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Time to use PCRestore under RECOVERY (D:) or boot from reinstallation dvd?


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6 replies to this topic

#1 abzurdly zane

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Posted 06 July 2013 - 08:36 AM

Hello all!

I have been mucking around for a while with my 2009 Vista Dell laptop 64bit SP1.

Problem: It freezes up occasionally and several programs will not run,,, Nero start smart.... skype.. nikon viewfx

 

Error messages I get when I start up:

Dell wireless WLAN Card Wireless Network Tray Applet does not work.

GfxUI does not work

ProssID=oxba8 (2984) Thread ID=0xbac (2988)

Autostartup Service does not work

 

Other error messages that have comeup recently but not on the last restart;

PlutoLang.dll   Zelkova6Lang.dill

 

Things I have tried.

I have backed up all my files on an iomega external hard drive and *shrug* nothing is sacred on my computer. I am willing to risk all to work through the problem

I use CCleaner and Malwarebytes programs  and i have all four essential windows security measures ON and run AVG free 8.5 antivirus program.. oh I usually use Mozilla and Chrome browsers

I have updated windows and looked at update history Lots of failed updates going back 1 month for Skpe 5.10 for windows (Kb272727727)

and WOW! I just noticed this!?! NO update record from 9/52009 until 6/9/2013!! I and my husband are this computers only user and I know I have updated all along.

It lists successful security updates from 6/9/2013

 

I have tried System restore. When I looked at the list of restore points there was only the most recent

7/5/2013 10:32:35 AM Install Windows update and a 2009 install. I did attempt to install at the 2009 date but nothing changed. Now that is not even listed as a choice.

 

I went into safe mode and did a memory diagnotic scan and everything passed.

 

I have always had an informal policy to sspend at least one month trying to fix problems before I Ask For HelP! I have learned a great deal along the way trying this and that. I have no formal education with computers.I am fully aware my mucking around may have caused some of the problems but thats the risk of learning. 

I usually research on line have used bleeping computers several times *cue eternal gratitude* with many past successes. I have become appalled at the vast masses of awful/bogus/ads information that have appeared recently online.

I have a back up Dell Latitude windows xp laptop I can research with while I work on my dell studio .

 

So what to do next?

I have a origianal reinstallation DVD or I noticed under Computer> RECOVERY (D:)> TOOLS PCRestore

Or what else would be a good next step.

 

I am going to work on it today and will check in regularly but will be busy all day tomorrow 7/7/2013 and back at it on Monday. Thank you in advance for your sincere efforts!

Abby

 



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#2 RajathAtDell

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Posted 10 July 2013 - 02:46 AM

Hi Abby,
 

It can be annoying when the system freezes and appreciate your efforts to fix the issue. You can follow the steps provided in the link below to restore the system to factory defaults:
http://www.dell.com/support/troubleshooting/us/en/19/KCS/KcsArticles/ArticleView?c=us&l=en&s=dhs&docid=DSN_336966
 

Please let me know if you need further assistance.


Thanks and Regards,
Rajath N
#iworkfordell


#3 dc3

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Posted 10 July 2013 - 11:22 AM

You should only run antivirus at a time as they will conflict with each other and cause false positives and can damage files.

 

To start, please download and install Windows Repair (All in one) at this site.

 
To open the program click on the Start orb startorb_zps06e1f985.png.
 
Click on All Programs.
 
Click on Windows Repair (All in one), this may be listed as Tweaking.com.
 
If you are running Windows Vista, 7, or 8 right click on Windows Repair (All in one)  and then click on Run as administrator.
 
Notice:  You will need to disable your antivirus in order to run this program, for this reason you should run this while off line.
 
Go to Step 2 and click on the Do it button to allow CheckDisk to run. 
 
windowsrepairstep2-1_zps08aed02b.png
 
Go to Step 3 and click on the Do it button to run System File Check.
 
windowsrepairstep3-1_zps935b7603.png
 
Go to Step 4 and click on the Create button under System Restore.
 
windowsrepairstept4-1_zpseb336401.png
 
Go to Start Repairs and click on the Start button.
 
Important: Do not make any changes to the check marks.
 
For those running Windows 8 please note that  Reset Registry Permissions is not checked by design.
 
When the page below opens click on the Start button.
 
windowsrepairstartrepairs-1_zpsa179850d.
 
Please copy and paste the Windows Repair Log in your next post.  This log (_windows_repair_log.txt) is located in the following folder:
 
*  64-bit systems file path - C:\Program Files (x86)\Tweaking.com\Windows Repair (All in One)\Logs
 
*  32-bit systems file path - C:\Program Files\Tweaking.com\Windows Repair (All in One)\Logs
 
Copy the file path for your version of Windows (32-bit or 64-bit), click on the Start orb startorb_zps06e1f985.png and paste it in the Search all programs and files box.
 
Click on Logs.
 
Click on _Windows_Repair_Logs.
 
Copy and paste this log in your next post. 
 
After you have run this please use the following link to provide us with information about your computer so that we can assist you.
 
 
And lastly, please download MiniToolBox  , save it to your desktop and run it.
 
 Checkmark the following checkboxes:
 
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
 Click on Go to start the scan.  Once it is finished highlight the text, copy it and paste it in your next post.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#4 abzurdly zane

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Posted 10 July 2013 - 08:53 PM

Thank you for these different replies. I will need a chunk of time to read these carefully and implement one in my computer. I won't have that time until hopefully this weekend.

 

"You should only run antivirus at a time as they will conflict with each other and cause false positives and can damage files."

By this I assume you mean in the future to discontinue the AVG if I am going to run Malwarebytes. Fair enough and the suggestion of doing this offline is a good one irregardless.

 

I had already discovered and started reading relevant tutorials on this site.

I do appreciate this community and your efforts. I will get back to you with my results.

Abby



#5 dc3

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Posted 10 July 2013 - 11:11 PM

No, I meant that you should only run AVG or the Microsoft Essentials.  These are both active antivirus programs, only one should be running.  You can keep both, but only one should be active, you can use the other to run scans.  It is not unusual to keep other antivirus programs to run scans with since each one has a capability that is different than another. 


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#6 abzurdly zane

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Posted 14 July 2013 - 11:39 AM

Hi Arachibutyrophobia

I tried the Windows Repair program that you recommended following your steps.

One interesting glitch is that after I started the Start Repair I got a Restore point failure notice.

It did not seem to work and I get this message now> Auto Startup service does not work ProcessID=oxbb0 (2992) Thread ID=0xbb4(2996)

 

SO as instructed here is the log. I am going ahead and do a reinstall per the instructions of the previous Dell tech suggestion. I appreciate the recommendation of Windows Repair AIO and I hope my log helps develope this tool.

 

Also I discovered I was not running two antivirus programs I misread a screen. When I deactivated the Antivirus piece I got all kinds of warnings that I had made AVG the Default.

anyway... I learned a lot so thanKs Abby

 

  Running Repair Under System Account
Starting Repairs...
   Start (7/14/2013 11:28:12 AM)

Reset Registry Permissions 01/03
   HKEY_CURRENT_USER & Sub Keys
   Start (7/14/2013 11:28:12 AM)
   Running Repair Under Current User Account
   Done (7/14/2013 11:28:19 AM)

Reset Registry Permissions 02/03
   HKEY_LOCAL_MACHINE & Sub Keys
   Start (7/14/2013 11:28:19 AM)
   Running Repair Under System Account
   Done (7/14/2013 11:30:08 AM)

Reset Registry Permissions 03/03
   HKEY_CLASSES_ROOT & Sub Keys
   Start (7/14/2013 11:30:08 AM)
   Running Repair Under System Account
   Done (7/14/2013 11:33:02 AM)

Register System Files
   Start (7/14/2013 11:33:02 AM)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (7/14/2013 11:34:40 AM)

Repair WMI
   Start (7/14/2013 11:34:40 AM)
   Running Repair Under Current User Account
Invalid Global Switch.

Invalid Global Switch.

   Running Repair Under System Account
Invalid Global Switch.

Invalid Global Switch.

   Done (7/14/2013 11:41:37 AM)

Repair Windows Firewall
   Start (7/14/2013 11:41:37 AM)
   Running Repair Under Current User Account
The Internet Connection Sharing (ICS) service is not started.

More help is available by typing NET HELPMSG 3521.

The Internet Connection Sharing (ICS) service could not be started.

The service did not report an error.

More help is available by typing NET HELPMSG 3534.

   Running Repair Under System Account
The Internet Connection Sharing (ICS) service is not started.

More help is available by typing NET HELPMSG 3521.

The Internet Connection Sharing (ICS) service could not be started.

The service did not report an error.

More help is available by typing NET HELPMSG 3534.

   Done (7/14/2013 11:42:15 AM)

Repair Internet Explorer
   Start (7/14/2013 11:42:15 AM)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (7/14/2013 11:43:29 AM)

Repair MDAC/MS Jet
   Start (7/14/2013 11:43:29 AM)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (7/14/2013 11:44:05 AM)

Repair Hosts File
   Start (7/14/2013 11:44:05 AM)
   Running Repair Under System Account
   Done (7/14/2013 11:44:09 AM)

Remove Policies Set By Infections
   Start (7/14/2013 11:44:09 AM)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (7/14/2013 11:44:14 AM)

Repair Icons
   Start (7/14/2013 11:44:14 AM)
   Running Repair Under System Account
Could Not Find C:\Users\user\AppData\Local\IconCache.db.bak
Could Not Find C:\Users\user\AppData\Local\IconCache.db
   Done (7/14/2013 11:44:16 AM)

Repair Winsock & DNS Cache
   Start (7/14/2013 11:44:16 AM)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (7/14/2013 11:44:38 AM)

Repair Proxy Settings
   Start (7/14/2013 11:44:38 AM)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (7/14/2013 11:44:42 AM)

Repair Windows Updates
   Start (7/14/2013 11:44:42 AM)
   Running Repair Under Current User Account
The Windows Update service is not started.

More help is available by typing NET HELPMSG 3521.

The system cannot find the file specified.
   Running Repair Under System Account
The Cryptographic Services service is not started.

More help is available by typing NET HELPMSG 3521.

The Background Intelligent Transfer Service service is not started.

More help is available by typing NET HELPMSG 3521.

The Windows Update service is not started.

More help is available by typing NET HELPMSG 3521.

The system cannot find the file specified.
   Done (7/14/2013 11:46:29 AM)

Repair CD/DVD Missing/Not Working
   Start (7/14/2013 11:46:29 AM)
   Done (7/14/2013 11:46:29 AM)

Repair Volume Shadow Copy Service
   Start (7/14/2013 11:46:29 AM)
   Running Repair Under Current User Account
The Volume Shadow Copy service is not started.

More help is available by typing NET HELPMSG 3521.

The Microsoft Software Shadow Copy Provider service is not started.

More help is available by typing NET HELPMSG 3521.

   Running Repair Under System Account
The Volume Shadow Copy service is not started.

More help is available by typing NET HELPMSG 3521.

The Microsoft Software Shadow Copy Provider service is not started.

More help is available by typing NET HELPMSG 3521.

   Done (7/14/2013 11:46:55 AM)

Repair MSI (Windows Installer)
   Start (7/14/2013 11:46:55 AM)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (7/14/2013 11:47:08 AM)

Repair bat Association
   Start (7/14/2013 11:47:08 AM)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (7/14/2013 11:47:13 AM)

Repair cmd Association
   Start (7/14/2013 11:47:13 AM)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (7/14/2013 11:47:17 AM)

Repair com Association
   Start (7/14/2013 11:47:17 AM)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (7/14/2013 11:47:22 AM)

Repair Directory Association
   Start (7/14/2013 11:47:22 AM)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (7/14/2013 11:47:27 AM)

Repair Drive Association
   Start (7/14/2013 11:47:27 AM)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (7/14/2013 11:47:32 AM)

Repair exe Association
   Start (7/14/2013 11:47:32 AM)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (7/14/2013 11:47:37 AM)

Repair Folder Association
   Start (7/14/2013 11:47:37 AM)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (7/14/2013 11:47:42 AM)

Repair inf Association
   Start (7/14/2013 11:47:42 AM)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (7/14/2013 11:47:46 AM)

Repair lnk (Shortcuts) Association
   Start (7/14/2013 11:47:47 AM)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (7/14/2013 11:47:51 AM)

Repair msc Association
   Start (7/14/2013 11:47:51 AM)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (7/14/2013 11:47:56 AM)

Repair reg Association
   Start (7/14/2013 11:47:56 AM)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (7/14/2013 11:48:01 AM)

Repair scr Association
   Start (7/14/2013 11:48:01 AM)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (7/14/2013 11:48:05 AM)

Repair Windows Safe Mode
   Start (7/14/2013 11:48:05 AM)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (7/14/2013 11:48:10 AM)

Repair Print Spooler
   Start (7/14/2013 11:48:10 AM)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (7/14/2013 11:48:23 AM)

Restore Important Windows Services
   Start (7/14/2013 11:48:23 AM)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (7/14/2013 11:48:32 AM)

Set Windows Services To Default Startup
   Start (7/14/2013 11:48:32 AM)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (7/14/2013 11:49:19 AM)

Cleaning up empty logs...

All Selected Repairs Done.
   Done (7/14/2013 11:49:19 AM)
   Total Repair Time: 00:21:07


...YOU MUST RESTART YOUR SYSTEM...
   Running Repair Under System Account
 



#7 dc3

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Posted 14 July 2013 - 12:04 PM

I would like to try a couple of other scans for more information before doing the factory restore.  When you use this the operating system will revert to the condition it was in when it came out of the box, this means that you will lose all of your data.

 

Please download Speccy to provide us with information about your computer.

 

Please download MiniToolBox  , save it to your desktop and run it.
 
 Checkmark the following checkboxes:
 
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
 Click on Go to start the scan.  Once it is finished highlight the text, copy it and paste it in your next post.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 





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