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Weird audio with no source - advertisements, news, etc.


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13 replies to this topic

#1 clairejv

clairejv

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  • Local time:04:44 AM

Posted 06 July 2013 - 04:03 PM

My boyfriend was using IE earlier today and random phantom audio began playing. It sounds like overlapping advertisements and news broadcasts. I didn't see anything helpful in the task manager. I searched a bit online and saw that other people have experienced something similar and it turned out to be malware.

 

 

DDS (Ver_2012-11-20.01) - NTFS_AMD64
Internet Explorer: 10.0.9200.16618  BrowserJavaVersion: 1.6.0_31
Run by Claire at 13:56:22 on 2013-07-06
Microsoft Windows 7 Home Premium   6.1.7601.1.1252.1.1033.18.3959.1022 [GMT -7:00]
.
.
============== Running Processes ===============
.
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\nvvsvc.exe
C:\Program Files (x86)\NVIDIA Corporation\3D Vision\nvSCPAPISvr.exe
C:\Windows\system32\svchost.exe -k RPCSS
C:\Windows\system32\atiesrxx.exe
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k netsvcs
C:\Program Files (x86)\Common Files\logishrd\LVMVFM\UMVPFSrv.exe
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\system32\atieclxx.exe
C:\Program Files\NVIDIA Corporation\Display\nvxdsync.exe
C:\Windows\system32\nvvsvc.exe
C:\Windows\System32\spoolsv.exe
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Windows\Explorer.EXE
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Program Files (x86)\Microsoft Application Virtualization Client\sftvsa.exe
C:\Windows\system32\svchost.exe -k imgsvc
C:\Windows\system32\SearchIndexer.exe
C:\Program Files (x86)\Microsoft Application Virtualization Client\sftlist.exe
C:\Program Files (x86)\Common Files\Microsoft Shared\Virtualization Handler\CVHSVC.EXE
C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
C:\Windows\System32\svchost.exe -k LocalServicePeerNet
C:\Program Files\Windows Media Player\wmpnetwk.exe
C:\Windows\system32\Dwm.exe
C:\Windows\system32\wuauclt.exe
C:\Program Files\NVIDIA Corporation\Display\nvtray.exe
C:\Program Files (x86)\Mozilla Firefox\firefox.exe
C:\Windows\system32\SearchProtocolHost.exe
C:\Windows\system32\SearchFilterHost.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Windows\System32\cscript.exe
.
============== Pseudo HJT Report ===============
.
uStart Page = hxxp://www.msn.com
uDefault_Page_URL = hxxp://www.msn.com
uURLSearchHooks: SearchHook Class: {BC86E1AB-EDA5-4059-938F-CE307B0C6F0A} - C:\Program Files (x86)\DeviceVM\Browser Configuration Utility\AddressBarSearch.dll
mWinlogon: Userinit = userinit.exe,
BHO: Adobe PDF Link Helper: {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
BHO: DivX Plus Web Player HTML5 <video>: {326E768D-4182-46FD-9C16-1449A49795F4} - C:\Program Files (x86)\DivX\DivX Plus Web Player\ie\DivXHTML5\DivXHTML5.dll
BHO: Spybot-S&D IE Protection: {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files (x86)\Spybot - Search & Destroy\SDHelper.dll
BHO: {5C255C8A-E604-49b4-9D64-90988571CECB} - <orphaned>
BHO: Java™ Plug-In SSV Helper: {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files (x86)\Java\jre6\bin\ssv.dll
BHO: Windows Live Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
BHO: Java™ Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre6\bin\jp2ssv.dll
uRun: [NCsoft] <no file>
mRun: [LWS] C:\Program Files (x86)\Logitech\LWS\Webcam Software\LWS.exe -hide
mRun: [APSDaemon] "C:\Program Files (x86)\Common Files\Apple\Apple Application Support\APSDaemon.exe"
mRun: [DivXMediaServer] C:\Program Files (x86)\DivX\DivX Media Server\DivXMediaServer.exe
mRun: [DivXUpdate] "C:\Program Files (x86)\DivX\DivX Update\DivXUpdate.exe" /CHECKNOW
mRun: [QuickTime Task] "C:\Program Files (x86)\QuickTime\QTTask.exe" -atboottime
dRunOnce: [SPReview] "C:\Windows\System32\SPReview\SPReview.exe" /sp:1 /errorfwlink:"http://go.microsoft.com/fwlink/?LinkID=122915" /build:7601
uPolicies-Explorer: NoDriveTypeAutoRun = dword:145
mPolicies-Explorer: NoActiveDesktop = dword:1
mPolicies-System: ConsentPromptBehaviorAdmin = dword:0
mPolicies-System: ConsentPromptBehaviorUser = dword:3
mPolicies-System: EnableUIADesktopToggle = dword:0
IE: {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - {5F7B1267-94A9-47F5-98DB-E99415F33AEC} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll
IE: {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files (x86)\Spybot - Search & Destroy\SDHelper.dll
Trusted Zone: clonewarsadventures.com
Trusted Zone: freerealms.com
Trusted Zone: soe.com
Trusted Zone: sony.com
DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} - C:\Program Files (x86)\Yahoo!\common\yinsthelper.dll
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_31-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0031-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_31-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_31-windows-i586.cab
DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab
TCP: NameServer = 192.168.1.254
TCP: Interfaces\{4C3F99D3-75BF-4FC6-A5C7-CB289D5E6800}\2375942554532303 : DHCPNameServer = 192.168.1.254
TCP: Interfaces\{950E51FA-425F-4638-9002-6A511C24252F} : DHCPNameServer = 192.168.1.254
TCP: Interfaces\{A5553892-3A15-4FD2-8621-19AD5D2AA644} : DHCPNameServer = 192.168.1.254
Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\Program Files (x86)\Common Files\Skype\Skype4COM.dll
SSODL: WebCheck - <orphaned>
mASetup: {8A69D345-D564-463c-AFF1-A69D9E530F96} - "C:\Program Files (x86)\Google\Chrome\Application\27.0.1453.116\Installer\chrmstp.exe" --configure-user-settings --verbose-logging --system-level --multi-

install --chrome
x64-Run: [RTHDVCPL] C:\Program Files\Realtek\Audio\HDA\RAVCpl64.exe -s
x64-Run: [Launch LCore] C:\Program Files\Logitech Gaming Software\LCore.exe /minimized
x64-Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - <orphaned>
x64-SSODL: WebCheck - <orphaned>
.
================= FIREFOX ===================
.
FF - ProfilePath - C:\Users\Claire\AppData\Roaming\Mozilla\Firefox\Profiles\lya40rw5.default\
FF - plugin: C:\PROGRA~2\MIF5BA~1\Office14\NPSPWRAP.DLL
FF - plugin: C:\Program Files (x86)\Adobe\Reader 10.0\Reader\AIR\nppdf32.dll
FF - plugin: C:\Program Files (x86)\Amazon\MP3 Downloader\npAmazonMP3DownloaderPlugin.dll
FF - plugin: C:\Program Files (x86)\DivX\DivX OVS Helper\npovshelper.dll
FF - plugin: C:\Program Files (x86)\DivX\DivX Plus Web Player\npdivx32.dll
FF - plugin: C:\Program Files (x86)\Google\Update\1.3.21.149\npGoogleUpdate3.dll
FF - plugin: C:\Program Files (x86)\Java\jre6\bin\plugin2\npdeployJava1.dll
FF - plugin: C:\Program Files (x86)\Java\jre6\bin\plugin2\npjp2.dll
FF - plugin: C:\Program Files (x86)\Microsoft Silverlight\5.1.20125.0\npctrlui.dll
FF - plugin: C:\Program Files (x86)\NVIDIA Corporation\3D Vision\npnv3dv.dll
FF - plugin: C:\Program Files (x86)\NVIDIA Corporation\3D Vision\npnv3dvstreaming.dll
FF - plugin: C:\Program Files (x86)\Pando Networks\Media Booster\npPandoWebPlugin.dll
FF - plugin: C:\Program Files (x86)\Windows Live\Photo Gallery\NPWLPG.dll
FF - plugin: C:\Users\Claire\AppData\Local\Google\Update\1.3.21.149\npGoogleUpdate3.dll
FF - plugin: C:\Users\Claire\AppData\Roaming\Mozilla\Firefox\Profiles\lya40rw5.default\extensions\{000F1EA4-5E08-4564-A29B-29076F63A37A}\plugins\npsoe.dll
FF - plugin: C:\Users\Claire\AppData\Roaming\Mozilla\plugins\npgoogletalk.dll
FF - plugin: C:\Users\Claire\AppData\Roaming\Mozilla\plugins\npgtpo3dautoplugin.dll
FF - plugin: C:\Users\Claire\AppData\Roaming\Mozilla\plugins\npo1d.dll
FF - plugin: C:\Windows\SysWOW64\Macromed\Flash\NPSWF32_11_7_700_202.dll
.
---- FIREFOX POLICIES ----
FF - user.js: network.protocol-handler.warn-external.dnupdate - false
============= SERVICES / DRIVERS ===============
.
R1 AppleCharger;AppleCharger;C:\Windows\System32\drivers\AppleCharger.sys [2010-10-27 21544]
R2 AMD External Events Utility;AMD External Events Utility;C:\Windows\System32\atiesrxx.exe [2012-9-27 239616]
R2 cvhsvc;Client Virtualization Handler;C:\Program Files (x86)\Common Files\microsoft shared\Virtualization Handler\CVHSVC.EXE [2012-1-4 822624]
R2 RtNdPt60;Realtek NDIS Protocol Driver;C:\Windows\System32\drivers\RtNdPt60.sys [2013-2-17 27136]
R2 sftlist;Application Virtualization Client;C:\Program Files (x86)\Microsoft Application Virtualization Client\sftlist.exe [2011-10-1 508776]
R2 Stereo Service;NVIDIA Stereoscopic 3D Driver Service;C:\Program Files (x86)\NVIDIA Corporation\3D Vision\nvSCPAPISvr.exe [2013-2-9 383264]
R2 UMVPFSrv;UMVPFSrv;C:\Program Files (x86)\Common Files\LogiShrd\LVMVFM\UMVPFSrv.exe [2011-3-3 428640]
R3 CompFilter64;UVCCompositeFilter;C:\Windows\System32\drivers\lvbflt64.sys [2011-3-3 23904]
R3 HECIx64;Intel® Management Engine Interface;C:\Windows\System32\drivers\HECIx64.sys [2009-9-16 56344]
R3 LGBusEnum;Logitech GamePanel Virtual Bus Enumerator Driver;C:\Windows\System32\drivers\LGBusEnum.sys [2009-11-23 22408]
R3 LGSHidFilt;Logitech Gaming KMDF HID Filter Driver;C:\Windows\System32\drivers\LGSHidFilt.Sys [2012-10-2 66360]
R3 LGVirHid;Logitech Gamepanel Virtual HID Device Driver;C:\Windows\System32\drivers\LGVirHid.sys [2009-11-23 16008]
R3 LVRS64;Logitech RightSound Filter Driver;C:\Windows\System32\drivers\lvrs64.sys [2011-3-3 341856]
R3 LVUVC64;Logitech HD Webcam C525(UVC);C:\Windows\System32\drivers\lvuvc64.sys [2011-3-3 4183904]
R3 RTL8167;Realtek 8167 NT Driver;C:\Windows\System32\drivers\Rt64win7.sys [2010-10-27 346144]
R3 rtl8192se;Realtek Wireless LAN 802.11n PCI-E NIC NT Driver;C:\Windows\System32\drivers\rtl8192se.sys [2010-11-13 1105440]
R3 Sftfs;Sftfs;C:\Windows\System32\drivers\Sftfslh.sys [2011-10-1 764264]
R3 Sftplay;Sftplay;C:\Windows\System32\drivers\Sftplaylh.sys [2011-10-1 268648]
R3 Sftredir;Sftredir;C:\Windows\System32\drivers\Sftredirlh.sys [2011-10-1 25960]
R3 Sftvol;Sftvol;C:\Windows\System32\drivers\Sftvollh.sys [2011-10-1 22376]
R3 sftvsa;Application Virtualization Service Agent;C:\Program Files (x86)\Microsoft Application Virtualization Client\sftvsa.exe [2011-10-1 219496]
S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe [2012-7-9 104912]
S2 clr_optimization_v4.0.30319_64;Microsoft .NET Framework NGEN v4.0.30319_X64;C:\Windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe [2012-7-9 123856]
S3 AppleChargerSrv;AppleChargerSrv;system32\AppleChargerSrv.exe --> system32\AppleChargerSrv.exe [?]
S3 athrusb;Atheros Wireless LAN USB device driver;C:\Windows\System32\drivers\athrxusb.sys [2007-3-27 1021440]
S3 AtiHDAudioService;AMD Function Driver for HD Audio Service;C:\Windows\System32\drivers\AtihdW76.sys [2012-5-13 96896]
S3 RTTEAMPT;Realtek Teaming Protocol Driver (NDIS 6.0);C:\Windows\System32\drivers\RtTeam60.sys [2013-2-17 58472]
S3 RTVLANPT;Realtek Vlan Protocol Driver (NDIS 6.2);C:\Windows\System32\drivers\RtVlan620.sys [2013-2-17 32360]
S3 TEAM;Realtek Virtual Miniport Driver for Teaming (NDIS 6.0);C:\Windows\System32\drivers\RtTeam60.sys [2013-2-17 58472]
S3 TsUsbFlt;TsUsbFlt;C:\Windows\System32\drivers\TsUsbFlt.sys [2012-8-23 59392]
S3 USBAAPL64;Apple Mobile USB Driver;C:\Windows\System32\drivers\usbaapl64.sys [2011-2-18 51712]
S3 WatAdminSvc;Windows Activation Technologies Service;C:\Windows\System32\Wat\WatAdminSvc.exe [2010-5-24 1255736]
S4 BCUService;Browser Configuration Utility Service;C:\Program Files (x86)\DeviceVM\Browser Configuration Utility\BCUService.exe [2009-10-15 223464]
S4 McciCMService64;McciCMService64;C:\Program Files\Common Files\Motive\McciCMService.exe [2011-12-8 517632]
S4 McComponentHostService;McAfee Security Scan Component Host Service;C:\Program Files (x86)\McAfee Security Scan\2.0.181\McCHSvc.exe [2010-1-15 227232]
S4 NitroReaderDriverReadSpool;NitroPDFReaderDriverCreatorReadSpool;C:\Program Files\Common Files\Nitro PDF\Reader\1.0\NitroPDFReaderDriverServicex64.exe [2011-1-14 341296]
S4 RealtekSE;RealtekSE;C:\Program Files (x86)\ROSEWILL\PCIE Wireless LAN\RtlService.exe [2010-11-13 45056]
S4 SBSDWSCService;SBSD Security Center Service;C:\Program Files (x86)\Spybot - Search & Destroy\SDWinSec.exe [2012-8-18 1153368]
S4 SkypeUpdate;Skype Updater;C:\Program Files (x86)\Skype\Updater\Updater.exe [2012-7-13 160944]
S4 UNS;Intel® Management & Security Application User Notification Service;C:\Program Files (x86)\Intel\Intel® Management Engine Components\UNS\UNS.exe [2010-10-27 2320920]
.
=============== Created Last 30 ================
.
2013-07-04 22:51:09    1424384    ----a-w-    C:\Windows\System32\WindowsCodecs.dll
2013-07-04 22:51:09    1230336    ----a-w-    C:\Windows\SysWow64\WindowsCodecs.dll
2013-07-04 10:05:12    9728    ---ha-w-    C:\Windows\SysWow64\api-ms-win-downlevel-shlwapi-l1-1-0.dll
2013-07-04 03:45:28    92056    ----a-w-    C:\Program Files (x86)\Mozilla Firefox\webapprt-stub.exe
2013-06-15 17:22:17    --------    d-----w-    C:\Users\Claire\AppData\Local\SolidDocuments
.
==================== Find3M  ====================
.
2013-07-04 10:05:12    9728    ---ha-w-    C:\Windows\System32\api-ms-win-downlevel-shlwapi-l1-1-0.dll
2013-06-16 21:58:45    71048    ----a-w-    C:\Windows\SysWow64\FlashPlayerCPLApp.cpl
2013-06-16 21:58:45    692104    ----a-w-    C:\Windows\SysWow64\FlashPlayerApp.exe
2013-05-13 05:51:01    184320    ----a-w-    C:\Windows\System32\cryptsvc.dll
2013-05-13 05:51:00    1464320    ----a-w-    C:\Windows\System32\crypt32.dll
2013-05-13 05:51:00    139776    ----a-w-    C:\Windows\System32\cryptnet.dll
2013-05-13 05:50:40    52224    ----a-w-    C:\Windows\System32\certenc.dll
2013-05-13 04:45:55    140288    ----a-w-    C:\Windows\SysWow64\cryptsvc.dll
2013-05-13 04:45:55    1160192    ----a-w-    C:\Windows\SysWow64\crypt32.dll
2013-05-13 04:45:55    103936    ----a-w-    C:\Windows\SysWow64\cryptnet.dll
2013-05-13 03:43:55    1192448    ----a-w-    C:\Windows\System32\certutil.exe
2013-05-13 03:08:10    903168    ----a-w-    C:\Windows\SysWow64\certutil.exe
2013-05-13 03:08:06    43008    ----a-w-    C:\Windows\SysWow64\certenc.dll
2013-05-10 05:49:27    30720    ----a-w-    C:\Windows\System32\cryptdlg.dll
2013-05-10 03:20:54    24576    ----a-w-    C:\Windows\SysWow64\cryptdlg.dll
2013-05-08 06:39:01    1910632    ----a-w-    C:\Windows\System32\drivers\tcpip.sys
2013-04-26 05:51:36    751104    ----a-w-    C:\Windows\System32\win32spl.dll
2013-04-26 04:55:21    492544    ----a-w-    C:\Windows\SysWow64\win32spl.dll
2013-04-25 23:30:32    1505280    ----a-w-    C:\Windows\SysWow64\d3d11.dll
2013-04-13 05:49:23    135168    ----a-w-    C:\Windows\apppatch\AppPatch64\AcXtrnal.dll
2013-04-13 05:49:19    350208    ----a-w-    C:\Windows\apppatch\AppPatch64\AcLayers.dll
2013-04-13 05:49:19    308736    ----a-w-    C:\Windows\apppatch\AppPatch64\AcGenral.dll
2013-04-13 05:49:19    111104    ----a-w-    C:\Windows\apppatch\AppPatch64\acspecfc.dll
2013-04-13 04:45:16    474624    ----a-w-    C:\Windows\apppatch\AcSpecfc.dll
2013-04-13 04:45:15    2176512    ----a-w-    C:\Windows\apppatch\AcGenral.dll
2013-04-12 14:45:08    1656680    ----a-w-    C:\Windows\System32\drivers\ntfs.sys
2013-04-10 06:01:54    265064    ----a-w-    C:\Windows\System32\drivers\dxgmms1.sys
2013-04-10 06:01:53    983400    ----a-w-    C:\Windows\System32\drivers\dxgkrnl.sys
2013-04-10 03:30:50    3153920    ----a-w-    C:\Windows\System32\win32k.sys
.
============= FINISH: 13:58:09.88 ===============
 

 



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#2 gringo_pr

gringo_pr

    Bleepin Gringo


  • Malware Response Team
  • 136,772 posts
  • OFFLINE
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  • Gender:Male
  • Location:Puerto rico
  • Local time:08:44 AM

Posted 06 July 2013 - 10:54 PM


Hello clairejv

I would like to welcome you to the Malware Removal section of the forum.

Around here they call me Gringo and I will be glad to help you with your malware problems.


Very Important --> Please read this post completely, I have spent my time to put together somethings for you to keep in mind while I am helping you to make things go easier, faster and smoother for both of us!

  • Please do not run any tools unless instructed to do so.
    • We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability.
  • Please do not attach logs or use code boxes, just copy and paste the text.
    • Due to the high volume of logs we receive it helps to receive everything in the same format, and code boxes make the logs very difficult to read. Also, attachments require us to download and open the reports when it is easier to just read the reports in your post.
  • Please read every post completely before doing anything.
    • Pay special attention to the NOTE: lines, these entries identify an individual issue or important step in the cleanup process.
  • Please provide feedback about your experience as we go.
    • A short statement describing how the computer is working helps us understand where to go next, for example: I am still getting redirected, the computer is running normally, etc. Please do not describe the computer as "the same", this requires the extra step of looking back at your previous post.
NOTE: At the top of your post, click on the "Follow This Topic" Button, make sure that the "Receive notification" box is checked and that it is set to "Instantly" - This will send you an e-mail as soon as I reply to your topic, allowing us to resolve the issue faster.

NOTE: Backup any files that cannot be replaced. Removing malware can be unpredictable and this step can save a lot of heartaches if things don't go as planed. You can put them on a CD/DVD, external drive or a pen drive, anywhere except on the computer.

NOTE: It is good practice to copy and paste the instructions into notepad and print them in case it is necessary for you to go offline during the cleanup process. To open notepad, navigate to Start Menu > All Programs > Accessories > Notepad. Please remember to copy the entire post so you do not miss any instructions.


These are the programs I would like you to run next, if you have any problems with one of these just skip it and move on to the next one.

-AdwCleaner-

Please download AdwCleaner by Xplode onto your desktop.
  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click on Delete.
  • Confirm each time with Ok.
  • Your computer will be rebooted automatically. A text file will open after the restart.
  • Please post the content of that logfile with your next answer.
  • You can find the logfile at C:\AdwCleaner[S1].txt as well.
-Junkware-Removal-Tool-

Please download Junkware Removal Tool to your desktop.
  • Shut down your protection software now to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message.
When they are complete let me have the two reports and let me know how things are running.

Gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#3 clairejv

clairejv
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Posted 07 July 2013 - 12:42 PM

The audio is still playing.

 

# AdwCleaner v2.304 - Logfile created 07/07/2013 at 10:22:48
# Updated 03/07/2013 by Xplode
# Operating system : Windows 7 Home Premium Service Pack 1 (64 bits)
# User : Claire - THEBLUETYPHOON
# Boot Mode : Normal
# Running from : C:\Users\Claire\Desktop\AdwCleaner.exe
# Option [Delete]


***** [Services] *****

Stopped & Deleted : BCUService

***** [Files / Folders] *****

File Deleted : C:\Program Files (x86)\Mozilla Firefox\plugins\npdnu.dll
File Deleted : C:\Program Files (x86)\Mozilla Firefox\plugins\npdnu.xpt
File Deleted : C:\Program Files (x86)\Mozilla Firefox\plugins\npdnupdater2.dll
File Deleted : C:\Program Files (x86)\Mozilla Firefox\plugins\npdnupdater2.xpt
Folder Deleted : C:\Program Files (x86)\Common Files\Software Update Utility
Folder Deleted : C:\Program Files (x86)\DeviceVM
Folder Deleted : C:\Users\Claire\AppData\Local\OpenCandy
Folder Deleted : C:\Users\Claire\AppData\Roaming\OpenCandy

***** [Registry] *****

Key Deleted : HKCU\Software\DeviceVM
Key Deleted : HKLM\SOFTWARE\Classes\AppID\{6C259840-5BA8-46E6-8ED1-EF3BA47D8BA1}
Key Deleted : HKLM\SOFTWARE\Classes\AppID\dnu.EXE
Key Deleted : HKLM\SOFTWARE\Classes\dnUpdate
Key Deleted : HKLM\SOFTWARE\Classes\dnUpdater.DownloadUIBrowser
Key Deleted : HKLM\SOFTWARE\Classes\dnUpdater.DownloadUIBrowser.1
Key Deleted : HKLM\SOFTWARE\Classes\dnUpdater.DownloadUpdController
Key Deleted : HKLM\SOFTWARE\Classes\dnUpdater.DownloadUpdController.1
Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{77AA6435-2488-4A94-9FE5-49519DD2ED9B}
Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{92380354-381A-471F-BE2E-DD9ACD9777EA}
Key Deleted : HKLM\Software\DeviceVM
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{7B089B94-D1DC-4C6B-87E1-8156E22C1D96}
Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\CLSID\{7B089B94-D1DC-4C6B-87E1-8156E22C1D96}
Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\CLSID\{BC86E1AB-EDA5-4059-938F-CE307B0C6F0A}
Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\CLSID\{E15A9BFD-D16D-496D-8222-44CADF316E70}
Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\Interface\{660E6F4F-840D-436D-B668-433D9591BAC5}
Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\Interface\{E7435878-65B9-44D1-A443-81754E5DFC90}
Key Deleted : HKLM\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\SoftwareUpdUtility
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{BC86E1AB-EDA5-4059-938F-CE307B0C6F0A}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{660E6F4F-840D-436D-B668-433D9591BAC5}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{E7435878-65B9-44D1-A443-81754E5DFC90}
Value Deleted : HKCU\Software\Microsoft\Internet Explorer\URLSearchHooks [{BC86E1AB-EDA5-4059-938F-CE307B0C6F0A}]

***** [Internet Browsers] *****

-\\ Internet Explorer v10.0.9200.16618

[OK] Registry is clean.

-\\ Mozilla Firefox v22.0 (en-US)

File : C:\Users\Claire\AppData\Roaming\Mozilla\Firefox\Profiles\lya40rw5.default\prefs.js

C:\Users\Claire\AppData\Roaming\Mozilla\Firefox\Profiles\lya40rw5.default\user.js ... Deleted !

[OK] File is clean.

-\\ Google Chrome v27.0.1453.116

File : C:\Users\Claire\AppData\Local\Google\Chrome\User Data\Default\Preferences

[OK] File is clean.

*************************

AdwCleaner[S1].txt - [3271 octets] - [07/07/2013 10:22:48]

########## EOF - C:\AdwCleaner[S1].txt - [3331 octets] ##########
 

 

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Junkware Removal Tool (JRT) by Thisisu
Version: 4.9.4 (05.06.2013:1)
OS: Windows 7 Home Premium x64
Ran by Claire on Sun 07/07/2013 at 10:31:36.90
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~




~~~ Services



~~~ Registry Values



~~~ Registry Keys



~~~ Files

Successfully deleted: [File] C:\eula.1028.txt
Successfully deleted: [File] C:\eula.1031.txt
Successfully deleted: [File] C:\eula.1033.txt
Successfully deleted: [File] C:\eula.1036.txt
Successfully deleted: [File] C:\eula.1040.txt
Successfully deleted: [File] C:\eula.1041.txt
Successfully deleted: [File] C:\eula.1042.txt
Successfully deleted: [File] C:\eula.2052.txt
Successfully deleted: [File] C:\install.res.1028.dll
Successfully deleted: [File] C:\install.res.1031.dll
Successfully deleted: [File] C:\install.res.1033.dll
Successfully deleted: [File] C:\install.res.1036.dll
Successfully deleted: [File] C:\install.res.1040.dll
Successfully deleted: [File] C:\install.res.1041.dll
Successfully deleted: [File] C:\install.res.1042.dll
Successfully deleted: [File] C:\install.res.2052.dll
Successfully deleted: [File] C:\install.res.3082.dll



~~~ Folders



~~~ FireFox

Successfully deleted: [File] C:\Users\Claire\AppData\Roaming\mozilla\firefox\profiles\lya40rw5.default\extensions\nubpxsykvz@nubpxsykvz.org.xpi [Tracur]
Successfully deleted the following from C:\Users\Claire\AppData\Roaming\mozilla\firefox\profiles\lya40rw5.default\prefs.js

user_pref("extensions.seoquake.baidu-mode", 1);
user_pref("extensions.seoquake.params.0.icon", "AAABAAEAEBAAAAEAIABoBAAAFgAAACgAAAAQAAAAIAAAAAEAIAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAA7PT7/3zF6/9Ptu//RbHx/0227/+Tzvb/9vv5/97
user_pref("extensions.seoquake.params.1.icon", "AAABAAEAEBAAAAEAIABoBAAAFgAAACgAAAAQAAAAIAAAAAEAIAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAA7PT7/3zF6/9Ptu//RbHx/0227/+Tzvb/9vv5/97
user_pref("extensions.seoquake.params.108.icon", "AAABAAEAEBAAAAEAIABoBAAAFgAAACgAAAAQAAAAIAAAAAEAIAAAAAAAQAQAABMLAAATCwAAAAAAAAAAAAD//////////////////////////////////////////
user_pref("extensions.seoquake.params.2.icon", "AAABAAEAEBAAAAEAIABoBAAAFgAAACgAAAAQAAAAIAAAAAEAIAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAA7PT7/3zF6/9Ptu//RbHx/0227/+Tzvb/9vv5/97
user_pref("extensions.seoquake.params.3.icon", "AAABAAEAEBAAAAEAIABoBAAAFgAAACgAAAAQAAAAIAAAAAEAIAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAA7PT7/3zF6/9Ptu//RbHx/0227/+Tzvb/9vv5/97
user_pref("extensions.seoquake.params.37.icon", "AAABAAEAEBAAAAAAIABoBAAAFgAAACgAAAAQAAAAIAAAAAEAIAAAAAAAQAQAAAAAAAAAAAAAAAAAAAAAAAD///8B////Af///wHp6en/ubm5/4ODg/+JiYn/YmJi/8
user_pref("extensions.seoquake.params.51.icon", "AAABAAEAEBAAAAEAIABoBAAAFgAAACgAAAAQAAAAIAAAAAEAIAAAAAAAAAQAABILAAASCwAAAAAAAAAAAACgoKB+oKCg56CgoP+goKD/oKCg/6CgoP+goKD/oKCg/6
Emptied folder: C:\Users\Claire\AppData\Roaming\mozilla\firefox\profiles\lya40rw5.default\minidumps [62 files]



~~~ Event Viewer Logs were cleared





~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Scan was completed on Sun 07/07/2013 at 10:41:14.51
End of JRT log
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
 



#4 gringo_pr

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Posted 07 July 2013 - 05:59 PM


Hello clairejv

I Would like you to do the following.

Please print out or make a copy in notepad of any instructions given, as sometimes it is necessary to go offline and you will lose access to them.

Run Combofix:

You may be asked to install or update the Recovery Console (Win XP Only) if this happens please allow it to do so (you will need to be connected to the internet for this)

Before you run Combofix I will need you to turn off any security software you have running, If you do not know how to do this you can find out >here< or >here<

Combofix may need to reboot your computer more than once to do its job this is normal.

You can download Combofix from one of these links. I want you to save it to the desktop and run it from there.1. Close any open browsers or any other programs that are open.
2. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

Double click on combofix.exe & follow the prompts.
When finished, it will produce a report for you.

Note 1: Do not mouseclick combofix's window while it's running. That may cause it to stall

Note 2: If you receive an error "Illegal operation attempted on a registry key that has been marked for deletion." Please restart the computer

"information and logs"
  • In your next post I need the following
  • Log from Combofix
  • let me know of any problems you may have had
  • How is the computer doing now?
Gringo
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#5 clairejv

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Posted 08 July 2013 - 10:44 AM

I tried to run ComboFix several times yesterday and got BSOD every time. I will try again this evening, unless you have other suggestions.



#6 gringo_pr

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Posted 08 July 2013 - 01:07 PM


Hello clairejv

I would like you to try and run these next.

TDSSKiller

Please download the latest version of TDSSKiller from here and save it to your Desktop.
  • Doubleclick on TDSSKiller.exe to run the application, then click on Change parameters.
  • Put a checkmark beside loaded modules.
  • A reboot will be needed to apply the changes. Do it.
  • TDSSKiller will launch automatically after the reboot. Also your computer may seem very slow and unusable. This is normal. Give it enough time to load your background programs.
  • Then click on Change parameters in TDSSKiller.
  • Check all boxes then click OK.
  • Click the Start Scan button.
  • The scan should take no longer than 2 minutes.
  • If a suspicious object is detected, the default action will be Skip, click on Continue.
  • If malicious objects are found, they will show in the Scan results
  • Ensure Cure (default) is selected, then click Continue > Reboot now to finish the cleaning process.
    Note: If Cure is not available, please choose Skip instead, do not choose Delete unless instructed.
  • more than one report will be created in your root directory, (usually C:\ folder) in the form of "TDSSKiller.[Version]_[Date]_[Time]_log.txt". The one that I need is the larger one. Please copy and paste the contents of that file here.

    Note** this report can be very long - so if the website gives you an error saying it is to long you may attache it

    If the forum still complains about it being to long send me everything that is at the end of the report after where it says

    ==================
    Scan finished
    ==================
and I will see if I want to see the whole report

--RogueKiller--

Download & SAVE to your Desktop RogueKiller for 32bit or Roguekiller for 64bit
  • Quit all programs that you may have started.
  • Please disconnect any external drives from the computer before you run this scan!
  • For Vista or Windows 7, right-click and select "Run as Administrator to start"
  • For Windows XP, double-click to start.
  • Wait until Prescan has finished ...
  • Then Click on "Scan" button
  • Wait until the Status box shows "Scan Finished"
  • click on "delete"
  • Wait until the Status box shows "Deleting Finished"
  • Click on "Report" and copy/paste the content of the Notepad into your next reply.
  • the scan will make two reports the one I would like to see is called RKreport[2].txt on your Desktop
  • Exit/Close RogueKiller+
send me the reports made from TDSSKiller and Roguekiller and also let me know how the computer is doing at this time.

Gringo
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#7 clairejv

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Posted 08 July 2013 - 11:10 PM

I could not get TDSSKiller to do anything useful. Your instructions said it should take no more than 2 minutes; after 15 minutes, it was still stuck on "1 object." I did run RogueKiller. I'm still hearing the audio.

 

 

RogueKiller V8.6.2 _x64_ [Jul  2 2013] by Tigzy
mail : tigzyRK<at>gmail<dot>com
Feedback : hxxp://www.adlice.com/forum/
Website : hxxp://www.adlice.com/softwares/roguekiller/
Blog : http://tigzyrk.blogspot.com/

Operating System : Windows 7 (6.1.7601 Service Pack 1) 64 bits version
Started in : Normal mode
User : Claire [Admin rights]
Mode : Remove -- Date : 07/08/2013 21:09:30
| ARK || FAK || MBR |

¤¤¤ Bad processes : 2 ¤¤¤
[DLL] rundll32.exe -- C:\Users\Claire\AppData\Local\Apple Computer\Apple Computer\jdgjhgjhme.dll [-] -> KILLED [TermProc]
[DLL] rundll32.exe -- C:\Users\Claire\AppData\Local\Apple Computer\Apple Computer\jdgjhgjhme.dll [-] -> KILLED [TermProc]

¤¤¤ Registry Entries : 7 ¤¤¤
[RUN][SUSP PATH] HKCU\[...]\Run : Apple Computer (rundll32 "C:\Users\Claire\AppData\Local\Apple Computer\Apple Computer\jdgjhgjhme.dll",DllRegisterServer [x][-][x]) -> DELETED
[RUN][SUSP PATH] HKUS\S-1-5-21-1446065716-636902388-2695270706-1000\[...]\Run : Apple Computer (rundll32 "C:\Users\Claire\AppData\Local\Apple Computer\Apple Computer\jdgjhgjhme.dll",DllRegisterServer [x][-][x]) -> [0x2] The system cannot find the file specified.
[HJ POL] HKCU\[...]\System : DisableRegistryTools (0) -> DELETED
[HJ POL] HKLM\[...]\System : ConsentPromptBehaviorAdmin (0) -> REPLACED (2)
[HJ POL] HKLM\[...]\Wow6432Node\[...]\System : ConsentPromptBehaviorAdmin (0) -> REPLACED (2)
[HJ DESK] HKLM\[...]\NewStartPanel : {59031a47-3f72-44a7-89c5-5595fe6b30ee} (1) -> REPLACED (0)
[HJ DESK] HKLM\[...]\NewStartPanel : {20D04FE0-3AEA-1069-A2D8-08002B30309D} (1) -> REPLACED (0)

¤¤¤ Scheduled tasks : 0 ¤¤¤

¤¤¤ Startup Entries : 0 ¤¤¤

¤¤¤ Web browsers : 0 ¤¤¤

¤¤¤ Particular Files / Folders: ¤¤¤
[ZeroAccess][File] @ : C:\Windows\SysWOW64\config\systemprofile\AppData\Local\{bc97c179-e3b9-b1b4-bf34-8780890dd083}\@ [-] --> DELETED
[ZeroAccess][Folder] U : C:\Windows\Installer\{bc97c179-e3b9-b1b4-bf34-8780890dd083}\U [-] --> DELETED
[ZeroAccess][Folder] U : C:\Windows\SysWOW64\config\systemprofile\AppData\Local\{bc97c179-e3b9-b1b4-bf34-8780890dd083}\U [-] --> DELETED
[ZeroAccess][Folder] L : C:\Windows\Installer\{bc97c179-e3b9-b1b4-bf34-8780890dd083}\L [-] --> DELETED
[ZeroAccess][Folder] L : C:\Windows\SysWOW64\config\systemprofile\AppData\Local\{bc97c179-e3b9-b1b4-bf34-8780890dd083}\L [-] --> DELETED
[ZeroAccess][File] 00000004.@ : C:\Windows\Installer\{bc97c179-e3b9-b1b4-bf34-8780890dd083}\L\00000004.@ [-] --> DELETED
[ZeroAccess][File] 201d3dde : C:\Windows\Installer\{bc97c179-e3b9-b1b4-bf34-8780890dd083}\L\201d3dde [-] --> DELETED

¤¤¤ Driver : [NOT LOADED 0x0] ¤¤¤

¤¤¤ External Hives: ¤¤¤

¤¤¤ Infection : ZeroAccess ¤¤¤

¤¤¤ HOSTS File: ¤¤¤
--> %SystemRoot%\System32\drivers\etc\hosts




¤¤¤ MBR Check: ¤¤¤

+++++ PhysicalDrive0: Hitachi HDS721050CLA362 ATA Device +++++
--- User ---
[MBR] daed1f6b70242f8e946361cac0be47f0
[BSP] 15b02b61311461646e4fff793ff0f253 : Windows 7/8 MBR Code
Partition table:
0 - [ACTIVE] NTFS (0x07) [VISIBLE] Offset (sectors): 2048 | Size: 100 Mo
1 - [XXXXXX] NTFS (0x07) [VISIBLE] Offset (sectors): 206848 | Size: 476838 Mo
User = LL1 ... OK!
User != LL2 ... KO!
--- LL2 ---
[MBR] 99b6621822586cf051e4d0b866c020d2
[BSP] 2f02390a087d79b6211204849df1c56d : Windows Vista/7/8 MBR Code
Partition table:
0 - [ACTIVE] NTFS (0x07) [VISIBLE] Offset (sectors): 2048 | Size: 100 Mo
1 - [XXXXXX] NTFS (0x07) [VISIBLE] Offset (sectors): 206848 | Size: 476838 Mo

+++++ PhysicalDrive1: Hitachi HDS721050CLA362 ATA Device +++++
--- User ---
[MBR] 064cdc195d94529090a538d40ac9436f
[BSP] 9f3088ecc2af9bcaa27dab28feea9f23 : Empty MBR Code
Partition table:
0 - [XXXXXX] UNKNOWN (0x00) [VISIBLE] Offset (sectors): 1 | Size: 2097152 Mo
User = LL1 ... OK!
User = LL2 ... OK!

Finished : << RKreport[0]_D_07082013_210930.txt >>
RKreport[0]_S_07082013_210903.txt


 



#8 gringo_pr

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Posted 08 July 2013 - 11:20 PM




Hello clairejv

Malwarebytes Anti-Rootkit

1.Download Malwarebytes Anti-Rootkit
2.Unzip the contents to a folder in a convenient location.
3.Open the folder where the contents were unzipped and run mbar.exe
4.Follow the instructions in the wizard to update and allow the program to scan your computer for threats.
5.Click on the Cleanup button to remove any threats and reboot if prompted to do so.
6.Wait while the system shuts down and the cleanup process is performed.
7.Perform another scan with Malwarebytes Anti-Rootkit to verify that no threats remain. If they do, then click Cleanup once more and repeat the process.
8.If no additional threats were found, verify that your system is now running normally, making sure that the following items are functional:
  • •Internet access
    •Windows Update
    •Windows Firewall
9.If there are additional problems with your system, such as any of those listed above or other system issues, then run the 'fixdamage' tool included with Malwarebytes Anti-Rootkit and reboot.
10.Verify that your system is now functioning normally.

Please download aswMBR to your desktop.
  • Double click the aswMBR.exe icon to run it
  • it will ask to download extra definitions - ALLOW IT
  • Click the Scan button to start the scan
  • On completion of the scan, click the save log button, save it to your desktop and post it in your next reply.
When you are complete please send me both reports

Gringo
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#9 clairejv

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Posted 10 July 2013 - 10:11 PM

Well, I took a day or two to binge on Civ V before moving forward on this, and apparently that was a mistake. While it was running a bit slow yesterday, it is now completely unusable. To the point that I get this error message when trying to get to the task manager:

The logon process was unable to display security and logon options when CTRL + ALT + DELETE was pressed. If the operating system does not respond, press ESC or restart the computer by using the power switch.

I'm not sure I can download or run the suggested programs. I may try burning a CD on another computer.

#10 gringo_pr

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Posted 11 July 2013 - 12:12 AM

If you do not press Ctrl+Alt+Delete what happens?

gringo
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#11 clairejv

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Posted 11 July 2013 - 12:17 AM

Yay, got them to work! Although aswMBR almost crashed before I got the log.

 

I do not hear the audio at the moment and things aren't freezing or lagging.

 

 

aswMBR version 0.9.9.1665 Copyright© 2011 AVAST Software
Run date: 2013-07-10 20:31:01
-----------------------------
20:31:01.700    OS Version: Windows x64 6.1.7601 Service Pack 1
20:31:01.700    Number of processors: 4 586 0x2502
20:31:01.700    ComputerName: THEBLUETYPHOON  UserName: Claire
20:31:05.740    Initialize success
20:32:51.110    AVAST engine defs: 13071002
20:32:59.820    Disk 0 (boot) \Device\Harddisk0\DR0 -> \Device\Ide\IdeDeviceP4T0L0-4
20:32:59.820    Disk 0 Vendor: Hitachi_HDS721050CLA362 JP2OA3EA Size: 476940MB BusType: 3
20:32:59.830    Disk 1  \Device\Harddisk1\DR1 -> \Device\Ide\IdeDeviceP2T1L0-a
20:32:59.830    Disk 1 Vendor: ST2000DM001-1CH164 CC24 Size: 1907729MB BusType: 3
20:32:59.840    Device \Driver\atapi -> MajorFunction fffffa8004ef80a8
20:32:59.840    Disk 0 MBR read successfully
20:32:59.850    Disk 0 MBR scan
20:32:59.860    Disk 0 MBR:Olmarik-A [Rtk]
20:32:59.860    Disk 0 Windows 7 default MBR code found via API
20:32:59.870    Disk 0 MBR hidden
20:32:59.870    Disk 0 Partition 1 80 (A) 07    HPFS/NTFS NTFS          100 MB offset 2048
20:32:59.890    Disk 0 Partition 2 00     07    HPFS/NTFS NTFS       476838 MB offset 206848
20:32:59.890    Disk 0 MBR [possible unknown bootkit@MBR]  **ROOTKIT**
20:32:59.900    Disk 0 trace - called modules:
20:32:59.900    ntoskrnl.exe CLASSPNP.SYS disk.sys ACPI.sys >>UNKNOWN [0xfffffa8004ef80a8]<<
20:32:59.910    1 nt!IofCallDriver -> \Device\Harddisk0\DR0[0xfffffa80048a6060]
20:32:59.910    3 CLASSPNP.SYS[fffff8800190d43f] -> nt!IofCallDriver -> [0xfffffa8004646520]
20:32:59.920    5 ACPI.sys[fffff88000ee27a1] -> nt!IofCallDriver -> \Device\Ide\IdeDeviceP4T0L0-4[0xfffffa8004655060]
20:32:59.920    \Driver\atapi[0xfffffa8004f41060] -> IRP_MJ_CREATE -> 0xfffffa8004ef80a8
20:33:02.120    AVAST engine scan C:\Windows
20:33:05.800    AVAST engine scan C:\Windows\system32
20:36:26.701    AVAST engine scan C:\Windows\system32\drivers
20:36:42.791    AVAST engine scan C:\Users\Claire
20:56:47.532    File: C:\Users\Claire\AppData\Local\Temp\Low\abc.cfg  **INFECTED** Win32:Malware-gen
20:56:49.522    File: C:\Users\Claire\AppData\Local\Temp\olwkes\olwkes.dll  **INFECTED** Win32:Malware-gen
20:57:32.092    File: C:\Users\Claire\AppData\LocalLow\397D.tmp  **INFECTED** Win32:Malware-gen
20:57:32.132    File: C:\Users\Claire\AppData\LocalLow\399D.tmp  **INFECTED** Win32:Malware-gen
21:13:18.944    AVAST engine scan C:\ProgramData
21:16:26.764    Scan finished successfully
21:27:05.697    Disk 0 MBR has been saved successfully to "C:\Users\Claire\Desktop\MBR.dat"
21:27:05.697    The log file has been saved successfully to "C:\Users\Claire\Desktop\aswMBR.txt"

 



#12 gringo_pr

gringo_pr

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Posted 11 July 2013 - 12:35 AM


Hello clairejv

Ok lets try this, I want you to run combofix in safe mode but it is very important that when combofix reboots the computer for you to direct it back into safe mode so it can finish the scan.

Boot into Safe Mode

Reboot your computer in Safe Mode.
  • If the computer is running, shut down Windows, and then turn off the power.
  • Wait 30 seconds, and then turn the computer on.
  • Start tapping the F8 key. The Windows Advanced Options Menu appears. If you begin tapping the F8 key too soon, some computers display a "keyboard error" message. To resolve this, restart the computer and try again.
  • Ensure that the Safe Mode option is selected.
  • Press Enter. The computer then begins to start in Safe mode.
  • Login on your usual account.
after combofix has finished its scan please post the report back here.

Gringo
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#13 gringo_pr

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Posted 14 July 2013 - 12:05 PM



Hello

48 Hour bump

It has been more than 48 hours since my last post.
  • do you still need help with this?
  • do you need more time?
  • are you having problems following my instructions?
  • if after 48hrs you have not replied to this thread then it will have to be closed!
Gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#14 gringo_pr

gringo_pr

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Posted 17 July 2013 - 12:27 AM

Due to the lack of feedback, this topic is now closed.

In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days.

Please include a link to your topic in the Private Message. Thank you.
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University




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