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Laptop BSOD at startup and safemode


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#1 VicVegas

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Posted 06 July 2013 - 05:26 AM

I haven't really ever dealt with an issue like this before so I'm unsure of how to go about getting the correct information.

 

I'm mainly certain that what I have is an infection because of what else my brother has told me about his laptop:

"Avast was freezing up before it completes scans and the computer would crash, prior to this happening."

"I visited 'X' porn site and download a bunch of 'y'."

 

I really need to help him find something else to do with his free time.

 

I managed to get a little info from the BSOD but that's about it:

UNMOUNTABLE_BOOT_VOLUME
STOP: 0x000000ED (0x86F3D568, 0xC0000006, 0x00000000)

win32k.sys - Address BF8A1E6 base at BF800000, DatStap 3d6de5e5

 

I shall try to provide more information as I work on the machine and as I recieve help. Considering I cannot even get it to start, I'm not sure what all I can do.

 

Any advice is much appreciated.

 

Edit: Actually chances are that this is a damaged hard drive, not an infection. It won't even let me boot the OS Install disk so I'm thinking it might just be fried.


Edited by VicVegas, 06 July 2013 - 06:17 AM.


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#2 Broni

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Posted 06 July 2013 - 07:35 PM

I'll report this topic to appropriate helpers.

Hold on there....


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#3 VicVegas

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Posted 06 July 2013 - 11:26 PM

I already tried booting from a disk. No matter what I do I can't get access to the drive at all, so I'm pretty sure the HD itself is completely borked. So there's no use getting help.

 

Just close this topic up if you need to.






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