewer 2.0\ProficyAlarmAlerter.exe [2009-3-27 53248]
R2 RdcyHost;Rockwell Redundancy Services;c:\program files\common files\rockwell\RdcyHost.exe [2011-11-11 224104]
R2 regi;regi;c:\windows\system32\drivers\regi.sys [2007-4-17 11032]
R2 rgsender;Remote Graphics Sender Service;c:\program files\hewlett-packard\hp skyroom\remote graphics sender\rgsendersvc.exe [2010-9-30 379904]
R2 ScriptLogic CBM Service;ScriptLogic CBM Service;c:\program files\scriptlogic\desktop authority\client files\8.12.7\cbm\ScriptLogic.CBM.Agent.exe [2011-4-1 431616]
R2 SepMasterService;Symantec Endpoint Protection;c:\program files\symantec\symantec endpoint protection\12.1.671.4971.105\bin\ccSvcHst.exe [2012-8-16 137224]
R2 SLClient;ScriptLogic Service;c:\program files\scriptlogic\desktop authority\client files\8.12.7\SLClient.exe [2011-4-1 557920]
R2 UNS;Intel® Management & Security Application User Notification Service;c:\program files\intel\intel® management engine components\uns\UNS.exe [2010-9-30 2320920]
R2 vcsFPService;Validity VCS Fingerprint Service;c:\windows\system32\vcsFPService.exe [2009-12-29 1639728]
R2 vpnagent;Cisco AnyConnect Secure Mobility Agent;c:\program files\cisco\cisco anyconnect secure mobility client\vpnagent.exe [2012-10-17 544248]
R3 AESTAud;AE Audio Service;c:\windows\system32\drivers\AESTAud.sys [2010-9-30 113664]
R3 Com4QLBEx;Com4QLBEx;c:\program files\hewlett-packard\hp quick launch buttons\Com4QLBEx.exe [2010-3-12 227896]
R3 DAmirr;DAmirr;c:\windows\system32\drivers\DAmirr.sys [2010-9-30 9352]
R3 e1kexpress;Intel® PRO/1000 PCI Express Network Connection Driver K;c:\windows\system32\drivers\e1k5132.sys [2010-3-12 167080]
R3 EraserUtilRebootDrv;EraserUtilRebootDrv;c:\program files\common files\symantec shared\eengine\EraserUtilRebootDrv.sys [2013-7-3 106656]
R3 EventServer;Rockwell Event Server;c:\program files\common files\rockwell\EventServer.exe [2011-11-11 250216]
R3 IDSxpx86;IDSxpx86;c:\documents and settings\all users\application data\symantec\symantec endpoint protection\12.1.671.4971.105\data\definitions\ipsdefs\20130705.001\IDSXpx86.sys [2013-7-5 373728]
R3 IFXTPM;IFXTPM;c:\windows\system32\drivers\ifxtpm.sys [2008-7-23 44800]
R3 ikbf5;GE Fanuc Keyboard Class Upper Filter Driver;c:\windows\system32\drivers\ikbf5.sys [2010-10-15 12792]
R3 Impcd;Impcd;c:\windows\system32\drivers\Impcd.sys [2010-9-30 125696]
R3 NAVENG;NAVENG;c:\documents and settings\all users\application data\symantec\symantec endpoint protection\12.1.671.4971.105\data\definitions\virusdefs\20130707.005\NAVENG.SYS [2013-7-7 93272]
R3 NAVEX15;NAVEX15;c:\documents and settings\all users\application data\symantec\symantec endpoint protection\12.1.671.4971.105\data\definitions\virusdefs\20130707.005\NAVEX15.SYS [2013-7-7 1611992]
R3 nusb3hub;NEC Electronics USB 3.0 Hub Driver;c:\windows\system32\drivers\nusb3hub.sys [2009-11-20 58880]
R3 nusb3xhc;NEC Electronics USB 3.0 Host Controller Driver;c:\windows\system32\drivers\nusb3xhc.sys [2009-11-20 137728]
R3 rismc32;RICOH Smart Card Reader;c:\windows\system32\drivers\rismc32.sys [2010-3-12 49152]
R3 SSLDrv;Virtual Passage SSLDrv Adapter;c:\windows\system32\drivers\SSLDrv.sys [2012-3-26 18240]
S0 Lbd;Lbd;c:\windows\system32\drivers\lbd.sys --> c:\windows\system32\drivers\Lbd.sys [?]
S1 SBRE;SBRE;\??\c:\windows\system32\drivers\sbredrv.sys --> c:\windows\system32\drivers\SBREdrv.sys [?]
S1 VirtualBackplane;A-B Virtual Backplane;c:\windows\system32\drivers\virtualbackplane.sys --> c:\windows\system32\drivers\VirtualBackplane.sys [?]
S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;c:\windows\microsoft.net\framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]
S3 acsint;acsint;c:\windows\system32\drivers\acsint.sys [2012-10-29 38440]
S3 acsmux;acsmux;c:\windows\system32\drivers\acsmux.sys [2012-10-29 57256]
S3 FlyUsb;FLY Fusion;c:\windows\system32\drivers\FlyUsb.sys [2011-1-3 18560]
S3 LogReceiver;LogReceiver;c:\program files\rockwell software\rslinx enterprise\LogReceiver.exe [2011-6-24 80232]
S3 mbamchameleon;mbamchameleon;c:\windows\system32\drivers\mbamchameleon.sys [2013-7-5 35144]
S3 pcidnt;A-B 1784-PCIDS;c:\windows\system32\drivers\pcidnt.sys --> c:\windows\system32\drivers\pcidnt.sys [?]
S3 RSI-PKTX-A;RSI-PKTX-A;c:\windows\system32\drivers\RSI-PKTX-A.sys [2002-11-13 16447]
S3 RsiKtControl;RsiKtControl;c:\windows\system32\RSIKT.SYS [2008-7-5 39067]
S3 RSLINXNGKtControl;RSLINXNGKtControl;c:\windows\system32\drivers\RsiKtNG.sys [2002-4-23 38999]
S3 RSSERIAL;RSLinx Classic Serial Driver;c:\windows\system32\rsserial.sys [2008-7-5 155440]
S3 SyDvCtrl;SyDvCtrl;c:\program files\symantec\symantec endpoint protection\12.1.671.4971.105\bin\SyDvCtrl32.sys [2012-8-16 23984]
S3 USA19H;USA19H;c:\windows\system32\drivers\USA19H2k.sys [2010-11-2 704000]
S3 USA19H2KP;Keyspan USB Serial Port Driver;c:\windows\system32\drivers\USA19H2kp.sys [2010-11-2 24192]
S3 vsdatant;vsdatant;c:\windows\system32\vsdatant.sys [2005-1-26 280344]
S3 WDC_SAM;WD SCSI Pass Thru driver;c:\windows\system32\drivers\wdcsam.sys [2008-5-6 11520]
S3 WinRM;Windows Remote Management (WS-Management);c:\windows\system32\svchost.exe -k WINRM [2004-8-4 14336]
S3 WPFFontCache_v0400;Windows Presentation Foundation Font Cache 4.0.0.0;c:\windows\microsoft.net\framework\v4.0.30319\wpf\WPFFontCache_v0400.exe [2010-3-18 753504]
S4 MSSQLServerADHelper100;SQL Active Directory Helper Service;c:\program files\microsoft sql server\100\shared\sqladhlp.exe [2010-4-3 44896]
S4 RsFx0150;RsFx0150 Driver;c:\windows\system32\drivers\RsFx0150.sys [2010-4-3 240608]
S4 SQLAgent$FTVIEWX64TAGDB;SQL Server Agent (FTVIEWX64TAGDB);c:\program files\microsoft sql server\mssql10_50.ftviewx64tagdb\mssql\binn\SQLAGENT.EXE [2010-4-3 367456]
.
=============== File Associations ===============
.
FileExt: .scr: AutoCADLTScriptFile="c:\windows\system32\notepad.exe" "%1"
ShellExec: pdfvista.exe: Open="c:\program files\pdf complete\pdfvista.exe"
ShellExec: pdfvista.exe: Read="c:\program files\pdf complete\pdfvista.exe"
.
=============== Created Last 30 ================
.
2013-07-05 16:44:44 -------- d--h--w- c:\windows\PIF
2013-07-05 15:43:09 -------- d-----w- c:\documents and settings\user1\local settings\application data\NPE
2013-07-05 15:43:09 -------- d-----w- c:\documents and settings\all users\application data\Norton
2013-07-05 13:53:03 -------- d-----w- c:\documents and settings\all users\application data\Malwarebytes' Anti-Malware (portable)
2013-07-05 13:51:48 35144 ----a-w- c:\windows\system32\drivers\mbamchameleon.sys
2013-07-03 13:59:45 -------- d-----w- c:\documents and settings\user1\application data\Malwarebytes
2013-07-03 13:59:40 -------- d-----w- c:\documents and settings\all users\application data\Malwarebytes
2013-07-03 13:59:39 22856 ----a-w- c:\windows\system32\drivers\mbam.sys
2013-07-03 13:59:39 -------- d-----w- c:\program files\Malwarebytes' Anti-Malware
2013-06-24 14:48:57 -------- d-sh--w- C:\found.000
2013-06-22 18:17:20 -------- d-----w- c:\documents and settings\all users\application data\WEBREG
2013-06-22 18:16:03 319488 ----a-w- c:\windows\system32\spool\prtprocs\w32x86\hpfpp02t.dll
2013-06-22 18:16:02 125440 ----a-w- c:\windows\system32\hpf3l02t.dll
2013-06-22 18:15:17 -------- d-----w- c:\program files\MSN Toolbar
2013-06-22 18:14:59 -------- d-----w- c:\program files\Bing Bar Installer
2013-06-22 18:14:34 -------- d-----w- c:\documents and settings\user1\application data\HpUpdate
2013-06-19 18:05:54 401408 ----a-w- c:\documents and settings\user1\application data\psrcsn.dll
2013-06-19 18:05:49 663552 ----a-w- c:\documents and settings\user1\application data\uigmsv.dll
.
==================== Find3M  ====================
.
2013-04-16 22:17:15 920064 ----a-w- c:\windows\system32\wininet.dll
2013-04-16 22:17:14 43520 ----a-w- c:\windows\system32\licmgr10.dll
2013-04-16 22:17:14 1469440 ----a-w- c:\windows\system32\inetcpl.cpl
2013-04-12 23:28:55 385024 ----a-w- c:\windows\system32\html.iec
2013-04-10 01:31:19 1876352 ----a-w- c:\windows\system32\win32k.sys
.
============= FINISH:  9:03:49.18 ===============
 

 

 

Attached Files



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#2 fireman4it

fireman4it

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Posted 08 July 2013 - 03:34 PM

Hello duckfat,
  • Welcome to Bleeping Computer.
  • My name is fireman4it and I will be helping you with your Malware problem.

    Please take note of some guidelines for this fix:
  • Refrain from making any changes to your computer including installing/uninstall programs, deleting files, modifying the registry, and running scanners or tools.
  • If you do not understand any step(s) provided, please do not hesitate to ask before continuing.
  • Even if things appear to be better, it might not mean we are finished. Please continue to follow my instructions and reply back until I give you the "all clean".
  • In the upper right hand corner of the topic you will see a button called Follow This Topic.I suggest you click it and select Immediate E-Mail notification and click on Follow This Topic. This way you will be advised when we respond to your topic and facilitate the cleaning of your machine.

  • Finally, please reply using the Post button in the lower right hand corner of your screen. Do not start a new topic. The logs that you post should be pasted directly into the reply, unless they do not fit into the post.
  • I will be analyzing your log. I will get back to you with instructions.
1.
Download AdwCleaner
  • Double click on AdwCleaner.exe to run the tool.
    ***Note: Windows Vista and Windows 7 users:
    Right click in the adwCleaner.exe and select
    Run%20as%20admin.png
  • Click the Delete button.
  • A logfile will automatically open after the scan has finished.
  • Please post the content of that logfile in your next reply.
  • Or you can find the logfile at C:\AdwCleaner.txt.
2.
Install Recovery Console and Run ComboFix

This tool is not a toy. If used the wrong way you could trash your computer. Please use only under direction of a Helper. If you decide to do so anyway, please do not blame me or ComboFix.

Download Combofix from any of the links below, and save it to your desktop.

Link 1
Link 2
  • Close/disable all anti-virus and anti-malware programs so they do not interfere with the running of ComboFix. Refer to this page if you are not sure how.
  • Close any open windows, including this one.
  • Double click on ComboFix.exe & follow the prompts.
  • As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.
  • If you did not have it installed, you will see the prompt below. Choose YES.
  • RcAuto1.gif
  • Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.
**Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.

Note:The Windows Recovery Console will allow you to boot up into a special recovery (repair) mode. This allows us to more easily help you
should your computer have a problem after an attempted removal of malware. It is a simple procedure that will only take a few moments of your time.
  • Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:

    whatnext.png
  • Click on Yes, to continue scanning for malware.
  • When finished, it will produce a report for you. Please post the contents of the log (C:\ComboFix.txt).
Leave your computer alone while ComboFix is running.
ComboFix will restart your computer if malware is found; allow it to do so.


Note: Please Do NOT mouseclick combofix's window while its running because it may cause it to stall.


Things to include in your next reply::
AdCleaner.txt
Combofix.txt
How is your machine running now?

" Extinguishing Malware from the world"

The Virus, Trojan, Spyware, and Malware Removal forum is very busy. If I'm helping you and I've not posted back within 24 hrs., send a PM with your topic link. Thank you.

ALL OTHER HELP REQUESTS VIA THE PM SYSTEM WILL BE IGNORED. The Forums are there for a reason!
Thanks-


  userbar_eis_500.gif

If I have helped you, consider making a donation to help me continue the fight against Malware! Just click btn_donate_LG.gif


#3 duckfat

duckfat
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Posted 09 July 2013 - 01:33 PM

Thanks for the help. IE does not appear to be running in the background any longer. I've attached the proper logs as requested.

Attached Files



#4 fireman4it

fireman4it

    Bleepin' Fireman


  • Malware Response Team
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Posted 09 July 2013 - 04:23 PM

1.
I do not recommend that you have more than one anti virus product installed and running on your computer at a time.  The reason for this is that if both products have their automatic (Real-Time) protection switched on, then those products which do not encrypt the virus strings within them can cause other anti virus products to cause "false alarms".  It can also lead to a clash as both products fight for access to files which are opened again this is the resident/automatic protection. In general terms, the two programs may conflict and cause:
1) False Alarms: When the anti virus software tells you that your PC has a virus when it actually doesn't.
2) System Performance Problems: Your system may lock up due to both products attempting to access the same file at the same time.
Therefore please go to add/remove in the control panel and remove either Microsoft Security Esssentials or Symantec.
 
2.
I'd like us to scan your machine with ESET OnlineScan
  • Hold down Control and click on this link to open ESET OnlineScan in a new window.
  • Click the esetonlinebtn.png  button.
  • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
  • Double click on the esetsmartinstaller_enu.png
     icon on your desktop.
  • Check "YES, I accept the Terms of Use."
  • Click the Start button.
  • Accept any security warnings from your browser.
  • Under scan settings, check "Scan Archives" and "Remove found threats"
  • Click Advanced settings and select the following:
    • Scan potentially unwanted applications
    • Scan for potentially unsafe applications
    • Enable Anti-Stealth technology
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, click List Threats
  • Click Export, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
  • Click the Back button.
  • Click the Finish button.
  • Things to include in your next reply::
    Eset log
    How is the machine running now?

Edited by fireman4it, 09 July 2013 - 04:26 PM.

" Extinguishing Malware from the world"

The Virus, Trojan, Spyware, and Malware Removal forum is very busy. If I'm helping you and I've not posted back within 24 hrs., send a PM with your topic link. Thank you.

ALL OTHER HELP REQUESTS VIA THE PM SYSTEM WILL BE IGNORED. The Forums are there for a reason!
Thanks-


  userbar_eis_500.gif

If I have helped you, consider making a donation to help me continue the fight against Malware! Just click btn_donate_LG.gif


#5 duckfat

duckfat
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Posted 15 July 2013 - 08:53 AM

It appears as though the malicious activity has ceased entirely. IE is not running in the background at all anymore. I've attached the ESET log as requested.

Attached Files



#6 fireman4it

fireman4it

    Bleepin' Fireman


  • Malware Response Team
  • 13,512 posts
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  •  
  • Gender:Male
  • Location:Greenup, Ill USA
  • Local time:09:12 AM

Posted 15 July 2013 - 06:46 PM

Hello, duckfat.
Congratulations! You now appear clean! :cool:

Uninstall Combofix
  • Make sure that Combofix.exe that you downloaded is on your Desktop but Do not run it!
    o *If it is not on your Desktop, the below will not work.
  • Click on StartBtn.gif then Run....
  • Now copy & paste the green bolded text in the run-box and click OK.

    ComboFix /Uninstall

    CF_Uninstall-1.jpg

    <Notice the space between the "x" and "/".> <--- It needs to be there
    Windows Vista users: Press the Windows Key + R to bring the Run... Command and then from there you can add in the Combofix /Uninstall
  • Please advise if this step is missed for any reason as it performs some important actions:
    "This will uninstall Combofix, delete its related folders and files, reset your clock settings, hide file extensions, hide the system/hidden files and resets System Restore again.
    It also makes a clean Restore Point and flashes all the old restore points in order to prevent possible reinfection from an old one through system restore".
  • Double click on adwcleaner.exe to run the tool.
  • Click on Uninstall.
  • Confirm with yes.
Are things running okay? Do you have any more questions?

System Still Slow?
You may wish to try StartupLite. Simply download this tool to your desktop and run it. It will explain any optional auto-start programs on your system, and offer the option to stop these programs from starting at startup. This will result in fewer programs running when you boot your system, and should improve preformance.
If that does not work, you can try the steps mentioned in Slow Computer/browser? Check Here First; It May Not Be Malware.

We Need to Clean Up Our Mess
  • Download OTC by OldTimer and save it to your desktop.
  • Double click OTC_Icon.jpg icon to start the program. If you are using Vista, please right-click and choose run as administrator
  • Then Click the big CleanUp.jpg button.
  • You will get a prompt saying "Begin Cleanup Process". Please select Yes.
  • Restart your computer when prompted.
One of the most common questions found when cleaning malware is "how did my machine get infected?"

There are a variety of reasons, but the most common ones are that you are not practicing Safe Internet, you are not running the proper security software or that your computer's security settings are set too low.

Below I have outlined a series of categories that outline how you can increase the security of your computer to help reduce the chance of being infected again in the future.

Do not use P2P programs
Peer-to-peer or file-sharing programs (such as uTorrent, Limewire and Bitorrent) are probably the primary route of infection nowadays. These programs allow file sharing between users as the name(s) suggest. It is almost impossible to know whether the file you’re downloading through P2P programs is safe.

It is therefore possible to be infected by downloading infected files via peer-to-peer programs and so I recommend that you do not use these programs. Should you wish to use them, they must be used with extreme care. Some further reading on this subject, along with included links, are as follows: "File-Sharing, otherwise known as Peer To Peer" and "Risks of File-Sharing Technology."

In addition, P2P programs facilitate cyber crime and help distribute pirated software, movies and other illegal material.

Practice Safe Internet
Another one of the main reasons people get infected in the first place is that they are not practicing Safe Internet. You practice Safe Internet when you educate yourself on how to properly use the Internet through the use of security tools and good practice. Knowing how you can get infected and what types of files and sites to avoid will be the most crucial step in keeping your computer malware free. The reality is that the majority of people who are infected with malware are ones who click on things they shouldn't be clicking on. Whether these things are files or sites it doesn't really matter. If something is out to get you, and you click on it, it most likely will.

Below are a list of simple precautions to take to keep your computer clean and running securely:
  • If you receive an attachment from someone you do not know, DO NOT OPEN IT! Simple as that. Opening attachments from people you do not know is a very common method for viruses or worms to infect your computer.
  • If you receive an attachment and it ends with a .exe, .com, .bat, or .pif do not open the attachment unless you know for a fact that it is clean. For the casual computer user, you will almost never receive a valid attachment of this type.
  • If you receive an attachment from someone you know, and it looks suspicious, then it probably is. The email could be from someone you know who is themselves infected with malware which is trying to infect everyone in their address book. A key thing to look out for here is: does the email sound as though it’s from the person you know? Often, the email may simply have a web link or a “Run this file to make your PC run fast” message in it.
  • If you are browsing the Internet and a popup appears saying that you are infected, ignore it!. These are, as far as I am concerned, scams that are being used to scare you into purchasing a piece of software. For an example of these types of pop-ups, or Foistware, you should read this article: Foistware, And how to avoid it.
    There are also programs that disguise themselves as Anti-Spyware or security products but are instead scams. Removal instructions for a lot of these "rogues" can be found here.
  • Another tactic to fool you on the web is when a site displays a popup that looks like a normal Windows message or alert. When you click on them, though, they instead bring you to another site that is trying to push a product on you, or will download a file to your PC without your knowledge. You can check to see if it's a real alert by right-clicking on the window. If there is a menu that comes up saying Add to Favorites... you know it's a fake. DO NOT click on these windows, instead close them by finding the open window on your Taskbar, right click and chose close.
  • Do not visit pornographic websites. I know this may bother some of you, but the fact is that a large amount of malware is pushed through these types of sites. I am not saying all adult sites do this, but a lot do, as this can often form part of their funding.
  • When using an Instant Messaging program be cautious about clicking on links people send to you. It is not uncommon for infections to send a message to everyone in the infected person's contact list that contains a link to an infection. Instead when you receive a message that contains a link you should message back to the person asking if it is legit.
  • Stay away from Warez and Crack sites! As with Peer-2-Peer programs, in addition to the obvious copyright issues, the downloads from these sites are typically overrun with infections.
  • Be careful of what you download off of web sites and Peer-2-Peer networks. Some sites disguise malware as legitimate software to trick you into installing them and Peer-2-Peer networks are crawling with it. If you want to download files from a site, and are not sure if they are legitimate, you can use tools such as BitDefender Traffic Light, Norton Safe Web, or McAfee SiteAdvisor to look up info on the site and stay protected against malicious sites. Please be sure to only choose and install one of those tool bars.
  • DO NOT INSTALL any software without first reading the End User License Agreement, otherwise known as the EULA. A tactic that some developers use is to offer their software for free, but have spyware and other programs you do not want bundled with it. This is where they make their money. By reading the agreement there is a good chance you can spot this and not install the software.
    Sometimes even legitimate programs will try to bundle extra, unwanted, software with the program you want - this is done to raise money for the program. Be sure to untick any boxes which may indicate that other programs will be downloaded.
Keep Windows up-to-date
Microsoft continually releases security and stability updates for its supported operating systems and you should always apply these to help keep your PC secure.
  • Windows XP users
    You should visit Windows Update to check for the latest updates to your system. The latest service pack (SP3) can be obtained directly from Microsoft here.
  • Windows Vista users
    You should run the Windows Update program from your start menu to access the latest updates to your operating system (information can be found here). The latest service pack (SP2) can be obtained directly from Microsoft here.
  • Windows 7 users
    You should run the Windows Update program from your start menu to access the latest updates to your operating system (information can be found here). The latest service pack (SP1) can be obtained directly from Microsoft here
Keep your browser secure
Most modern browsers have come on in leaps and bounds with their inbuilt, default security. The best way to keep your browser secure nowadays is simply to keep it up-to-date.

The latest versions of the three common browsers can be found below:Use an AntiVirus Software
It is very important that your computer has an up-to-date anti-virus software on it which has a real-time agent running. This alone can save you a lot of trouble with malware in the future.
See this link for a listing of some online & their stand-alone antivirus programs: Virus, Spyware, and Malware Protection and Removal Resources, a couple of free Anti-Virus programs you may be interested in are Microsoft Security Essentials and Avast.

It is imperative that you update your Antivirus software at least once a week (even more if you wish). If you do not update your antivirus software then it will not be able to catch any of the new variants that may come out. If you use a commercial antivirus program you must make sure you keep renewing your subscription. Otherwise, once your subscription runs out, you may not be able to update the programs virus definitions.

Use a Firewall
I can not stress how important it is that you use a Firewall on your computer. Without a firewall your computer is susceptible to being hacked and taken over. Simply using a Firewall in its default configuration can lower your risk greatly.

All versions of Windows starting from XP have an in-built firewall. With Windows XP this firewall will protect you from incoming traffic (i.e. hackers). Starting with Windows Vista, the firewall was beefed up to also protect you against outgoing traffic (i.e. malicious programs installed on your machine should be blocked from sending data, such as your bank details and passwords, out).

In addition, if you connect to the internet via a router, this will normally have a firewall in-built.

Some people will recommend installing a different firewall (instead of the Windows’ built one), this is personal choice, but the message is to definitely have one! For a tutorial on Firewalls and a listing of some available ones see this link: Understanding and Using Firewalls

Install an Anti-Malware program
Recommended, and free, Anti-Malware programs are Malwarebytes Anti-Malware and SuperAntiSpyware.

You should regularly (perhaps once a week) scan your computer with an Anti-Malware program just as you would with an antivirus software.

Make sure your applications have all of their updates
It is also possible for other programs on your computer to have security vulnerability that can allow malware to infect you. Therefore, it is very important to check for the latest versions of commonly installed applications that are regularly patched to fix vulnerabilities (such as Adobe Reader and Java). You can check these by visiting Secunia Software Inspector.

Follow this list and your potential for being infected again will reduce dramatically.

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#7 duckfat

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Posted 16 July 2013 - 10:31 AM

I was able to everything except uninstall ComboFix. The "ComboFix /Uninstall" command from the Run prompt did not work. Even with ComboFix being on the Desktop as instructed, I get a "Windows cannot find 'ComboFix'" error.
 



#8 fireman4it

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Posted 17 July 2013 - 09:26 PM

Please try running this uninstaller.

http://download.bleepingcomputer.com/sUBs/CF_UNINST.EXE


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#9 duckfat

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Posted 18 July 2013 - 10:00 AM

Thanks. The issue is completely resolved.



#10 fireman4it

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Posted 18 July 2013 - 03:41 PM

It appears that this issue is resolved, therefore I am closing the topic. If that is not the case and you need or wish to continue with this topic, please send me or any Moderator a Personal Message (PM) that you would like this topic re-opened.

" Extinguishing Malware from the world"

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