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Much-Appreciated Help with Windows 7 Problem!


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#1 SubQuantum

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Posted 07 July 2013 - 02:29 PM

  Hey everybody, this is my fist post, I registered on this site hoping that someone may be able to help me solve a very irritating problem with my Acer laptop (Windows 7). Let's get started, shall we?

 

  So, about a week ago I noticed my computer was acting strange and programs were not responding. I restarted my laptop and logged in, only to find an infinite "Welcome" screen. This would continue until I powered down the computer. I booted in safe mode with networking (which works absolutely fine) and ran some antivirus/antimalware software and deleted a few unnecessary files. There were no viruses being detected, however Malwarebytes deleted some corrupted files after a full scan. 

  Something I did happened to fix the loading screen issue and I can now log on in normal mode. Unfortunately, no programs will work (with an exception of one or two) when I try to start them up-- I get the loading circle for a few seconds, then it disappears and refuses to open the program as if I had never clicked on the icon. After I doing this, my whole desktop is unusable-- When I open up my start menu, I'm not even given the option to click on a program, I can't type in the bar, and I get that "ding" noise when I left click in the start menu. About the only thing I can change at that point is the power settings; balanced or power saver. I also get the red flag "insert removable media".

  Again, I booted in safe mode, ran msconfig and started disabling services and startup programs. I discovered that the problem in in the "services" section, but I don't know precisely which program is causing the problem. It's a bit of a pain to disable the services, I'm left with no networking, no audio, and an ugly-looking white task bar at the bottom of my screen--- But also no problems.

  On a side note, I recently ran an AVG PC analyzer, which detected some serious problems with junk files, registry issues and broken shortcuts, not sure how those effect my computer. I tried to download the PC TuneUp but Windows Installer is never running when networking is available.

Could Windows Installer or ActiveX installer be the source of these problems?

 

 

  I'm no computer guy, and I'd be extremely appreciative if someone could take the time to help me solve my problem.

I just need to know how to find the program screwing up my computer and how to reinstall/fix it, as it may be a simple corrupted service.

Thanks for reading!

Liam


Edited by hamluis, 08 July 2013 - 10:04 AM.
Moved from Win 7 to Am I Infected - Hamluis.


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#2 hamluis

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Posted 07 July 2013 - 05:11 PM

First thing I suggest...undo whatever you did when using msconfig.

 

Next...please download MiniToolBox  , save it to your desktop and run it.

 

Checkmark the following checkboxes:

  List last 10 Event Viewer log

  List Installed Programs

  List Users, Partitions and Memory size.

 

Click Go and paste the content into your next post.

 

Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link.

 

Louis



#3 SubQuantum

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Posted 07 July 2013 - 09:29 PM

MiniToolBox by Farbar  Version: 16-06-2013
Ran by Liam's (administrator) on 07-07-2013 at 21:19:25
Running from "C:\Users\Liam's\Downloads"
Windows 7 Home Premium Service Pack 1 (X64)
Boot Mode: Network
***************************************************************************
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (07/07/2013 06:54:26 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (07/07/2013 06:50:32 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (07/07/2013 05:50:14 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (07/07/2013 03:58:55 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (07/07/2013 03:34:16 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (07/07/2013 02:43:28 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (07/06/2013 11:46:05 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (07/06/2013 11:39:30 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (07/06/2013 11:33:28 PM) (Source: MsiInstaller) (User: Liams-PC)
Description: Product: Google Talk Plugin -- Error 1704. An installation for AVG 2013 is currently suspended.  You must undo the changes made by that installation to continue.  Do you want to undo those changes?
 
Error: (07/06/2013 03:37:21 PM) (Source: Application Error) (User: )
Description: Faulting application name: SweetIM.exe, version: 3.7.0.7, time stamp: 0x506d9e00
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x00666f4b
Faulting process id: 0x978
Faulting application start time: 0xSweetIM.exe0
Faulting application path: SweetIM.exe1
Faulting module path: SweetIM.exe2
Report Id: SweetIM.exe3
 
 
System errors:
=============
Error: (07/07/2013 09:15:17 PM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error: 
%%1068
 
Error: (07/07/2013 09:15:17 PM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error: 
%%1068
 
Error: (07/07/2013 09:15:17 PM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error: 
%%1068
 
Error: (07/07/2013 09:14:29 PM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error: 
%%1068
 
Error: (07/07/2013 09:14:29 PM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error: 
%%1068
 
Error: (07/07/2013 09:14:29 PM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error: 
%%1068
 
Error: (07/07/2013 09:14:29 PM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error: 
%%1068
 
Error: (07/07/2013 09:14:29 PM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error: 
%%1068
 
Error: (07/07/2013 09:14:29 PM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error: 
%%1068
 
Error: (07/07/2013 09:13:20 PM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error: 
%%1068
 
 
Microsoft Office Sessions:
=========================
Error: (07/07/2013 06:54:26 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (07/07/2013 06:50:32 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (07/07/2013 05:50:14 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (07/07/2013 03:58:55 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (07/07/2013 03:34:16 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (07/07/2013 02:43:28 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (07/06/2013 11:46:05 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (07/06/2013 11:39:30 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (07/06/2013 11:33:28 PM) (Source: MsiInstaller)(User: Liams-PC)
Description: Product: Google Talk Plugin -- Error 1704. An installation for AVG 2013 is currently suspended.  You must undo the changes made by that installation to continue.  Do you want to undo those changes?(NULL)(NULL)(NULL)(NULL)(NULL)
 
Error: (07/06/2013 03:37:21 PM) (Source: Application Error)(User: )
Description: SweetIM.exe3.7.0.7506d9e00unknown0.0.0.000000000c000000500666f4b97801ce7a883d559042C:\Program Files (x86)\SweetIM\Messenger\SweetIM.exeunknowndb552aa9-e67b-11e2-92e3-e89a8fc5a597
 
 
=========================== Installed Programs ============================
 
µTorrent (Version: 3.2.0)
Acer Backup Manager (Version: 3.0.0.99)
Acer Crystal Eye Webcam (Version: 1.5.2904.00)
Acer ePower Management (Version: 6.00.3007)
Acer eRecovery Management (Version: 5.00.3502)
Acer Games (Version: 1.0.2.5)
Acer Registration (Version: 1.04.3502)
Acer ScreenSaver (Version: 1.1.0517.2011)
Acer Updater (Version: 1.02.3502)
Adobe Flash Player 11 ActiveX (Version: 11.5.502.149)
Adobe Flash Player 11 Plugin (Version: 11.6.602.168)
Adobe Reader X (10.1.6) MUI (Version: 10.1.6)
Advanced System Protector (Version: 2.1.1000.10905)
Agatha Christie - Death on the Nile (Version: 2.2.0.98)
Alcor Micro USB Card Reader (Version: 1.2.42.68439)
Apple Application Support (Version: 2.2.2)
Apple Mobile Device Support (Version: 6.0.0.59)
Apple Software Update (Version: 2.1.3.127)
ASIO4ALL (Version: 2.10)
Ask Toolbar (Version: 1.15.23.0)
Atheros Communications Inc.® AR81Family Gigabit/Fast Ethernet Driver (Version: 1.0.2.43)
AVG 2013 (Version: 13.0.3162)
AVG 2013 (Version: 13.0.3204)
AVG 2013 (Version: 13.0.3272)
AVG 2013 (Version: 2013.0.3272)
AVG Security Toolbar (Version: 15.2.0.5)
Backup Manager V3 (Version: 3.0.0.99)
Bejeweled 2 Deluxe (Version: 2.2.0.95)
BFlix Gadget (Version: 1.0)
Bing Bar (Version: 7.0.765.0)
Bonjour (Version: 3.0.0.10)
Build-a-lot 4 - Power Source (Version: 2.2.0.97)
CCleaner (Version: 3.16)
Chronicles of Albian (Version: 2.2.0.95)
Chuzzle Deluxe (Version: 2.2.0.95)
clear.fi (Version: 1.0.1517_36458)
clear.fi (Version: 1.0.1720.00)
clear.fi (Version: 9.0.7709)
clear.fi Client (Version: 1.00.3500)
Contrôle ActiveX Windows Live Mesh pour connexions à distance (Version: 15.4.5722.2)
Cradle of Rome 2 (Version: 2.2.0.95)
D3DX10 (Version: 15.4.2368.0902)
daHornet Version 1.34
Dora's World Adventure (Version: 2.2.0.95)
eBay Worldwide (Version: 2.2.0409)
Facebook Messenger 2.1.4814.0 (Version: 2.1.4814.0)
FATE: The Cursed King (Version: 2.2.0.97)
File Repair
Final Drive: Nitro (Version: 2.2.0.95)
Firebird SQL Server - MAGIX Edition (Version: 2.1.31.0)
FL Studio 10
Free RAR Extract Frog (Version: 4.70)
Galerie de photos Windows Live (Version: 15.4.3502.0922)
GIMP 2.6.10 (Version: 2.6.10)
Google Chrome (Version: 27.0.1453.116)
Google Talk Plugin (Version: 4.1.3.13728)
Governor of Poker 2 Premium Edition (Version: 2.2.0.95)
IB Updater Service (Version: 3.0.4.6)
Identity Card (Version: 1.00.3501)
IL Download Manager
IL Shared Libraries
Intel® Control Center (Version: 1.2.1.1007)
Intel® Management Engine Components (Version: 7.0.0.1144)
Intel® Processor Graphics (Version: 8.15.10.2342)
Intel® Rapid Storage Technology (Version: 10.0.0.1046)
iTunes (Version: 10.7.0.21)
Java 7 Update 21 (Version: 7.0.210)
Java Auto Updater (Version: 2.1.9.5)
Java™ 6 Update 37 (Version: 6.0.370)
Jewel Match 3 (Version: 2.2.0.97)
Junk Mail filter update (Version: 15.4.3502.0922)
Launch Manager (Version: 5.1.4)
MAGIX Goya burnR (MSI) (Version: 4.3.1.6)
MAGIX Music Maker MX (Version: 18.0.1.11)
MAGIX Music Maker MX Update (Version: 18.0.3.0)
MAGIX Screenshare (Version: 4.3.6.1987)
MAGIX Speed burnR (MSI) (Version: 7.0.1.27)
Malwarebytes Anti-Malware version 1.75.0.1300 (Version: 1.75.0.1300)
McAfee Security Scan Plus (Version: 2.0.189.1)
McAfee SiteAdvisor (Version: 3.4.1.195)
McAfee SiteAdvisor (Version: 3.6.168)
Mesh Runtime (Version: 15.4.5722.2)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
Microsoft Application Error Reporting (Version: 12.0.6015.5000)
Microsoft Office 2010 (Version: 14.0.4763.1000)
Microsoft Silverlight (Version: 5.1.20125.0)
Microsoft SQL Server 2005 Compact Edition [ENU] (Version: 3.1.0000)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.59193)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (Version: 10.0.40219)
MSVCRT (Version: 15.4.2862.0708)
MSVCRT_amd64 (Version: 15.4.2862.0708)
MSXML 4.0 SP3 Parser (KB2721691) (Version: 4.30.2114.0)
MSXML 4.0 SP3 Parser (KB2758694) (Version: 4.30.2117.0)
MSXML 4.0 SP3 Parser (KB973685) (Version: 4.30.2107.0)
MSXML 4.0 SP3 Parser (Version: 4.30.2100.0)
Mystery of Mortlake Mansion (Version: 2.2.0.98)
MyWinLocker (Version: 4.0.14.25)
MyWinLocker 4 (Version: 4.0.14.25)
MyWinLocker Suite (Version: 4.0.14.15)
newsXpresso (Version: 1.0.0.40)
Norton Online Backup (Version: 2.1.17869)
NTI Media Maker 9 (Version: 9.0.2.8942)
Office Suite X 3.3 (Version: 3.3.9567)
Penguins! (Version: 2.2.0.95)
Plants vs. Zombies - Game of the Year (Version: 2.2.0.95)
Polar Bowler (Version: 2.2.0.97)
Polar Golfer (Version: 2.2.0.95)
Realtek High Definition Audio Driver (Version: 6.0.1.6392)
reFX Nexus VSTi RTAS v2.2.0
RegClean Pro (Version: 6.21)
RegCure Pro (Version: 3.1.2.0)
rgcAudio z3ta Plus v1.40
Shredder (Version: 2.0.8.9)
Sid Meier's Civilization V
Skype Click to Call (Version: 5.10.9560)
Skype™ 6.3 (Version: 6.3.105)
Steam (Version: 1.0.0.0)
SweetIM for Messenger 3.7 (Version: 3.7.0007)
Sylenth1 Demo v2.20
Synaptics Pointing Device Driver (Version: 15.1.18.0)
Text-To-Speech-Runtime (Version: 1.0.0.0)
Torchlight (Version: 2.2.0.97)
Update for Microsoft .NET Framework 4 Client Profile (KB2468871) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2600217) (Version: 1)
Update Installer for WildTangent Games App
Virtual Villagers 5 - New Believers (Version: 2.2.0.97)
Visual Studio 2008 x64 Redistributables (Version: 10.0.0.2)
Visual Studio 2010 x64 Redistributables (Version: 13.0.0.1)
VisualBee for Microsoft PowerPoint (Version: V3.9)
Web Assistant 2.0.0.485 (Version: 2.0.0.485)
Welcome Center (Version: 1.02.3503)
WildTangent Games App (Acer Games) (Version: 4.0.5.14)
Windows Live (Version: 15.4.3502.0922)
Windows Live Communications Platform (Version: 15.4.3502.0922)
Windows Live Essentials (Version: 15.4.3502.0922)
Windows Live Essentials (Version: 15.4.3555.0308)
Windows Live ID Sign-in Assistant (Version: 7.250.4232.0)
Windows Live Installer (Version: 15.4.3502.0922)
Windows Live Language Selector (Version: 15.4.3555.0308)
Windows Live Mail (Version: 15.4.3502.0922)
Windows Live Mesh (Version: 15.4.3502.0922)
Windows Live Mesh ActiveX Control for Remote Connections (Version: 15.4.5722.2)
Windows Live Messenger (Version: 15.4.3538.0513)
Windows Live MIME IFilter (Version: 15.4.3502.0922)
Windows Live Movie Maker (Version: 15.4.3502.0922)
Windows Live Photo Common (Version: 15.4.3502.0922)
Windows Live Photo Gallery (Version: 15.4.3502.0922)
Windows Live PIMT Platform (Version: 15.4.3508.1109)
Windows Live Remote Client (Version: 15.4.5722.2)
Windows Live Remote Client Resources (Version: 15.4.5722.2)
Windows Live Remote Service (Version: 15.4.5722.2)
Windows Live Remote Service Resources (Version: 15.4.5722.2)
Windows Live SOXE (Version: 15.4.3502.0922)
Windows Live SOXE Definitions (Version: 15.4.3502.0922)
Windows Live UX Platform (Version: 15.4.3502.0922)
Windows Live UX Platform Language Pack (Version: 15.4.3508.1109)
Windows Live Writer (Version: 15.4.3502.0922)
Windows Live Writer Resources (Version: 15.4.3502.0922)
WinRAR 4.20 (32-bit) (Version: 4.20.0)
YTD Video Downloader 3.9.6 (Version: 3.9.6)
Zoom Downloader
Zuma's Revenge (Version: 2.2.0.97)
 
========================= Memory info: ===================================
 
Percentage of memory in use: 19%
Total physical RAM: 2923.86 MB
Available physical RAM: 2360.79 MB
Total Pagefile: 5845.9 MB
Available Pagefile: 5315.71 MB
Total Virtual: 4095.88 MB
Available Virtual: 4000.21 MB
 
========================= Partitions: =====================================
 
1 Drive c: (Acer) (Fixed) (Total:282.99 GB) (Free:100.76 GB) NTFS
 
========================= Users: ========================================
 
User accounts for \\LIAMS-PC
 
Administrator            Guest                    Liam's                   
 
 
**** End of log ****


#4 SubQuantum

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Posted 07 July 2013 - 09:45 PM

Unfortunately Speccy isn't working for me, I downloaded the free version. Thanks for the reply though!



#5 hamluis

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Posted 08 July 2013 - 10:03 AM

The majority of the errors reflected by EV...all have to with Internet connectivity. and SweetIM.  The "Instance Modification" errors noted...can be safely ignored, from what I read...but there is a MS Fixit which might eliminate such for those concerned with them.

 

http://support.microsoft.com/kb/2545227

 

IMO, you possibly have complicated matters by playing with services...I'm in no position to determien what was done and the impact.

 

Assuming that your efforts did not complicate the problems...I'd have to guess that you may be infected.  We have a forum where such can be determined and I will move this topic there.

 

Louis



#6 SubQuantum

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Posted 08 July 2013 - 02:12 PM

Thank you!

I've just discovered that by only disabling WLAN autoconfig, the problems cease. Is there any way I can fix the program?






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