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Hitman won't open


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#1 Luvs2tempt

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Posted 07 July 2013 - 04:50 PM

Ok - so things have changed a bit since the last time my neighbor brought me his computer to fix where he got the FBI Ransom Virus and now I see all the removal instructions say use this program: Hitman/Kickstart but after following the directions of finding a USB drive that I don't mind being wipped clean etc - down loaded the version for his 32bit computer... I go to put it on this USB drive only to be told this and redirected to their site to download the version for my computer.

 

(I tried to insert a picture of the message I am getting but it says I'm not allowed to do that and I can't figure out how to)

 

HitmanPro

64-bit operating system detected. This version only supports a 32-bit version of Windows. Click OK to go to our website and download the 64-bit (x64) version of HitmanPro.

                                                                                                              OK          Cancel

1005431_10151567920856715_1805590711_n.j

(ahhh the joy of FB photo's)

 

His computer is locked up with the FBI Ransom Virus so I can't use his computer to do this with and my computer is a 64bit Win7 while his is 32bit Vista. So how do I get the 32bit version on to the USB drive so that I can unlock his computer if I'm using a 64bit computer?

 

I'm sure the answer is really simple and I'm just frustrated with the situation so I can't see the simple answer.

 

(Please also note he swears he is getting this virus from just watching TV online in a flash player only site - I don't believe him at all, because 3 computers in my home use the same sites daily and none of them have never gotten this virus... lol... Soooooo... can I safely assume that this virus is mainly  gotten from porn sites?)  



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#2 InadequateInfirmity

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Posted 07 July 2013 - 04:53 PM

Right here is the 32 bit version.

http://www.surfright.nl/en/downloads/



#3 Luvs2tempt

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Posted 07 July 2013 - 05:17 PM

Right - but when I try to put it on a thumbdrive - I get that message...

 

HitmanPro

64-bit operating system detected. This version only supports a 32-bit version of Windows. Click OK to go to our website and download the 64-bit (x64) version of HitmanPro.

                                                                                                              OK          Cancel

 

I have a 64-bit system and the 32-bit isn't wanting to instal on the thumbdrive because I have a 64-bit system not a 32-bit system...



#4 InadequateInfirmity

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Posted 07 July 2013 - 05:21 PM

Can you boot the sick  machine into safemode?

 

Or safemode with command prompt?


Edited by InadequateInfirmity, 07 July 2013 - 05:21 PM.


#5 Luvs2tempt

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Posted 07 July 2013 - 06:08 PM

No you can't boot the sick laptop because the virus loads before you can get to anything else - thats how the Ransome virus holds your system hostage... It doens't allow you to do anything or see anything other then a notice from the FBI telling you to send the FBI money by Western Union -

 

All the removal directions say use the HitmanPro/Kickstart program loaded on to a USB thumb drive - and thats all well and good - IF the infected computer is of the same bit type 32/64 as the computer you are using to download the HitmanPro/Kickstart.

 

In my case it isn't - my system is 64bit and the infected system is 32bit... If you look at the picture I provided you will see that when I try to run the 32-bit program to place it on the thumbdrive, as directed in the removal directions,  (for the sick Vista 32-bit laptop), it says I need the 64-bit program because the HitmanPro program has detected a 64-bit system (which is my healthy Windows 7 desktop PC)...


Edited by Luvs2tempt, 07 July 2013 - 06:10 PM.


#6 InadequateInfirmity

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Posted 07 July 2013 - 06:15 PM

Have you tried safemode with command?

 

If not then try and create a new admin user from it.

 

 

 

 

In safe mode with command prompt.
Type the following commands hitting enter after each.
Then reboot the machine and see if you are able to log into the test account and perform diagnostics it will be an admin account so anything you do from within it should stick. 
 
net user test /add
net localgroup administrators test /add
Exit
 

I did look at the picture and there is no way around that issue that I am aware of.

 

There are bootable rescue disk that you can try.

http://www.geekomad.com/2013/03/3-best-free-bootable-antivirus-rescue.html



#7 InadequateInfirmity

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Posted 07 July 2013 - 06:17 PM

Other wise you will need to post in the Virus Malware Removal Area. 

 

Good luck.



#8 xXToffeeXx

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Posted 09 July 2013 - 10:22 AM

Hello, and  :welcome: to BleepingComputer. If you cannot boot the laptop at all (no safe modes, or normal mode), then please tell me as I can report it for the helpers who deal with unbootable computers.

 

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