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Need to complete clean up of ZeroAccess and IE hacker

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5 replies to this topic

#1 rsuits


  • Members
  • 18 posts
  • Local time:12:38 AM

Posted 07 July 2013 - 04:36 PM

have mostly cleaned up with several programs but need to get completely safe.

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#2 nasdaq


  • Malware Response Team
  • 38,764 posts
  • Gender:Male
  • Location:Montreal, QC. Canada
  • Local time:04:38 AM

Posted 10 July 2013 - 10:34 AM

Hello, Welcome to BleepingComputer.
I'm nasdaq and will be helping you.

If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed.

Search and delete the AdWare, PUP (Potentially Unwanted Program) installed on your computer.

Please download AdwCleaner by Xplode onto your Desktop.
  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click on Delete tab follow the prompts.
  • A log file will automatically open after the scan has finished.
  • Please post the content of that log file with your next answer.
  • You can find the log file at C:\AdwCleaner[Rn].txt (n is a number).

thisisujrt.gif Please download
Junkware Removal Tool to your Desktop.
  • Please close your security software to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista or 7, right-mouse click it and select Run as administrator.
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete, depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your Desktop and will automatically open.
  • Please post the contents of JRT.txt into your reply.

Please download and run this DDS Scanning Tool. Nothing will be deleted. It will just give me some additional information about your system.

Download DDS by sUBs from one of the following links, if you no longer have it available. Save it to your desktop.

1: DDS.scr (Not recommended if you use Chrome to download this .scr file. Use the other options.)
2: DDS.pif

Double click on the DDS icon, allow it to run.
A small box will open, with an explanation about the tool. No input is needed, the scan is running.
Notepad will open with the results.
Follow the instructions that pop up for posting the results.
Please note: You may have to disable any script protection running if the scan fails to run.


Please just paste the contents of the DDS.txt log in your next post. DO NOT attach the log.

Third party programs if not up to date can be the cause of infiltration an infection.

Please run this security check for my review. Please restart the computer before running this tool.

Download Security Check by screen317 from here.
  • Save it to your Desktop.
  • Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
  • A Notepad document should open automatically called checkup.txt; please post the contents of that document.
If the SecurityCheck program fails to run for any reason, run it as an Administrator.

Please paste the logs in your next reply, DO NOT ATTACH THEM
Let me know what problem persists.

#3 rsuits

  • Topic Starter

  • Members
  • 18 posts
  • Local time:12:38 AM

Posted 10 July 2013 - 08:35 PM

The computer was running ok before the request (after I got rid of Zero Access and a  hacker of my explorer web page)....seems to be running fine now, but I neede your help in getting rid of any hidden things I could not recognize.


Here are the logs you requested:


 v2.304 - Logfile created 07/10/2013 at 17:42:41
# Updated 03/07/2013 by Xplode
# Operating system : Windows 7 Home Premium  (64 bits)
# User : Rusty - RUSTY-PC
# Boot Mode : Normal
# Running from : C:\Users\Rusty\Desktop\adwcleaner.exe
# Option [Search]

***** [Services] *****

***** [Files / Folders] *****

***** [Registry] *****

***** [Internet Browsers] *****

-\\ Internet Explorer v8.0.7600.17267

[OK] Registry is clean.

-\\ Google Chrome v [Unable to get version]

File : C:\Users\Rusty\AppData\Local\Google\Chrome\User Data\Default\Preferences

[OK] File is clean.


AdwCleaner[R1].txt - [5729 octets] - [07/07/2013 12:19:10]
AdwCleaner[R2].txt - [901 octets] - [07/07/2013 15:32:01]
AdwCleaner[R3].txt - [773 octets] - [10/07/2013 17:42:41]
AdwCleaner[S1].txt - [5984 octets] - [07/07/2013 12:20:39]
AdwCleaner[S2].txt - [960 octets] - [07/07/2013 15:32:30]

########## EOF - C:\AdwCleaner[R3].txt - [951 octets] ##########



Junkware Removal Tool (JRT) by Thisisu
Version: 5.0.5 (07.10.2013:2)
OS: Windows 7 Home Premium x64
Ran by Rusty on Wed 07/10/2013 at 17:46:43.73


~~~ Services


~~~ Registry Values


~~~ Registry Keys

Failed to delete: [Registry Key] HKEY_CLASSES_ROOT\typelib\{1ea4dbf0-3c3b-11cf-810c-00aa00389b71}
Failed to delete: [Registry Key] HKEY_CLASSES_ROOT\Wow6432Node\typelib\{1ea4dbf0-3c3b-11cf-810c-00aa00389b71}
Failed to delete: [Registry Key] HKEY_LOCAL_MACHINE\Software\Classes\typelib\{1ea4dbf0-3c3b-11cf-810c-00aa00389b71}
Failed to delete: [Registry Key] HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\typelib\{1ea4dbf0-3c3b-11cf-810c-00aa00389b71}
Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\Microsoft\tracing\apnstub_rasapi32
Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\Microsoft\tracing\apnstub_rasmancs
Failed to delete: [Registry Key] HKEY_LOCAL_MACHINE\Software\Wow6432Node\classes\typelib\{1ea4dbf0-3c3b-11cf-810c-00aa00389b71}


~~~ Files


~~~ Folders

Successfully deleted: [Empty Folder] C:\Users\Rusty\appdata\local\{03D3B6E8-651D-49DE-B56F-17F87BA0EAF8}
Successfully deleted: [Empty Folder] C:\Users\Rusty\appdata\local\{072D64F4-8EAD-4847-A104-DD8C85BFCBF7}
Successfully deleted: [Empty Folder] C:\Users\Rusty\appdata\local\{138E9505-9245-44A4-B05C-1DA4798E96E1}
Successfully deleted: [Empty Folder] C:\Users\Rusty\appdata\local\{171BD107-0FE3-4918-88CF-C91A4154F087}
Successfully deleted: [Empty Folder] C:\Users\Rusty\appdata\local\{2AC8DDB9-3C69-48D7-AAC4-F0DBE11AFA2E}
Successfully deleted: [Empty Folder] C:\Users\Rusty\appdata\local\{34C13535-BC59-4CC2-808A-51EA34D17B9C}
Successfully deleted: [Empty Folder] C:\Users\Rusty\appdata\local\{3F779145-45C4-4279-9116-64705F149E6D}
Successfully deleted: [Empty Folder] C:\Users\Rusty\appdata\local\{441C9DAC-8D63-41C1-A400-5E2A74619502}
Successfully deleted: [Empty Folder] C:\Users\Rusty\appdata\local\{4639FE34-B242-4E6A-A9E1-983BF39EB42E}
Successfully deleted: [Empty Folder] C:\Users\Rusty\appdata\local\{50240933-929A-43CD-9747-C457047037EC}
Successfully deleted: [Empty Folder] C:\Users\Rusty\appdata\local\{547F0FC7-4A33-49E9-8839-CA2F69D47A02}
Successfully deleted: [Empty Folder] C:\Users\Rusty\appdata\local\{61279AF8-F8BC-4F79-97B9-1FD0587C3351}
Successfully deleted: [Empty Folder] C:\Users\Rusty\appdata\local\{7B67581E-F32B-404C-94E0-63CEAE517FC9}
Successfully deleted: [Empty Folder] C:\Users\Rusty\appdata\local\{80A0AE29-C235-4D2A-BFE2-1DCE9509B544}
Successfully deleted: [Empty Folder] C:\Users\Rusty\appdata\local\{80C69B69-67AB-4780-9FF1-F618247F5C20}
Successfully deleted: [Empty Folder] C:\Users\Rusty\appdata\local\{9E5DBDD6-8DAD-4EEC-9550-2CAEA844ABD7}
Successfully deleted: [Empty Folder] C:\Users\Rusty\appdata\local\{BACE1EC9-1E19-448B-A97B-C237C30654A6}
Successfully deleted: [Empty Folder] C:\Users\Rusty\appdata\local\{CFE8D38B-5224-4647-A265-45D32F878DA6}
Successfully deleted: [Empty Folder] C:\Users\Rusty\appdata\local\{D7E0497B-EDCA-44D7-9559-B5CA5CF1BA34}
Successfully deleted: [Empty Folder] C:\Users\Rusty\appdata\local\{DA4B3CDE-1FC9-4A97-96CE-342F56B2D256}
Successfully deleted: [Empty Folder] C:\Users\Rusty\appdata\local\{DE7EDCD3-5AB3-4BF4-8039-7E0B37E82D89}
Successfully deleted: [Empty Folder] C:\Users\Rusty\appdata\local\{EC1901CE-5458-44F4-84F7-72014FB34497}
Successfully deleted: [Empty Folder] C:\Users\Rusty\appdata\local\{F9E9DEE8-3F0D-4F76-A85D-E080EFDFA5BB}
Successfully deleted: [Empty Folder] C:\Users\Rusty\appdata\local\{FF71ECE7-A500-4CB0-8944-7252A1EA6DFC}


~~~ Event Viewer Logs were cleared



Scan was completed on Wed 07/10/2013 at 17:53:40.67
End of JRT log




DDS (Ver_2012-11-20.01) - NTFS_AMD64
Internet Explorer: 8.0.7600.17267  BrowserJavaVersion: 10.25.2
Run by Rusty at 17:56:40 on 2013-07-10
Microsoft Windows 7 Home Premium   6.1.7600.0.1252.1.1033.18.7989.5948 [GMT -7:00]
AV: Microsoft Security Essentials *Disabled/Updated* {3F839487-C7A2-C958-E30C-E2825BA31FB5}
SP: Windows Defender *Disabled/Outdated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
SP: Microsoft Security Essentials *Disabled/Updated* {84E27563-E198-C6D6-D9BC-D9F020245508}
============== Running Processes ===============
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k RPCSS
C:\Program Files\Microsoft Security Client\MsMpEng.exe
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k LocalService
C:\Program Files\Dell\DellDock\DockLogin.exe
C:\Program Files\DisplayLink Core Software\DisplayLinkManager.exe
C:\Program Files\DisplayLink Core Software\DisplayLinkUserAgent.exe
C:\Windows\system32\svchost.exe -k NetworkService
C:\Program Files\Dell\Dell Wireless WLAN Card\WLTRYSVC.EXE
C:\Program Files\Dell\Dell Wireless WLAN Card\bcmwltry.exe
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe
C:\Program Files\Realtek\Audio\HDA\AERTSr64.exe
C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
C:\Program Files (x86)\Intel\Intel® Management Engine Components\LMS\LMS.exe
C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamscheduler.exe
C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamservice.exe
C:\Program Files (x86)\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Program Files (x86)\RealNetworks\RealDownloader\rndlresolversvc.exe
C:\Program Files (x86)\Seagate\Seagate Dashboard 2.0\Seagate.Dashboard.DASWindowsService.exe
C:\Program Files (x86)\Dell DataSafe Local Backup\sftservice.EXE
C:\Windows\system32\svchost.exe -k imgsvc
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSvcM.exe
C:\Program Files\DisplayLink Core Software\DisplayLinkUI.exe
C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamgui.exe
c:\Program Files\Microsoft Mouse and Keyboard Center\itype.exe
c:\Program Files\Microsoft Mouse and Keyboard Center\ipoint.exe
C:\Program Files\DellTPad\Apoint.exe
C:\Program Files\Dell\Dell Wireless WLAN Card\WLTRAY.EXE
C:\Program Files\TOSHIBA\dynadock_II\TosDockApp.exe
C:\Program Files (x86)\BillP Studios\WinPatrol\WinPatrol.exe
C:\Program Files\Realtek\Audio\HDA\RAVCpl64.exe
C:\Program Files\Microsoft Security Client\msseces.exe
C:\Program Files (x86)\Seagate\Seagate Dashboard 2.0\Seagate.Dashboard.Uploader.exe
C:\Program Files (x86)\CyberLink\PowerDVD DX\PDVDDXSrv.exe
C:\Program Files (x86)\Dell DataSafe Online\DataSafeOnline.exe
C:\Program Files (x86)\Dell Webcam\Dell Webcam Central\WebcamDell2.exe
C:\Program Files (x86)\Seagate\Seagate Dashboard 2.0\DBAgent.exe
C:\Program Files\DellTPad\ApMsgFwd.exe
C:\Program Files\Windows Media Player\wmpnetwk.exe
C:\Program Files\DellTPad\HidFind.exe
C:\Program Files\DellTPad\Apntex.exe
C:\Windows\System32\svchost.exe -k LocalServicePeerNet
C:\Program Files (x86)\Intel\Intel® Management Engine Components\UNS\UNS.exe
C:\Program Files (x86)\Real\RealPlayer\update\realsched.exe
============== Pseudo HJT Report ===============
uSearch Page = hxxp://www.google.com/hws/sb/dell-usuk/en/side.html?channel=us-smb
BHO: HP Print Enhancer: {0347C33E-8762-4905-BF09-768834316C61} - C:\Program Files (x86)\HP\Digital Imaging\Smart Web Printing\hpswp_printenhancer.dll
BHO: RealNetworks Download and Record Plugin for Internet Explorer: {3049C3E9-B461-4BC5-8870-4C09146192CA} - C:\ProgramData\RealNetworks\RealDownloader\BrowserPlugins\IE\rndlbrowserrecordplugin.dll
BHO: Groove GFS Browser Helper: {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\Program Files (x86)\Microsoft Office\Office12\GrooveShellExtensions.dll
BHO: Java™ Plug-In SSV Helper: {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files (x86)\Java\jre7\bin\ssv.dll
BHO: Windows Live ID Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
BHO: Google Toolbar Helper: {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_32.dll
BHO: Skype Browser Helper: {AE805869-2E5C-4ED4-8F7B-F1F7851A4497} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
BHO: Google Toolbar Notifier BHO: {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files (x86)\Google\GoogleToolbarNotifier\5.7.8313.1002\swg.dll
BHO: Java™ Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre7\bin\jp2ssv.dll
BHO: HP Smart BHO Class: {FFFFFFFF-CF4E-4F2B-BDC2-0E72E116A856} - C:\Program Files (x86)\HP\Digital Imaging\Smart Web Printing\hpswp_BHO.dll
TB: Google Toolbar: {2318C2B1-4965-11D4-9B18-009027A5CD4F} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_32.dll
TB: Google Toolbar: {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_32.dll
EB: HP Smart Web Printing: {555D4D79-4BD2-4094-A395-CFC534424A05} - C:\Program Files (x86)\HP\Digital Imaging\Smart Web Printing\hpswp_bho.dll
EB: HP Smart Web Printing: {555D4D79-4BD2-4094-A395-CFC534424A05} - C:\Program Files (x86)\HP\Digital Imaging\Smart Web Printing\hpswp_bho.dll
uRun: [TOSDOCKAPP] C:\Program Files\TOSHIBA\dynadock_II\TosDockApp.exe
uRun: [Uploader] C:\Program Files (x86)\Seagate\Seagate Dashboard 2.0\Seagate.Dashboard.Uploader.exe
mRun: [PDVDDXSrv] "C:\Program Files (x86)\CyberLink\PowerDVD DX\PDVDDXSrv.exe"
mRun: [Dell DataSafe Online] "C:\Program Files (x86)\Dell DataSafe Online\DataSafeOnline.exe" /m
mRun: [Dell Webcam Central] "C:\Program Files (x86)\Dell Webcam\Dell Webcam Central\WebcamDell2.exe" /mode2
mRun: [WinPatrol] C:\Program Files (x86)\BillP Studios\WinPatrol\winpatrol.exe -expressboot
mRun: [GrooveMonitor] "C:\Program Files (x86)\Microsoft Office\Office12\GrooveMonitor.exe"
mRun: [APSDaemon] "C:\Program Files (x86)\Common Files\Apple\Apple Application Support\APSDaemon.exe"
mRun: [SwitchBoard] C:\Program Files (x86)\Common Files\Adobe\SwitchBoard\SwitchBoard.exe
mRun: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
mRun: [TkBellExe] "C:\Program Files (x86)\Real\RealPlayer\update\realsched.exe"  -osboot
mRun: [DBAgent] "C:\Program Files (x86)\Seagate\Seagate Dashboard 2.0\DBAgent.exe" /WinStart
mRun: [QuickTime Task] "C:\Program Files (x86)\QuickTime\QTTask.exe" -atboottime
uPolicies-Explorer: NoDriveTypeAutoRun = dword:145
uPolicies-Explorer: NoDrives = dword:0
mPolicies-Explorer: NoDrives = dword:0
mPolicies-System: ConsentPromptBehaviorAdmin = dword:5
mPolicies-System: ConsentPromptBehaviorUser = dword:3
mPolicies-System: EnableUIADesktopToggle = dword:0
IE: {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - {5F7B1267-94A9-47F5-98DB-E99415F33AEC} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - C:\Program Files (x86)\Microsoft Office\Office12\ONBttnIE.dll
IE: {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503}
IE: {DDE87865-83C5-48c4-8357-2F5B1AA84522} - {DDE87865-83C5-48c4-8357-2F5B1AA84522} - C:\Program Files (x86)\HP\Digital Imaging\Smart Web Printing\hpswp_BHO.dll
DPF: {02BCC737-B171-4746-94C9-0D8A0B2C0089} - hxxp://office.microsoft.com/_layouts/ClientBin/ieawsdc32.cab
DPF: {73ECB3AA-4717-450C-A2AB-D00DAD9EE203} - hxxp://h20270.www2.hp.com/ediags/gmn2/install/HPProductDetection2.cab
DPF: {A8203263-E018-4106-BDBE-8BF6915E8190} - hxxps://download.infotriever.com/bin/ifhelper.cab
DPF: {B479199A-1242-4E3C-AD81-7F0DF801B4AE} - hxxp://download.microsoft.com/download/C/9/C/C9C3D86D-84AC-4AF0-8584-842756A66467/MicrosoftDownloadManager.cab
DPF: {E06E2E99-0AA1-11D4-ABA6-0060082AA75C} - hxxps://investools.webex.com/client/WBXclient-T27L10NSP32EP5-14362/nbr/ieatgpc1.cab
DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - hxxp://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
TCP: NameServer =
TCP: Interfaces\{A7046D05-19B4-4345-A005-3B951A06CFD6} : DHCPNameServer =
TCP: Interfaces\{A7046D05-19B4-4345-A005-3B951A06CFD6}\3707961647 : DHCPNameServer =
TCP: Interfaces\{A7046D05-19B4-4345-A005-3B951A06CFD6}\E4F47594255435 : DHCPNameServer =
TCP: Interfaces\{C53B6B8F-5A65-44E0-AE08-61EFA828D8BE} : DHCPNameServer =
Handler: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - C:\Program Files (x86)\Microsoft Office\Office12\GrooveSystemServices.dll
Handler: skype-ie-addon-data - {91774881-D725-4E58-B298-07617B9B86A8} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\Program Files (x86)\Common Files\Skype\Skype4COM.dll
Handler: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - C:\Program Files (x86)\Windows Live\Photo Gallery\AlbumDownloadProtocolHandler.dll
SSODL: WebCheck - <orphaned>
SEH: Groove GFS Stub Execution Hook - {B5A7F190-DDA6-4420-B3BA-52453494E6CD} - C:\Program Files (x86)\Microsoft Office\Office12\GrooveShellExtensions.dll
x64-BHO: Windows Live ID Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
x64-BHO: Google Toolbar Helper: {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_64.dll
x64-BHO: Google Toolbar Notifier BHO: {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\5.7.8313.1002\swg64.dll
x64-BHO: Java™ Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} -
x64-TB: Google Toolbar: {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_64.dll
x64-Run: [Apoint] C:\Program Files\DellTPad\Apoint.exe
x64-Run: [IgfxTray] C:\Windows\System32\igfxtray.exe
x64-Run: [HotKeysCmds] C:\Windows\System32\hkcmd.exe
x64-Run: [Persistence] C:\Windows\System32\igfxpers.exe
x64-Run: [Broadcom Wireless Manager UI] C:\Program Files\Dell\Dell Wireless WLAN Card\WLTRAY.exe
x64-Run: [TOSDOCKAPP] C:\Program Files\TOSHIBA\dynadock_II\TosDockApp.exe
x64-Run: [WinPatrol] C:\Program Files (x86)\BillP Studios\WinPatrol\WinPatrol.exe -expressboot
x64-Run: [RtHDVCpl] C:\Program Files\Realtek\Audio\HDA\RAVCpl64.exe -s
x64-Run: [AdobeAAMUpdater-1.0] "C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\UWA\UpdaterStartupUtility.exe"
x64-Run: [MSC] "C:\Program Files\Microsoft Security Client\msseces.exe" -hide -runkey
x64-Handler: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - <orphaned>
x64-Handler: skype-ie-addon-data - {91774881-D725-4E58-B298-07617B9B86A8} - <orphaned>
x64-Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - <orphaned>
x64-Handler: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - <orphaned>
x64-Notify: GoToAssist - C:\Program Files (x86)\Citrix\GoToAssist\570\G2AWinLogon_x64.dll
x64-Notify: igfxcui - igfxdev.dll
x64-SSODL: WebCheck - <orphaned>
============= SERVICES / DRIVERS ===============
R0 dlkmdldr;dlkmdldr;C:\Windows\System32\drivers\dlkmdldr.sys [2012-3-16 13936]
R0 MpFilter;Microsoft Malware Protection Driver;C:\Windows\System32\drivers\MpFilter.sys [2013-1-20 230320]
R0 PxHlpa64;PxHlpa64;C:\Windows\System32\drivers\PxHlpa64.sys [2010-11-6 55856]
R2 AERTFilters;Andrea RT Filters Service;C:\Program Files\Realtek\Audio\HDA\AERTSr64.exe [2010-7-22 98208]
R2 Ast Service;Ast Service;C:\Windows\System32\\AstSrv.exe --> C:\Windows\System32\\AstSrv.exe [?]
R2 DisplayLinkService;DisplayLinkManager;C:\Program Files\DisplayLink Core Software\DisplayLinkManager.exe [2011-4-10 9663848]
R2 DockLoginService;Dock Login Service;C:\Program Files\Dell\DellDock\DockLogin.exe [2009-6-9 155648]
R2 FileOpenManagerSvc;FileOpenManagerSvc;C:\ProgramData\FileOpen\Services\FileOpenManagerSvc64.exe [2011-3-9 331648]
R2 HPSIService;HP SI Service;C:\Windows\System32\HPSIsvc.exe [2010-12-25 127800]
R2 MBAMScheduler;MBAMScheduler;C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamscheduler.exe [2013-7-6 418376]
R2 MBAMService;MBAMService;C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamservice.exe [2013-7-6 701512]
R2 RealNetworks Downloader Resolver Service;RealNetworks Downloader Resolver Service;C:\Program Files (x86)\RealNetworks\RealDownloader\rndlresolversvc.exe [2012-11-29 38608]
R2 Seagate Dashboard Services;Seagate Dashboard Services;C:\Program Files (x86)\Seagate\Seagate Dashboard 2.0\Seagate.Dashboard.DASWindowsService.exe [2013-5-30 16000]
R2 SftService;SoftThinks Agent Service;C:\Program Files (x86)\Dell DataSafe Local Backup\SftService.exe [2010-11-6 689472]
R2 UNS;Intel® Management & Security Application User Notification Service;C:\Program Files (x86)\Intel\Intel® Management Engine Components\UNS\UNS.exe [2010-11-6 2320920]
R3 CtClsFlt;Creative Camera Class Upper Filter Driver;C:\Windows\System32\drivers\CtClsFlt.sys [2010-11-6 172704]
R3 DisplayLinkUsbPort;DisplayLink USB Device;C:\Windows\System32\drivers\DisplayLinkUsbPort_5.6.31854.0.sys [2011-4-10 17408]
R3 dlkmd;dlkmd;C:\Windows\System32\drivers\dlkmd.sys [2012-3-16 206960]
R3 HECIx64;Intel® Management Engine Interface;C:\Windows\System32\drivers\HECIx64.sys [2010-7-22 56344]
R3 Impcd;Impcd;C:\Windows\System32\drivers\Impcd.sys [2010-7-22 158976]
R3 IntcDAud;Intel® Display Audio;C:\Windows\System32\drivers\IntcDAud.sys [2010-7-22 271872]
R3 MBAMProtector;MBAMProtector;C:\Windows\System32\drivers\mbam.sys [2013-7-6 25928]
R3 mvusbews;USB EWS Device;C:\Windows\System32\drivers\mvusbews.sys [2011-4-27 20480]
R3 RTL8167;Realtek 8167 NT Driver;C:\Windows\System32\drivers\Rt64win7.sys [2011-6-10 539240]
R3 USBMULCD;USB Multi-Channel Audio Device Interface;C:\Windows\System32\drivers\CM10664.sys [2010-8-23 1310720]
S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]
S2 clr_optimization_v4.0.30319_64;Microsoft .NET Framework NGEN v4.0.30319_X64;C:\Windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe [2010-3-18 138576]
S2 SkypeUpdate;Skype Updater;C:\Program Files (x86)\Skype\Updater\Updater.exe [2012-7-13 160944]
S3 fssfltr;fssfltr;C:\Windows\System32\drivers\fssfltr.sys [2012-10-8 57856]
S3 fsssvc;Windows Live Family Safety Service;C:\Program Files (x86)\Windows Live\Family Safety\fsssvc.exe [2012-9-12 1512448]
S3 NisDrv;Microsoft Network Inspection System;C:\Windows\System32\drivers\NisDrvWFP.sys [2013-1-20 130008]
S3 NisSrv;Microsoft Network Inspection;C:\Program Files\Microsoft Security Client\NisSrv.exe [2013-1-27 379360]
S3 RSUSBSTOR;RtsUStor.Sys Realtek USB Card Reader;C:\Windows\System32\drivers\RtsUStor.sys [2010-7-22 220672]
S3 SwitchBoard;Adobe SwitchBoard;C:\Program Files (x86)\Common Files\Adobe\SwitchBoard\SwitchBoard.exe [2010-2-19 517096]
S3 WatAdminSvc;Windows Activation Technologies Service;C:\Windows\System32\Wat\WatAdminSvc.exe [2010-12-22 1255736]
=============== Created Last 30 ================
2013-07-11 00:46:40 -------- d-----w- C:\Windows\ERUNT
2013-07-10 14:29:36 9552976 ----a-w- C:\ProgramData\Microsoft\Microsoft Antimalware\Definition Updates\{8209F764-9CAB-4C22-9555-ABACB834E018}\mpengine.dll
2013-07-09 11:48:37 9552976 ----a-w- C:\ProgramData\Microsoft\Microsoft Antimalware\Definition Updates\Backup\mpengine.dll
2013-07-07 23:49:21 -------- d-----w- C:\Program Files\Enigma Software Group
2013-07-07 23:48:15 -------- d-----w- C:\Windows\67E1227ED5534A6A96CD40CCBBC705D8.TMP
2013-07-07 23:48:13 -------- d-----w- C:\Program Files (x86)\Common Files\Wise Installation Wizard
2013-07-07 21:27:26 -------- d-sh--w- C:\$RECYCLE.BIN
2013-07-07 15:14:56 12872 ----a-w- C:\Windows\System32\bootdelete.exe
2013-07-07 14:52:55 -------- d-----w- C:\Program Files\HitmanPro
2013-07-07 02:50:17 -------- d-----w- C:\ProgramData\HitmanPro
2013-07-07 00:12:13 964552 ------w- C:\ProgramData\Microsoft\Microsoft Antimalware\Definition Updates\{B494E729-78A8-408D-A1B4-95DBD69927D5}\gapaengine.dll
2013-07-07 00:09:36 -------- d-----w- C:\Program Files (x86)\Microsoft Security Client
2013-07-06 22:21:20 25928 ----a-w- C:\Windows\System32\drivers\mbam.sys
2013-07-06 22:21:20 -------- d-----w- C:\Program Files (x86)\Malwarebytes' Anti-Malware
2013-07-06 18:22:40 -------- d-----w- C:\Program Files (x86)\Microsoft Download Manager
2013-07-06 16:15:10 -------- d-----w- C:\MATS
2013-07-06 14:21:00 -------- d-----w- C:\Users\Rusty\AppData\Roaming\Malwarebytes
2013-07-06 14:20:45 -------- d-----w- C:\ProgramData\Malwarebytes
2013-07-06 14:18:41 -------- d-----w- C:\Users\Rusty\AppData\Local\Programs
2013-07-06 13:55:29 -------- d-----w- C:\WINSSLog
2013-07-05 22:53:09 -------- d-----w- C:\Windows\pss
2013-06-22 18:51:45 96168 ----a-w- C:\Windows\SysWow64\WindowsAccessBridge-32.dll
==================== Find3M  ====================
2013-07-08 00:43:35 71048 ----a-w- C:\Windows\SysWow64\FlashPlayerCPLApp.cpl
2013-07-08 00:43:35 692104 ----a-w- C:\Windows\SysWow64\FlashPlayerApp.exe
2013-06-22 18:51:39 867240 ----a-w- C:\Windows\SysWow64\npdeployJava1.dll
2013-06-22 18:51:39 789416 ----a-w- C:\Windows\SysWow64\deployJava1.dll
2013-06-10 14:08:10 278800 ------w- C:\Windows\System32\MpSigStub.exe
2013-05-01 10:59:12 94208 ----a-w- C:\Windows\SysWow64\QuickTimeVR.qtx
2013-05-01 10:59:12 69632 ----a-w- C:\Windows\SysWow64\QuickTime.qts
2013-04-12 14:36:37 1653096 ----a-w- C:\Windows\System32\drivers\ntfs.sys
============= FINISH: 17:57:07.95 ===============





 Results of screen317's Security Check version 0.99.68 
 Windows 7  x64 (UAC is enabled) 
 Out of date service pack!!
``````````````Antivirus/Firewall Check:``````````````
 Windows Firewall Enabled! 
 Windows Firewall Disabled! 
Microsoft Security Essentials  
  (On Access scanning disabled!)
`````````Anti-malware/Other Utilities Check:`````````
 Malwarebytes Anti-Malware version 
 Java 7 Update 25 
 Adobe Reader XI 
 Google Chrome Plugins... 
````````Process Check: objlist.exe by Laurent```````` 
 Microsoft Security Essentials MSMpEng.exe
 Microsoft Security Essentials msseces.exe
 WinPatrol winpatrol.exe
 Malwarebytes Anti-Malware mbamservice.exe 
 Malwarebytes Anti-Malware mbamgui.exe 
 Malwarebytes' Anti-Malware mbamscheduler.exe  
 BillP Studios WinPatrol WinPatrol.exe 
`````````````````System Health check`````````````````
 Total Fragmentation on Drive C: 0%
````````````````````End of Log``````````````````````



I am using Malawarebytes on a trial basis...do you recommend purchase and running along with Microsoft Essentials and WinPatrol??


Thanks for the help...



#4 nasdaq


  • Malware Response Team
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  • Location:Montreal, QC. Canada
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Posted 11 July 2013 - 07:28 AM

Your logs are clean.

For you added security install Windows 7 Service Pack 1 (SP1)

If all is well:

Time for some housekeeping
  • The following will implement some cleanup procedures as well as reset System Restore points:
  • Click Start > Run and copy/paste the following bold text into the Run box and click OK:
  • ComboFix /Uninstall

To remove AdwCleaner.

Please double click on AdwCleaner.exe to run the tool.
Click on Uninstall.
Confirm with Yes.

If you decide to keep the AdwCleaner tool make sure to delete your version and download the latest before running it.

Delete the other tools we used.
You can Keep the DDS tool as most forum will ask to see a log before suggesting a fix.

Please consider using these ideas to help secure your computer. While there is no way to guarantee safety when you use a computer, these steps will make it much less likely that you will need to endure another infection. While we really like to help people, we would rather help you protect yourself so that you won't need that help in the future.

Please either enable Automatic Updates under Start -> Control Panel -> Automatic Updates or get into the habit of checking Windows Update regularly. They usually have security updates every month. You can set Windows to notify you of Updates so that you can choose, but only do this if you believe you are able to understand which ones are needed. This is a crucial security measure.

Having an effective antivirus is a must for everyone.
In addition to many excellent commercial products there are plenty of good free antivirus programs available. I can recommend:

If you are satisfied with your current protection programs you can ignore the instructions on Antivirus or Firewall listed below.In addition to an antivirus I recommend using a firewall. A software firewall is a software program that helps screen out hackers, viruses, and worms that try to reach your computer over the Internet. I can recommend one of the following free products:Please note: Many installer offer third-party downloads that are installed automatically when you do not uncheck certain checkboxes. While most of the time not being malicious you usually do not want these on your computer. Be careful during the installation process and you will avoid seeing tons of new unwanted toolbars in your favorite web browser.

Please consider installing and running some of the following programs; they are either free or have free versions of commercial programs:

Malwarebytes Anti-Malware (MBAM)
The free version of MBAM can be used to scan the system for traces of malware. Scanning your system regularly will make it harder for malware to reside on your system.
A tutorial on using MBAM can be found here.
Please Note: Only the paid for version has real time capabilities.

A tutorial on using SpywareBlaster to prevent malware from ever installing on your computer may be found here.

Please keep these programs up-to-date and run them whenever you suspect a problem to prevent malware problems. A number of programs have resident protection and it is a good idea to run the resident protection of one of each type of program to maintain protection. However, it is important to run only one resident program of each type since they can conflict and become less effective. That means only one antivirus, firewall and scanning anti-spyware program at a time. Passive protectors, like SpywareBlaster can be run with any of them.

Note that there are a lot of rogue programs out there that want to scare you into giving them your money and some malware actually claims to be security programs. If you get a popup for a security program that you did not install yourself, do NOT click on it and ask for help immediately. It is very important to run an antivirus and firewall, but you can't always rely on reviews and ads for information. Ask in a security forum that you trust if you are not sure. If you are unsure and looking for anti-spyware programs, you can find out if it is a rogue here:A similar category of programs is now called "scareware." Scareware programs are active infections that will pop-up on your computer and tell you that you are infected. If you look closely, it will usually have a name that looks like it might be legitimate, but it is NOT one of the programs you installed. It tells you to click and install it right away. If you click on any part of it, including the 'X' to close it, you may actually help it infect your computer further. Keeping protection updated and running resident protection can help prevent these infections. If it happens anyway, get offline as quickly as you can. Pull the internet connection cable or shut down the computer if you have to. Contact someone to help by using another computer if possible. These programs are also sometimes called 'rogues', but they are different than the older version of rogues mentioned above.

Please keep your programs up to date. This applies to Java, Adobe Flashplayer, Adobe Reader and your Internet Browsers in particular. Vulnerabilities in these programs are often exploited in order to install malware on your PC. Visiting a prepared web page suffices to infect your system.

In general Firefox, Opera and Google Chrome are considered to be more secure than Internet Explorer. In addition there are many useful addons that can protect you from possible risks:
  • WOT will warn you when you try to visit sites with poor reputation. The reputation is based on user ratings and is usually very accurate.
  • Script Blocker can help blocking many attempts to infect your system via malicious websites by only allowing scripts at sites you trust.
  • NoScript is a popular Firefox addon,
  • ScriptNo a popular Google Chrome addon.
For much more useful information, please also read Tony Klein's excellent article: How did I get infected in the first place

Hopefully these steps will help to keep you error free. If you run into more difficulty, we will certainly do what we can to help.

#5 rsuits

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  • Members
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  • Local time:12:38 AM

Posted 12 July 2013 - 07:18 PM

Thanks for your help....seems to be all ok.

#6 nasdaq


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  • Location:Montreal, QC. Canada
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Posted 13 July 2013 - 06:05 AM

It appears that this issue is resolved, therefore I am closing the topic. If that is not the case and you need or wish to continue with this topic, please send me or any Moderator a Personal Message (PM) that you would like this topic re-opened.

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