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Virus!!!!!


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7 replies to this topic

#1 Emilee333

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Posted 03 July 2013 - 01:13 PM

United States fee locked screen

Can not start in safe mode

Edit: Moved topic from Windows 7 to the more appropriate forum. Also merged topic and reply for sake of brevity. ~ Animal

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#2 etavares

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Posted 07 July 2013 - 07:07 PM

Hi Emilee333,

 

Do you still need help with this issue?  I'm assuming this is Windows 7 since you posted in that forum?  Do you have a working computer and a blank USB flash drive we can use to regain control?

 

-etavares



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#3 etavares

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Posted 10 July 2013 - 04:16 AM

Do you still need help?



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#4 Emilee333

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Posted 11 July 2013 - 03:38 AM

Yes! And I do have computer and flash

#5 etavares

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Posted 11 July 2013 - 08:38 PM

Hello, Emilee333.
Please download Farbar Recovery Scan Tool and save it to a flash drive.
 
Plug the flashdrive into the infected PC.
 
If you are using Windows 8 consult How to use the Windows 8 System Recovery Environment Command Prompt to enter System Recovery Command prompt.
 
If you are using Vista or Windows 7 enter System Recovery Options
 
To enter System Recovery Options from the Advanced Boot Options:
  • Restart the computer.
  • As soon as the BIOS is loaded begin tapping the F8 key until Advanced Boot Options appears.
  • Use the arrow keys to select the Repair your computer menu item.
  • Select US as the keyboard language settings, and then click Next.
  • Select the operating system you want to repair, and then click Next.
  • Select your user account an click Next.
  •  
    To enter System Recovery Options by using Windows installation disc:
    • Insert the installation disc.
  • Restart your computer.
  • If prompted, press any key to start Windows from the installation disc. If your computer is not configured to start from a CD or DVD, check your BIOS settings.
  • Click Repair your computer.
  • Select US as the keyboard language settings, and then click Next.
  • Select the operating system you want to repair, and then click Next.
  • Select your user account and click Next.
  •  
    On the System Recovery Options menu you will get the following options:
    Startup Repair
    System Restore
    Windows Complete PC Restore
    Windows Memory Diagnostic Tool
    Command Prompt
     
    Select Command Prompt
     
    Once in the Command Prompt:
  • In the command window type in notepad and press Enter.
  • The notepad opens. Under File menu select Open.
  • Select "Computer" and find your flash drive letter and close the notepad.
  • In the command window type e:\frst (for x64 bit version type e:\frst64)  and press Enter 
  • Note: Replace letter e with the drive letter of your flash drive.
  • The tool will start to run.
  • When the tool opens click Yes to disclaimer.
  • Press Scan button.
  • It will make a log (FRST.txt) on the flash drive. Please copy and paste it to your reply.
  •  
    etavares


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    #6 etavares

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    Posted 14 July 2013 - 05:49 AM

    Hi,

    Did you have a chance to run FRST yet?

     

    -etavares



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    #7 etavares

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    Posted 16 July 2013 - 04:36 PM

    Still there?  This thread may be closed without a response in the next 2 days.



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    #8 etavares

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    Posted 20 July 2013 - 05:55 AM

    Due to the lack of feedback, this topic is now closed.

    In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days.

    Please include a link to your topic in the Private Message. Thank you.


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