Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

I believe I have a virus: System Security Taken Over


  • Please log in to reply
15 replies to this topic

#1 missmae

missmae

  • Members
  • 15 posts
  • OFFLINE
  •  
  • Gender:Not Telling
  • Local time:05:31 PM

Posted 06 July 2013 - 06:11 PM

Hello helpful people!

Please bear with me, I know little about computers. I'm writing about a laptop that is a Dell with Windows 7/64 bit. It seems that my system has some type of virus in it. Last week I ran a full scan with my McAfee Security Center since I had noticed that it hadn't updated in a while and I found a Trojan and it quarantined it. Then after I deleted it when I rebooted there it was again in the quarantine folder but from a different location and file. This happened three times. After I deleted the Trojans (I thought) and rebooted there was another one with a slightly different numerical sequence (same first letters FCMG!) and it appeared under two separate locations and files as well (System files: C:\Windows/Sys\WOW64\TrustedInstaller.exe and also C:\ProgramFiles\HijackThis). So I deleted those trojans from the quarantine folder. When I rebooted after that nothing shows up in the McAfee quarantine folder anymore.

 

However though my computer runs fine and I can use it I'm concerned that I may have spyware or something in there and it's only a matter of time before things will get worse. I can no longer update windows or use the action center on my Dell. The buttons on the Control Panel page don't work when you click on them individually and I am limited as to how much I can scan the system. The windows defender doesn't work, PDF or Word preview doesn't work in Outlook.When I do sfc /scannow it goes through the verification phase and then says everything is fine. The Dell Center Scan showed everything passing. And when I reboot the computer now McAfee shows nothing in the quarantine folder and the full scan shows no infected files. Still I cannot use Windows Update or click on other system links in the control panel.

I also noticed today when I looked at some event logs in the safe mode a MediaFACE installer (MsiInstaller) that had tried to change registry settings in the system around the time of the trojan discoveries many times over. Don't know if this is anything but I do remember a box asking me about MediaFACE as I was dealing with removing the trojans. Since I had MediaFACE I thought it was an update and clicked on it. Is that something?

Can anyone please help with this?

Thanks so much!!

 



BC AdBot (Login to Remove)

 


#2 noknojon

noknojon

  • Banned
  • 10,871 posts
  • OFFLINE
  •  
  • Gender:Not Telling
  • Local time:07:31 AM

Posted 06 July 2013 - 06:35 PM

Hello missmae -

 

EDIT - You can post these onne at a time if it is easier for you, rather than looking for logs everywhere -

 

 

:step1: Download Security Check by Screen317 from HERE
* Save it to your Desktop.
* Double-click SecurityCheck.exe
* Follow the onscreen instructions inside of the black box.
* A Notepad document should open automatically called checkup.txt; please post the contents of that document.
Note: If a security program requests permission to access the Internet, allow it to do so.

 

 

:step2: Please download MiniToolBox, Save it to your desktop and run it.
NOTE : Close any Firefox browsers you may have open when you run Reset Firefox Settings
Checkmark the following boxes:
•Flush DNS
•Report IE Proxy Settings
•Reset IE Proxy Settings
•Report FF Proxy Settings
•Reset FF Proxy Settings
•List content of Hosts
•List IP configuration
•List last 10 Event Viewer log
•List Installed Programs
•List Users, Partitions and Memory size.
•List Minidump Files
 Click Go and copy / paste the result (Result.txt).

 

 

:step3: Please download Farbar Service Scanner and run it on the computer with the issue.
Make sure the following options are checked:

  • Internet Services
  • Windows Firewall
  • System Restore
  • Security Center
  • Windows Update

Press "Scan".
It will create a log (FSS.txt) in the same directory the tool is run.
Please copy and paste the log to your reply.

 

 

 

You may need to Disable your Antivirus while this program runs -

 

:step4: Scan your machine with ESET OnlineScan

For Microsoft Internet Explorer users >
1.Hold down Control and click HERE to open ESET OnlineScan in a new window.
2.Click the ESET Online Scanner button.
3.NOTE :.For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)

 

- 1.Click on esetsmartinstaller_enu.exe to download the ESET Smart Installer. Save it to your desktop.
- 2.Double click on the ESET Online Scanner icon on your desktop.

 

 4.Check "YES, I accept the Terms of Use."
 5.Click the Start button.
 6.Accept any security warnings from your browser.
 7.Under scan settings, check "Scan Archives" and "Remove found threats"
8.Click Advanced settings and select the following:
Scan potentially unwanted applications
Scan for potentially unsafe applications
Enable Anti-Stealth technology

 9.ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this will take some time to download the program for a first time, and then download updated data base (1 to 2  hours is not unusual)
10.When the scan completes, click List Threats
11.Click Export, and save the file to your desktop using a unique name, such as ESETScan.
- Include the contents of this report in your next reply.
12.Click the Back button.
13.Click the Finish button

 

Make sure you Re-enable your Ativirus when this is completed

 

Thank You -


Edited by noknojon, 06 July 2013 - 07:32 PM.


#3 missmae

missmae
  • Topic Starter

  • Members
  • 15 posts
  • OFFLINE
  •  
  • Gender:Not Telling
  • Local time:05:31 PM

Posted 06 July 2013 - 07:55 PM

Hi!

Thank you for answering so fast.

I will post these one by one if that's ok.

Here is the first one, Security Check:

 

 Results of screen317's Security Check version 0.99.68  
 Windows 7  x64 (UAC is enabled)  
 Out of date service pack!!
 Internet Explorer 10  
``````````````Antivirus/Firewall Check:``````````````
 Windows Firewall Enabled!  
McAfee Anti-Virus and Anti-Spyware   
 WMI entry may not exist for antivirus; attempting automatic update.
`````````Anti-malware/Other Utilities Check:`````````
 Java™ 6 Update 24  
 Java™ 7 Update 5  
 Java version out of Date!
 Adobe Flash Player 11.7.700.224  
 Adobe Reader 10.1.7 Adobe Reader out of Date!  
 Mozilla Firefox (22.0)
 Google Chrome 27.0.1453.110  
 Google Chrome 27.0.1453.116  
 Google Chrome Plugins...  
````````Process Check: objlist.exe by Laurent````````  
`````````````````System Health check`````````````````
 Total Fragmentation on Drive C: 1%
````````````````````End of Log``````````````````````



#4 missmae

missmae
  • Topic Starter

  • Members
  • 15 posts
  • OFFLINE
  •  
  • Gender:Not Telling
  • Local time:05:31 PM

Posted 06 July 2013 - 08:14 PM

Hi again,

Second test, mini tool box:

 

MiniToolBox by Farbar  Version: 16-06-2013
Ran by MaryAnn (administrator) on 06-07-2013 at 21:11:43
Running from "C:\Users\MaryAnn\Downloads"
Windows 7 Home Premium  (X64)
Boot Mode: Normal
***************************************************************************

========================= Flush DNS: ===================================

Windows IP Configuration

Successfully flushed the DNS Resolver Cache.

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
ProxyServer: 192.168.43.1:8000

"Reset IE Proxy Settings": IE Proxy Settings were reset.

========================= FF Proxy Settings: ==============================


"Reset FF Proxy Settings": Firefox Proxy settings were reset.

========================= Hosts content: =================================



========================= IP Configuration: ================================

DW1501 Wireless-N WLAN Half-Mini Card = Wireless Network Connection (Connected)
Atheros AR8152 PCI-E Fast Ethernet Controller = Local Area Connection (Media disconnected)
Broadcom Virtual Wireless Adapter = Local Area Connection 2 (Media disconnected)
Microsoft Virtual WiFi Miniport Adapter = Wireless Network Connection 2 (Media disconnected)


# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4

reset
set global icmpredirects=enabled


popd
# End of IPv4 configuration



Windows IP Configuration

   Host Name . . . . . . . . . . . . : PraisedLord-PC
   Primary Dns Suffix  . . . . . . . :
   Node Type . . . . . . . . . . . . : Hybrid
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No

Wireless LAN adapter Wireless Network Connection 2:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter
   Physical Address. . . . . . . . . : C0-CB-38-1C-A8-E6
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes

Ethernet adapter Local Area Connection 2:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Broadcom Virtual Wireless Adapter
   Physical Address. . . . . . . . . : 02-50-F2-00-00-01
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes

Ethernet adapter Local Area Connection:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Atheros AR8152 PCI-E Fast Ethernet Controller
   Physical Address. . . . . . . . . : F0-4D-A2-55-A2-59
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wireless Network Connection:

   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : DW1501 Wireless-N WLAN Half-Mini Card
   Physical Address. . . . . . . . . : C0-CB-38-1C-A8-E6
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   Link-local IPv6 Address . . . . . : fe80::b486:727c:9dd6:cbe6%11(Preferred)
   IPv4 Address. . . . . . . . . . . : 192.168.1.3(Preferred)
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Lease Obtained. . . . . . . . . . : Saturday, July 06, 2013 8:27:09 PM
   Lease Expires . . . . . . . . . . : Sunday, July 07, 2013 8:35:10 PM
   Default Gateway . . . . . . . . . : 192.168.1.1
   DHCP Server . . . . . . . . . . . : 192.168.1.1
   DHCPv6 IAID . . . . . . . . . . . : 197184312
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-14-58-AB-29-C0-CB-38-1C-A8-E6
   DNS Servers . . . . . . . . . . . : 192.168.1.1
   NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter isatap.{AEEE9C80-011B-47D2-B3C8-7C3F4EB6D809}:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{03E85F41-F532-4A43-81FC-274716665044}:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter #3
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{C8F53273-25D1-465E-9556-32E53AF57E71}:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter #4
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 11:

   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
   IPv6 Address. . . . . . . . . . . : 2001:0:4137:9e76:3864:2de5:e746:b67c(Preferred)
   Link-local IPv6 Address . . . . . : fe80::3864:2de5:e746:b67c%19(Preferred)
   Default Gateway . . . . . . . . . : ::
   NetBIOS over Tcpip. . . . . . . . : Disabled
Server:  UnKnown
Address:  192.168.1.1

Name:    google.com
Addresses:  2607:f8b0:4006:803::1008
      173.194.43.38
      173.194.43.33
      173.194.43.35
      173.194.43.46
      173.194.43.40
      173.194.43.39
      173.194.43.34
      173.194.43.36
      173.194.43.37
      173.194.43.41
      173.194.43.32


Pinging google.com [173.194.43.32] with 32 bytes of data:
Reply from 173.194.43.32: bytes=32 time=76ms TTL=55
Reply from 173.194.43.32: bytes=32 time=12ms TTL=55

Ping statistics for 173.194.43.32:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 12ms, Maximum = 76ms, Average = 44ms
Server:  UnKnown
Address:  192.168.1.1

Name:    yahoo.com
Addresses:  98.138.253.109
      98.139.183.24
      206.190.36.45


Pinging yahoo.com [98.139.183.24] with 32 bytes of data:
Reply from 98.139.183.24: bytes=32 time=83ms TTL=52
Reply from 98.139.183.24: bytes=32 time=26ms TTL=52

Ping statistics for 98.139.183.24:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 26ms, Maximum = 83ms, Average = 54ms

Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Ping statistics for 127.0.0.1:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 0ms, Maximum = 0ms, Average = 0ms
===========================================================================
Interface List
 21...c0 cb 38 1c a8 e6 ......Microsoft Virtual WiFi Miniport Adapter
 16...02 50 f2 00 00 01 ......Broadcom Virtual Wireless Adapter
 12...f0 4d a2 55 a2 59 ......Atheros AR8152 PCI-E Fast Ethernet Controller
 11...c0 cb 38 1c a8 e6 ......DW1501 Wireless-N WLAN Half-Mini Card
  1...........................Software Loopback Interface 1
 24...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter
 26...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #3
 23...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #4
 19...00 00 00 00 00 00 00 e0 Teredo Tunneling Pseudo-Interface
===========================================================================

IPv4 Route Table
===========================================================================
Active Routes:
Network Destination        Netmask          Gateway       Interface  Metric
          0.0.0.0          0.0.0.0      192.168.1.1      192.168.1.3     25
        127.0.0.0        255.0.0.0         On-link         127.0.0.1    306
        127.0.0.1  255.255.255.255         On-link         127.0.0.1    306
  127.255.255.255  255.255.255.255         On-link         127.0.0.1    306
      192.168.1.0    255.255.255.0         On-link       192.168.1.3    281
      192.168.1.3  255.255.255.255         On-link       192.168.1.3    281
    192.168.1.255  255.255.255.255         On-link       192.168.1.3    281
        224.0.0.0        240.0.0.0         On-link         127.0.0.1    306
        224.0.0.0        240.0.0.0         On-link       192.168.1.3    281
  255.255.255.255  255.255.255.255         On-link         127.0.0.1    306
  255.255.255.255  255.255.255.255         On-link       192.168.1.3    281
===========================================================================
Persistent Routes:
  None

IPv6 Route Table
===========================================================================
Active Routes:
 If Metric Network Destination      Gateway
 19     58 ::/0                     On-link
  1    306 ::1/128                  On-link
 19     58 2001::/32                On-link
 19    306 2001:0:4137:9e76:3864:2de5:e746:b67c/128
                                    On-link
 11    281 fe80::/64                On-link
 19    306 fe80::/64                On-link
 19    306 fe80::3864:2de5:e746:b67c/128
                                    On-link
 11    281 fe80::b486:727c:9dd6:cbe6/128
                                    On-link
  1    306 ff00::/8                 On-link
 19    306 ff00::/8                 On-link
 11    281 ff00::/8                 On-link
===========================================================================
Persistent Routes:
  None

========================= Event log errors: ===============================

Application errors:
==================
Error: (07/06/2013 09:10:59 PM) (Source: Application Error) (User: )
Description: Faulting application name: firefox.exe, version: 22.0.0.4917, time stamp: 0x51c06b1b
Faulting module name: xul.dll, version: 22.0.0.4917, time stamp: 0x51c06a5b
Exception code: 0xc0000005
Fault offset: 0x00173668
Faulting process id: 0x192c
Faulting application start time: 0xfirefox.exe0
Faulting application path: firefox.exe1
Faulting module path: firefox.exe2
Report Id: firefox.exe3

Error: (07/06/2013 08:49:20 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "C:\Windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7600.16661_none_420fe3fa2b8113bd.manifest1".Error in manifest or policy file "C:\Windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7600.16661_none_420fe3fa2b8113bd.manifest2" on line C:\Windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7600.16661_none_420fe3fa2b8113bd.manifest3.
A component version required by the application conflicts with another component version already active.
Conflicting components are:.
Component 1: C:\Windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7600.16661_none_420fe3fa2b8113bd.manifest.
Component 2: C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7600.16661_none_fa62ad231704eab7.manifest.

Error: (07/06/2013 08:36:41 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7600.16661_none_fa62ad231704eab7.manifest1".Error in manifest or policy file "C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7600.16661_none_fa62ad231704eab7.manifest2" on line C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7600.16661_none_fa62ad231704eab7.manifest3.
A component version required by the application conflicts with another component version already active.
Conflicting components are:.
Component 1: C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7600.16661_none_fa62ad231704eab7.manifest.
Component 2: C:\Windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7600.16661_none_420fe3fa2b8113bd.manifest.

Error: (07/06/2013 08:36:41 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7600.16661_none_fa62ad231704eab7.manifest1".Error in manifest or policy file "C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7600.16661_none_fa62ad231704eab7.manifest2" on line C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7600.16661_none_fa62ad231704eab7.manifest3.
A component version required by the application conflicts with another component version already active.
Conflicting components are:.
Component 1: C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7600.16661_none_fa62ad231704eab7.manifest.
Component 2: C:\Windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7600.16661_none_420fe3fa2b8113bd.manifest.

Error: (07/06/2013 08:36:39 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7600.16661_none_fa62ad231704eab7.manifest1".Error in manifest or policy file "C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7600.16661_none_fa62ad231704eab7.manifest2" on line C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7600.16661_none_fa62ad231704eab7.manifest3.
A component version required by the application conflicts with another component version already active.
Conflicting components are:.
Component 1: C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7600.16661_none_fa62ad231704eab7.manifest.
Component 2: C:\Windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7600.16661_none_420fe3fa2b8113bd.manifest.

Error: (07/06/2013 08:36:39 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7600.16661_none_fa62ad231704eab7.manifest1".Error in manifest or policy file "C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7600.16661_none_fa62ad231704eab7.manifest2" on line C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7600.16661_none_fa62ad231704eab7.manifest3.
A component version required by the application conflicts with another component version already active.
Conflicting components are:.
Component 1: C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7600.16661_none_fa62ad231704eab7.manifest.
Component 2: C:\Windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7600.16661_none_420fe3fa2b8113bd.manifest.

Error: (07/06/2013 08:36:02 PM) (Source: Application Error) (User: )
Description: Faulting application name: FlashPlayerUpdateService.exe, version: 11.6.602.180, time stamp: 0x5152b03d
Faulting module name: ntdll.dll, version: 6.1.7600.16915, time stamp: 0x4ec49d10
Exception code: 0xc0000005
Fault offset: 0x0002e24b
Faulting process id: 0xef4
Faulting application start time: 0xFlashPlayerUpdateService.exe0
Faulting application path: FlashPlayerUpdateService.exe1
Faulting module path: FlashPlayerUpdateService.exe2
Report Id: FlashPlayerUpdateService.exe3

Error: (07/06/2013 04:25:35 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7600.16661_none_fa62ad231704eab7.manifest1".Error in manifest or policy file "C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7600.16661_none_fa62ad231704eab7.manifest2" on line C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7600.16661_none_fa62ad231704eab7.manifest3.
A component version required by the application conflicts with another component version already active.
Conflicting components are:.
Component 1: C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7600.16661_none_fa62ad231704eab7.manifest.
Component 2: C:\Windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7600.16661_none_420fe3fa2b8113bd.manifest.

Error: (07/06/2013 04:25:35 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7600.16661_none_fa62ad231704eab7.manifest1".Error in manifest or policy file "C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7600.16661_none_fa62ad231704eab7.manifest2" on line C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7600.16661_none_fa62ad231704eab7.manifest3.
A component version required by the application conflicts with another component version already active.
Conflicting components are:.
Component 1: C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7600.16661_none_fa62ad231704eab7.manifest.
Component 2: C:\Windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7600.16661_none_420fe3fa2b8113bd.manifest.

Error: (07/06/2013 03:39:14 PM) (Source: Application Error) (User: )
Description: Faulting application name: FlashPlayerUpdateService.exe, version: 11.6.602.180, time stamp: 0x5152b03d
Faulting module name: ntdll.dll, version: 6.1.7600.16915, time stamp: 0x4ec49d10
Exception code: 0xc0000005
Fault offset: 0x0002e24b
Faulting process id: 0x14e8
Faulting application start time: 0xFlashPlayerUpdateService.exe0
Faulting application path: FlashPlayerUpdateService.exe1
Faulting module path: FlashPlayerUpdateService.exe2
Report Id: FlashPlayerUpdateService.exe3


System errors:
=============
Error: (07/06/2013 08:28:47 PM) (Source: Service Control Manager) (User: )
Description: The CSP, Inc service hung on starting.

Error: (07/06/2013 06:19:08 PM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error:
%%1068

Error: (07/06/2013 06:19:08 PM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error:
%%1068

Error: (07/06/2013 06:19:08 PM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error:
%%1068

Error: (07/06/2013 06:19:08 PM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error:
%%1068

Error: (07/06/2013 06:19:08 PM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error:
%%1068

Error: (07/06/2013 06:19:08 PM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error:
%%1068

Error: (07/06/2013 06:19:08 PM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error:
%%1068

Error: (07/06/2013 06:19:08 PM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error:
%%1068

Error: (07/06/2013 06:19:08 PM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error:
%%1068


Microsoft Office Sessions:
=========================
Error: (07/06/2013 09:10:59 PM) (Source: Application Error)(User: )
Description: firefox.exe22.0.0.491751c06b1bxul.dll22.0.0.491751c06a5bc000000500173668192c01ce7aaa3ff0ad1fC:\Program Files (x86)\Mozilla Firefox\firefox.exeC:\Program Files (x86)\Mozilla Firefox\xul.dll14db552a-e6a2-11e2-bb9d-f04da255a259

Error: (07/06/2013 08:49:20 PM) (Source: SideBySide)(User: )
Description: C:\Windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7600.16661_none_420fe3fa2b8113bd.manifestC:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7600.16661_none_fa62ad231704eab7.manifestC:\Users\MaryAnn\Downloads\SoftonicDownloader_for_monopoly.exe

Error: (07/06/2013 08:36:41 PM) (Source: SideBySide)(User: )
Description: C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7600.16661_none_fa62ad231704eab7.manifestC:\Windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7600.16661_none_420fe3fa2b8113bd.manifestC:\Program Files (x86)\Cozi Express\CoziExpress.exe

Error: (07/06/2013 08:36:41 PM) (Source: SideBySide)(User: )
Description: C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7600.16661_none_fa62ad231704eab7.manifestC:\Windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7600.16661_none_420fe3fa2b8113bd.manifestC:\Program Files (x86)\Cozi Express\CoziExpress.exe

Error: (07/06/2013 08:36:39 PM) (Source: SideBySide)(User: )
Description: C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7600.16661_none_fa62ad231704eab7.manifestC:\Windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7600.16661_none_420fe3fa2b8113bd.manifestC:\Program Files (x86)\Cozi Express\CoziExpress.exe

Error: (07/06/2013 08:36:39 PM) (Source: SideBySide)(User: )
Description: C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7600.16661_none_fa62ad231704eab7.manifestC:\Windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7600.16661_none_420fe3fa2b8113bd.manifestC:\Program Files (x86)\Cozi Express\CoziExpress.exe

Error: (07/06/2013 08:36:02 PM) (Source: Application Error)(User: )
Description: FlashPlayerUpdateService.exe11.6.602.1805152b03dntdll.dll6.1.7600.169154ec49d10c00000050002e24bef401ce7aa9f4122933C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exeC:\Windows\SysWOW64\ntdll.dll32c94e32-e69d-11e2-bb9d-f04da255a259

Error: (07/06/2013 04:25:35 PM) (Source: SideBySide)(User: )
Description: C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7600.16661_none_fa62ad231704eab7.manifestC:\Windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7600.16661_none_420fe3fa2b8113bd.manifestC:\Program Files (x86)\Cozi Express\CoziExpress.exe

Error: (07/06/2013 04:25:35 PM) (Source: SideBySide)(User: )
Description: C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7600.16661_none_fa62ad231704eab7.manifestC:\Windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7600.16661_none_420fe3fa2b8113bd.manifestC:\Program Files (x86)\Cozi Express\CoziExpress.exe

Error: (07/06/2013 03:39:14 PM) (Source: Application Error)(User: )
Description: FlashPlayerUpdateService.exe11.6.602.1805152b03dntdll.dll6.1.7600.169154ec49d10c00000050002e24b14e801ce7a807b2c6b2fC:\Windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exeC:\Windows\SysWOW64\ntdll.dllbc7e117b-e673-11e2-b580-f04da255a259


CodeIntegrity Errors:
===================================
  Date: 2013-03-28 11:13:30.687
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\SysWOW64\FsUsbExDisk.Sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

  Date: 2013-03-28 11:13:30.406
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\SysWOW64\FsUsbExDisk.Sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

  Date: 2013-03-28 11:13:26.780
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\SysWOW64\FsUsbExDisk.Sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

  Date: 2013-03-28 11:13:26.510
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\SysWOW64\FsUsbExDisk.Sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

  Date: 2013-03-28 11:13:24.307
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\SysWOW64\FsUsbExDisk.Sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

  Date: 2013-03-28 11:13:24.113
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\SysWOW64\FsUsbExDisk.Sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

  Date: 2013-03-28 11:13:20.984
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\SysWOW64\FsUsbExDisk.Sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

  Date: 2013-03-28 11:13:20.702
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\SysWOW64\FsUsbExDisk.Sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

  Date: 2013-03-28 11:13:18.153
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\SysWOW64\FsUsbExDisk.Sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

  Date: 2013-03-28 11:13:17.947
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\SysWOW64\FsUsbExDisk.Sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.


=========================== Installed Programs ============================

64 Bit HP CIO Components Installer (Version: 6.2.1)
ABBYY FineReader 9.0 Sprint (Version: 9.01.513.58212)
Active@ DVD Eraser v 1.1
Adobe Flash Player 11 ActiveX (Version: 11.7.700.202)
Adobe Flash Player 11 Plugin (Version: 11.7.700.224)
Adobe Reader X (10.1.7) (Version: 10.1.7)
Advanced Audio FX Engine (Version: 1.12.05)
AIM for Windows
AIO_CDA_ProductContext (Version: 130.0.365.000)
AIO_CDA_Software (Version: 130.0.365.000)
AIO_Scan (Version: 130.0.365.000)
Amazon Kindle
Amazon MP3 Downloader 1.0.17 (Version: 1.0.17)
Amazon Send to Kindle (Version: 1.0.0.192)
Android Sync Manager WiFi (Version: 11.10.2763)
AoA Audio Extractor
Apple Application Support (Version: 2.3.4)
Apple Mobile Device Support (Version: 6.1.0.13)
Apple Software Update (Version: 2.1.3.127)
Atheros Communications Inc.® AR81Family Gigabit/Fast Ethernet Driver (Version: 1.0.0.23)
ATI Catalyst Install Manager (Version: 3.0.795.0)
Audacity 1.3.12 (Unicode)
Avery Template (Version: 2.0.0.0)
Avery Wizard 4.0 (Version: 4.0.103)
Bejeweled 2 Deluxe
Big Fish Games: Game Manager (Version: 3.0.1.60)
Bing Bar (Version: 7.0.609.0)
Bonjour (Version: 3.0.0.10)
BufferChm (Version: 130.0.331.000)
C3100 (Version: 130.0.365.000)
c3100_Help (Version: 82.0.256.000)
calibre (Version: 0.8.41)
CANON iMAGE GATEWAY Task for ZoomBrowser EX (Version: 1.7.2.11)
CANON iMAGE GATEWAY Video Podcast Utility (Version: 1.3.0.2)
Canon Internet Library for ZoomBrowser EX (Version: 1.6.3.9)
Canon MOV Decoder (Version: 1.8.0.7)
Canon MOV Encoder (Version: 1.6.0.1)
Canon Utilities CameraWindow (Version: 7.4.0.7)
Canon Utilities CameraWindow DC 8 (Version: 8.1.0.11)
Canon Utilities MyCamera (Version: 7.3.0.5)
Canon Utilities ZoomBrowser EX (Version: 6.5.1.15)
Canon ZoomBrowser EX Memory Card Utility (Version: 1.3.0.4)
CCleaner (Version: 3.12)
CMA Download Manager (Version: 0.95)
Consumer In-Home Service Agreement (Version: 2.0.0)
Copy (Version: 130.0.428.000)
Cozi (Version: 1.0.4323.24051)
csservice (Version: 1.0.0)
CyberLink PhotoNow (Version: 1.1.0.6904)
CyberLink PowerDirector (Version: 9.0.0.3305)
CyberLink WaveEditor (Version: 1.0.1.2821)
D3DX10 (Version: 15.4.2368.0902)
Definition Update for Microsoft Office 2010 (KB982726) 32-Bit Edition
Dell DataSafe Online (Version: 1.2.0011)
Dell Dock (Version: 2.0)
Dell Driver Download Manager (Version: 2.1.0.0)
Dell Edoc Viewer (Version: 1.0.0)
Dell Getting Started Guide (Version: 1.00.0000)
Dell Support Center (Version: 3.1.5830.12)
Dell Webcam Central (Version: 1.40.05)
Destinations (Version: 140.0.77.000)
DeviceDiscovery (Version: 130.0.465.000)
DocProc (Version: 13.0.0.0)
Dropbox (Version: 1.6.18)
DW WLAN Card (Version: 5.60.48.35)
EPSON Artisan 837 Series Printer Uninstall
Epson Connect
Epson Customer Participation (Version: 1.0.0.0)
Epson Download Navigator (Version: 1.0.1)
Epson Event Manager (Version: 2.50.0000)
Epson FAX Utility (Version: 1.20.00)
Epson PC-FAX Driver
Epson Print CD (Version: 2.05.00)
EPSON Scan
EpsonNet Print (Version: 2.4j)
eReg (Version: 1.20.138.34)
Fax (Version: 130.0.418.000)
Feedback Tool (Version: 1.1.0)
Feedback Tool (Version: 1.2.0)
Google Chrome (Version: 27.0.1453.116)
Google Earth Plug-in (Version: 7.0.3.8542)
Google Gears (Version: 0.5.3600)
Google Update Helper (Version: 1.3.21.145)
GPBaseService2 (Version: 130.0.371.000)
Hauppauge TV Tuner Diagnostics (1.2.7076) (Version: 1.2.7076)
Hauppauge TV Tuner Driver (Version: 1.88.27090.1)
HP Customer Participation Program 13.0 (Version: 13.0)
HP Imaging Device Functions 13.0 (Version: 13.0)
HP Mouse Suite (Version: 1.1.1)
HP Product Detection (Version: 10.7.9.0)
HP Smart Web Printing 4.60 (Version: 4.60)
HP Solution Center 13.0 (Version: 13.0)
HP Update (Version: 4.000.011.006)
HPDiagnosticAlert (Version: 1.00.0000)
HPPhotoGadget (Version: 130.0.282.000)
HPProductAssistant (Version: 130.0.371.000)
HPSSupply (Version: 130.0.371.000)
ImageMixer 3 SE Ver.6 Transfer Utility (Version: 6.00.018)
ImageMixer 3 SE Ver.6 Video Tools (Version: 6.00.019)
Intel® Graphics Media Accelerator Driver (Version: 8.15.10.2104)
Intel® Management Engine Components (Version: 6.0.0.1179)
Internet TV for Windows Media Center (Version: 4.2.2.0)
iSEEK AnswerWorks English Runtime (Version: 010.000.0101)
iTunes (Version: 11.0.4.4)
Java Auto Updater (Version: 2.0.3.1)
Java™ 6 Update 20 (64-bit) (Version: 6.0.200)
Java™ 6 Update 24 (Version: 6.0.240)
Java™ 7 Update 5 (Version: 7.0.50)
LAME v3.98.3 for Audacity
LAME v3.99.3 (for Windows)
LG United Mobile Driver (Version: 2.2)
Live! Cam Avatar Creator (Version: 4.6.3009.1)
Logitech SetPoint 6.32 (Version: 6.32.20)
LoJack Factory Installer (Version: 1.0.0)
LTCM Client (Version: 1.20.3792)
MarketResearch (Version: 130.0.374.000)
McAfee Security Scan Plus (Version: 2.1.121.2)
McAfee SecurityCenter (Version: 11.6.511)
McAfee Virtual Technician (Version: 7.1.0.2483)
MediaFACE (Version: 5.0)
Memorex exPressit Label Design Studio
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30320)
Microsoft .NET Framework 4 Extended (Version: 4.0.30320)
Microsoft Application Error Reporting (Version: 12.0.6015.5000)
Microsoft Office 2010 Service Pack 1 (SP1)
Microsoft Office Access MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Access Setup Metadata MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Excel MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Home and Student 2010 (Version: 14.0.6029.1000)
Microsoft Office Office 64-bit Components 2010 (Version: 14.0.6029.1000)
Microsoft Office OneNote MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Outlook Connector (Version: 14.0.5118.5000)
Microsoft Office Outlook MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office PowerPoint MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Proof (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Proof (French) 2010 (Version: 14.0.6029.1000)
Microsoft Office Proof (Spanish) 2010 (Version: 14.0.6029.1000)
Microsoft Office Proofing (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Publisher MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Shared 64-bit MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Shared MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Shared Setup Metadata MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Single Image 2010 (Version: 14.0.6029.1000)
Microsoft Office Word MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Outlook Social Connector Provider for Windows Live Messenger 32-bit (Version: 14.0.5120.5000)
Microsoft Silverlight (Version: 5.1.20125.0)
Microsoft SkyDrive (Version: 16.4.6013.0910)
Microsoft SQL Server 2005 Compact Edition [ENU] (Version: 3.1.0000)
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053 (Version: 8.0.50727.4053)
Microsoft Visual C++ 2005 Redistributable - KB2467175 (Version: 8.0.51011)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.58299)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2008 ATL Update kb973924 - x64 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 ATL Update kb973924 - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - KB2467174 - x64 9.0.30729.5570 (Version: 9.0.30729.5570)
Microsoft Visual C++ 2008 Redistributable - KB2467174 - x86 9.0.30729.5570 (Version: 9.0.30729.5570)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022 (Version: 9.0.21022)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.30319 (Version: 10.0.30319)
Mouse Suite
Movie Maker (Version: 16.4.3505.0912)
Mozilla Firefox 22.0 (x86 en-US) (Version: 22.0)
Mozilla Maintenance Service (Version: 22.0)
MSVCRT (Version: 15.4.2862.0708)
MSVCRT110 (Version: 16.4.1108.0727)
MSVCRT110_amd64 (Version: 16.4.1109.0912)
MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
Musicnotes Software Suite 1.5.4 (Version: 1.5.4)
Netflix in Windows Media Center (Version: 3.3.101.0)
Netwaiting (Version: 2.5.59)
Network64 (Version: 130.0.572.000)
Network64 (Version: 140.0.221.000)
OCR Software by I.R.I.S. 13.0 (Version: 13.0)
Octoshape Streaming Services
Online Sheet Music Viewer 8.2.2.0 (Version: 8.2.2.0)
Photo Gallery (Version: 16.4.3505.0912)
PhotoShowExpress (Version: 2.0.180)
Picasa 3 (Version: 3.8)
PowerDirector (Version: 9.00.0000)
ProductContextNPI (Version: 70.0.149.000)
Quicken 2011 (Version: 20.1.8.6)
Quicken 2012 (Version: 21.1.7.18)
Quicken WillMaker Plus 2011
Quickset64 (Version: 10.6.2)
QuickTime (Version: 7.74.80.86)
RBVirtualFolder64Inst (Version: 1.00.0000)
RealDownloader (Version: 1.3.0)
RealNetworks - Microsoft Visual C++ 2008 Runtime (Version: 9.0)
RealNetworks - Microsoft Visual C++ 2010 Runtime (Version: 10.0)
RealPlayer (Version: 16.0.0)
RealUpgrade 1.1 (Version: 1.1.0)
Roxio Burn (Version: 1.8)
Roxio Burn (Version: 1.8.60.1)
Samsung Kies (Version: 2.3.2.12064_10)
SAMSUNG USB Driver for Mobile Phones (Version: 1.5.23.0)
Scan (Version: 140.0.80.000)
Shared C Run-time for x64 (Version: 10.0.0)
Shop for HP Supplies (Version: 13.0)
Skype Toolbars (Version: 5.3.7555)
Skype™ 5.10 (Version: 5.10.116)
SmartSound Quicktracks 5 (Version: 5.1.8)
SmartSound Quicktracks Plugin (Version: 3.0.3.0)
SmartWebPrinting (Version: 140.0.186.000)
Solero Music Viewer 8.0.31.2 (Version: 8.0.31.2)
SolutionCenter (Version: 130.0.373.000)
Status (Version: 130.0.469.000)
Synaptics Pointing Device Driver (Version: 15.0.20.0)
The Weather Channel App
TomTom HOME 2.8.2.2264 (Version: 2.8.2.2264)
TomTom HOME Visual Studio Merge Modules (Version: 1.0.2)
Toolbox (Version: 130.0.648.000)
TrayApp (Version: 130.0.422.000)
TuneAid 3.76 (Version: 3.76)
TurboTax 2011
TurboTax 2011 WinPerFedFormset (Version: 011.000.3351)
TurboTax 2011 WinPerReleaseEngine (Version: 011.000.0496)
TurboTax 2011 WinPerTaxSupport (Version: 011.000.0222)
TurboTax 2011 wmdiper (Version: 011.000.1615)
TurboTax 2011 wnyiper (Version: 011.000.1628)
TurboTax 2011 wrapper (Version: 011.000.0121)
TurboTax 2012 (Version: 2012.0)
TurboTax 2012 wctiper (Version: 012.000.1346)
TurboTax 2012 WinPerFedFormset (Version: 012.000.2083)
TurboTax 2012 WinPerReleaseEngine (Version: 012.000.0451)
TurboTax 2012 WinPerTaxSupport (Version: 012.000.0179)
TurboTax 2012 wmaiper (Version: 012.000.1335)
TurboTax 2012 wmdiper (Version: 012.000.1364)
TurboTax 2012 wnyiper (Version: 012.000.1503)
TurboTax 2012 wrapper (Version: 012.000.0127)
Uninstall Helper (Version: 2.0.0.0)
UnloadSupport (Version: 11.0.0)
Update for Microsoft .NET Framework 4 Client Profile (KB2468871) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2600217) (Version: 1)
Update for Microsoft .NET Framework 4 Extended (KB2468871) (Version: 1)
Update for Microsoft .NET Framework 4 Extended (KB2533523) (Version: 1)
Update for Microsoft .NET Framework 4 Extended (KB2600217) (Version: 1)
Update for Microsoft Office 2010 (KB2494150)
Update for Microsoft Office 2010 (KB2553065)
Update for Microsoft Office 2010 (KB2553181) 32-Bit Edition
Update for Microsoft Office 2010 (KB2553267) 32-Bit Edition
Update for Microsoft Office 2010 (KB2553310) 32-Bit Edition
Update for Microsoft Office 2010 (KB2553378) 32-Bit Edition
Update for Microsoft Office 2010 (KB2566458)
Update for Microsoft Office 2010 (KB2596964) 32-Bit Edition
Update for Microsoft Office 2010 (KB2598242) 32-Bit Edition
Update for Microsoft Office 2010 (KB2687503) 32-Bit Edition
Update for Microsoft Office 2010 (KB2687509) 32-Bit Edition
Update for Microsoft Office 2010 (KB2760631) 32-Bit Edition
Update for Microsoft Office 2010 (KB2767886) 32-Bit Edition
Update for Microsoft OneNote 2010 (KB2553290) 32-Bit Edition
Update for Microsoft Outlook 2010 (KB2597090) 32-Bit Edition
Update for Microsoft Outlook 2010 (KB2687623) 32-Bit Edition
Update for Microsoft Outlook Social Connector 2010 (KB2553406) 32-Bit Edition
Update for Microsoft PowerPoint 2010 (KB2598240) 32-Bit Edition
Update for Microsoft SharePoint Workspace 2010 (KB2589371) 32-Bit Edition
Updater Service (Version: 14,1,1,3)
VideoPad Video Editor
WebReg (Version: 130.0.132.017)
WIDCOMM Bluetooth Software (Version: 6.2.1.1100)
WildTangent Games (Version: 1.0.0.71)
Windows Driver Package - Hewlett-Packard (HidUsb) HIDClass  (01/26/2010 1.12.7600.16385) (Version: 01/26/2010 1.12.7600.16385)
Windows Live Communications Platform (Version: 16.4.3505.0912)
Windows Live Essentials (Version: 16.4.3505.0912)
Windows Live ID Sign-in Assistant (Version: 7.250.4311.0)
Windows Live Installer (Version: 16.4.3505.0912)
Windows Live Messenger (Version: 16.4.3505.0912)
Windows Live Photo Common (Version: 16.4.3505.0912)
Windows Live PIMT Platform (Version: 16.4.3505.0912)
Windows Live SOXE (Version: 16.4.3505.0912)
Windows Live SOXE Definitions (Version: 16.4.3505.0912)
Windows Live Sync (Version: 14.0.8089.726)
Windows Live UX Platform (Version: 16.4.3505.0912)
Windows Live UX Platform Language Pack (Version: 16.4.3505.0912)
Windows Live Writer (Version: 16.4.3505.0912)
Windows Live Writer Resources (Version: 16.4.3505.0912)
Windows Media Center Add-in for Flash (Version: 4.1.2.0)
Windows Media Player Firefox Plugin (Version: 1.0.0.8)
Windows Migration Assistant (Version: 1.0.1.3)
Windows Mobile Device Center (Version: 6.1.6965.0)
Windows Mobile Device Center Driver Update (Version: 6.1.6965.0)
Wondershare DVD Creator(Build 2.6.5)
Wondershare DVD Ripper Platinum(Build 4.7.1.2)
Workspace Desktop

========================= Memory info: ===================================

Percentage of memory in use: 34%
Total physical RAM: 3892.52 MB
Available physical RAM: 2556.57 MB
Total Pagefile: 7783.15 MB
Available Pagefile: 5795.53 MB
Total Virtual: 4095.88 MB
Available Virtual: 3964.22 MB

========================= Partitions: =====================================

1 Drive c: (OS) (Fixed) (Total:451.01 GB) (Free:198.12 GB) NTFS

========================= Users: ========================================

User accounts for \\PRAISEDLORD-PC

Administrator            Guest                    MaryAnn                  

========================= Minidump Files ==================================

No minidump file found


**** End of log ****
 



#5 missmae

missmae
  • Topic Starter

  • Members
  • 15 posts
  • OFFLINE
  •  
  • Gender:Not Telling
  • Local time:05:31 PM

Posted 06 July 2013 - 08:18 PM

Here is test three, Farbar Service Scanner:

 

Farbar Service Scanner Version: 06-07-2013
Ran by MaryAnn (administrator) on 06-07-2013 at 21:16:39
Running from "C:\Users\MaryAnn\Downloads"
Microsoft Windows 7 Home Premium   (X64)
Boot Mode: Normal
****************************************************************

Internet Services:
============

Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Google.com is accessible.
Yahoo.com is accessible.


Windows Firewall:
=============

Firewall Disabled Policy:
==================


System Restore:
============

System Restore Disabled Policy:
========================


Action Center:
============


Windows Update:
============

Windows Autoupdate Disabled Policy:
============================


Other Services:
==============


File Check:
========
C:\Windows\System32\nsisvc.dll => MD5 is legit
C:\Windows\System32\drivers\nsiproxy.sys => MD5 is legit
C:\Windows\System32\dhcpcore.dll => MD5 is legit
C:\Windows\System32\drivers\afd.sys => MD5 is legit
C:\Windows\System32\drivers\tdx.sys => MD5 is legit
C:\Windows\System32\Drivers\tcpip.sys
[2013-02-13 13:55] - [2013-01-04 01:41] - 1893224 ____A (Microsoft Corporation) 5CFB7AB8F9524D1A1E14369DE63B83CC

C:\Windows\System32\dnsrslvr.dll => MD5 is legit
C:\Windows\System32\mpssvc.dll => MD5 is legit
C:\Windows\System32\bfe.dll => MD5 is legit
C:\Windows\System32\drivers\mpsdrv.sys => MD5 is legit
C:\Windows\System32\SDRSVC.dll => MD5 is legit
C:\Windows\System32\vssvc.exe => MD5 is legit
C:\Windows\System32\wscsvc.dll => MD5 is legit
C:\Windows\System32\wbem\WMIsvc.dll => MD5 is legit
C:\Windows\System32\wuaueng.dll => MD5 is legit
C:\Windows\System32\qmgr.dll => MD5 is legit
C:\Windows\System32\es.dll => MD5 is legit
C:\Windows\System32\cryptsvc.dll => MD5 is legit
C:\Windows\System32\svchost.exe => MD5 is legit
C:\Windows\System32\rpcss.dll => MD5 is legit


**** End of log ****



#6 noknojon

noknojon

  • Banned
  • 10,871 posts
  • OFFLINE
  •  
  • Gender:Not Telling
  • Local time:07:31 AM

Posted 06 July 2013 - 10:57 PM

Hi -

Just a few items for when you return - Some need to be removed from Programs and Features, but if you are not able to access that yet, just do any that you can.

 

Java™ 6 Update 20 (64-bit) (Version: 6.0.200)
Java™ 6 Update 24 (Version: 6.0.240)
Java™ 7 Update 5 (Version: 7.0.50) Delete all these from Programs and Features as they are old versions
You can verify the version of Java installed, http://www.java.com/en/download/installed.jsp?detect=jre
Untick any Toolbars or Add-ons offered with the download

 

Please reset your Hosts file with this Microsoft Fix It item http://go.microsoft.com/?linkid=9668866
Click on the link > Agree > Click Run and follow any basic instructions (takes 1 or 2 minutes)

 

Adobe Reader 10.1.7 is outdated now and is Version 11
Update Adobe reader and remove any older versions in Programs and Features
Untick any  Google Toolbars or Add-ons offered with the download.

 

 

Download Malwarebytes' Anti-Malware Free (aka MBAM)
* Double-click mbam-setup.exe and follow the prompts to install the program.
* At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select Perform quick scan, then click Scan.
* When the scan is complete, click OK, then Show Results to view the results.
* Be sure that everything is checked, and click Remove Selected.
* When completed, a log will open in Notepad.
* Post the log back here.
Be sure to reboot the computer after you post the log.

 

 

Thanks -


Edited by noknojon, 06 July 2013 - 11:00 PM.


#7 missmae

missmae
  • Topic Starter

  • Members
  • 15 posts
  • OFFLINE
  •  
  • Gender:Not Telling
  • Local time:05:31 PM

Posted 07 July 2013 - 12:23 AM

Thank you! I really appreciate the attention and help!

Here is the last requested scan, the ESET Online Scan. It found 19 infected files/threats but only removed 18. Not sure why.

 

C:\Users\All Users\IBUpdaterService\ibsvc.exe    a variant of Win32/InstallBrain.A application    
C:\Program Files (x86)\AudioConverter\AudioConverter.exe    a variant of Win32/InstallCore.A application    cleaned by deleting - quarantined
C:\Program Files (x86)\W3i\UninstallHelper\UninstallHelper.exe    probably a variant of Win32/InstallIQ.A application    cleaned by deleting - quarantined
C:\ProgramData\IBUpdaterService\ibsvc.exe    a variant of Win32/InstallBrain.A application    cleaned by deleting (after the next restart) - quarantined
C:\Users\MaryAnn\AppData\Roaming\Real\Update\UpgradeHelper\RealPlayer\10.50\agent\stub_data\stubinst_pkg_en-us.cab    Win32/OpenCandy application    deleted - quarantined
C:\Users\MaryAnn\Downloads\applianflv.exe    a variant of Win32/InstallIQ.A application    cleaned by deleting - quarantined
C:\Users\MaryAnn\Downloads\AudioConverterSetup.exe    a variant of Win32/InstallCore.BQ application    cleaned by deleting - quarantined
C:\Users\MaryAnn\Downloads\Avery Wizard 4.01 - US 20111209 (1).exe    a variant of Win32/Bundled.Toolbar.Ask application    deleted - quarantined
C:\Users\MaryAnn\Downloads\Avery Wizard 4.01 - US 20111209.exe    a variant of Win32/Bundled.Toolbar.Ask application    deleted - quarantined
C:\Users\MaryAnn\Downloads\Free_ZoolaGames.exe    a variant of Win32/InstallBrain.A application    cleaned by deleting - quarantined
C:\Users\MaryAnn\Downloads\Musicnotessuite.exe    Win32/OpenCandy application    cleaned by deleting - quarantined
C:\Users\MaryAnn\Downloads\setup (1).exe    a variant of Win32/AirAdInstaller.A application    cleaned by deleting - quarantined
C:\Users\MaryAnn\Downloads\setup (2).exe    a variant of Win32/AirAdInstaller.A application    cleaned by deleting - quarantined
C:\Users\MaryAnn\Downloads\setup.exe    a variant of Win32/AirAdInstaller.A application    cleaned by deleting - quarantined
C:\Users\MaryAnn\Downloads\SoftonicDownloader_for_monopoly.exe    Win32/SoftonicDownloader.D application    cleaned by deleting - quarantined
C:\Users\MaryAnn\Downloads\soleromusicviewer8.0.31.2.exe    Win32/OpenCandy application    cleaned by deleting - quarantined
C:\Users\MaryAnn\Downloads\speedupmypc.exe    Win32/SpeedUpMyPC application    cleaned by deleting - quarantined
C:\Users\MaryAnn\Downloads\U_0113_01_P.msi    a variant of Win32/Bundled.Toolbar.Ask application    deleted - quarantined
C:\Windows\Installer\ba3f9ec.msi    a variant of Win32/Bundled.Toolbar.Ask application    deleted - quarantined
 

I will follow your steps ahead now and post soon.

Thanks again!!!



#8 missmae

missmae
  • Topic Starter

  • Members
  • 15 posts
  • OFFLINE
  •  
  • Gender:Not Telling
  • Local time:05:31 PM

Posted 07 July 2013 - 01:00 AM

unistalled/installed the Java and Adobe.

Here's the Malwarebytes Log:

 

Malwarebytes Anti-Malware 1.75.0.1300
www.malwarebytes.org

Database version: v2013.07.07.01

Windows 7 x64 NTFS
Internet Explorer 9.0.8112.16421
MaryAnn :: PRAISEDLORD-PC [administrator]

7/7/2013 1:48:10 AM
mbam-log-2013-07-07 (01-48-10).txt

Scan type: Quick scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 233724
Time elapsed: 8 minute(s), 21 second(s)

Memory Processes Detected: 2
C:\Users\MaryAnn\AppData\Local\Temp\NOD3460.tmp (PUP.BundleInstaller.IB) -> 240 -> Delete on reboot.
C:\Windows\SysWOW64\TrustedInstaller.exe (Trojan.FakeMS) -> 5068 -> Delete on reboot.

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 5
HKLM\SYSTEM\CurrentControlSet\Services\Trusted Installer (Trojan.FakeMS) -> Quarantined and deleted successfully.
HKCR\AppID\{186E19A3-B909-4F48-B687-BB81EB8BC7CE} (Trojan.BHO) -> Quarantined and deleted successfully.
HKCR\CLSID\{7d9e1adc-7db1-4eaf-b6c7-7e062074e6be} (PUP.BlekkoSearchBar) -> Quarantined and deleted successfully.
HKLM\SOFTWARE\Google\Chrome\Extensions\kincjchfokkeneeofpeefomkikfkiedl (PUP.FCTPlugin) -> Quarantined and deleted successfully.
HKLM\SYSTEM\CurrentControlSet\Services\IBUpdaterService (PUP.InstallBrain) -> Quarantined and deleted successfully.

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 1
C:\ProgramData\IBUpdaterService (PUP.InstallBrain) -> Quarantined and deleted successfully.

Files Detected: 5
C:\Users\MaryAnn\AppData\Local\Temp\NOD3460.tmp (PUP.BundleInstaller.IB) -> Delete on reboot.
C:\Windows\SysWOW64\TrustedInstaller.exe (Trojan.FakeMS) -> Delete on reboot.
C:\Windows\System32\TrustedInstaller.exe (Trojan.FakeMS) -> Delete on reboot.
C:\Windows\System32\uti.exe (Trojan.FakeMS) -> Quarantined and deleted successfully.
C:\ProgramData\IBUpdaterService\repository.xml (PUP.InstallBrain) -> Quarantined and deleted successfully.

(end)
 

Thanks!!



#9 noknojon

noknojon

  • Banned
  • 10,871 posts
  • OFFLINE
  •  
  • Gender:Not Telling
  • Local time:07:31 AM

Posted 07 July 2013 - 02:45 AM

Hi -

From your ESET logs This is the last one to be removed On Reboot >>

C:\ProgramData\IBUpdaterService\ibsvc.exe a variant of Win32/InstallBrain.A application  cleaned by deleting (after the next restart) - quarantined
 

C:\Users\MaryAnn\AppData\Local\Temp\NOD3460.tmp (PUP.BundleInstaller.IB) -> Delete on reboot.
C:\Windows\SysWOW64\TrustedInstaller.exe (Trojan.FakeMS) -> Delete on reboot.
C:\Windows\System32\TrustedInstaller.exe (Trojan.FakeMS) -> Delete on reboot.
These are all Delete on Reboot, and if you notice I do ask you to Reboot the computer after the scan

 

Your system must be running 100% better now those problems have been removed -

 

Please update me on your current situation

 

Thank You -



#10 missmae

missmae
  • Topic Starter

  • Members
  • 15 posts
  • OFFLINE
  •  
  • Gender:Not Telling
  • Local time:05:31 PM

Posted 07 July 2013 - 12:38 PM

Good day! :)

The computer seems better and I thank you immensely for your help. I was happy when the Adobe installed because actually it was installed on the system but failed when it opened and tried to update. Also the same with the Java. 

 

The problems with the Dell action Center and the Windows update however still exist. I cannot open the Dell action center and I can't update Windows even though it shows that I have all the updates in the activity logs. But you saw on the scans that it shows that I need to update it. Also, When I open the Control Panel I'm still not able to open any of the navigation links under the headers. For example to uninstall I had to open the Programs heading and then try to just have the programs list. I couldn't press uninstall a program under the header for example and get it to open, it does nothing. Many of the links do nothing on the control panel page unless I click on the individual sections. And then it's hit or miss. 

 

When I was running the ESET at one point during an apple iTunes installer program I think, it had an error that said iPAQDetection2.exe - System Error couuldn't start because I was missing CEUTIL.dll. And when I reinstalled my McAfee which needed to update that way since I renewed the service, it said that I was missing ADT100.dll and I have had that error message before of just plain ADT.dll when trying to open a Word document recently. Are these registry items? Do you think that my registry has been corrupted and I need to fix that? Would that fix the links of navigation, etc.? Or is there some Rootkit (God forbid) lodged in my system somewhere which is still taking control?

 

Perhaps I should run the Microsoft Fixit again now that I have rebooted and deleted those viruses/malware pests? 

Any advice would be greatly appreciated!!

Thank you so much!



#11 missmae

missmae
  • Topic Starter

  • Members
  • 15 posts
  • OFFLINE
  •  
  • Gender:Not Telling
  • Local time:05:31 PM

Posted 07 July 2013 - 12:40 PM

Sorry I meant to write ATL100.dll and ATL.dll. 



#12 missmae

missmae
  • Topic Starter

  • Members
  • 15 posts
  • OFFLINE
  •  
  • Gender:Not Telling
  • Local time:05:31 PM

Posted 07 July 2013 - 06:16 PM

Hello again,

Atually I'm happy to report that the navigation in the control panel and the Dell Action Center are working fine now. I ran the FixIt again and an update and full scan with McAfee and perhaps that did it. I don't know. I'm just very relieved!

The Preview handler for Word Documents still doesn't work in my Outlook but maybe I need to reinstall the ATL.dll. Would you know how to do that?

Anyway, thanks again for all of your help!!



#13 missmae

missmae
  • Topic Starter

  • Members
  • 15 posts
  • OFFLINE
  •  
  • Gender:Not Telling
  • Local time:05:31 PM

Posted 07 July 2013 - 06:24 PM

ok, :), now it's all working again. Yay! Take good care and thanks a million truly!!!



#14 noknojon

noknojon

  • Banned
  • 10,871 posts
  • OFFLINE
  •  
  • Gender:Not Telling
  • Local time:07:31 AM

Posted 07 July 2013 - 06:29 PM

You seem to be over the problem now ??

 

There are times when you just need to wait for things to settle down, and then Reboot once or twice for fixes to take effect -

 

Thanks -



#15 missmae

missmae
  • Topic Starter

  • Members
  • 15 posts
  • OFFLINE
  •  
  • Gender:Not Telling
  • Local time:05:31 PM

Posted 07 July 2013 - 09:07 PM

Thank you! All is well again.






0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users