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Audio Virus / Advertisements

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#1 Kate_Scarlett


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Posted 03 July 2013 - 10:11 PM

Yesterday I clicked a link on Facebook, but it was from a page who's links I click on often. That's when my computer told me the page wasn't trusted, which seemed odd at the time because as I mentioned, I visit the site all the time. My computer restarted itself and wanted to go into safe mode. I started it normally, thinking nothing of it. That's when I read the word "Trojan" in a pop up box from my anti-virus software, Microsoft. I used Microsoft to quarantine and remove the virus, and thought that was the end of it. That's when I heard my computer talking to me? I had no other explanation as I closed every program and it was still talking. Although I couldn't make out what it was saying, I decided to shut my computer down and restart. As I predicted, I turned my computer back on and everything was back to normal. What I didn't count on was the noise starting again. I called Tech Support (which I regret not calling Dell first, even though Google had Dell's name beside Tech Support's number) who told me someone had been tracking my history on my computer and when I got on Facebook, it was in fact a copy of Facebook. Four hours and $200 later, they had installed a new anti-virus software and told me everything would be taken care of. It wasn't. I called back last night, for a tech to tell me the problem was in my hard drive and try to sell me a new one for $150. I hung up on him and decided to call it a night with my computer still trying to speak for itself. Up to this point, the audio ha been bits of commercials and what sounded like British news channels. This morning I called again with Tech Support after getting on my computer and having a full Cheeze-It commercial play with no programs open. The tech I reached apologized for the service I received the previous day and started over, from scratch, reinstalling the antivirus software and everything. Did this solve my problem? Not according to the Coca-Cola commercial that started playing when I was on Facebook, and continued after I'd exited off all programs. The Coke commercial was followed by what sounded like distant advertising and two men with accents talking, but I wasn't able to make out anything said with all the background noise. I called Tech Support, AGAIN, and while I was on the phone with this representative, the audio started playing while he had access to my computer. He said he'd heard of the problem before and would fix it. He went into safe mode and did some virus scanning and stuff and told me the virus was gone and the audio should stop. However, it got worse. I started hearing more of the advertising background including the men's voices. My final call to Tech Support (made a little over two hours ago) was absolutely no help, with the rep trying to sell me a hard drive without even knowing my actual problem.
In conclusion, I haven't the slightest idea where the audio, which transformed from barely audible bits into commercials into people talking(the most recent sounded as if a child was present), is coming from or if the virus is even gone. I would like to feel safe and at ease using my computer again as I have many use for it, my number one being essays for my AP summer assignment. I've Googled some possible things that could be wrong (leading me to this site), and many of them listed something known as a Zeus Banking Virus, picked up through Facebook.
What should I do? I need help in completely getting rid of this virus and the ads that come with it.

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#2 Broni


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Posted 04 July 2013 - 09:42 PM

Welcome aboard p22002758.gif


p22002970.gif Download Security Check from here or here and save it to your Desktop.

  • Double-click SecurityCheck.exe
  • Follow the onscreen instructions inside of the black box.
  • A Notepad document should open automatically called checkup.txt; please post the contents of that document.

NOTE 1. If one of your security applications (e.g., third-party firewall) requests permission to allow DIG.EXE access the Internet, allow it to do so.
NOTE 2 SecurityCheck may produce some false warning(s), so leave the results reading to me.

p22002970.gif Please download Farbar Service Scanner (FSS) and run it on the computer with the issue.
  • Make sure the following options are checked:
    • Internet Services
    • Windows Firewall
    • System Restore
    • Security Center/Action Center
    • Windows Update
    • Windows Defender
    • Other Services
  • Press "Scan".
  • It will create a log (FSS.txt) in the same directory the tool is run.
  • Please copy and paste the log to your reply.

p22002970.gif Please download MiniToolBox and run it.

Checkmark following boxes:
  • Report IE Proxy Settings
  • Report FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Devices (do NOT change any settings here)
  • List Users, Partitions and Memory size

Click Go and post the result.

p22002970.gif Download Malwarebytes' Anti-Malware (aka MBAM): https://www.bleepingcomputer.com/download/malwarebytes-anti-malware/ to your desktop.

* Double-click mbam-setup.exe and follow the prompts to install the program.
* At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select Perform quick scan, then click Scan.
* When the scan is complete, click OK, then Show Results to view the results.
* Be sure that everything is checked, and click Remove Selected.
* When completed, a log will open in Notepad.
* Post the log back here.

Be sure to restart the computer.

The log can also be found here:
C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\log-date.txt
Or at C:\Program Files\Malwarebytes' Anti-Malware\Logs\log-date.txt

p22002970.gifDownload Malwarebytes Anti-Rootkit from HERE to your Desktop.
  • Unzip downloaded file.
  • Open the folder where the contents were unzipped and run mbar.exe
  • Follow the instructions in the wizard to update and allow the program to scan your computer for threats.
  • DO NOT click on the Cleanup button. Simply exit the program.
  • When done, please post the two logs produced they will be in the MBAR folder..... mbar-log-xxxxx.txt and system-log.txt

p22002970.gif Please download Rkill (courtesy of BleepingComputer.com) to your desktop.
There are 2 different versions. If one of them won't run then download and try to run the other one.
You only need to get one of these to run, not all of them. You may get warnings from your antivirus about this tool, ignore them or shutdown your antivirus.

rKill.exe: http://www.bleepingcomputer.com/download/rkill/dl/10/
iExplore.exe (renamed rKill.exe): http://www.bleepingcomputer.com/download/rkill/dl/11/

  • Double-click on the Rkill desktop icon to run the tool.
  • If using Vista or Windows 7 right-click on it and choose Run As Administrator.
  • A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
  • If not, delete the file, then download and use the one provided in Link 2.
  • Do not reboot until instructed.
  • If the tool does not run from any of the links provided, please let me know.

If normal mode still doesn't work, run the tool from safe mode.

When the scan is done Notepad will open with rKill log.
Post it in your next reply.

NOTE. rKill.txt log will also be present on your desktop.

NOTE Do NOT wrap your logs in "quote" or "code" brackets.

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