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problem DLL


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#1 Tech Geniuses

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Posted 07 July 2013 - 06:23 PM

OK, here is a strange one.  I have a client who has a Win 7 Home Prem PC.  Whenever he does something in windowes explorer such as 'right click', or try to rename a file or folder he gets a "Run DLL" pop-up.  It has "There was a problem starting C:\users ...... appdata\local\temp\spkvfvr\smtpuvn\wow.dll   The specified module cannot be found".  Of course there is no such DLL.  He had a trojan a few months ago which was successfully removed and a lot of 'crap' programs'.  He likes to download things.  Any ideas?  I have run Malware Bytes, AVG, from fresh boots and CDs with no luck.   I have also had no luck searching for tyhe file on-line. 

 

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#2 Zestypanda

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Posted 07 July 2013 - 06:33 PM

If it was my case, I would go into the registry and go and delete and association to the dll there, so then windows doesn't complain about the missing dll. Though, if you know as well as I do, the windows registry is a scary place if you don't know what you're doing. It's like tech spaghetti, and sometimes you have to trim it with a machete.

Edited by Zestypanda, 07 July 2013 - 10:39 PM.

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#3 Tech Geniuses

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Posted 07 July 2013 - 09:47 PM

yea, tried that already.  Did searches for "spkvfvr", "smtpuvn", and "wow.dll".  Of course did the search AFTER backing the reg up  (  :     NO trace of any of them nor the program that is calling the DLL.  Something must be calling it specifically - it just doesn't happen to be there.   Thanx



#4 Zestypanda

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Posted 07 July 2013 - 10:42 PM

Please check your startup folder.

The location of the folders is as follows:
For an individual user:
C:\users\%username%\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup

For all users:

C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Startup

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#5 Tech Geniuses

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Posted 07 July 2013 - 11:14 PM

what is most likely happening is that some program is calling the dll.  I have tried stopping just about everything in the startup (using msconfig / safe mode) as well as set as manual then stop multiple services.  Just left the essentuals.  There is probably something masked as something else.  I tried running RKILL and even did a boot to an AVG boot disk.  As mentioned in the post it is quite perplexing (  :      The 'dll not found' just happens when you right click a file or try to rename it. 






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