Today appeared on my screen the ICE Cyber Crime Center virus message. I have been looking at solutions online, and came accross the following solutions on your website:
I have followed each step and I am now stuck at the step 9.
My issue is that I am using a computer with Windows 8, and cant find the access to the boot mode. I have tried to press F12, after having restarted the computer through the "shift+restart" menu. It didn't bring me to the boot menu.
I have also tried to restart the computer in the safe mode, using the following path:
shift+restart menu --> troubleshoot --> advanced option --> start up settings --> restart --> safe mode (and tried with safe mode with networking
My computer restart, I enter my password, then it restarts again, I re-enter my password and then I come back to the ICE screen.
I do not understand how to get to the boot menu under windows 8, and did not find anything on bleeping or elsewhere to find out what to do.
I tried to run a restoration point, which did not work as :
an unspecified eror occurred during the system restore (0x81000204)
I tried to run it getting back at different date, without any success.
I need to save some datas as this is on my work computer and would like to avoid as much as possible to lose them.
Edited by hamluis, 05 July 2013 - 06:19 AM.
Moved from Win 8 to Am I Infected - Hamluis.