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non-viral pop-up in all browsers


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4 replies to this topic

#1 jsaumer

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Posted 05 July 2013 - 01:04 PM

Hello - 

 

I am having an issue with a user's computer where if we go to our company's website, www.website.com, it will come up with a pop-up that is "www.website.com/www.espn.com" and show our 404 page.

 

It will not do this on any other website, only our own company's website.  It does not do this on any other computers in our company.

 

It will do this in Firefox and IE.  I reset IE to it's defaults, it still does it.  I installed a fresh install of Chrome, it will do it here as well.  

 

With the pop-up blocker on, it will listen to it and block it, but I would like to figure out what is causing it.

 

I have run malware scans, root-kit scans, all have come back clean.

 

Any advise on where to look? 

 

Thanks in advance!


Edited by hamluis, 05 July 2013 - 01:35 PM.
Moved from XP to Web Browsing/Email - Hamluis.


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#2 hamluis

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Posted 05 July 2013 - 01:34 PM

Let's see if I understand...you are asking why popups occur?

 

I'm a little dense so bear with me...what is it you are asking?

 

In any case, a look at something about popups:  http://en.kioskea.net/faq/104-what-are-pop-up-ads-and-how-do-i-block-them .

 

Louis



#3 jsaumer

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Posted 05 July 2013 - 01:37 PM

It's not an ad. It only on this one specific website and computer, it will produce a pop-up for www.website.com/www.espn.com and show the 404 page.

I am wondering how this one website could be producing this pop-up on one computer, in all three major browsers. 

 

(I am the IT staff at this company, and this one has me stumped)



#4 jkostar

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Posted 05 July 2013 - 01:45 PM

Have you verified that no changes have been made to the computer's host file yet? wort a shot at least.


 

 

 


#5 jsaumer

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Posted 05 July 2013 - 01:56 PM

I did check the host file, the standard 127.0.0.1 is the only entry listed.






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