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This time it's Ransomware - With The Added Bonus of Webcam Control!


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19 replies to this topic

#1 NYDingbat

NYDingbat

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Posted 06 July 2013 - 12:05 AM

I can't believe I have to bother you guys again.  I thought I had to browse porn and illegally download music to get infected this much.  Does MSE even work?  Best that I become an expert virus remover so you don't have to deal with me any more!

Here goes - the ransomware business has managed to find its way on to my laptop.  I got my laptop working again by booting in safe mode and picking a restore point a couple days before the infection.  I ran a Malwarebytes scan afterwards and it advised it found Trojan.Ransom.LS  I removed it and everything seems to be hunky dory - but thought I'd check with you fellas to make sure it's truly been removed from my system.

 

Here are the files you need:

 

*EDIT - SEE BELOW THE DDS FILE - The trojan reared its ugly head again - once again I managed to trick my way into getting the laptop running again and ran Malwarebytes.  Two items were found - I posted the log after the DDS log.

 

DDS (Ver_2012-11-20.01) - NTFS_AMD64
Internet Explorer: 9.0.8112.16490  BrowserJavaVersion: 10.21.2
Run by Dingbat at 15:42:40 on 2013-07-05
Microsoft Windows 7 Home Premium   6.1.7601.1.1252.1.1033.18.6050.4047 [GMT -4:00]
.
AV: Microsoft Security Essentials *Enabled/Updated* {3F839487-C7A2-C958-E30C-E2825BA31FB5}
SP: Windows Defender *Disabled/Outdated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
SP: Microsoft Security Essentials *Enabled/Updated* {84E27563-E198-C6D6-D9BC-D9F020245508}
.
============== Running Processes ===============
.
C:\windows\system32\lsm.exe
C:\windows\system32\svchost.exe -k DcomLaunch
C:\windows\system32\svchost.exe -k RPCSS
c:\Program Files\Microsoft Security Client\MsMpEng.exe
C:\windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\windows\system32\svchost.exe -k LocalService
C:\windows\system32\svchost.exe -k netsvcs
C:\Program Files\IDT\WDM\STacSV64.exe
C:\windows\system32\svchost.exe -k NetworkService
C:\windows\system32\WLANExt.exe
C:\windows\System32\spoolsv.exe
C:\windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe
C:\Program Files\IDT\WDM\AESTSr64.exe
C:\Program Files\Intel\BluetoothHS\BTHSAmpPalService.exe
C:\Program Files (x86)\Intel\Bluetooth\devmonsrv.exe
C:\windows\system32\svchost.exe -k bthsvcs
C:\Program Files\Intel\BluetoothHS\BTHSSecurityMgr.exe
C:\Program Files\Intel\WiFi\bin\EvtEng.exe
C:\Program Files (x86)\Dell\Dell Datasafe Online\NOBuAgent.exe
C:\windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Program Files\Common Files\Intel\WirelessCommon\RegSrvc.exe
C:\Program Files (x86)\Dell DataSafe Local Backup\sftservice.EXE
C:\Program Files (x86)\Microsoft Application Virtualization Client\sftvsa.exe
C:\windows\system32\svchost.exe -k imgsvc
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSvcM.exe
C:\Program Files (x86)\Intel\Bluetooth\obexsrv.exe
C:\Program Files (x86)\Microsoft Application Virtualization Client\sftlist.exe
C:\windows\system32\wbem\unsecapp.exe
C:\windows\system32\wbem\wmiprvse.exe
C:\Program Files (x86)\Common Files\Microsoft Shared\Virtualization Handler\CVHSVC.EXE
c:\Program Files\Microsoft Security Client\NisSrv.exe
C:\windows\System32\WUDFHost.exe
C:\windows\system32\taskhost.exe
C:\windows\system32\Dwm.exe
C:\windows\Explorer.EXE
C:\Program Files (x86)\Dell DataSafe Local Backup\TOASTER.EXE
C:\Program Files (x86)\Dell DataSafe Local Backup\Components\DSUpdate\DSUpd.exe
C:\Program Files (x86)\Dell DataSafe Local Backup\COMPONENTS\SCHEDULER\STSERVICE.EXE
C:\Windows\System32\hkcmd.exe
C:\Program Files\IDT\WDM\sttray64.exe
C:\Program Files\DellTPad\Apoint.exe
C:\Program Files\Common Files\Intel\WirelessCommon\iFrmewrk.exe
C:\Windows\System32\rundll32.exe
C:\Program Files\DellTPad\ApMsgFwd.exe
C:\Program Files\DellTPad\HidFind.exe
C:\Program Files\DellTPad\Apntex.exe
C:\Program Files\NetWorx\networx.exe
C:\Windows\System32\igfxpers.exe
C:\Program Files\Canon\MyPrinter\BJMYPRT.EXE
C:\Program Files\Microsoft Security Client\msseces.exe
C:\Program Files (x86)\BillP Studios\WinPatrol\WinPatrol.exe
C:\windows\system32\SearchIndexer.exe
C:\Program Files (x86)\Intel\Intel® Rapid Storage Technology\IAStorIcon.exe
C:\Program Files (x86)\Intel\Bluetooth\mediasrv.exe
C:\Program Files (x86)\Canon\Solution Menu EX\CNSEMAIN.EXE
C:\Program Files\Windows Media Player\wmpnetwk.exe
C:\windows\system32\wbem\unsecapp.exe
C:\Program Files (x86)\Intel\Bluetooth\BTPlayerCtrl.exe
C:\windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
C:\windows\splwow64.exe
C:\windows\System32\svchost.exe -k LocalServicePeerNet
C:\Program Files (x86)\Dell Digital Delivery\DeliveryService.exe
C:\Program Files (x86)\Intel\Intel® Rapid Storage Technology\IAStorDataMgrSvc.exe
C:\Program Files (x86)\Intel\Intel® Management Engine Components\LMS\LMS.exe
C:\Program Files (x86)\Nero\Update\NASvc.exe
C:\Program Files (x86)\Intel\Intel® Management Engine Components\UNS\UNS.exe
C:\windows\system32\wuauclt.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\windows\system32\wbem\wmiprvse.exe
C:\windows\System32\cscript.exe
.
============== Pseudo HJT Report ===============
.
uStart Page = hxxp://www.drudgereport.com/
BHO: AutorunsDisabled - <orphaned>
BHO: Canon Easy-WebPrint EX BHO: {3785D0AD-BFFF-47F6-BF5B-A587C162FED9} - C:\Program Files (x86)\Canon\Easy-WebPrint EX\ewpexbho.dll
BHO: Java™ Plug-In SSV Helper: {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files (x86)\Java\jre7\bin\ssv.dll
BHO: Windows Live ID Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
BHO: Java™ Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre7\bin\jp2ssv.dll
TB: Canon Easy-WebPrint EX: {759D9886-0C6F-4498-BAB6-4A5F47C6C72F} - C:\Program Files (x86)\Canon\Easy-WebPrint EX\ewpexhlp.dll
EB: Canon Easy-WebPrint EX: {21347690-EC41-4F9A-8887-1F4AEE672439} - C:\Program Files (x86)\Canon\Easy-WebPrint EX\ewpexhlp.dll
uRun: [WinPatrol] C:\Program Files (x86)\BillP Studios\WinPatrol\winpatrol.exe -expressboot
mRun: [IAStorIcon] C:\Program Files (x86)\Intel\Intel® Rapid Storage Technology\IAStorIcon.exe
mRun: [CanonSolutionMenuEx] C:\Program Files (x86)\Canon\Solution Menu EX\CNSEMAIN.EXE /logon
uPolicies-Explorer: NoDrives = dword:0
mPolicies-Explorer: NoDrives = dword:0
mPolicies-System: ConsentPromptBehaviorAdmin = dword:5
mPolicies-System: ConsentPromptBehaviorUser = dword:3
mPolicies-System: EnableUIADesktopToggle = dword:0
IE: {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - {5F7B1267-94A9-47F5-98DB-E99415F33AEC} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll
DPF: {7530BFB8-7293-4D34-9923-61A11451AFC5} - hxxp://download.eset.com/special/eos/OnlineScanner.cab
DPF: {CF84DAC5-A4F5-419E-A0BA-C01FFD71112F} - hxxp://content.systemrequirementslab.com.s3.amazonaws.com/global/bin/srldetect_intel_4.5.11.0.cab
TCP: NameServer = 192.168.1.1 68.237.161.12
TCP: Interfaces\{CF435987-49AF-4DE1-94A8-D562A09B09C2} : DHCPNameServer = 192.168.1.1 68.237.161.12
TCP: Interfaces\{CF435987-49AF-4DE1-94A8-D562A09B09C2}\34963736F68403539303 : DHCPNameServer = 67.142.160.8 67.142.160.9 192.168.1.1
TCP: Interfaces\{CF435987-49AF-4DE1-94A8-D562A09B09C2}\4494E474241445D20534F5E4564777F627B6 : DHCPNameServer = 67.142.160.8 67.142.160.9 192.168.1.1
TCP: Interfaces\{CF435987-49AF-4DE1-94A8-D562A09B09C2}\4496E676261647 : DHCPNameServer = 67.142.160.8 67.142.160.9 192.168.1.1
Handler: cozi - {5356518D-FE9C-4E08-9C1F-1E872ECD367F} - C:\Program Files (x86)\Cozi Express\CoziProtocolHandler.dll
Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\Program Files (x86)\Common Files\Skype\Skype4COM.dll
Handler: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - C:\Program Files (x86)\Windows Live\Photo Gallery\AlbumDownloadProtocolHandler.dll
SSODL: WebCheck - <orphaned>
x64-BHO: Windows Live ID Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
x64-BHO: Java™ Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre7\bin\jp2ssv.dll
x64-TB: &NetWorx Desk Band: {FEEA54B4-D80F-41C7-87B9-DC08E6D3255F} - C:\Program Files\NetWorx\deskband.dll
x64-Run: [HotKeysCmds] C:\windows\System32\hkcmd.exe
x64-Run: [SysTrayApp] C:\Program Files\IDT\WDM\sttray64.exe
x64-Run: [Apoint] C:\Program Files\DellTPad\Apoint.exe
x64-Run: [IntelPAN] "C:\Program Files\Common Files\Intel\WirelessCommon\iFrmewrk.exe" /tf Intel PAN Tray
x64-Run: [BTMTrayAgent] rundll32.exe "C:\Program Files (x86)\Intel\Bluetooth\btmshell.dll",TrayApp
x64-Run: [NetWorx] "C:\Program Files\NetWorx\networx.exe" /auto
x64-Run: [Persistence] C:\windows\System32\igfxpers.exe
x64-Run: [CanonMyPrinter] C:\Program Files\Canon\MyPrinter\BJMyPrt.exe /logon
x64-Run: [MSC] "c:\Program Files\Microsoft Security Client\msseces.exe" -hide -runkey
x64-DPF: {CAFEEFAC-0017-0000-0001-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.7.0/jinstall-1_7_0_01-windows-i586.cab
x64-DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.7.0/jinstall-1_7_0_01-windows-i586.cab
x64-Handler: cozi - {5356518D-FE9C-4E08-9C1F-1E872ECD367F} - <orphaned>
x64-Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - <orphaned>
x64-Handler: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - <orphaned>
x64-Notify: igfxcui - igfxdev.dll
x64-SSODL: WebCheck - <orphaned>
x64-mASetup: {12d0ed0d-0ee0-4f90-8827-78cefb8f4988} - C:\windows\System32\ieudinit.exe
.
============= SERVICES / DRIVERS ===============
.
R0 MpFilter;Microsoft Malware Protection Driver;C:\windows\System32\drivers\MpFilter.sys [2013-1-20 230320]
R0 PxHlpa64;PxHlpa64;C:\windows\System32\drivers\PxHlpa64.sys [2012-1-17 55856]
R2 AESTFilters;Andrea ST Filters Service;C:\Program Files\IDT\WDM\AESTSr64.exe [2012-1-17 89600]
R2 AMPPALR3;Intel® Centrino® Wireless Bluetooth® 3.0 + High Speed Service;C:\Program Files\Intel\BluetoothHS\BTHSAmpPalService.exe [2011-9-15 1166848]
R2 Bluetooth Device Monitor;Bluetooth Device Monitor;C:\Program Files (x86)\Intel\Bluetooth\devmonsrv.exe [2011-5-19 921664]
R2 Bluetooth OBEX Service;Bluetooth OBEX Service;C:\Program Files (x86)\Intel\Bluetooth\obexsrv.exe [2011-5-19 995392]
R2 BTHSSecurityMgr;Intel® Centrino® Wireless Bluetooth® 3.0 + High Speed Security Service;C:\Program Files\Intel\BluetoothHS\BTHSSecurityMgr.exe [2011-6-3 134928]
R2 cvhsvc;Client Virtualization Handler;C:\Program Files (x86)\Common Files\microsoft shared\Virtualization Handler\CVHSVC.EXE [2012-1-4 822624]
R2 DellDigitalDelivery;Dell Digital Delivery Service;C:\Program Files (x86)\Dell Digital Delivery\DeliveryService.exe [2013-3-13 187912]
R2 IAStorDataMgrSvc;Intel® Rapid Storage Technology;C:\Program Files (x86)\Intel\Intel® Rapid Storage Technology\IAStorDataMgrSvc.exe [2012-1-17 13336]
R2 NAUpdate;Nero Update;C:\Program Files (x86)\Nero\Update\NASvc.exe [2011-11-25 687400]
R2 NisDrv;Microsoft Network Inspection System;C:\windows\System32\drivers\NisDrvWFP.sys [2013-1-20 130008]
R2 NOBU;Dell DataSafe Online;C:\Program Files (x86)\Dell\Dell Datasafe Online\NOBuAgent.exe [2010-8-25 2823000]
R2 sftlist;Application Virtualization Client;C:\Program Files (x86)\Microsoft Application Virtualization Client\sftlist.exe [2011-10-1 508776]
R2 SftService;SoftThinks Agent Service;C:\Program Files (x86)\Dell DataSafe Local Backup\SftService.exe [2012-1-17 1692480]
R2 UNS;Intel® Management and Security Application User Notification Service;C:\Program Files (x86)\Intel\Intel® Management Engine Components\UNS\UNS.exe [2012-1-17 2655768]
R3 AMPPAL;Intel® Centrino® Wireless Bluetooth® 3.0 + High Speed Virtual Adapter;C:\windows\System32\drivers\AmpPal.sys [2011-9-15 299008]
R3 Bluetooth Media Service;Bluetooth Media Service;C:\Program Files (x86)\Intel\Bluetooth\mediasrv.exe [2011-5-19 1335360]
R3 btmaudio;Intel Bluetooth Audio Service;C:\windows\System32\drivers\btmaud.sys [2011-5-19 51712]
R3 btmaux;Intel Bluetooth Auxiliary Service;C:\windows\System32\drivers\btmaux.sys [2011-5-19 53248]
R3 btmhsf;btmhsf;C:\windows\System32\drivers\btmhsf.sys [2011-11-15 327168]
R3 CtClsFlt;Creative Camera Class Upper Filter Driver;C:\windows\System32\drivers\CtClsFlt.sys [2012-1-17 176096]
R3 iBtFltCoex;iBtFltCoex;C:\windows\System32\drivers\iBtFltCoex.sys [2011-12-9 60416]
R3 IntcDAud;Intel® Display Audio;C:\windows\System32\drivers\IntcDAud.sys [2012-1-17 317440]
R3 iwdbus;IWD Bus Enumerator;C:\windows\System32\drivers\iwdbus.sys [2011-6-21 25496]
R3 NisSrv;Microsoft Network Inspection;C:\Program Files\Microsoft Security Client\NisSrv.exe [2013-1-27 379360]
R3 RSUSBSTOR;RtsUStor.Sys Realtek USB Card Reader;C:\windows\System32\drivers\RtsUStor.sys [2012-1-17 250984]
R3 RTL8167;Realtek 8167 NT Driver;C:\windows\System32\drivers\Rt64win7.sys [2011-6-10 539240]
R3 Sftfs;Sftfs;C:\windows\System32\drivers\Sftfslh.sys [2011-10-1 764264]
R3 Sftplay;Sftplay;C:\windows\System32\drivers\Sftplaylh.sys [2011-10-1 268648]
R3 Sftredir;Sftredir;C:\windows\System32\drivers\Sftredirlh.sys [2011-10-1 25960]
R3 Sftvol;Sftvol;C:\windows\System32\drivers\Sftvollh.sys [2011-10-1 22376]
R3 sftvsa;Application Virtualization Service Agent;C:\Program Files (x86)\Microsoft Application Virtualization Client\sftvsa.exe [2011-10-1 219496]
R3 tihub3;TI USB3 Hub Service;C:\windows\System32\drivers\tihub3.sys [2011-7-20 136000]
R3 tixhci;TI XHCI Service;C:\windows\System32\drivers\tixhci.sys [2011-7-20 406336]
S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]
S2 clr_optimization_v4.0.30319_64;Microsoft .NET Framework NGEN v4.0.30319_X64;C:\Windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe [2010-3-18 138576]
S2 RoxWatch12;Roxio Hard Drive Watcher 12;C:\Program Files (x86)\Common Files\Roxio Shared\OEM\12.0\SharedCOM\RoxWatch12OEM.exe [2010-11-25 219632]
S2 SkypeUpdate;Skype Updater;C:\Program Files (x86)\Skype\Updater\Updater.exe [2013-2-28 161384]
S3 AMPPALP;Intel® Centrino® Wireless Bluetooth® 3.0 + High Speed Protocol;C:\windows\System32\drivers\AmpPal.sys [2011-9-15 299008]
S3 intaud_WaveExtensible;Intel WiDi Audio Device;C:\windows\System32\drivers\intelaud.sys [2011-6-21 34200]
S3 MyWiFiDHCPDNS;Wireless PAN DHCP Server;C:\Program Files\Intel\WiFi\bin\PanDhcpDns.exe [2011-9-15 340240]
S3 RoxMediaDB12OEM;RoxMediaDB12OEM;C:\Program Files (x86)\Common Files\Roxio Shared\OEM\12.0\SharedCOM\RoxMediaDB12OEM.exe [2010-11-25 1116656]
S3 TsUsbFlt;TsUsbFlt;C:\windows\System32\drivers\TsUsbFlt.sys [2010-11-20 59392]
S3 TsUsbGD;Remote Desktop Generic USB Device;C:\windows\System32\drivers\TsUsbGD.sys [2010-11-20 31232]
S3 WatAdminSvc;Windows Activation Technologies Service;C:\windows\System32\Wat\WatAdminSvc.exe [2012-4-21 1255736]
S4 wlcrasvc;Windows Live Mesh remote connections service;C:\Program Files\Windows Live\Mesh\wlcrasvc.exe [2010-9-22 57184]
.
=============== Created Last 30 ================
.
2013-07-05 19:32:05 76232 ----a-w- C:\ProgramData\Microsoft\Microsoft Antimalware\Definition Updates\{E333F1BE-5F07-45F1-919A-2ED53475801B}\offreg.dll
2013-07-05 19:20:40 9552976 ----a-w- C:\ProgramData\Microsoft\Microsoft Antimalware\Definition Updates\{E333F1BE-5F07-45F1-919A-2ED53475801B}\mpengine.dll
2013-07-04 17:07:34 -------- d-----w- C:\Users\Dingbat\AppData\Local\Programs
2013-07-04 16:18:31 9552976 ------w- C:\ProgramData\Microsoft\Microsoft Antimalware\Definition Updates\Backup\mpengine.dll
2013-07-01 16:55:22 -------- d-----w- C:\Users\Dingbat\AppData\Local\{1D875B33-4C84-4680-9435-47140036ED9B}
2013-06-30 22:12:03 -------- d-----w- C:\Users\Dingbat\AppData\Local\{319ECB7D-C8C3-4342-A713-3ACD44014435}
2013-06-22 16:29:57 -------- d-----w- C:\Users\Dingbat\AppData\Local\Dell Edoc Viewer
2013-06-22 16:18:35 -------- d-----w- C:\Users\Dingbat\AppData\Local\{9202B0FA-3460-4EC7-A1E4-00AA897CC97B}
2013-06-21 20:45:54 964552 ------w- C:\ProgramData\Microsoft\Microsoft Antimalware\Definition Updates\{D3EF2AC6-F117-4F48-8526-8A74A8C4FA00}\gapaengine.dll
2013-06-21 04:26:58 -------- d-----w- C:\Users\Dingbat\AppData\Local\{73B205EC-4CE0-4567-8FCE-94FF613C30B4}
2013-06-17 02:20:31 -------- d-----w- C:\Users\Dingbat\AppData\Local\{26421D5F-3124-4732-BDD3-863299A5F7B9}
2013-06-14 20:54:43 964552 ------w- C:\ProgramData\Microsoft\Microsoft Antimalware\Definition Updates\NISBackup\gapaengine.dll
2013-06-13 17:43:53 -------- d-----w- C:\ProgramData\InstallMate
2013-06-13 16:35:01 1910632 ----a-w- C:\windows\System32\drivers\tcpip.sys
2013-06-13 14:39:09 -------- d-----w- C:\Users\Dingbat\AppData\Local\{DAEE60C7-0CC0-4AA8-81BC-E6B0DB6941B2}
2013-06-13 09:28:47 -------- d-----w- C:\Program Files (x86)\Microsoft Security Client
2013-06-13 09:28:46 -------- d-----w- C:\Program Files\Microsoft Security Client
2013-06-11 17:46:28 -------- d-----w- C:\Users\Dingbat\AppData\Local\System Requirements Lab
2013-06-09 04:47:35 -------- d-sh--w- C:\$RECYCLE.BIN
2013-06-06 07:54:13 -------- d-----w- C:\windows\ERUNT
2013-06-06 07:53:33 -------- d-----w- C:\JRT
.
==================== Find3M  ====================
.
2013-06-12 02:23:12 692104 ----a-w- C:\windows\SysWow64\FlashPlayerApp.exe
2013-06-12 02:23:11 71048 ----a-w- C:\windows\SysWow64\FlashPlayerCPLApp.cpl
2013-05-17 03:09:56 2312704 ----a-w- C:\windows\System32\jscript9.dll
2013-05-17 03:02:29 1392128 ----a-w- C:\windows\System32\wininet.dll
2013-05-17 03:01:13 1494528 ----a-w- C:\windows\System32\inetcpl.cpl
2013-05-17 02:56:09 173056 ----a-w- C:\windows\System32\ieUnatt.exe
2013-05-17 02:56:00 599040 ----a-w- C:\windows\System32\vbscript.dll
2013-05-17 02:51:27 2382848 ----a-w- C:\windows\System32\mshtml.tlb
2013-05-16 22:39:39 1800704 ----a-w- C:\windows\SysWow64\jscript9.dll
2013-05-16 22:28:26 1129472 ----a-w- C:\windows\SysWow64\wininet.dll
2013-05-16 22:27:30 1427968 ----a-w- C:\windows\SysWow64\inetcpl.cpl
2013-05-16 22:21:37 142848 ----a-w- C:\windows\SysWow64\ieUnatt.exe
2013-05-16 22:20:30 420864 ----a-w- C:\windows\SysWow64\vbscript.dll
2013-05-16 22:16:57 2382848 ----a-w- C:\windows\SysWow64\mshtml.tlb
2013-05-13 05:51:01 184320 ----a-w- C:\windows\System32\cryptsvc.dll
2013-05-13 05:51:00 1464320 ----a-w- C:\windows\System32\crypt32.dll
2013-05-13 05:51:00 139776 ----a-w- C:\windows\System32\cryptnet.dll
2013-05-13 05:50:40 52224 ----a-w- C:\windows\System32\certenc.dll
2013-05-13 04:45:55 140288 ----a-w- C:\windows\SysWow64\cryptsvc.dll
2013-05-13 04:45:55 1160192 ----a-w- C:\windows\SysWow64\crypt32.dll
2013-05-13 04:45:55 103936 ----a-w- C:\windows\SysWow64\cryptnet.dll
2013-05-13 03:43:55 1192448 ----a-w- C:\windows\System32\certutil.exe
2013-05-13 03:08:10 903168 ----a-w- C:\windows\SysWow64\certutil.exe
2013-05-13 03:08:06 43008 ----a-w- C:\windows\SysWow64\certenc.dll
2013-05-10 05:49:27 30720 ----a-w- C:\windows\System32\cryptdlg.dll
2013-05-10 03:20:54 24576 ----a-w- C:\windows\SysWow64\cryptdlg.dll
2013-05-02 15:29:56 278800 ------w- C:\windows\System32\MpSigStub.exe
2013-04-26 05:51:36 751104 ----a-w- C:\windows\System32\win32spl.dll
2013-04-26 04:55:21 492544 ----a-w- C:\windows\SysWow64\win32spl.dll
2013-04-25 23:30:32 1505280 ----a-w- C:\windows\SysWow64\d3d11.dll
2013-04-17 07:02:06 1230336 ----a-w- C:\windows\SysWow64\WindowsCodecs.dll
2013-04-17 06:24:46 1424384 ----a-w- C:\windows\System32\WindowsCodecs.dll
2013-04-13 05:49:23 135168 ----a-w- C:\windows\apppatch\AppPatch64\AcXtrnal.dll
2013-04-13 05:49:19 350208 ----a-w- C:\windows\apppatch\AppPatch64\AcLayers.dll
2013-04-13 05:49:19 308736 ----a-w- C:\windows\apppatch\AppPatch64\AcGenral.dll
2013-04-13 05:49:19 111104 ----a-w- C:\windows\apppatch\AppPatch64\acspecfc.dll
2013-04-13 04:45:16 474624 ----a-w- C:\windows\apppatch\AcSpecfc.dll
2013-04-13 04:45:15 2176512 ----a-w- C:\windows\apppatch\AcGenral.dll
2013-04-12 14:45:08 1656680 ----a-w- C:\windows\System32\drivers\ntfs.sys
2013-04-10 06:01:54 265064 ----a-w- C:\windows\System32\drivers\dxgmms1.sys
2013-04-10 06:01:53 983400 ----a-w- C:\windows\System32\drivers\dxgkrnl.sys
2013-04-10 03:30:50 3153920 ----a-w- C:\windows\System32\win32k.sys
.
============= FINISH: 15:43:12.32 ===============

 

Malwarebytes log:

Malwarebytes Anti-Malware 1.75.0.1300
www.malwarebytes.org

Database version: v2013.04.04.07

Windows 7 Service Pack 1 x64 NTFS (Safe Mode)
Internet Explorer 9.0.8112.16421
Dingbat :: DINGBAT-PC [administrator]

7/6/13 10:00:37 PM
MBAM-log-2013-07-06 (22-41-50).txt

Scan type: Full scan (C:\|E:\|)
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM | P2P
Scan options disabled:
Objects scanned: 372919
Time elapsed: 39 minute(s), 10 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 0
(No malicious items detected)

Registry Values Detected: 1
HKCU\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon|shell (Trojan.Agent.RNS) -> Data: explorer.exe,C:\Users\Dingbat\AppData\Roaming\skype.dat -> No action taken.

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 1
C:\Users\Dingbat\AppData\Roaming\skype.dat (Trojan.Agent) -> No action taken.

(end)

 

 

 


Edited by NYDingbat, 06 July 2013 - 10:11 PM.


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#2 nasdaq

nasdaq

  • Malware Response Team
  • 39,497 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Montreal, QC. Canada
  • Local time:04:28 AM

Posted 09 July 2013 - 09:17 AM

Hello, Welcome to BleepingComputer.
I'm nasdaq and will be helping you.

If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed.
===

If not already executed please run the MBAM and remove all malware that if found.

Search and delete the AdWare, PUP (Potentially Unwanted Program) installed on your computer.

Please download AdwCleaner by Xplode onto your Desktop.
  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click on Delete tab follow the prompts.
  • A log file will automatically open after the scan has finished.
  • Please post the content of that log file with your next answer.
  • You can find the log file at C:\AdwCleaner[Rn].txt (n is a number).
===

thisisujrt.gif Please download
Junkware Removal Tool to your Desktop.
  • Please close your security software to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista or 7, right-mouse click it and select Run as administrator.
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete, depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your Desktop and will automatically open.
  • Please post the contents of JRT.txt into your reply.
===

Please download ComboFix from any of the links below, and save it to your desktop. For information regarding this download, please visit this web page: Turorial
Link 1
Link 2

IMPORTANT !!! Save ComboFix.exe to your Desktop

1. Close any open browsers.
2. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.
3. Do not install any other programs until this if fixed.


How to : Disable Anti-virus and Firewall...
http://www.bleepingcomputer.com/forums/topic114351.html

Double click on ComboFix.exe and follow the prompts.
  • When finished, it will produce a report for you.
  • Please post the C:\ComboFix.txt
Note: Do not mouse click ComboFix's window while it's running. That may cause it to stall

Note: If you have difficulty properly disabling your protective programs, refer to this link --> http://www.bleepingcomputer.com/forums/topic114351.html

Note: If after running ComboFix you get this error message "Illegal operation attempted on a registry key that has been marked for deletion." when attempting to run a program all you need to do is restart the computer to reset the registry.
===

Third party programs if not up to date can be the cause of infiltration an infection.

Please run this security check for my review. Before running this tool please restart the computer normally.

Download Security Check by screen317 from here.
  • Save it to your Desktop.
  • Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
  • A Notepad document should open automatically called checkup.txt; please post the contents of that document.
p.s.
If the SecurityCheck program fails to run for any reason, run it as an Administrator.
===

Please paste the logs in your next reply DO NOT ATTACH THEM.
Let me know what problem persists.

#3 NYDingbat

NYDingbat
  • Topic Starter

  • Members
  • 92 posts
  • OFFLINE
  •  
  • Gender:Female
  • Local time:04:28 AM

Posted 09 July 2013 - 11:24 AM

Hi nasdaq!  Thanks so much for your time and expertise! 

Another note about my issues - I had to repeatedly set my laptop to a restore point before the infection, reboot in Safe Mode and run Malwarebytes.  It kept finding different trojans and even a rootkit.  I saved the logs and wanted to paste them in my initial post, but for some reason I couldn't edit it any further.  I didn't want to add any replies so you guys could see there were no replies to my post yet.

Here are the logs you requested.  I took "restart the computer normally" before running the Security Check tool to mean to re-enable MSE and firewall.  I just realized I didn't disable the WinPatrol security app before running anything - as it didn't show as a running app in Task Manager, I just forgot about it - I only disabled MSE and my firewall and made sure I didn't have yet another Malwarebytes scan running.  All of the tools ran smoothly, so I suppose it didn't affect anything?

 

Anyway, here come the logs:

 

# AdwCleaner v2.304 - Logfile created 07/09/2013 at 11:09:41
# Updated 03/07/2013 by Xplode
# Operating system : Windows 7 Home Premium Service Pack 1 (64 bits)
# User : Dingbat - DINGBAT-PC
# Boot Mode : Normal
# Running from : C:\Users\Dingbat\Desktop\adwcleaner.exe
# Option [Delete]

***** [Services] *****

***** [Files / Folders] *****

Folder Deleted : C:\ProgramData\InstallMate

***** [Registry] *****

Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\CLSID\{BC9FD17D-30F6-4464-9E53-596A90AFF023}
Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\CLSID\{DE9028D0-5FFA-4E69-94E3-89EE8741F468}

***** [Internet Browsers] *****

-\\ Internet Explorer v9.0.8112.16490

[OK] Registry is clean.

*************************

AdwCleaner[S1].txt - [8339 octets] - [06/06/2013 03:33:04]
AdwCleaner[S2].txt - [814 octets] - [09/07/2013 11:09:41]

########## EOF - C:\AdwCleaner[S2].txt - [873 octets] ##########

*************************************************************************************************************************

 

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Junkware Removal Tool (JRT) by Thisisu
Version: 5.0.2 (07.09.2013:1)
OS: Windows 7 Home Premium x64
Ran by Dingbat on Tue 07/09/13 at 11:34:21.92
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

 

~~~ Services

 

~~~ Registry Values

 

~~~ Registry Keys

 

~~~ Files

 

~~~ Folders

Successfully deleted: [Empty Folder] C:\Users\Dingbat\appdata\local\{1D875B33-4C84-4680-9435-47140036ED9B}
Successfully deleted: [Empty Folder] C:\Users\Dingbat\appdata\local\{26421D5F-3124-4732-BDD3-863299A5F7B9}
Successfully deleted: [Empty Folder] C:\Users\Dingbat\appdata\local\{319ECB7D-C8C3-4342-A713-3ACD44014435}
Successfully deleted: [Empty Folder] C:\Users\Dingbat\appdata\local\{73B205EC-4CE0-4567-8FCE-94FF613C30B4}
Successfully deleted: [Empty Folder] C:\Users\Dingbat\appdata\local\{9202B0FA-3460-4EC7-A1E4-00AA897CC97B}
Successfully deleted: [Empty Folder] C:\Users\Dingbat\appdata\local\{DAEE60C7-0CC0-4AA8-81BC-E6B0DB6941B2}

 

~~~ Event Viewer Logs were cleared

 

 

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Scan was completed on Tue 07/09/13 at 11:38:24.97
End of JRT log
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

*******************************************************************************************************************************

 

ComboFix 13-07-09.01 - Dingbat e 07/09/13  11:45:22.5.4 - x64
Microsoft Windows 7 Home Premium   6.1.7601.1.1252.1.1033.18.6050.4388 [GMT -4:00]
Running from: c:\users\Dingbat\Desktop\ComboFix.exe
AV: Microsoft Security Essentials *Disabled/Updated* {3F839487-C7A2-C958-E30C-E2825BA31FB5}
SP: Microsoft Security Essentials *Disabled/Updated* {84E27563-E198-C6D6-D9BC-D9F020245508}
SP: Windows Defender *Disabled/Outdated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
.
.
(((((((((((((((((((((((((((((((((((((((   Other Deletions   )))))))))))))))))))))))))))))))))))))))))))))))))
.
.
c:\programdata\Microsoft\Windows\DRM\6E48.tmp
c:\programdata\Microsoft\Windows\DRM\703E.tmp
.
.
(((((((((((((((((((((((((   Files Created from 2013-06-09 to 2013-07-09  )))))))))))))))))))))))))))))))
.
.
2013-07-09 15:50 . 2013-07-09 15:50 -------- d-----w- c:\users\Public\AppData\Local\temp
2013-07-09 15:50 . 2013-07-09 15:50 -------- d-----w- c:\users\Default\AppData\Local\temp
2013-07-09 13:17 . 2013-06-12 03:08 9552976 ----a-w- c:\programdata\Microsoft\Microsoft Antimalware\Definition Updates\{A72C20E6-8866-479B-9C5C-35548AC072DD}\mpengine.dll
2013-07-08 04:08 . 2013-06-12 03:08 9552976 ----a-w- c:\programdata\Microsoft\Microsoft Antimalware\Definition Updates\Backup\mpengine.dll
2013-07-04 17:07 . 2013-07-04 17:07 -------- d-----w- c:\users\Dingbat\AppData\Local\Programs
2013-06-22 16:29 . 2013-06-22 16:30 -------- d-----w- c:\users\Dingbat\AppData\Local\Dell Edoc Viewer
2013-06-21 20:45 . 2013-06-21 20:45 964552 ------w- c:\programdata\Microsoft\Microsoft Antimalware\Definition Updates\{D3EF2AC6-F117-4F48-8526-8A74A8C4FA00}\gapaengine.dll
2013-06-14 20:54 . 2013-06-13 09:29 964552 ------w- c:\programdata\Microsoft\Microsoft Antimalware\Definition Updates\NISBackup\gapaengine.dll
2013-06-13 16:35 . 2013-05-08 06:39 1910632 ----a-w- c:\windows\system32\drivers\tcpip.sys
2013-06-13 09:28 . 2013-06-13 09:28 -------- d-----w- c:\program files (x86)\Microsoft Security Client
2013-06-13 09:28 . 2013-06-13 09:28 -------- d-----w- c:\program files\Microsoft Security Client
2013-06-11 17:46 . 2013-06-27 16:47 -------- d-----w- c:\users\Dingbat\AppData\Local\System Requirements Lab
.
.
.
((((((((((((((((((((((((((((((((((((((((   Find3M Report   ))))))))))))))))))))))))))))))))))))))))))))))))))))
.
2013-06-13 16:36 . 2012-07-15 22:52 75825640 ----a-w- c:\windows\system32\MRT.exe
2013-06-12 02:23 . 2013-02-16 03:03 692104 ----a-w- c:\windows\SysWow64\FlashPlayerApp.exe
2013-06-12 02:23 . 2013-02-16 03:03 71048 ----a-w- c:\windows\SysWow64\FlashPlayerCPLApp.cpl
2013-05-15 20:36 . 2010-06-24 17:33 22240 ----a-w- c:\programdata\Microsoft\IdentityCRL\production\ppcrlconfig600.dll
2013-05-02 15:29 . 2010-11-21 03:27 278800 ------w- c:\windows\system32\MpSigStub.exe
2013-04-22 01:38 . 2013-04-22 01:38 887800 ----a-r- c:\users\Dingbat\AppData\Roaming\Microsoft\Installer\{FA6381E9-96D2-4F6F-866C-4D16E5986FF6}\TweetDeck.exe
2013-04-20 17:21 . 2013-04-20 17:21 163504 ----a-w- c:\programdata\Microsoft\Windows\Sqm\Manifest\Sqm10144.bin
2013-04-13 05:49 . 2013-05-15 20:03 135168 ----a-w- c:\windows\apppatch\AppPatch64\AcXtrnal.dll
2013-04-13 05:49 . 2013-05-15 20:03 350208 ----a-w- c:\windows\apppatch\AppPatch64\AcLayers.dll
2013-04-13 05:49 . 2013-05-15 20:03 308736 ----a-w- c:\windows\apppatch\AppPatch64\AcGenral.dll
2013-04-13 05:49 . 2013-05-15 20:03 111104 ----a-w- c:\windows\apppatch\AppPatch64\acspecfc.dll
2013-04-13 04:45 . 2013-05-15 20:03 474624 ----a-w- c:\windows\apppatch\AcSpecfc.dll
2013-04-13 04:45 . 2013-05-15 20:03 2176512 ----a-w- c:\windows\apppatch\AcGenral.dll
2013-04-12 14:45 . 2013-04-26 08:01 1656680 ----a-w- c:\windows\system32\drivers\ntfs.sys
.
.
(((((((((((((((((((((((((((((((((((((   Reg Loading Points   ))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
*Note* empty entries & legit default entries are not shown
REGEDIT4
.
[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"WinPatrol"="c:\program files (x86)\BillP Studios\WinPatrol\winpatrol.exe" [2013-04-26 423144]
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Run]
"IAStorIcon"="c:\program files (x86)\Intel\Intel® Rapid Storage Technology\IAStorIcon.exe" [2010-11-06 283160]
"CanonSolutionMenuEx"="c:\program files (x86)\Canon\Solution Menu EX\CNSEMAIN.EXE" [2010-04-02 1185112]
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\policies\system]
"ConsentPromptBehaviorAdmin"= 5 (0x5)
"ConsentPromptBehaviorUser"= 3 (0x3)
"EnableUIADesktopToggle"= 0 (0x0)
.
[HKEY_LOCAL_MACHINE\software\wow6432node\microsoft\windows nt\currentversion\drivers32]
"mixer4"=wdmaud.drv
.
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\MCODS]
@=""
.
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\MsMpSvc]
@="Service"
.
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\Wdf01000.sys]
@="Driver"
.
R2 Bluetooth OBEX Service;Bluetooth OBEX Service;c:\program files (x86)\Intel\Bluetooth\obexsrv.exe;c:\program files (x86)\Intel\Bluetooth\obexsrv.exe [x]
R2 clr_optimization_v4.0.30319_64;Microsoft .NET Framework NGEN v4.0.30319_X64;c:\windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe;c:\windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe [x]
R2 MBAMService;MBAMService;c:\program files (x86)\Malwarebytes' Anti-Malware\mbamservice.exe;c:\program files (x86)\Malwarebytes' Anti-Malware\mbamservice.exe [x]
R2 RoxWatch12;Roxio Hard Drive Watcher 12;c:\program files (x86)\Common Files\Roxio Shared\OEM\12.0\SharedCOM\RoxWatch12OEM.exe;c:\program files (x86)\Common Files\Roxio Shared\OEM\12.0\SharedCOM\RoxWatch12OEM.exe [x]
R2 SkypeUpdate;Skype Updater;c:\program files (x86)\Skype\Updater\Updater.exe;c:\program files (x86)\Skype\Updater\Updater.exe [x]
R3 AMPPALP;Intel® Centrino® Wireless Bluetooth® 3.0 + High Speed Protocol;c:\windows\system32\DRIVERS\amppal.sys;c:\windows\SYSNATIVE\DRIVERS\amppal.sys [x]
R3 Bluetooth Media Service;Bluetooth Media Service;c:\program files (x86)\Intel\Bluetooth\mediasrv.exe;c:\program files (x86)\Intel\Bluetooth\mediasrv.exe [x]
R3 intaud_WaveExtensible;Intel WiDi Audio Device;c:\windows\system32\drivers\intelaud.sys;c:\windows\SYSNATIVE\drivers\intelaud.sys [x]
R3 MBAMProtector;MBAMProtector;c:\windows\system32\drivers\mbam.sys;c:\windows\SYSNATIVE\drivers\mbam.sys [x]
R3 MyWiFiDHCPDNS;Wireless PAN DHCP Server;c:\program files\Intel\WiFi\bin\PanDhcpDns.exe;c:\program files\Intel\WiFi\bin\PanDhcpDns.exe [x]
R3 NisDrv;Microsoft Network Inspection System;c:\windows\system32\DRIVERS\NisDrvWFP.sys;c:\windows\SYSNATIVE\DRIVERS\NisDrvWFP.sys [x]
R3 NisSrv;Microsoft Network Inspection;c:\program files\Microsoft Security Client\NisSrv.exe;c:\program files\Microsoft Security Client\NisSrv.exe [x]
R3 RoxMediaDB12OEM;RoxMediaDB12OEM;c:\program files (x86)\Common Files\Roxio Shared\OEM\12.0\SharedCOM\RoxMediaDB12OEM.exe;c:\program files (x86)\Common Files\Roxio Shared\OEM\12.0\SharedCOM\RoxMediaDB12OEM.exe [x]
R3 TsUsbFlt;TsUsbFlt;c:\windows\system32\drivers\tsusbflt.sys;c:\windows\SYSNATIVE\drivers\tsusbflt.sys [x]
R3 TsUsbGD;Remote Desktop Generic USB Device;c:\windows\system32\drivers\TsUsbGD.sys;c:\windows\SYSNATIVE\drivers\TsUsbGD.sys [x]
R3 WatAdminSvc;Windows Activation Technologies Service;c:\windows\system32\Wat\WatAdminSvc.exe;c:\windows\SYSNATIVE\Wat\WatAdminSvc.exe [x]
R4 wlcrasvc;Windows Live Mesh remote connections service;c:\program files\Windows Live\Mesh\wlcrasvc.exe;c:\program files\Windows Live\Mesh\wlcrasvc.exe [x]
S0 PxHlpa64;PxHlpa64;c:\windows\System32\Drivers\PxHlpa64.sys;c:\windows\SYSNATIVE\Drivers\PxHlpa64.sys [x]
S2 AESTFilters;Andrea ST Filters Service;c:\program files\IDT\WDM\AESTSr64.exe;c:\program files\IDT\WDM\AESTSr64.exe [x]
S2 AMPPALR3;Intel® Centrino® Wireless Bluetooth® 3.0 + High Speed Service;c:\program files\Intel\BluetoothHS\BTHSAmpPalService.exe;c:\program files\Intel\BluetoothHS\BTHSAmpPalService.exe [x]
S2 Bluetooth Device Monitor;Bluetooth Device Monitor;c:\program files (x86)\Intel\Bluetooth\devmonsrv.exe;c:\program files (x86)\Intel\Bluetooth\devmonsrv.exe [x]
S2 BTHSSecurityMgr;Intel® Centrino® Wireless Bluetooth® 3.0 + High Speed Security Service;c:\program files\Intel\BluetoothHS\BTHSSecurityMgr.exe;c:\program files\Intel\BluetoothHS\BTHSSecurityMgr.exe [x]
S2 cvhsvc;Client Virtualization Handler;c:\program files (x86)\Common Files\Microsoft Shared\Virtualization Handler\CVHSVC.EXE;c:\program files (x86)\Common Files\Microsoft Shared\Virtualization Handler\CVHSVC.EXE [x]
S2 DellDigitalDelivery;Dell Digital Delivery Service;c:\program files (x86)\Dell Digital Delivery\DeliveryService.exe;c:\program files (x86)\Dell Digital Delivery\DeliveryService.exe [x]
S2 IAStorDataMgrSvc;Intel® Rapid Storage Technology;c:\program files (x86)\Intel\Intel® Rapid Storage Technology\IAStorDataMgrSvc.exe;c:\program files (x86)\Intel\Intel® Rapid Storage Technology\IAStorDataMgrSvc.exe [x]
S2 MBAMScheduler;MBAMScheduler;c:\program files (x86)\Malwarebytes' Anti-Malware\mbamscheduler.exe;c:\program files (x86)\Malwarebytes' Anti-Malware\mbamscheduler.exe [x]
S2 NAUpdate;Nero Update;c:\program files (x86)\Nero\Update\NASvc.exe;c:\program files (x86)\Nero\Update\NASvc.exe [x]
S2 NOBU;Dell DataSafe Online;c:\program files (x86)\Dell\Dell Datasafe Online\NOBuAgent.exe SERVICE;c:\program files (x86)\Dell\Dell Datasafe Online\NOBuAgent.exe SERVICE [x]
S2 sftlist;Application Virtualization Client;c:\program files (x86)\Microsoft Application Virtualization Client\sftlist.exe;c:\program files (x86)\Microsoft Application Virtualization Client\sftlist.exe [x]
S2 SftService;SoftThinks Agent Service;c:\program files (x86)\Dell DataSafe Local Backup\sftservice.EXE;c:\program files (x86)\Dell DataSafe Local Backup\sftservice.EXE [x]
S2 UNS;Intel® Management and Security Application User Notification Service;c:\program files (x86)\Intel\Intel® Management Engine Components\UNS\UNS.exe;c:\program files (x86)\Intel\Intel® Management Engine Components\UNS\UNS.exe [x]
S3 AMPPAL;Intel® Centrino® Wireless Bluetooth® 3.0 + High Speed Virtual Adapter;c:\windows\system32\DRIVERS\AMPPAL.sys;c:\windows\SYSNATIVE\DRIVERS\AMPPAL.sys [x]
S3 btmaudio;Intel Bluetooth Audio Service;c:\windows\system32\drivers\btmaud.sys;c:\windows\SYSNATIVE\drivers\btmaud.sys [x]
S3 btmaux;Intel Bluetooth Auxiliary Service;c:\windows\system32\DRIVERS\btmaux.sys;c:\windows\SYSNATIVE\DRIVERS\btmaux.sys [x]
S3 btmhsf;btmhsf;c:\windows\system32\DRIVERS\btmhsf.sys;c:\windows\SYSNATIVE\DRIVERS\btmhsf.sys [x]
S3 CtClsFlt;Creative Camera Class Upper Filter Driver;c:\windows\system32\DRIVERS\CtClsFlt.sys;c:\windows\SYSNATIVE\DRIVERS\CtClsFlt.sys [x]
S3 iBtFltCoex;iBtFltCoex;c:\windows\system32\DRIVERS\iBtFltCoex.sys;c:\windows\SYSNATIVE\DRIVERS\iBtFltCoex.sys [x]
S3 IntcDAud;Intel® Display Audio;c:\windows\system32\DRIVERS\IntcDAud.sys;c:\windows\SYSNATIVE\DRIVERS\IntcDAud.sys [x]
S3 iwdbus;IWD Bus Enumerator;c:\windows\system32\DRIVERS\iwdbus.sys;c:\windows\SYSNATIVE\DRIVERS\iwdbus.sys [x]
S3 RSUSBSTOR;RtsUStor.Sys Realtek USB Card Reader;c:\windows\system32\Drivers\RtsUStor.sys;c:\windows\SYSNATIVE\Drivers\RtsUStor.sys [x]
S3 RTL8167;Realtek 8167 NT Driver;c:\windows\system32\DRIVERS\Rt64win7.sys;c:\windows\SYSNATIVE\DRIVERS\Rt64win7.sys [x]
S3 Sftfs;Sftfs;c:\windows\system32\DRIVERS\Sftfslh.sys;c:\windows\SYSNATIVE\DRIVERS\Sftfslh.sys [x]
S3 Sftplay;Sftplay;c:\windows\system32\DRIVERS\Sftplaylh.sys;c:\windows\SYSNATIVE\DRIVERS\Sftplaylh.sys [x]
S3 Sftredir;Sftredir;c:\windows\system32\DRIVERS\Sftredirlh.sys;c:\windows\SYSNATIVE\DRIVERS\Sftredirlh.sys [x]
S3 Sftvol;Sftvol;c:\windows\system32\DRIVERS\Sftvollh.sys;c:\windows\SYSNATIVE\DRIVERS\Sftvollh.sys [x]
S3 sftvsa;Application Virtualization Service Agent;c:\program files (x86)\Microsoft Application Virtualization Client\sftvsa.exe;c:\program files (x86)\Microsoft Application Virtualization Client\sftvsa.exe [x]
S3 tihub3;TI USB3 Hub Service;c:\windows\system32\DRIVERS\tihub3.sys;c:\windows\SYSNATIVE\DRIVERS\tihub3.sys [x]
S3 tixhci;TI XHCI Service;c:\windows\system32\DRIVERS\tixhci.sys;c:\windows\SYSNATIVE\DRIVERS\tixhci.sys [x]
.
.
Contents of the 'Scheduled Tasks' folder
.
2013-07-09 c:\windows\Tasks\Adobe Flash Player Updater.job
- c:\windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe [2013-02-16 02:23]
.
.
--------- X64 Entries -----------
.
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"HotKeysCmds"="c:\windows\system32\hkcmd.exe" [2011-04-20 392472]
"SysTrayApp"="c:\program files\IDT\WDM\sttray64.exe" [2011-01-25 525312]
"Apoint"="c:\program files\DellTPad\Apoint.exe" [2011-04-12 609144]
"IntelPAN"="c:\program files\Common Files\Intel\WirelessCommon\iFrmewrk.exe" [2011-09-16 1935120]
"BTMTrayAgent"="c:\program files (x86)\Intel\Bluetooth\btmshell.dll" [2011-05-19 10365952]
"NetWorx"="c:\program files\NetWorx\networx.exe" [2012-06-05 4705320]
"Persistence"="c:\windows\system32\igfxpers.exe" [2011-04-20 416024]
"CanonMyPrinter"="c:\program files\Canon\MyPrinter\BJMyPrt.exe" [2010-03-25 2726728]
"MSC"="c:\program files\Microsoft Security Client\msseces.exe" [2013-01-27 1281512]
.
------- Supplementary Scan -------
.
uLocal Page = c:\windows\system32\blank.htm
uStart Page = hxxp://www.drudgereport.com/
mLocal Page = c:\windows\SysWOW64\blank.htm
TCP: DhcpNameServer = 192.168.1.1 68.237.161.12
.
- - - - ORPHANS REMOVED - - - -
.
Toolbar-{98279C38-DE4B-4bcf-93C9-8EC26069D6F4} - (no file)
Toolbar-{8660E5B3-6C41-44DE-8503-98D99BBECD41} - (no file)
Wow6432Node-HKLM-Run-<NO NAME> - (no file)
AddRemove-WildTangentGameProvider-dell-genres - c:\program files (x86)\WildTangent\Dell Games\Game Explorer Categories - genres\Uninstall.exe
.
.
.
--------------------- LOCKED REGISTRY KEYS ---------------------
.
[HKEY_LOCAL_MACHINE\software\Classes\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}]
@Denied: (A 2) (Everyone)
@="FlashBroker"
"LocalizedString"="@c:\\windows\\system32\\Macromed\\Flash\\FlashUtil64_11_7_700_224_ActiveX.exe,-101"
.
[HKEY_LOCAL_MACHINE\software\Classes\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}\Elevation]
"Enabled"=dword:00000001
.
[HKEY_LOCAL_MACHINE\software\Classes\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}\LocalServer32]
@="c:\\windows\\system32\\Macromed\\Flash\\FlashUtil64_11_7_700_224_ActiveX.exe"
.
[HKEY_LOCAL_MACHINE\software\Classes\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}\TypeLib]
@="{FAB3E735-69C7-453B-A446-B6823C6DF1C9}"
.
[HKEY_LOCAL_MACHINE\software\Classes\Interface\{6AE38AE0-750C-11E1-B0C4-0800200C9A66}]
@Denied: (A 2) (Everyone)
@="IFlashBroker5"
.
[HKEY_LOCAL_MACHINE\software\Classes\Interface\{6AE38AE0-750C-11E1-B0C4-0800200C9A66}\ProxyStubClsid32]
@="{00020424-0000-0000-C000-000000000046}"
.
[HKEY_LOCAL_MACHINE\software\Classes\Interface\{6AE38AE0-750C-11E1-B0C4-0800200C9A66}\TypeLib]
@="{FAB3E735-69C7-453B-A446-B6823C6DF1C9}"
"Version"="1.0"
.
[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}]
@Denied: (A 2) (Everyone)
@="FlashBroker"
"LocalizedString"="@c:\\windows\\SysWOW64\\Macromed\\Flash\\FlashUtil32_11_7_700_224_ActiveX.exe,-101"
.
[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}\Elevation]
"Enabled"=dword:00000001
.
[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}\LocalServer32]
@="c:\\windows\\SysWOW64\\Macromed\\Flash\\FlashUtil32_11_7_700_224_ActiveX.exe"
.
[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}\TypeLib]
@="{FAB3E735-69C7-453B-A446-B6823C6DF1C9}"
.
[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}]
@Denied: (A 2) (Everyone)
@="Shockwave Flash Object"
.
[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\InprocServer32]
@="c:\\windows\\SysWOW64\\Macromed\\Flash\\Flash32_11_7_700_224.ocx"
"ThreadingModel"="Apartment"
.
[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\MiscStatus]
@="0"
.
[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\ProgID]
@="ShockwaveFlash.ShockwaveFlash.11"
.
[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\ToolboxBitmap32]
@="c:\\windows\\SysWOW64\\Macromed\\Flash\\Flash32_11_7_700_224.ocx, 1"
.
[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\TypeLib]
@="{D27CDB6B-AE6D-11cf-96B8-444553540000}"
.
[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\Version]
@="1.0"
.
[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\VersionIndependentProgID]
@="ShockwaveFlash.ShockwaveFlash"
.
[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}]
@Denied: (A 2) (Everyone)
@="Macromedia Flash Factory Object"
.
[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}\InprocServer32]
@="c:\\windows\\SysWOW64\\Macromed\\Flash\\Flash32_11_7_700_224.ocx"
"ThreadingModel"="Apartment"
.
[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}\ProgID]
@="FlashFactory.FlashFactory.1"
.
[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}\ToolboxBitmap32]
@="c:\\windows\\SysWOW64\\Macromed\\Flash\\Flash32_11_7_700_224.ocx, 1"
.
[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}\TypeLib]
@="{D27CDB6B-AE6D-11cf-96B8-444553540000}"
.
[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}\Version]
@="1.0"
.
[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}\VersionIndependentProgID]
@="FlashFactory.FlashFactory"
.
[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\Interface\{6AE38AE0-750C-11E1-B0C4-0800200C9A66}]
@Denied: (A 2) (Everyone)
@="IFlashBroker5"
.
[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\Interface\{6AE38AE0-750C-11E1-B0C4-0800200C9A66}\ProxyStubClsid32]
@="{00020424-0000-0000-C000-000000000046}"
.
[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\Interface\{6AE38AE0-750C-11E1-B0C4-0800200C9A66}\TypeLib]
@="{FAB3E735-69C7-453B-A446-B6823C6DF1C9}"
"Version"="1.0"
.
[HKEY_LOCAL_MACHINE\software\McAfee]
"SymbolicLinkValue"=hex(6):5c,00,72,00,65,00,67,00,69,00,73,00,74,00,72,00,79,
   00,5c,00,6d,00,61,00,63,00,68,00,69,00,6e,00,65,00,5c,00,53,00,6f,00,66,00,\
.
[HKEY_LOCAL_MACHINE\system\ControlSet002\Control\PCW\Security]
@Denied: (Full) (Everyone)
.
Completion time: 2013-07-09  11:52:50
ComboFix-quarantined-files.txt  2013-07-09 15:52
.
Pre-Run: 404,629,618,688 bytes free
Post-Run: 404,726,951,936 bytes free
.
- - End Of File - - 57A5179953A516F8A086033C3D309072
D41D8CD98F00B204E9800998ECF8427E
 

*******************************************************************************************************************

 

 Results of screen317's Security Check version 0.99.68 
 Windows 7 Service Pack 1 x64 (UAC is enabled) 
 Internet Explorer 10 
``````````````Antivirus/Firewall Check:``````````````
 Windows Firewall Enabled! 
Microsoft Security Essentials  
 Antivirus up to date! 
`````````Anti-malware/Other Utilities Check:`````````
 Java 7 Update 21 
 Java version out of Date!
 Adobe Reader XI 
 Google Chrome plugins... 
````````Process Check: objlist.exe by Laurent```````` 
 Microsoft Security Essentials MSMpEng.exe
 Microsoft Security Essentials msseces.exe
 WinPatrol winpatrol.exe
 Malwarebytes' Anti-Malware mbamscheduler.exe  
 BillP Studios WinPatrol WinPatrol.exe 
`````````````````System Health check`````````````````
 Total Fragmentation on Drive C: 0%
````````````````````End of Log``````````````````````
 



#4 nasdaq

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Posted 09 July 2013 - 12:16 PM

Looking better.

Your version of Java is outdated and needs to be updated to take advantage of fixes that have eliminated security vulnerabilities.

Be careful not to install malware posing as Java update!
Important read this blog.
http://blog.trendmicro.com/trendlabs-security-intelligence/malware-poses-as-an-update-for-java-0-day-fix/

Quoted from the page.
"In light of the recent events surrounding Java, users must seriously consider their use of Java. Do they really need it? If yes, make sure that users follow the steps we recommended and get the security update directly from the official oracle website." at:
http://www.oracle.com/technetwork/java/javase/downloads/index.html

How to disable Java in your browsers
http://www.infoworld.com/t/web-browsers/how-disable-java-in-your-browsers-210882

You can manually check your present version and update as recommended.
https://www.java.com/en/download/installed.jsp

If present remove the old version(s) of Java using the Add/Remove Programs applet.

Old versions....

Note
Java security update installs Ask Toolbar by default -- a single click in a multi-step installer.
http://www.benedelman.org/images/iac-jan13/ask-iac-011613-small.png
I suggest that your un-check the box "Install the Ask Toolbar" before proceeding.
===

What are the remaining issues with this computer.

#5 NYDingbat

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Posted 09 July 2013 - 12:42 PM

I uninstalled Java and then installed it from the link you so kindly provided.  I am careful about updating Java and Adobe from the site itself, not based on a notification window.  I don't have the auto updates set as they just interrupt things.  Regarding the Java install - I've seen that Ask toolbar business and always uncheck it - I didn't see it this time though.  Now the question - I'm being given the choice to enable the Plug-In SSV Helper add on by both a Windows notification and from the little Scotty dog from WinPatrol.  I've heard pros and cons about enabling various plug ins - what do you think about this one?

 

As far as other issues go, so far so good, but that's how things have been going - everything's fine for a while and then BOOM - one ransomware window or another - complete with a pic from my webcam (though I have tape over it since the first infection, so the frame on the screen for the picture has been dark) and then off I go to safe mode, etc. etc.  After the second time I got it running okay I just kept running Malwarebytes scan to catch the nasties before the ransomware screen popped back up.

 

EDIT:  I just took a peek at the Security Check file - saw something puzzling - the file says I'm running IE 10 - I'm actually running IE 9.  In fact, the IE 10 update has popped up as part of my Windows updates and I've attempted to install it, but it's failed several times.   Also saw a Google Chrome add-on listed - I don't have Google Chrome installed - I'm sure the add-on downloaded with something else - but I don't see it the Manage Add-Ons - how should I delete it?


Edited by NYDingbat, 09 July 2013 - 01:28 PM.


#6 nasdaq

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Posted 09 July 2013 - 01:35 PM

The best answer I could find.
 

The SSV helper (ssv.dll) is a legitimate function of the Java Runtime Environment. It is unique to Internet Explorer, and is not essential. I'm not 100%, but I think it is a security precaution to prevent malicious web content from altering the Java Virtual Machine (a change which could, in turn, theoretically allow an unsecure/malicious Java applet or application to run). To fix it, you may need to uninstall and reinstall Java again. However, if you regularly/actively use anti-spyware tools, it should be safe to leave it disabled if desired.


===

If all is well:

Time for some housekeeping
  • The following will implement some cleanup procedures as well as reset System Restore points:
  • Click Start > Run and copy/paste the following bold text into the Run box and click OK:
  • ComboFix /Uninstall
===

To remove AdwCleaner.

Please double click on AdwCleaner.exe to run the tool.
Click on Uninstall.
Confirm with Yes.

If you decide to keep the AdwCleaner tool make sure to delete your version and download the latest before running it.

Delete the other tools we used.
You can Keep the DDS tool as most forum will ask to see a log before suggesting a fix.
===

Please consider using these ideas to help secure your computer. While there is no way to guarantee safety when you use a computer, these steps will make it much less likely that you will need to endure another infection. While we really like to help people, we would rather help you protect yourself so that you won't need that help in the future.

Please either enable Automatic Updates under Start -> Control Panel -> Automatic Updates or get into the habit of checking Windows Update regularly. They usually have security updates every month. You can set Windows to notify you of Updates so that you can choose, but only do this if you believe you are able to understand which ones are needed. This is a crucial security measure.

Having an effective antivirus is a must for everyone.
In addition to many excellent commercial products there are plenty of good free antivirus programs available. I can recommend:

If you are satisfied with your current protection programs you can ignore the instructions on Antivirus or Firewall listed below.In addition to an antivirus I recommend using a firewall. A software firewall is a software program that helps screen out hackers, viruses, and worms that try to reach your computer over the Internet. I can recommend one of the following free products:Please note: Many installer offer third-party downloads that are installed automatically when you do not uncheck certain checkboxes. While most of the time not being malicious you usually do not want these on your computer. Be careful during the installation process and you will avoid seeing tons of new unwanted toolbars in your favorite web browser.

Please consider installing and running some of the following programs; they are either free or have free versions of commercial programs:

Malwarebytes Anti-Malware (MBAM)
The free version of MBAM can be used to scan the system for traces of malware. Scanning your system regularly will make it harder for malware to reside on your system.
A tutorial on using MBAM can be found here.
Please Note: Only the paid for version has real time capabilities.

SpywareBlaster
A tutorial on using SpywareBlaster to prevent malware from ever installing on your computer may be found here.

Please keep these programs up-to-date and run them whenever you suspect a problem to prevent malware problems. A number of programs have resident protection and it is a good idea to run the resident protection of one of each type of program to maintain protection. However, it is important to run only one resident program of each type since they can conflict and become less effective. That means only one antivirus, firewall and scanning anti-spyware program at a time. Passive protectors, like SpywareBlaster can be run with any of them.

Note that there are a lot of rogue programs out there that want to scare you into giving them your money and some malware actually claims to be security programs. If you get a popup for a security program that you did not install yourself, do NOT click on it and ask for help immediately. It is very important to run an antivirus and firewall, but you can't always rely on reviews and ads for information. Ask in a security forum that you trust if you are not sure. If you are unsure and looking for anti-spyware programs, you can find out if it is a rogue here:A similar category of programs is now called "scareware." Scareware programs are active infections that will pop-up on your computer and tell you that you are infected. If you look closely, it will usually have a name that looks like it might be legitimate, but it is NOT one of the programs you installed. It tells you to click and install it right away. If you click on any part of it, including the 'X' to close it, you may actually help it infect your computer further. Keeping protection updated and running resident protection can help prevent these infections. If it happens anyway, get offline as quickly as you can. Pull the internet connection cable or shut down the computer if you have to. Contact someone to help by using another computer if possible. These programs are also sometimes called 'rogues', but they are different than the older version of rogues mentioned above.

Please keep your programs up to date. This applies to Java, Adobe Flashplayer, Adobe Reader and your Internet Browsers in particular. Vulnerabilities in these programs are often exploited in order to install malware on your PC. Visiting a prepared web page suffices to infect your system.

In general Firefox, Opera and Google Chrome are considered to be more secure than Internet Explorer. In addition there are many useful addons that can protect you from possible risks:
  • WOT will warn you when you try to visit sites with poor reputation. The reputation is based on user ratings and is usually very accurate.
  • Script Blocker can help blocking many attempts to infect your system via malicious websites by only allowing scripts at sites you trust.
  • NoScript is a popular Firefox addon,
  • ScriptNo a popular Google Chrome addon.
For much more useful information, please also read Tony Klein's excellent article: How did I get infected in the first place

Hopefully these steps will help to keep you error free. If you run into more difficulty, we will certainly do what we can to help.
===

#7 NYDingbat

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Posted 09 July 2013 - 02:02 PM

You're a peach! 

 

I'm familiar with a bunch of that information - but the firewall recommendations are new to me as well as the browser add-ons you mentioned.  I had tried Firefox a few years ago and didn't understand what all the fuss was about and why it was so superior to IE.  I also had some sort of problem with it that I hadn't encountered with IE - though I can't recall what it is now. 

One last (I hope, for you!) question - I okayed the Java add-on per the quote you noted - since it seems to be fine one way or another and if there's a small chance it provides additional security, I'll take it.  So, I okayed the Windows question and the dialogue box went away.  When I okayed it with Scotty in WinPatrol I got additional pop-up advising that and IE Helper IntelPAN has been installed and it's asking me if I'm okay with this helper.  Am I?  It's being installed in C:\Program Files\Common Files\Intel\WirelessCommon\iFrmewrk.exe /tf Intel PAN Tray

 

EDIT:  Got the laptop caught in a minor deluge since we last "spoke." Reboots okay but my touch pad isn't responding - or tab keys. Could I have jammed them with a queue of commands while drying it off?  Offered a repair at reboot - which I tried but couldn't work the arrow keys to choose restore after I just used them to choose repair!  What should I do about this?  Problem just when ya thought you were done!  Sorry!


Edited by NYDingbat, 09 July 2013 - 05:06 PM.


#8 nasdaq

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Posted 10 July 2013 - 07:08 AM


WinPatrol I got additional pop-up advising that and IE Helper IntelPAN has been installed and it's asking me if I'm okay with this helper.

Your call.
http://www.neuber.com/taskmanager/process/ifrmewrk.exe.html
===

As for you keyboard keys hope this can help.
http://www.pcworld.com/article/112041/article.html

#9 NYDingbat

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Posted 10 July 2013 - 08:35 AM

Thank you so much!  I'll check it out when I get back - gotta leave the house for a couple hours - I'll get back to you as soon as I get back.

 

My touch pad seems be working, and the right button, but not the left.  That is when I can get the laptop to boot up - having issues now.  I guess I'll have to take it in.  I hope it isn't shot.  I do not need that right now.

 

Thanks again for your time and expertise!  I am very appreciative.

 

EDIT:  Checked it out.  Based on that information regarding the CPU the IntelPAN uses, the hell with it - I'll disable it.

Regarding the keyboard issues, still workin' on it - having some real problems getting the damned thing to even get to Windows.  I just booted in Safe Mode and am taking a shot at the restore function on that menu.  I've been staring at the Windows logo and "Starting Windows" for the last 12 minutes.  *sigh*

 

EDIT 2: Drying out the laptop now per Dell's instructions - took out the hard drive, memory cards and battery.  Thought I did a thorough enough job with the blow dryer yesterday, but apparently not.  I'll give it a few hours and see what happens and let you know.  I hope I didn't screw up all the hard work you just did on my behalf!  I probably will if I have to do a system restore, I'm guessing.  If I do manage to get to that point, should I just run the same sequence of apps and post all the logs here or just start business as usual with the DDS file and attach.txt?

Oh - and what about that bit in your Security Check file - where it reported I'm running IE 10 when actually I am running IE 9?  I've attempted to download IE 10 a couple of times when it appears in my Windows update, but each time the install has failed.
 

As if that last question is relevant - I may not have a laptop to ask about anymore!



 


Edited by NYDingbat, 10 July 2013 - 02:03 PM.


#10 NYDingbat

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Posted 10 July 2013 - 05:26 PM

Welp, the plot thickens.  Now I can't boot in Safe Mode.  Haven't been able to all day.  The restore option that appears after hitting F8 while starting up doesn't work either.  Yippee!!

 

Are ya just gonna ban me from using a PC or is there a yellow brick road to the Emerald City here?

 

Awaiting your response.  (Hoping it isn't "Go away, ya bother me!")


Edited by NYDingbat, 10 July 2013 - 05:29 PM.


#11 nasdaq

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Posted 11 July 2013 - 07:08 AM

Computer is going from bad to worse.

I will get someone to help you on the boot proglem.

Stay with us.

#12 NYDingbat

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Posted 11 July 2013 - 08:07 AM

Okey doke.  If anyone can get me outta this mess, it's you fellas.

 

This is what I get for leaving the laptop out and going in to clean my sister's kitchen!  Mother Nature is a vindictive witch.  :lmao:

 

Awaiting instruction...



#13 JSntgRvr

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Posted 11 July 2013 - 10:33 AM

Lets give it a try. You will need a flash drive.

 

Please download Farbar Recovery Scan Tool and save it to a flash drive.

Note: You need to run the version compatible with your system. If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.

Plug the flash drive into the infected PC.

  • If you are using Windows 8 consult How to use the Windows 8 System Recovery Environment Command Prompt to enter System Recovery Command prompt.

    If you are using Vista or Windows 7 enter System Recovery Options.

    To enter System Recovery Options from the Advanced Boot Options:
  • Restart the computer.
  • As soon as the BIOS is loaded begin tapping the F8 key until Advanced Boot Options appears.
  • Use the arrow keys to select the Repair your computer menu item.
  • Select US as the keyboard language settings, and then click Next.
  • Select the operating system you want to repair, and then click Next.
  • Select your user account an click Next.
  • Note: In case you can not enter System Recovery Options by using F8 method, you can use Windows installation disc, or make a repair disc. Any Windows installation disc or a repair disc made on another computer can be used.
    To make a repair disk on Windows 7 consult: http://www.sevenforums.com/tutorials/2083-system-repair-disc-create.html



    To enter System Recovery Options by using Windows installation disc:
  • Insert the installation disc.
  • Restart your computer.
  • If prompted, press any key to start Windows from the installation disc. If your computer is not configured to start from a CD or DVD, check your BIOS settings.
  • Click Repair your computer.
  • Select US as the keyboard language settings, and then click Next.
  • Select the operating system you want to repair, and then click Next.
  • Select your user account and click Next.
  • On the System Recovery Options menu you will get the following options:
  • Startup Repair
  • System Restore
  • Windows Complete PC Restore
  • Windows Memory Diagnostic Tool
  • Command Prompt
  • Select Command Prompt

    Once in the Command Prompt:
  • In the command window type in notepad and press Enter.
  • The notepad opens. Under File menu select Open.
  • Select "Computer" and find your flash drive letter and close the notepad.
  • In the command window type e:\frst (for x64 bit version type e:\frst64) and press Enter
    Note: Replace letter e with the drive letter of your flash drive.
  • The tool will start to run.
  • When the tool opens click Yes to disclaimer.
  • Press Scan button.
  • It will make a log (FRST.txt) on the flash drive. Please copy and paste it to your reply.

 


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#14 NYDingbat

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Posted 11 July 2013 - 11:36 AM

Nice to meet you, JSntgRvr!  Thank you in advance for lending your time and expertise.   Sorry this is taking so long.  It's taking about nine minutes to get to the keyboard language window  - I've used this tool before and that never happened.  And now I'm having an issue trying to enter my password in order to access the system recovery options as my left mouse button still isn't responding  - and the arrow and tab keys aren't the most cooperative either.  Gonna start again - just wanted to let you know I'm attempting to get the process going.   This is not lookin' good, is it?  

 

EDIT:  Okay, got to the password field and have now found some letter and other keys aren't working either - only one stinkin' letter isn't working for the password.  Oy.  I'll take the keyboard out and make sure the cable is connected properly.   

 

EDIT 2:  Well, that didn't work.  I guess the next step is getting a replacement keyboard and touch pad/mouse key combo. Or wait - there's a hardware forum here, right? Should I bring my latest keyboard and touchpad/mouse buttons problem there? So sorry this is taking so much of your time.


Edited by NYDingbat, 11 July 2013 - 02:26 PM.


#15 JSntgRvr

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Posted 11 July 2013 - 04:17 PM

I understand that you spill something on the keyboard? Was it water? Was any other component affected?

Edited by JSntgRvr, 11 July 2013 - 04:19 PM.

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