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Problems with Firefox and Chrome


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5 replies to this topic

#1 rads2000

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Posted 06 July 2013 - 11:51 AM

Hi,

 

I've been having problems with my browsers. At unexpected times, Firefox hangs, and has to be shut down using Task Manager. Whenever this happens, the Chrome screen goes gray, and it becomes unusable. Both things happen simultaneously, even if the Chrome browser isn't open.

 

I'm using a Windows 7 desktop, Firefox Version 22, and Chrome Version 27.0.1453.116 m. I've cleaned my desktop using AVG Antivirus Free, Spybot Search and Destroy, and Malawarebytes Anti-Malaware.

 

Any help/advice greatly appreciated.

 

Thanks very much,

Rads.

 

 



BC AdBot (Login to Remove)

 


#2 hamluis

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Posted 06 July 2013 - 05:25 PM

Please download MiniToolBox  , save it to your desktop and run it.

 

Checkmark the following checkboxes:

  List last 10 Event Viewer log

  List Installed Programs

  List Users, Partitions and Memory size.

 

Click Go and paste the content into your next post.

 

Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link.

 

Louis



#3 rads2000

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Posted 06 July 2013 - 11:37 PM

Hi Louis,

 

Thanks very much for your help!

 

I've published a snapshot using Speccy here http://speccy.piriform.com/results/hIVdm5iwKaiz3r7QZXyY4wD

 

And this is the MiniToolBox log:

 

MiniToolBox by Farbar  Version: 16-06-2013
Ran by Admin1 (administrator) on 07-07-2013 at 12:30:08
Running from "C:\Users\Admin1\Downloads"
Windows 7 Home Premium Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (07/07/2013 00:22:53 PM) (Source: Application Error) (User: )
Description: Faulting application name: DefaultTabSearch.exe, version: 0.0.0.0, time stamp: 0x511246e7
Faulting module name: DefaultTabSearch.exe, version: 0.0.0.0, time stamp: 0x511246e7
Exception code: 0xc0000005
Fault offset: 0x00002c60
Faulting process id: 0x778
Faulting application start time: 0xDefaultTabSearch.exe0
Faulting application path: DefaultTabSearch.exe1
Faulting module path: DefaultTabSearch.exe2
Report Id: DefaultTabSearch.exe3

Error: (07/07/2013 00:22:43 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (07/07/2013 00:10:58 PM) (Source: Application Error) (User: )
Description: Faulting application name: DefaultTabSearch.exe, version: 0.0.0.0, time stamp: 0x511246e7
Faulting module name: DefaultTabSearch.exe, version: 0.0.0.0, time stamp: 0x511246e7
Exception code: 0xc0000005
Fault offset: 0x00002c60
Faulting process id: 0x784
Faulting application start time: 0xDefaultTabSearch.exe0
Faulting application path: DefaultTabSearch.exe1
Faulting module path: DefaultTabSearch.exe2
Report Id: DefaultTabSearch.exe3

Error: (07/07/2013 00:10:48 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (07/07/2013 00:05:15 PM) (Source: Microsoft-Windows-User Profiles Service) (User: MYCOMPUTER)
Description: Windows cannot delete the profile directory C:\Users\rads. This error may be caused by files in this directory being used by another program.

 DETAIL - The directory is not empty.

Error: (07/07/2013 00:00:09 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (07/07/2013 11:51:57 AM) (Source: Application Error) (User: )
Description: Faulting application name: DefaultTabSearch.exe, version: 0.0.0.0, time stamp: 0x511246e7
Faulting module name: DefaultTabSearch.exe, version: 0.0.0.0, time stamp: 0x511246e7
Exception code: 0xc0000005
Fault offset: 0x00002c60
Faulting process id: 0x78c
Faulting application start time: 0xDefaultTabSearch.exe0
Faulting application path: DefaultTabSearch.exe1
Faulting module path: DefaultTabSearch.exe2
Report Id: DefaultTabSearch.exe3

Error: (07/07/2013 11:51:34 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (07/07/2013 11:28:44 AM) (Source: Application Error) (User: )
Description: Faulting application name: DefaultTabSearch.exe, version: 0.0.0.0, time stamp: 0x511246e7
Faulting module name: DefaultTabSearch.exe, version: 0.0.0.0, time stamp: 0x511246e7
Exception code: 0xc0000005
Fault offset: 0x00002c60
Faulting process id: 0x7a8
Faulting application start time: 0xDefaultTabSearch.exe0
Faulting application path: DefaultTabSearch.exe1
Faulting module path: DefaultTabSearch.exe2
Report Id: DefaultTabSearch.exe3

Error: (07/07/2013 11:28:33 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003


System errors:
=============
Error: (07/07/2013 00:22:55 PM) (Source: Service Control Manager) (User: )
Description: The DefaultTabSearch service terminated unexpectedly.  It has done this 1 time(s).

Error: (07/07/2013 00:22:41 PM) (Source: Service Control Manager) (User: )
Description: The ScRegSetValueExW call failed for FailureActions with the following error:
%%5

Error: (07/07/2013 00:22:37 PM) (Source: Service Control Manager) (User: )
Description: The DefaultTabUpdate service failed to start due to the following error:
%%2

Error: (07/07/2013 00:22:37 PM) (Source: Service Control Manager) (User: )
Description: The ScRegSetValueExW call failed for FailureActions with the following error:
%%5

Error: (07/07/2013 00:21:48 PM) (Source: Service Control Manager) (User: )
Description: The ScRegSetValueExW call failed for FailureActions with the following error:
%%5

Error: (07/07/2013 00:11:00 PM) (Source: Service Control Manager) (User: )
Description: The DefaultTabSearch service terminated unexpectedly.  It has done this 1 time(s).

Error: (07/07/2013 00:10:46 PM) (Source: Service Control Manager) (User: )
Description: The ScRegSetValueExW call failed for FailureActions with the following error:
%%5

Error: (07/07/2013 00:10:41 PM) (Source: Service Control Manager) (User: )
Description: The ScRegSetValueExW call failed for FailureActions with the following error:
%%5

Error: (07/07/2013 00:09:49 PM) (Source: Service Control Manager) (User: )
Description: The ScRegSetValueExW call failed for FailureActions with the following error:
%%5

Error: (07/07/2013 00:00:07 PM) (Source: Service Control Manager) (User: )
Description: The ScRegSetValueExW call failed for FailureActions with the following error:
%%5


Microsoft Office Sessions:
=========================
Error: (07/07/2013 00:22:53 PM) (Source: Application Error)(User: )
Description: DefaultTabSearch.exe0.0.0.0511246e7DefaultTabSearch.exe0.0.0.0511246e7c000000500002c6077801ce7ac99c92cc09C:\Program Files (x86)\DefaultTab\DefaultTabSearch.exeC:\Program Files (x86)\DefaultTab\DefaultTabSearch.exee398edc9-e6bc-11e2-b1f7-4437e64d3b7a

Error: (07/07/2013 00:22:43 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (07/07/2013 00:10:58 PM) (Source: Application Error)(User: )
Description: DefaultTabSearch.exe0.0.0.0511246e7DefaultTabSearch.exe0.0.0.0511246e7c000000500002c6078401ce7ac7f1fb08a0C:\Program Files (x86)\DefaultTab\DefaultTabSearch.exeC:\Program Files (x86)\DefaultTab\DefaultTabSearch.exe39843565-e6bb-11e2-8b03-4437e64d3b7a

Error: (07/07/2013 00:10:48 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (07/07/2013 00:05:15 PM) (Source: Microsoft-Windows-User Profiles Service)(User: MYCOMPUTER)
Description: C:\Users\radsThe directory is not empty.

Error: (07/07/2013 00:00:09 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (07/07/2013 11:51:57 AM) (Source: Application Error)(User: )
Description: DefaultTabSearch.exe0.0.0.0511246e7DefaultTabSearch.exe0.0.0.0511246e7c000000500002c6078c01ce7ac54105cdc2C:\Program Files (x86)\DefaultTab\DefaultTabSearch.exeC:\Program Files (x86)\DefaultTab\DefaultTabSearch.exe916321a9-e6b8-11e2-8879-4437e64d3b7a

Error: (07/07/2013 11:51:34 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (07/07/2013 11:28:44 AM) (Source: Application Error)(User: )
Description: DefaultTabSearch.exe0.0.0.0511246e7DefaultTabSearch.exe0.0.0.0511246e7c000000500002c607a801ce7ac20c57a075C:\Program Files (x86)\DefaultTab\DefaultTabSearch.exeC:\Program Files (x86)\DefaultTab\DefaultTabSearch.exe530549bb-e6b5-11e2-bd38-4437e64d3b7a

Error: (07/07/2013 11:28:33 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003


=========================== Installed Programs ============================

??????? Windows Live Mesh ActiveX ??(????) (Version: 15.4.5722.2)
??????? Windows Live Mesh ActiveX ??? (Version: 15.4.5722.2)
Adobe Flash Player 11 ActiveX (Version: 11.7.700.224)
Adobe Flash Player 11 Plugin (Version: 11.7.700.224)
Adobe Reader XI (11.0.03) (Version: 11.0.03)
Adobe Shockwave Player 12.0 (Version: 12.0.2.122)
AMD Accelerated Video Transcoding (Version: 12.10.100.30328)
AMD Catalyst Install Manager (Version: 8.0.911.0)
AMD Drag and Drop Transcoding (Version: 2.00.0000)
AMD Media Foundation Decoders (Version: 1.0.80328.2204)
Apple Application Support (Version: 2.3.4)
Apple Software Update (Version: 2.1.3.127)
AVG 2013 (Version: 13.0.2904)
AVG 2013 (Version: 13.0.3204)
AVG 2013 (Version: 2013.0.2904)
AVG Security Toolbar (Version: 15.3.0.11)
BOINC (Version: 7.0.64)
Bonjour (Version: 3.0.0.10)
CameraHelperMsi (Version: 13.51.815.0)
Catalyst Control Center - Branding (Version: 1.00.0000)
Catalyst Control Center (Version: 2013.0328.2218.38225)
Catalyst Control Center Graphics Previews Common (Version: 2013.0328.2218.38225)
Catalyst Control Center InstallProxy (Version: 2013.0328.2218.38225)
Catalyst Control Center Localization All (Version: 2013.0328.2218.38225)
CCC Help Chinese Standard (Version: 2013.0328.2217.38225)
CCC Help Chinese Traditional (Version: 2013.0328.2217.38225)
CCC Help Czech (Version: 2013.0328.2217.38225)
CCC Help Danish (Version: 2013.0328.2217.38225)
CCC Help Dutch (Version: 2013.0328.2217.38225)
CCC Help English (Version: 2013.0328.2217.38225)
CCC Help Finnish (Version: 2013.0328.2217.38225)
CCC Help French (Version: 2013.0328.2217.38225)
CCC Help German (Version: 2013.0328.2217.38225)
CCC Help Greek (Version: 2013.0328.2217.38225)
CCC Help Hungarian (Version: 2013.0328.2217.38225)
CCC Help Italian (Version: 2013.0328.2217.38225)
CCC Help Japanese (Version: 2013.0328.2217.38225)
CCC Help Korean (Version: 2013.0328.2217.38225)
CCC Help Norwegian (Version: 2013.0328.2217.38225)
CCC Help Polish (Version: 2013.0328.2217.38225)
CCC Help Portuguese (Version: 2013.0328.2217.38225)
CCC Help Russian (Version: 2013.0328.2217.38225)
CCC Help Spanish (Version: 2013.0328.2217.38225)
CCC Help Swedish (Version: 2013.0328.2217.38225)
CCC Help Thai (Version: 2013.0328.2217.38225)
CCC Help Turkish (Version: 2013.0328.2217.38225)
ccc-utility64 (Version: 2013.0328.2218.38225)
CCleaner (Version: 4.02)
Chronicles of Albian 2 The Wizbury School of Magic 1.00 (Version: 1.00)
CutePDF Writer 3.0 (Version:  3.0)
D3DX10 (Version: 15.4.2368.0902)
D-Fend Reloaded 1.3.3 (deinstall) (Version: 1.3.3)
DMB-TH Driver Install 64Bit (Version: 1.09.1215.0)
erLT (Version: 1.20.138.34)
Fishdom Seasons Under the Sea 1.00
Fitbit Base Station (Driver Removal)
Fitbit v2.1.0.8 (Version: 2.1.0.8)
GetRight
Google Chrome (Version: 27.0.1453.116)
Google Update Helper (Version: 1.3.21.149)
Intel® Management Engine Components (Version: 8.1.0.1281)
Intel® Network Connections 18.1.59.0 (Version: 18.1.59.0)
Intel® Trusted Connect Service Client (Version: 1.24.738.1)
IrfanView (remove only) (Version: 4.35)
Java 7 Update 25 (Version: 7.0.250)
Junk Mail filter update (Version: 15.4.3502.0922)
Lenovo Driver and Application Installation (Version: 5.10.1809)
Lenovo Dynamic Brightness System (Version: 4.0.00.22080)
Lenovo EE Boot Optimizer (Version: 0.0.1.6)
Lenovo Eye Distance System (Version: 4.0.00.21090)
Lenovo Power2Go (Version: 6.0.4827a)
Lenovo Rescue System (Version: 3.0.1409)
Lenovo Tinian Fn PS/2 Keyboard Driver (Version: V1.0.11.0321)
Logitech Webcam Software (Version: 2.51)
LVT (Version: 4.1.2.0919)
LWS Facebook (Version: 13.50.854.0)
LWS Gallery (Version: 13.51.827.0)
LWS Help_main (Version: 13.51.828.0)
LWS Launcher (Version: 13.51.828.0)
LWS Motion Detection (Version: 13.51.815.0)
LWS Pictures And Video (Version: 13.51.815.0)
LWS Twitter (Version: 13.30.1346.0)
LWS Webcam Software (Version: 13.51.815.0)
LWS WLM Plugin (Version: 1.30.1201.0)
LWS YouTube Plugin (Version: 13.31.1038.0)
Malwarebytes Anti-Malware version 1.75.0.1300 (Version: 1.75.0.1300)
Mesh Runtime (Version: 15.4.5722.2)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
Microsoft Application Error Reporting (Version: 12.0.6015.5000)
Microsoft Office 2010 (Version: 14.0.4763.1000)
Microsoft Office Click-to-Run 2010 (Version: 14.0.4763.1000)
Microsoft Office Starter 2010 - English (Version: 14.0.4763.1000)
Microsoft PowerPoint Viewer (Version: 14.0.6029.1000)
Microsoft Reader
Microsoft Silverlight (Version: 5.1.20125.0)
Microsoft SQL Server 2005 Compact Edition [ENU] (Version: 3.1.0000)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022 (Version: 9.0.21022)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (Version: 10.0.40219)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (Version: 10.0.40219)
MiPony 2.0.3 (Version: 2.0.3)
mIRC (Version: 7.22)
Mozilla Firefox 22.0 (x86 en-US) (Version: 22.0)
Mozilla Maintenance Service (Version: 22.0)
MSVCRT (Version: 15.4.2862.0708)
MSVCRT_amd64 (Version: 15.4.2862.0708)
MSXML 4.0 SP3 Parser (KB2721691) (Version: 4.30.2114.0)
MSXML 4.0 SP3 Parser (KB2758694) (Version: 4.30.2117.0)
MSXML 4.0 SP3 Parser (KB973685) (Version: 4.30.2107.0)
Mystery of the Ancients 2 - Curse of the Black Water CE (Version: 1.0.0)
QuickTime (Version: 7.74.80.86)
RealDownloader (Version: 1.3.2)
RealNetworks - Microsoft Visual C++ 2008 Runtime (Version: 9.0)
RealNetworks - Microsoft Visual C++ 2010 Runtime (Version: 10.0)
RealPlayer (Version: 16.0.2)
Realtek High Definition Audio Driver (Version: 6.0.1.6662)
Realtek USB 2.0 Card Reader (Version: 6.1.7601.30131)
RealUpgrade 1.1 (Version: 1.1.0)
saFe  savE (Version: )
SAMSUNG USB Driver for Mobile Phones (Version: 1.3.2200.0)
Sandlot Games Client Services 1.2.2
Secunia PSI (3.0.0.7011) (Version: 3.0.0.7011)
Skype Click to Call (Version: 6.7.12055)
Skype™ 6.3 (Version: 6.3.107)
SlimDrivers (Version: 2.2.30423)
Sophos Virus Removal Tool (Version: 2.3)
Speccy (Version: 1.22)
Spybot - Search & Destroy (Version: 2.0.12)
swMSM (Version: 12.0.0.1)
System Requirements Lab for Intel (Version: 4.5.13.0)
TeamViewer 7 (Version: 7.0.13989)
The Path of Hercules 1.00 (Version: 1.00)
The Promised Land 1.00
Update for Microsoft .NET Framework 4 Client Profile (KB2468871) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2600217) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2836939) (Version: 1)
VC_CRT_x64 (Version: 1.02.0000)
Visual Studio 2008 x64 Redistributables (Version: 10.0.0.2)
Visual Studio 2010 x64 Redistributables (Version: 13.0.0.1)
VLC media player 2.0.7 (Version: 2.0.7)
Windows Live ??? (Version: 15.4.3502.0922)
Windows Live ??? (Version: 15.4.3508.1109)
Windows Live ???? (Version: 15.4.3502.0922)
Windows Live Communications Platform (Version: 15.4.3502.0922)
Windows Live Essentials (Version: 15.4.3502.0922)
Windows Live ID Sign-in Assistant (Version: 7.250.4225.0)
Windows Live Installer (Version: 15.4.3502.0922)
Windows Live Language Selector (Version: 15.4.3508.1109)
Windows Live Mail (Version: 15.4.3502.0922)
Windows Live Mesh (Version: 15.4.3502.0922)
Windows Live Mesh ActiveX Control for Remote Connections (Version: 15.4.5722.2)
Windows Live Messenger (Version: 15.4.3502.0922)
Windows Live MIME IFilter (Version: 15.4.3502.0922)
Windows Live Movie Maker (Version: 15.4.3502.0922)
Windows Live Photo Common (Version: 15.4.3502.0922)
Windows Live Photo Gallery (Version: 15.4.3502.0922)
Windows Live PIMT Platform (Version: 15.4.3508.1109)
Windows Live Remote Client (Version: 15.4.5722.2)
Windows Live Remote Client Resources (Version: 15.4.5722.2)
Windows Live Remote Service (Version: 15.4.5722.2)
Windows Live Remote Service Resources (Version: 15.4.5722.2)
Windows Live SOXE (Version: 15.4.3502.0922)
Windows Live SOXE Definitions (Version: 15.4.3502.0922)
Windows Live UX Platform (Version: 15.4.3502.0922)
Windows Live UX Platform Language Pack (Version: 15.4.3508.1109)
Windows Live Writer (Version: 15.4.3502.0922)
Windows Live Writer Resources (Version: 15.4.3502.0922)
Windows Media Player Firefox Plugin (Version: 1.0.0.8)
WinHTTrack Website Copier 3.47-11 (Version: 3.47.11)
WinRAR 4.01 (64-bit) (Version: 4.01.0)
Yahoo! Messenger
yBook
Zip Motion Block Video codec (Remove Only)

========================= Memory info: ===================================

Percentage of memory in use: 40%
Total physical RAM: 4078.45 MB
Available physical RAM: 2421.35 MB
Total Pagefile: 8155.08 MB
Available Pagefile: 6097.31 MB
Total Virtual: 4095.88 MB
Available Virtual: 3976.72 MB

========================= Partitions: =====================================

1 Drive c: () (Fixed) (Total:48.83 GB) (Free:9.07 GB) NTFS
2 Drive d: () (Fixed) (Total:857.51 GB) (Free:314.67 GB) NTFS
4 Drive f: (FreeAgent GoFlex Drive) (Fixed) (Total:931.51 GB) (Free:292.81 GB) NTFS

========================= Users: ========================================

User accounts for \\MYCOMPUTER

Admin1                   Administrator            Guest                    


**** End of log ****
 



#4 hamluis

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Posted 07 July 2013 - 10:19 AM

I would uninstall Chrome and/or DefaultTab Chrome, which is a plugin that may cause problems.

 

http://www.shouldiremoveit.com/DefaultTab-Chrome-5003-program.aspx

 

Uninstalling it should eliminate many of the errors reflected in Event Viewer.

 

Louis



#5 rads2000

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Posted 08 July 2013 - 09:12 AM

Removing Default Tab worked. Thanks, Louis!



#6 dc3

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Posted 08 July 2013 - 10:03 AM

I noticed that your C: drive only has 9.07 GB free space.  This is getting close to being too little for proper swap space. 


Edited by dc3, 08 July 2013 - 10:06 AM.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 





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