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Windows XP(32 bit) PC shuts off completely.


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#1 Littleblonde

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Posted 08 July 2013 - 02:31 AM

Hello there. I noticed my PC just keeps shutting off (doesn't shut down but loses power) whenever I go to youtube to watch a video, check my e-mails, or even read/print out threads. It happens usually within 30 to 45 minutes of doing the mentioned activities.

 

So far, I already did a non-destructive PC recovery twice (a 2nd time because ESET antivirus slows it down and seems to cause hang ups), assuming that my hard drive was overloaded. That didn't solve the problem. Then, it only shuts down on its own when I resume usage right after a stand by mode.

 

I don't know what else to do or what's causing it. Please help.



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#2 hamluis

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Posted 08 July 2013 - 07:14 AM

Good morning :).

 

Please download MiniToolBox  , save it to your desktop and run it.

 

Checkmark the following checkboxes:

  List last 10 Event Viewer log

  List Installed Programs

  List Users, Partitions and Memory size.

 

Click Go and paste the content into your next post.

 

Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link.

 

Louis



#3 dc3

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Posted 08 July 2013 - 08:44 AM

What is the make and model of this computer.

 

My first thought is that this could be a overheating issue.  The Speccy will show temperatures for this.

 

If this is laptop, use canned air to blow out the vents and make sure it is setting on a solid surface.

 

If this is a desktop, open the case and inspect the inside for an accumulation of dust, especially in the heatsink and fan assembly on the CPU.  If there is an accumulation of dust blow out the heatsink and fan assembly and any dust seen inside the case.  Before touching anything inside the case touch the metal of the case to discharge and static electricity that is in you body. 


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#4 Littleblonde

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Posted 09 July 2013 - 01:08 AM

Thank you, Louis. Here is my Snapshot using Speccy: http://speccy.piriform.com/results/MBsSspJSQeOAIIINs0uCf0V

 

And this is the content from the MiniToolBox:

MiniToolBox by Farbar  Version: 16-06-2013
Ran by Compaq_Owner (administrator) on 08-07-2013 at 22:27:51
Running from "C:\Documents and Settings\Compaq_Owner\My Documents\Downloads"
Microsoft Windows XP Service Pack 2 (X86)
Boot Mode: Normal
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================

System errors:
=============
Error: (07/08/2013 10:13:24 PM) (Source: SideBySide) (User: )
Description: Generate Activation Context failed for C:\WINDOWS\Twain_32\hpsj_0002\hpsj_0002.ds.
Reference error message: The operation completed successfully.
.

Error: (07/08/2013 10:13:24 PM) (Source: SideBySide) (User: )
Description: Resolve Partial Assembly failed for Microsoft.VC80.CRT.
Reference error message: The referenced assembly is not installed on your system.
.

Error: (07/08/2013 10:13:24 PM) (Source: SideBySide) (User: )
Description: Dependent Assembly Microsoft.VC80.CRT could not be found and Last Error was The referenced assembly is not installed on your system.

Error: (07/08/2013 10:13:23 PM) (Source: SideBySide) (User: )
Description: Generate Activation Context failed for C:\WINDOWS\Twain_32\hpsj_0001\hpsj_0001.ds.
Reference error message: The operation completed successfully.
.

Error: (07/08/2013 10:13:23 PM) (Source: SideBySide) (User: )
Description: Resolve Partial Assembly failed for Microsoft.VC80.CRT.
Reference error message: The referenced assembly is not installed on your system.
.

Error: (07/08/2013 10:13:23 PM) (Source: SideBySide) (User: )
Description: Dependent Assembly Microsoft.VC80.CRT could not be found and Last Error was The referenced assembly is not installed on your system.

Error: (07/08/2013 10:13:22 PM) (Source: SideBySide) (User: )
Description: Generate Activation Context failed for C:\WINDOWS\Twain_32\hpsj_0000\hpsj_0000.ds.
Reference error message: The operation completed successfully.
.

Error: (07/08/2013 10:13:22 PM) (Source: SideBySide) (User: )
Description: Resolve Partial Assembly failed for Microsoft.VC80.CRT.
Reference error message: The referenced assembly is not installed on your system.
.

Error: (07/08/2013 10:13:21 PM) (Source: SideBySide) (User: )
Description: Dependent Assembly Microsoft.VC80.CRT could not be found and Last Error was The referenced assembly is not installed on your system.

Error: (07/08/2013 04:24:20 PM) (Source: SideBySide) (User: )
Description: Generate Activation Context failed for C:\WINDOWS\Twain_32\hpsj_0002\hpsj_0002.ds.
Reference error message: The operation completed successfully.
.


Microsoft Office Sessions:
=========================

=========================== Installed Programs ============================

Adobe Acrobat - Reader 6.0.2 Update (Version: 6.0.2)
Adobe Flash Player 11 Plugin (Version: 11.7.700.224)
Adobe Reader 6.0.1 (Version: 006.000.001)
Agere Systems PCI Soft Modem
Blackhawk Striker 2 from Compaq (remove only)
Blasterball 2 from Compaq (remove only)
Blasterball 2 Remix from Compaq (remove only)
Bounce Symphony from Compaq (remove only)
CC_ccProxyExt (Version: 103.0.2.10)
ccCommon (Version: 103.0.2.10)
ccPxyCore (Version: 103.0.2.10)
Compaq Connections
Compaq Organize
Crystal Maze from Compaq (remove only)
Easy Internet Sign-up (Version: FE UI-3.1.0.1288)
Epson Event Manager (Version: 2.40.0001)
Epson FAX Utility (Version: 1.10.00)
Epson PC-FAX Driver
EPSON Scan
EPSON WorkForce 630 Series Printer Uninstall
Help and Support Additions
HpSdpAppCoreApp (Version: 3.00.0000)
Intel® Extreme Graphics Driver
InterVideo WinDVD Player (Version: 5.0-B11.668)
iTunes (Version: 4.7.0.42)
Java 2 Runtime Environment, SE v1.4.2_03 (Version: 1.4.2_03)
KBD
LiveReg (Symantec Corporation) (Version: 3.0.0)
LiveUpdate 2.5 (Symantec Corporation) (Version: 2.5.55.0)
Microsoft .NET Framework 1.1 (Version: 1.1.4322)
Microsoft Office Standard Edition 2003 (Version: 11.0.5614.0)
Microsoft Plus! Dancer LE (Version: 1.1.0.3522)
Microsoft Plus! Digital Media Edition Installer (Version: 1.1.0.3500)
Microsoft Plus! Photo Story 2 LE (Version: 1.1.0.3463)
Microsoft Works (Version: 08.04.0623)
MSRedist (Version: 1.0.0.0)
Norton AntiSpam (Version: 2005.1.0.163)
Norton AntiVirus 2005 (Version: 11.0.2)
Norton Internet Security (Version: 1.0.0)
Norton Internet Security (Version: 8.0.0.64)
Norton Internet Security 2005 (Symantec Corporation) (Version: 8.0.0.64)
Norton Security Center (Version: 2005.1.0.111)
Norton WMI Update (Version: 2005.1.0.111)
Orbital from Compaq (remove only)
Overball from Compaq (remove only)
PC-Doctor for Windows (Version: 1.06.002)
Polar Bowler from Compaq (remove only)
Polar Golfer from Compaq (remove only)
PS2
Python 2.2 pywin32 extensions (build 203)
Python 2.2.3 (Version: 2.2.3)
QuickTime
RealPlayer
Road Ready Streetwise from Compaq (remove only)
Shrek 2 Ogre Bowler from Compaq (remove only)
Sonic Express Labeler (Version: 1.0.0)
Sonic RecordNow! (Version: 7.22)
SPBBC (Version: 1.00.0000)
SpySubtract
Super Granny from Compaq (remove only)
SymNet (Version: 5.4.2.17)
Tradewinds from Compaq (remove only)
WebFldrs XP (Version: 9.50.7523)
Windows Media Format Runtime
Windows Media Player 10
Windows XP Hotfix - KB873339 (Version: 20041117.092459)
Windows XP Hotfix - KB883667 (Version: 20040812.104354)
Windows XP Hotfix - KB885835 (Version: 20041027.181713)
Windows XP Hotfix - KB885836 (Version: 20041028.173203)
Windows XP Hotfix - KB887742 (Version: 20041103.095002)
Windows XP Hotfix - KB888239 (Version: 20041124.162528)
Windows XP Hotfix - KB890175 (Version: 20041201.233338)

========================= Memory info: ===================================

Percentage of memory in use: 82%
Total physical RAM: 247.48 MB
Available physical RAM: 43.59 MB
Total Pagefile: 606.49 MB
Available Pagefile: 209.57 MB
Total Virtual: 2047.88 MB
Available Virtual: 2003.25 MB

========================= Partitions: =====================================

1 Drive c: (PRESARIO) (Fixed) (Total:69.24 GB) (Free:40.62 GB) NTFS
2 Drive d: (PRESARIO_RP) (Fixed) (Total:5.3 GB) (Free:0.81 GB) FAT32

========================= Users: ========================================

User accounts for \\FAMILYCOMPUTER

Administrator            Compaq_Owner             Guest                    
HelpAssistant            SUPPORT_388945a0         SUPPORT_fddfa904         


**** End of log ****
 


Edited by hamluis, 09 July 2013 - 10:52 AM.
Removed unnecessary quote - Hamluis.


#5 woolie

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Posted 11 July 2013 - 04:01 AM

Just a novice here; But, could she/he need more ram ??

 

They show:

RAM
256MB DDR @ 166MHz (2.5-3-3-7)
 
Lack of Ram was a similar problem i had
and the addition of more helped me...


#6 hamluis

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Posted 11 July 2013 - 09:00 AM

Your Windows install dates from 1 July...why the reinstall?  What was wrong with the system at that time?  How did you accomplish the reinstall, did you do a restore-to-factory defaults?

 

You are running a system reflecting SP2.  There have been well over 100 critical updates issued...since SP3.  You need to install SP3...then go to the Windows update site and download/install all critical updates to bring the system up-to-date with the first line of O/S security.

 

You have Norton Internet Security installed, which is resource heavy.  You only have 256MB of RAM.  The two are a formula for problems, IMO.  You are also using a 2005 version of NIS...this may not offer the best protection available.

 

System reflects IE 6, which is outdated and subject to malware exploitation.

 

You have Java Runtime Environment 4.2 installed, current version is 7.25.  Another unnecessary system vulnerability to malware.

 

You have iTunes installed on a system with few resources.

 

You have Machine Debug Manager (MS Office) installed. on a system strapped for resources.  I suggest uninstalling it or installing more RAM..  The Debu Manager function is not necessary and often causes problems and confusion for users.

 

You have Spysubtract installed...has been identified as a memory hog by some.  I would remove this.

 

You have Google Update installed.  For a system with limited RAM, this is a bad choice, IMO.

 

No problems indicated with overheating of CPU or hard drive.

 

Your errors re VC80 CRT...are probably caused by NIS.  Since it offers poor protection at this date...I would uninstall id, using Add/Remove Programs...and install Microsoft Security Essentials and use the Windows Firewall in lieu of outdated "protection".  I believe that you must uninstall Live Update first.

 

Louis


Edited by hamluis, 11 July 2013 - 09:01 AM.


#7 dc3

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Posted 11 July 2013 - 09:39 AM

 The error "Resolve Partial Assembly failed for Microsoft.VC80.CRT" indicates that the Microsoft Visual C+ + 2005 Redistributable Package is not installed.  This originally was installed via SP1.

 

 Download Microsoft Visual C++ 2005 Redistributable Package (x86) from Official Microsoft Download Center

 

As it has already been pointed out, 256MB of RAM is not enough to run XP effectively.  If you are going to continue to use this computer I would suggest adding a minimum of another 256MB.

 

I would suggest that you run chkdsk /r, this will repair errors, locate bad sectors, and recover readable information.

 

Click on the Start button, click on Run and type cmd in the box and press Enter.  You will see an image similar to the one below.

 

 
Screenshot2.jpg
 
Type in or copy and paste chkdsk /r
 
You will get the following message:
 
Chkdsk cannot run because the volume is in use by another process.  Would you like to shcedule this volume to be checked the next time the system restarts?  (Y/N)
 
Press the Y key, then press Enter
 
Restart your computer to run the scan.  This has five sections and will take some time.  Please don't try to use your computer while this scan is running.

 

I would also suggest downloading and running Samsung's diagnostic tool to determine the condition of your hdd.  You can find their website here.  Scroll down to Internal Drive Utilities, click on Test your internal HDD.


Edited by dc3, 11 July 2013 - 09:48 AM.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#8 Littleblonde

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Posted 11 July 2013 - 07:31 PM

Thank you, everyone. I'll do those suggestions and I'll let you know asap. :cherry:



#9 Littleblonde

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Posted 11 July 2013 - 07:44 PM

@Louis: Thank you. Yes, I've been doing the restore-to-factory defaults because it takes forever to even check my e-mails, watch a video, and then after about an hour, Firefox freezes and gives countless messages of "unresponsive script...etc"






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