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Firewall on/off; Time on/off: Found LOGGER file; E Drive? Invisible Network?


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#1 Panda8

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Posted 06 July 2013 - 05:01 PM

 
Could someone else be running an "invisible network" in the background on my computer while I'm in front using Windows 7?  Or, was the 2nd Norton Online Tech Guy correct when he implied that I'm a paranoid idiot?   I'm having a few problems and hope you can help.
 
My cable tv company provides my internet service and a phone line.  I work from home, live alone, have never been added to a network.  I'm using Wiindows 7 Home Premium (it was installed on this computer when I purchased it). A couple of weeks ago, I noticed my computer seemed slow,  didn't "feel" right and began finding unwanted toolbars,  Numerous scans didn't identify the problem ; neither did Norton when the 1st tech guy accessed my computer remotely (as he recommended, I obtained a new IP address)  Basically, I gave up and "restored" Windows 7 on 6/21/2013  (restored - not re-installed) and renamed my computer "CleanSlate."   At first, I thought the problems had been resolved but things started happening again; programs I deleted were back.  I've tried many times but haven't been able to see my "Network Map" for my Internet Connection lately; so I was very surprised when it finally came up earlier today:    
 
CLEAN_SLATE  ======   ?
                                         |
                                   Clean_Slate ======  gateway ======== (world icon)  

 

 

I've been reading other posts in this forum.   There's a lot going on with my computer; many of those people only seem to be having only one or two of the issues I've experiencing.  I don't know if that means I have multiple malware programs or if the other members just haven't seen the other stuff yet.  Anyway, I already downloaded and ran several recommended programs and saved the results.

 

 

Toolbar/folder Names I found:  Widgi, SearchSettings,Spigot -  Google & IOBit (both fake), Amazon Links (just checked, looks like I now have ZoneAlarm &AVG.  Spigot.   Who are they?  After changing a Firewall rule in Norton to "block", I received a red flag.  Long story short - I discovered Administrative Tools, found security events, opened up the events around that time and, by chance, discovered one with an UNKNOWN IP ADDRESS in it. When I googled that unknown IP address, Spigot was one of the names listed and, that's when I contacted Norton!  Afterwards, I obtained a new ip address as their tech guy recommended.
 
What is Hot Start & Windows Mobile PC?
 
I didn't know about the Administrative Tools before this but I've found numerous instances where my Firewalls were turned off/turned back on.  Time was stopped/restarted. 
 
I ran the Unhide program and learned I have an E drive.  I knew about C: and Q:(protected).  Is there something I can enter in the command prompt that will allow me to view/list what's on the E drive?
 
There's so many more things going on.  I ended up creating new user accounts because I couldn't access some things (not an Administrator) and I've found "Searches" folders where everything I do has been saved.  It's just creepy at this point.
 
At this point, I'm ready to re-install Windows 7 (I have the disks from Toshiba).  If that's what its going to take to resolve this, please let me know the best way to erase my hard disk, etc 
 
Thanks
Sue

 

 



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#2 Broni

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Posted 06 July 2013 - 07:22 PM

p22002970.gif Download Security Check from here or here and save it to your Desktop.

  • Double-click SecurityCheck.exe
  • Follow the onscreen instructions inside of the black box.
  • A Notepad document should open automatically called checkup.txt; please post the contents of that document.

NOTE 1. If one of your security applications (e.g., third-party firewall) requests permission to allow DIG.EXE access the Internet, allow it to do so.
NOTE 2 SecurityCheck may produce some false warning(s), so leave the results reading to me.

p22002970.gif Please download Farbar Service Scanner (FSS) and run it on the computer with the issue.
  • Make sure the following options are checked:
    • Internet Services
    • Windows Firewall
    • System Restore
    • Security Center/Action Center
    • Windows Update
    • Windows Defender
    • Other Services
  • Press "Scan".
  • It will create a log (FSS.txt) in the same directory the tool is run.
  • Please copy and paste the log to your reply.


p22002970.gif Please download MiniToolBox and run it.

Checkmark following boxes:
  • Report IE Proxy Settings
  • Report FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Devices (do NOT change any settings here)
  • List Users, Partitions and Memory size

Click Go and post the result.

p22002970.gif Download Malwarebytes' Anti-Malware (aka MBAM): https://www.bleepingcomputer.com/download/malwarebytes-anti-malware/ to your desktop.

* Double-click mbam-setup.exe and follow the prompts to install the program.
* At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select Perform quick scan, then click Scan.
* When the scan is complete, click OK, then Show Results to view the results.
* Be sure that everything is checked, and click Remove Selected.
* When completed, a log will open in Notepad.
* Post the log back here.

Be sure to restart the computer.

The log can also be found here:
C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\log-date.txt
Or at C:\Program Files\Malwarebytes' Anti-Malware\Logs\log-date.txt

p22002970.gifDownload Malwarebytes Anti-Rootkit from HERE to your Desktop.
  • Unzip downloaded file.
  • Open the folder where the contents were unzipped and run mbar.exe
  • Follow the instructions in the wizard to update and allow the program to scan your computer for threats.
  • DO NOT click on the Cleanup button. Simply exit the program.
  • When done, please post the two logs produced they will be in the MBAR folder..... mbar-log-xxxxx.txt and system-log.txt


p22002970.gif Please download Rkill (courtesy of BleepingComputer.com) to your desktop.
There are 2 different versions. If one of them won't run then download and try to run the other one.
You only need to get one of these to run, not all of them. You may get warnings from your antivirus about this tool, ignore them or shutdown your antivirus.

rKill.exe: http://www.bleepingcomputer.com/download/rkill/dl/10/
iExplore.exe (renamed rKill.exe): http://www.bleepingcomputer.com/download/rkill/dl/11/

  • Double-click on the Rkill desktop icon to run the tool.
  • If using Vista or Windows 7 right-click on it and choose Run As Administrator.
  • A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
  • If not, delete the file, then download and use the one provided in Link 2.
  • Do not reboot until instructed.
  • If the tool does not run from any of the links provided, please let me know.


If normal mode still doesn't work, run the tool from safe mode.

When the scan is done Notepad will open with rKill log.
Post it in your next reply.

NOTE. rKill.txt log will also be present on your desktop.

NOTE Do NOT wrap your logs in "quote" or "code" brackets.


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