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Excel 2010 crashing unexpectedly


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#1 KJackson50

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Posted 03 July 2013 - 02:13 PM

User having issues with Excel 2010 crashing unexpectedly. My first hunch was excel having issues with the HP printer drivers. So I had the user using another printer and that seemed to work for a couple of days; user had no crashes. Then today it crashed again when the user was just modifying an excel spreadsheet. My next guess is the add-ins; however they are only using one add-in and that's for SAP B1. I cannot disable that add-in because it's one they use frequently.

 

The user has Windows 7, x64, and it happens on the server and desktop.

 

 

 

Is there something else I'm missing guys?

 



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#2 sflatechguy

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Posted 04 July 2013 - 12:06 PM

Are you getting any error messages or error codes when it crashes? If so, please post them here.



#3 KJackson50

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Posted 04 July 2013 - 12:11 PM

Sorry

 

I can't remember them verbatim (because they happen randomly) but it says "Excel is trying to recover the file" and it just hangs there indefiniately until we force a close. Other times there is no error message and excel greys out, and just hangs.

 

Thanks.



#4 sflatechguy

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Posted 04 July 2013 - 12:19 PM

You may have corrupted workbooks.

http://office.microsoft.com/en-us/excel-help/repairing-a-corrupted-workbook-HA010342840.aspx

http://support.microsoft.com/kb/820741






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