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ntoskrnl.exe+4ade0c bsod help


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#1 Zassaliss

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Posted 07 July 2013 - 03:17 AM

computer freezes entirely mostly at startup and shutdown and occasionally when changing videos. none of the time when playing video games or browsing and whatnot.

 

070713-34944-01.dmp 7/07/2013 4:03:56 PM 0x00000124 00000000`00000000 fffffa80`071e7788 00000000`00000000 00000000`00000000 ntoskrnl.exe ntoskrnl.exe+4ade0c NT Kernel & System Microsoft® Windows® Operating System Microsoft Corporation 6.1.7601.18113 (win7sp1_gdr.130318-1533) x64 ntoskrnl.exe+4ade0c C:\Windows\Minidump\070713-34944-01.dmp 8 15 7601 262,144

 

whatever you can do to help will be appreciated

 



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#2 Anshad Edavana

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Posted 07 July 2013 - 03:55 AM

Hi
 
 
To know what is going wrong with your system, we need to collect some basic info. So please follow the below steps.
 
1 ) Post the full spec or model number of your Laptop\PC. Also specify the details of last hardware and software changes made to the system.
 
2 )Open C:\Windows\Minidump folder. If there are any files with .dmp extension, zip the entire folder and upload to any free file hosting site like like the ones listed below.
 
 
Post the download link to it in next reply.
 
3 ) Generate a report about your system using Speccy by reading the guide below.
 
 
 Post the web link displayed by Speccy in next reply.
 
4 ) Download and run Minitoolbox from http://www.bleepingcomputer.com/download/minitoolbox/
 
    Run the tool and only select the following tick boxes.
 
    -List last 10 Event viewer errors
    -List installed programs
    -List devices
    -List users, partition and memory size
 
Now click "Go" and post the output in next reply  (or upload the result.txt with dump files) 
 

Examining those will give us a basic idea about the issue you are facing.


Edited by Anshad Edavana, 07 July 2013 - 03:56 AM.


#3 Zassaliss

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Posted 07 July 2013 - 07:59 AM

http://www.mediafire.com/?1cox5lveob513o3

minidump

http://www.mediafire.com/?dpx4u5ccda5zy6c

results of minitoolbox.exe

 

http://speccy.piriform.com/results/WDPeIzemUP0hqaZflUmH1Wy

 

dont remember any software or hardware changes specific that made my computer begin to freeze. i think maybe i did one of those mass driver updates but even then not sure...

have i missed anything?



#4 Anshad Edavana

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Posted 07 July 2013 - 10:33 AM

Hi 

 

Thanks for providing the requested info. 

 

This is the error code you are receiving : STOP 0x124 WHEA_UNCORRECTABLE_ERROR


WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
WHEA_ERROR_RECORD structure that describes the error conditon.
Arguments:
Arg1: 0000000000000000, Machine Check Exception
Arg2: fffffa8006cbf038, Address of the WHEA_ERROR_RECORD structure.
Arg3: 0000000000000000, High order 32-bits of the MCi_STATUS value.
Arg4: 0000000000000000, Low order 32-bits of the MCi_STATUS value.

Receiving this error code is generally is an indication of a hardware issue. In some cases a driver bug can also lead to this error (rare ). As you can see the stop code doesn't gives us any clue on which hardware part or it's driver is malfunctioning. " A fatal hardware error has occurred" , other than that no details are available. Basically when we troubleshoot this error, we are shooting in the darkness.

 

When i check the WHEA_ERROR_RECORD in windbg, this is the result i got (an internal timer error in one of the CPU core )


Error         : Internal timer (Proc 0 Bank 5)
  Status      : 0xbe00000000800400
  Address     : 0x000038800642756a
  Misc.       : 0x0000000000007fff

Then in the even log report by Speccy :

Error: (07/07/2013 04:04:22 PM) (Source: Microsoft-Windows-WHEA-Logger) (User: NT AUTHORITY)
Description: A fatal hardware error has occurred.

Reported by component: Processor Core
Error Source: 3
Error Type: 5
Processor ID: 6

The details view of this entry contains further information.

Error: (07/07/2013 04:04:22 PM) (Source: Microsoft-Windows-WHEA-Logger) (User: NT AUTHORITY)
Description: A fatal hardware error has occurred.

Reported by component: Processor Core
Error Source: 3
Error Type: 5
Processor ID: 4

The details view of this entry contains further information.

Error: (07/07/2013 04:04:22 PM) (Source: Microsoft-Windows-WHEA-Logger) (User: NT AUTHORITY)
Description: A fatal hardware error has occurred.

Reported by component: Processor Core
Error Source: 3
Error Type: 5
Processor ID: 2

The details view of this entry contains further information.

Error: (07/07/2013 04:04:22 PM) (Source: Microsoft-Windows-WHEA-Logger) (User: NT AUTHORITY)
Description: A fatal hardware error has occurred.

Reported by component: Processor Core
Error Source: 3
Error Type: 5
Processor ID: 0 

Based on the above reports, i assume one of your CPU core is failing. But why ? . There are a number of reason for a CPU core to be failed. Let us check them one by one. 

 

Please follow the below steps :

 

1 ) Ensure that none of the hardware components are overclocked. Hardware that is driven beyond its design specifications - by overclocking - can malfunction in unpredictable ways. If you are overclocking, disable it immediately.

 

2 ) Update your system BIOS.

 

  Your BIOS is dated 2010. There is a new version available - version 803.  Download and update it from the below link.

 

http://www.asus.com/Motherboards/P6X58DE/#support_Download_30

 

3 ) Clean and carefully remove any dust from the inside of the machine. Re-seat all connectors and memory modules. Use a can of compressed air to clean out the RAM DIMM sockets as much as possible. Also make sure there are no dusts are accumulated in the fins of CPU fan.

 

http://www.bleepingcomputer.com/tutorials/cleaning-the-inside-of-your-pc/

 

4 ) Remove and re-seat the CPU. Clear all the remnants of old thermal paste from top of CPU and bottom of the cooling FAN. Buy and apply a high quality thermal paste.

 

 

5 ) Remove any disc emulation software like daemon tools or poweriso until after the issue is solved. It is important as the kernel mode drivers used by those programs can create unpredictable results.

 

6 ) Check Windows update to see if there are any pending updates.

 

 

After doing the above steps exactly, let me know our findings.


Edited by Anshad Edavana, 07 July 2013 - 10:37 AM.


#5 Zassaliss

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Posted 10 September 2014 - 01:12 PM

hi how do i edit old posts from this thread? would like to delete my name thanks
 


#6 hamluis

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Posted 10 September 2014 - 01:22 PM

If you talking about editing the linked data which you posted...you are the only one who can edit those.

 

Louis






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