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computer won't start!


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#1 daftoldgit

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Posted 06 July 2013 - 02:01 PM

o

My wifes computer won't start, it comes up with a message that it's shutting itself down tp protect itself.

It says Page fault in non paged area, whatever that means?

We tried it in Safe Mode and selecting the repair mode, it soon shuts itself down again.

What could be wrong?



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#2 sikntired

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Posted 06 July 2013 - 03:21 PM

Is there an 'error code' displayed? Have you tried to run a malware scan? What are system specs?



#3 daftoldgit

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Posted 06 July 2013 - 03:31 PM

Can't run a scan, as we can't get past windows failing to load up,

It shows these codes= 0x00000050 0x8B2F0874 0x0000001 0x86F04DB5

are they the ones?



#4 sikntired

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Posted 06 July 2013 - 03:46 PM

0x00000050 usually occurs if hardware changes have been made. Have you installed anything recently such as updates, drivers, etc.?

 

Try shutting down. Restart and keep tapping F8 until you get to menu and try to select Last Known Good Configuration before it shutsdown.



#5 daftoldgit

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Posted 06 July 2013 - 04:34 PM

The only thing installed last time was Windows updates, as the computer shut down it installed them.

I tried the F8 and Last known good Configuration, it still shuts itself down



#6 daftoldgit

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Posted 06 July 2013 - 04:39 PM

Now it's saying Bad Pool Header, when booting from the DVD



#7 sikntired

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Posted 06 July 2013 - 06:06 PM

The only thing installed last time was Windows updates, as the computer shut down it installed them.

I tried the F8 and Last known good Configuration, it still shuts itself down

 

Are you saying that windows was updating and then shutdown?



#8 daftoldgit

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Posted 06 July 2013 - 06:10 PM

When she turned it off, It said "installing updates, do not switch off your computer" or words to that effect.



#9 sikntired

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Posted 06 July 2013 - 07:18 PM

Now it's saying Bad Pool Header, when booting from the DVD

 

The DVD you tried booting from is it the OEM ?



#10 daftoldgit

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Posted 06 July 2013 - 07:22 PM

sorry, I don't know.

But it's just the same whether it's booting from the DVD or the computer, as soon as Windows screen appears, it shuts itself down.



#11 AngryRaisin

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Posted 06 July 2013 - 11:13 PM

You most likely have bad memory in the computer (one or more of your RAM sticks have gone bad).

#12 live_pc_expert

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Posted 07 July 2013 - 05:10 PM

SYMPTOMS
 

When you use a Microsoft mouse or keyboard that is listed in the "Applies to" section, you may experience one of the following symptoms:

  • You may be unable to wake the computer from sleep or standby mode by using your mouse or keyboard.
  • After you wake your computer from standby, your pointing device may not work.
  • When you press the SLEEP key on a keyboard that has a Sleep key or has a key that is configured to activate Sleep, the computer does not go into Sleep mode.
CAUSE
This issue may occur if one or more of the following conditions are true:
  • You are running Windows Vista and have not updated to Service Pack 1 or a later version.
  • The Basic Input/output System (BIOS) system that is installed on the computer reduces power to the port to which the input device is connected.

    Note You may be unable to use Bluetooth devices to resume operation from certain power management states (such as "suspend" or "hibernate"). In some low-power states, the wireless transceiver may be unable to receive information from the Bluetooth devices.
  • You are using a portable or notebook computer that does not allow resume by using a Bluetooth device. If you are having problems waking a laptop by using a Bluetooth device, see Method 3 first.
  • The Keyboard item in Control Panel is not configured to wake the computer when you press a key on the keyboard.
  • Your computer may have encountered a system problem.
  • The Sleep key on your keyboard is configured incorrectly.
RESOLUTION
If pressing the Sleep key again does not resolve this, try each of the following methods in the order in which they are presented and determine whether the problem still exists before you try the next method. If you are using the original version of Vista and have not updated to the latest available Service Pack, updating to Service Pack 1 or a later version may resolve this problem. For more information, click the following article numbers to view the articles in the Microsoft Knowledge Base:
928631 A USB device may no longer work correctly after Windows Vista resumes from sleep or from hibernation
 
871233 USB device is not recognized when you attach it immediately after your Windows XP-based computer resumes from standby or hibernation
 
929577 A Bluetooth device may no longer work correctly when you wake a Windows Vista-based computer from sleep


Method 1: Install the current software for your device and verify its configuration First, download the latest version of the Microsoft IntelliType software, IntelliPoint software, or both for your keyboard, your mouse, or both. To do this, visit the following Microsoft Web site: After you install this software, run it, and then verify that the correct device is selected and that the settings are as you want them to be. If your keyboard does not have a dedicated Sleep key and you want to program Sleep for an alternative key, follow these steps:
  1. Open the Keyboard control panel.
    • In Windows Vista or Windows 7, Click Start
      VistaStartButton.jpg
      , type keyboard in the Start Search box, and then click Keyboard or Microsoft Keyboard in the Programs list.
    • In Windows XP and earlier versions, click Start, click Run, type Control keyboard, and then click OK.
  2. On the Key Settings tab, double-click the key that you want to change to access the Reassign a Key wizard.
  3. Select the Start a Program, Web page, or file option, and then click Next.
  4. To enable this key to start Sleep mode, run the following command:
    rundll32.exe powrprof.dll,SetSuspendState
    Note In this command, there are spaces before and after powrprof.dll.
Method 2: Try alternative keys, mouse buttons, or the power button on your keyboard To resolve this issue and resume computer operation, use one of the following methods:
  • Press the SLEEP keyboard shortcut.
  • Press a standard key on the keyboard.
  • Move the mouse.
  • Quickly press the power button on the computer.

    Note If you use Bluetooth devices, the keyboard may be unable to wake the system.
Method 3: Verify that your device is allowed to wake the computer To resolve this issue for, follow these steps:
  1. Open the Keyboard control panel item, as described in Method 1.
  2. Click the Hardware tab, and then click Properties.
  3. Click the Change Settings button

    Note This step requires Administrator access
  4. Click the Power Management tab, and then verify that the Allow this device to wake the computer is enabled.
  5. Click OK, and then click OK again.
Note If your computer does not support Advanced Configuration and Power Interface (ACPI), the earlier steps may not be available. In this case, you have press the power button to wake the computer. If you cannot resume computer operation by using any of these methods, you may have experienced a system problem.

For information about how your system resumes operation, see the documentation that accompanied your computer or contact the computer manufacturer. For information about Microsoft Windows Power Management settings, see Microsoft Windows Help.

Note Many laptop manufactures will not allow a Bluetooth device to wake the computer from sleep mode because of the power consumption requirements to keep the Bluetooth radio activated (Bluetooth paging can consume up to 15% of the computer’s power). Therefore there are a couple of workarounds that you can use:
  • If you can open the lid of your laptop, use the embedded keyboard or pointing device or an external non-Bluetooth device to wake the computer.
  • If you cannot open the lid (for example, because it is in a docking station) or if you have it plugged into external power (that is, you are not using the battery), you can change the Power settings in Windows to not go into Sleep mode when plugged in.
Alternatively the Microsoft Bluetooth stack or your laptop’s proprietary Bluetooth stack may allow customization to allow wake by using Bluetooth devices.
975182 How to enable waking of a Windows Vista computer using Bluetooth HIDs


Method 4: Examine the BIOS settings of your computer for power features that disable or reduce power to ports that are used for your keyboard or mouse Because BIOS access varies by computer, to resolve this issue, see the documentation that is included with your computer. Alternatively, contact your computer manufacturer for information about how to configure the BIOS.

For more information about hardware and software vendor contact information, visit the following Microsoft Web site:

 



#13 daftoldgit

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Posted 07 July 2013 - 05:44 PM

That doesn't relate to my problem, but thanks anyway

The computer has got even worse, now has no power at all, so I'll be taking it to the shop

Thanks to all who replied!






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